2,724 IT Support Specialist jobs in Kenya
Technical Support Specialist
Nairobi, Nairobi
KES600000 - KES1200000 Y
Dechans Enterprises Co., Limited
Posted today
Job Viewed
Job Description
Company Description
Dechans Enterprises Co., Ltd. is a Kenyan-based renewable energy solutions provider focused on deploying advanced solar technologies to bridge the energy access gap in underserved rural communities. Our core services include the design, installation, and maintenance of off-grid and hybrid solar PV systems, as well as solar water heating solutions and borehole solarization for agricultural applications. In addition to renewable energy services, we supply electrical equipment to government institutions and development agencies, supporting public infrastructure and rural electrification programs. Our products include customized solar kits and 5G-enabled solar-powered security camera systems, and our upcoming AI-powered platform will enhance post-installation service delivery.
Role Description
This is a full-time, on-site role located in Nairobi for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, ensuring customer satisfaction is achieved. Daily tasks include diagnosing technical issues, providing timely resolutions, and maintaining a high level of customer support. The role also involves analyzing technical problems and collaborating with the team to develop effective solutions.
Qualifications
- Technical Support and Troubleshooting skills
- Analytical skills for diagnosing and solving technical problems
- Customer Support and ensuring Customer Satisfaction skills
- Excellent communication skills and ability to work in a team
- Experience in renewable energy or related fields is a plus
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
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0
Technical Support Specialist
20100 Nyeri Town
KES75000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a skilled and empathetic Technical Support Specialist to join their dedicated, fully remote customer service team. This role is crucial for ensuring our users receive timely and effective technical assistance, resolving issues, and enhancing their overall experience with our products and services. You will be the first line of defense for technical problems, diagnosing and troubleshooting issues across various platforms.
Key Responsibilities:
Key Responsibilities:
- Provide exceptional technical support to customers via email, chat, and phone, adhering to service level agreements.
- Diagnose and troubleshoot hardware, software, and network issues reported by users.
- Escalate complex technical problems to senior support staff or relevant departments when necessary.
- Document all support interactions, including troubleshooting steps and resolutions, in the ticketing system.
- Develop and maintain knowledge base articles and FAQs to empower users and reduce support volume.
- Assist in identifying trends in customer issues and provide feedback to the product development team.
- Guide users through step-by-step solutions, ensuring clarity and user understanding.
- Stay up-to-date with product updates and new features to provide accurate support.
- Contribute to a positive and collaborative remote team environment.
- Proactively identify opportunities to improve the customer support process.
- Ensure a high level of customer satisfaction through effective problem resolution and communication.
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
- Excellent problem-solving and diagnostic skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Management) is highly desirable.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- A patient and customer-centric approach.
- High school diploma or equivalent; further technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
20200 Kapsuser
KES90000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their entirely remote customer service team. This role is crucial for providing exceptional technical assistance and resolving customer issues promptly and effectively. You will be responsible for troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to senior technical staff when necessary. Key responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and resolving technical issues; documenting all support interactions; and contributing to the knowledge base. The ideal candidate possesses strong analytical and problem-solving skills, a patient and customer-centric approach, and excellent communication abilities. Proficiency in various operating systems (Windows, macOS, Linux), common software applications, and network troubleshooting is essential. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. A relevant technical certification or an associate's/bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with at least 2 years of experience in technical support or a helpdesk role. If you are a problem-solver with a passion for customer satisfaction and thrive in a remote work environment, this opportunity, based within the Kericho, Kericho, KE locale but fully remote, is an excellent fit.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
20100 Mwembe
KES55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a skilled and empathetic Technical Support Specialist to join their growing team. This role is offered on a hybrid basis, allowing for a blend of remote work and in-office collaboration. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to provide timely and effective solutions, ensuring a high level of customer satisfaction. This involves diagnosing issues, guiding users through troubleshooting steps, and escalating complex problems to higher-level support teams when necessary.
Key Responsibilities:
Qualifications and Skills:
This is an excellent opportunity for an individual passionate about technology and customer service to grow their career in a supportive and dynamic environment. The role serves customers in and around Naivasha, Nakuru, KE , with a hybrid work arrangement.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing prompt and accurate technical assistance.
- Diagnose and troubleshoot hardware, software, and network issues for a diverse range of users.
- Guide customers through step-by-step solutions in a clear and concise manner.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved issues to appropriate teams, such as Tier 2 support or engineering, ensuring thorough documentation.
- Develop and maintain a knowledge base of common issues and solutions, contributing to self-service resources.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Assist in the testing and deployment of new software updates and patches.
- Proactively identify opportunities to improve the customer support process and user experience.
- Provide basic training to users on product features and best practices.
- Maintain a professional and courteous demeanor at all times, embodying the company's commitment to excellent service.
Qualifications and Skills:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work effectively both independently and as part of a team in a hybrid work environment.
- Customer-centric mindset with a genuine desire to help others.
- Ability to manage multiple support requests simultaneously and prioritize effectively.
- A relevant technical certification (e.g., CompTIA A+, Network+) is a plus.
- Familiarity with our specific product suite (details provided during interview).
This is an excellent opportunity for an individual passionate about technology and customer service to grow their career in a supportive and dynamic environment. The role serves customers in and around Naivasha, Nakuru, KE , with a hybrid work arrangement.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
20204 Kapsuser
KES55000 Monthly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Technical Support Specialist to join their growing IT department. This role offers a hybrid work arrangement, combining remote work flexibility with essential in-office collaboration. You will be the first point of contact for users experiencing technical difficulties with hardware, software, or network issues. Your responsibilities will include diagnosing and troubleshooting a wide range of technical problems, providing clear and concise solutions to end-users. Installing, configuring, and maintaining computer systems, networks, and related hardware and software will be a key part of your duties. You will respond to support requests via phone, email, and ticketing systems in a timely and efficient manner. Documenting technical issues and resolutions in the knowledge base to facilitate future problem-solving will be crucial. Assisting users with password resets, account unlocks, and access permissions is a regular task. You will also conduct basic training sessions for new users on common software and hardware functionalities. Escalate complex technical issues to senior IT staff or relevant vendors when necessary, ensuring follow-through until resolution. Participate in IT projects, such as system upgrades or new software deployments, as assigned. Maintain a high level of customer service and professionalism in all interactions with users.
Staying up-to-date with the latest technology trends and company IT policies is essential. You will contribute to improving IT infrastructure and support processes by identifying recurring issues and suggesting preventative measures. A strong understanding of operating systems (Windows, macOS), common office applications (Microsoft Office Suite, Google Workspace), and basic networking concepts is required. Familiarity with remote support tools and ticketing systems is beneficial. This role requires excellent problem-solving skills, patience, and the ability to explain technical concepts in an easily understandable way. The ideal candidate will be adaptable, eager to learn, and committed to providing exceptional technical support to employees at our client's **Kericho, Kericho, KE** office and remotely.
Staying up-to-date with the latest technology trends and company IT policies is essential. You will contribute to improving IT infrastructure and support processes by identifying recurring issues and suggesting preventative measures. A strong understanding of operating systems (Windows, macOS), common office applications (Microsoft Office Suite, Google Workspace), and basic networking concepts is required. Familiarity with remote support tools and ticketing systems is beneficial. This role requires excellent problem-solving skills, patience, and the ability to explain technical concepts in an easily understandable way. The ideal candidate will be adaptable, eager to learn, and committed to providing exceptional technical support to employees at our client's **Kericho, Kericho, KE** office and remotely.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
20100 Mwembe
KES65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to provide exceptional technical assistance from any location. You will be responsible for troubleshooting and resolving technical issues for clients, providing clear and concise guidance, and ensuring a positive customer experience. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a passion for helping others. You should be proficient in diagnosing and resolving hardware, software, and network issues. Key responsibilities include responding to customer inquiries via phone, email, and chat, documenting support requests and resolutions, escalating complex issues to higher-level support, and contributing to the knowledge base with solutions and workarounds. You will be a crucial point of contact for customers, ensuring their technical challenges are addressed efficiently and effectively. We are looking for individuals with strong communication and interpersonal skills, the ability to remain calm and professional under pressure, and a commitment to providing outstanding customer service. Previous experience in a technical support role or a related IT field is highly desirable. Familiarity with (mention specific software/systems, e.g., CRM software, ticketing systems, operating systems) is a plus. This role is based in **Naivasha, Nakuru, KE**, but is fully remote, offering a great work-life balance. If you are a technically skilled individual with a customer-centric mindset, we encourage you to apply and become an integral part of our support operations.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
20100 Mwembe
KES75000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly proficient and customer-centric Technical Support Specialist to join their fully remote global support team. This role is critical in ensuring our clients receive timely and effective assistance with our client's cutting-edge products. You will be the primary point of contact for technical inquiries, troubleshooting complex issues, and providing comprehensive solutions to ensure client satisfaction. This position requires a deep understanding of software applications, excellent diagnostic skills, and a passion for helping users. As part of a remote-first culture, you will leverage advanced communication tools to connect with customers across various time zones, delivering exceptional support. The ideal candidate is a patient, empathetic, and technically adept individual who can translate complex technical information into understandable terms for users of all skill levels. You will be responsible for documenting support interactions, escalating unresolved issues to development teams, and contributing to the knowledge base. We are looking for someone who thrives in a dynamic, fast-paced environment and is committed to providing outstanding customer service. This remote opportunity allows you to work from anywhere, contributing to a globally distributed team that is dedicated to client success. Your ability to quickly grasp new technologies and troubleshoot effectively will be key.
Responsibilities:
Qualifications:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve software-related issues efficiently and accurately.
- Troubleshoot technical problems, including installation, configuration, and user errors.
- Escalate complex technical issues to senior support staff or development teams when necessary.
- Document all support interactions, solutions, and technical issues in the ticketing system.
- Contribute to the creation and maintenance of a comprehensive knowledge base of FAQs and troubleshooting guides.
- Educate users on product features and best practices.
- Gather customer feedback and report common issues to product development teams for improvement.
- Maintain a high level of customer satisfaction through effective and timely support.
- Stay updated on product updates, new features, and relevant technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or customer service for software products.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency with help desk software and remote support tools.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Customer-focused attitude with a high degree of patience and empathy.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with cloud-based applications and databases is a plus.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
80200 Shella
KES55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to provide exceptional customer service and technical assistance in a fully remote capacity. This role is essential for ensuring our customers receive prompt and effective solutions to their technical queries and issues. You will be the first point of contact for users, diagnosing and resolving hardware, software, and network problems through various communication channels, including phone, email, and live chat. Your responsibilities will include troubleshooting complex technical issues, documenting solutions, and escalating unresolved problems to higher-level support teams when necessary. You will also be involved in creating and maintaining a knowledge base of common issues and their resolutions, contributing to self-service support resources for our users. The ideal candidate will possess strong technical aptitude, a deep understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Experience with CRM systems and ticketing software is highly desirable. Excellent problem-solving skills, patience, and a customer-centric approach are paramount. You must be able to communicate technical information clearly and concisely to users with varying levels of technical expertise, particularly in a remote setting. Strong organizational and time management skills are necessary to handle a high volume of support requests efficiently. We are seeking individuals who are proactive, empathetic, and committed to delivering outstanding support. This fully remote position, serving clients in the **Malindi, Kilifi, KE** region and beyond, offers the flexibility to work from home while making a significant impact on customer satisfaction. Join our remote support team and help our users navigate their technical challenges with ease and confidence.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
90200 Abothuguchi West
KES60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client seeks a dedicated and customer-focused Technical Support Specialist to provide exceptional assistance to their user base. This role is based in **Garissa, Garissa, KE**, and requires the candidate to be present in the office to provide direct support. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Responsibilities include diagnosing and resolving hardware and software issues, guiding users through step-by-step solutions, and escalating complex problems to senior technicians when necessary. You will maintain accurate records of customer interactions and resolutions in our ticketing system. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities (both written and verbal), and a patient, empathetic demeanor. Experience with remote desktop tools and a solid understanding of operating systems (Windows, macOS) and common applications is essential. A passion for helping people and a commitment to providing outstanding customer service are paramount. This is a great opportunity to join a supportive team and contribute to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
40100 Kisumu
KES190000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and customer-focused Technical Support Specialist to join their dedicated remote team. You will be the first point of contact for customers experiencing technical issues with our software and services, providing timely and effective solutions. Your primary responsibilities will include diagnosing and resolving complex technical problems, guiding users through troubleshooting steps, and escalating issues when necessary to senior technical staff. You will maintain detailed records of customer interactions, technical issues, and resolutions within our CRM system. A key part of this role involves contributing to our knowledge base by documenting common issues and their solutions, and providing feedback to the product development team on recurring problems. The ideal candidate will possess a strong understanding of IT systems, operating systems, and common software applications. Excellent communication skills, both written and verbal, are crucial for explaining technical concepts clearly to non-technical users. Patience, empathy, and a passion for helping others are essential qualities. Experience in a customer support or helpdesk environment is required. You must be able to work independently, manage your workload efficiently, and thrive in a fast-paced, remote setting. This is an excellent opportunity to develop your technical expertise and contribute to ensuring a positive customer experience for our clients in **Kisumu, Kisumu, KE** and globally. We are looking for a proactive problem-solver who can quickly assess situations and provide effective resolutions, ensuring customer satisfaction and loyalty. Your dedication to resolving technical challenges will be instrumental to our operational success.
This advertiser has chosen not to accept applicants from your region.
9