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Company Description

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Role Description

This is a full-time on-site role for an IT Support Specialist located in Kirinyaga County, Kenya. The IT Support Specialist will be responsible for providing technical support, troubleshooting hardware and software issues, managing desktop computers, and offering help desk support. The individual will also assist in various information technology tasks and projects to ensure smooth and efficient operations.

Qualifications

• Technical Support and Troubleshooting skills
• Experience with Desktop Computers and Information Technology
• Help Desk Support skills
• Excellent problem-solving abilities
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications or degrees in IT or related fields

Job Position: Help Desk & Marketing Officer

Department: Marketing

Reports to: Marketing Manager

Job Summary:

The Help Desk & Marketing Officer will serve as the first point of contact for visitors and tenants within the BINAA building, ensuring an engaging and seamless experience for all stakeholders. They will play a vital role in guiding foot traffic, promoting tenant businesses, overseeing building marketing initiatives, and maintaining strong tenant relations. Additionally, they will support leasing efforts by showcasing available retail spaces and ensuring the building remains an attractive commercial destination.

Key Responsibilities:

1. Promotion of BINAA Ecosystem & Tenant Businesses

• Educate visitors on the BINAA concept, ensuring they understand it as a one-stop destination for home and building solutions.
• Actively promote tenant businesses by informing customers about special offers, services, and exclusive products.
• Closely, work with the marketing team to execute promotional strategies to increase building footfall and drive business to tenants.
• Assist in planning seasonal campaigns, festive promotions and community events to boost foot traffic.

2. Visitor Engagement & Foot Traffic Management

• Greet and assist visitors, directing them to the appropriate businesses or services within the BINAA building.
• Direct customers looking for building solutions and fixtures primarily to the BINAA showroom while providing supplementary referrals to other tenants.
• Actively manage and document visitor traffic, gathering data to assess peak hours, visitor demographics, and engagement levels.
• Implement visitor feedback mechanisms to continuously improve customer experience.
• Provide maps, directories, and promotional materials to visitors for easy navigation.

Qualifications & Skills:

• Diploma or bachelor's degree in marketing, business administration, or a related field.
• Strong interpersonal and communication skills with a welcoming and professional demeanor.
• Experience in customer service, marketing, or retail management is an added advantage.
• Ability to multitask and manage visitor inquiries while executing marketing responsibilities.
• Strong organizational and problem-solving skills.
• Proficiency in MS Office, customer service tools, and basic data reporting systems.
• Familiarity with social media and digital marketing trends is a plus.

Work Environment & Expectations:

• The role is front-facing and requires the officer to be stationed at the help desk with periodic movement around the building.
• Flexibility in working hours may be required during expos, promotional events, and peak shopping seasons.
• The officer should maintain a customer-centric and solution-oriented approach to interactions.

About us:

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP:

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.

We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.

We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isn't just our goal; it's our standard.

About the Job
:

The Lead Desktop Support Engineer will oversee and elevate our desktop support operations within our organization. The ideal candidate should possess strong leadership skills, technical expertise, and a customer-centric approach to deliver exceptional support services to our internal stakeholders. As the Lead Desktop Support Engineer, you will lead a team of desktop support engineers, manage escalated technical issues, and drive continuous improvement initiatives to optimize our desktop environment's performance and reliability.

Responsibilities:

• Lead and mentor a team of desktop support engineers, providing guidance, training, and performance feedback to ensure high-quality service delivery.
• Serve as the primary point of contact for escalated technical issues, complex troubleshooting scenarios, and critical incidents related to desktop systems, hardware, and software.
• Collaborate with cross-functional teams, including IT infrastructure, security, and application support, to address desktop-related issues and enhance system integrations and compatibility.
• Develop and implement desktop support policies, procedures, and best practices to streamline operations, improve service levels, and ensure compliance with regulatory requirements.
• Manage desktop hardware and software procurement, inventory, and lifecycle management processes, including vendor selection, licensing, and asset tracking.
• Evaluate and recommend desktop technologies, tools, and solutions to enhance user experience, productivity, and security in alignment with business objectives and industry trends.
• Conduct regular performance monitoring, capacity planning, and optimization of desktop infrastructure components, such as operating systems, endpoint security solutions, and productivity applications.
• Lead desktop deployment projects, upgrades, and migrations, coordinating with stakeholders to minimize disruptions and ensure successful implementation within defined timelines and budget constraints.
• Collaborate with the IT service desk to develop and maintain knowledge base articles, user guides, and training materials to empower end-users and promote self-service capabilities.
• Participate in IT governance meetings and incident response teams to represent desktop support interests and contribute to strategic decision-making processes.
• Any other duties as assigned by line manager.

Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field.
• 5+ years of experience in desktop support roles, including at least 2 years in a leadership or supervisory capacity, preferably in a fintech or financial services environment.
• Expertise in deploying, configuring, and troubleshooting desktop operating systems (Windows, macOS) and productivity software (Microsoft Office 365, collaboration tools).
• In-depth knowledge of desktop hardware components, peripherals, and enterprise-class endpoint management solutions (e.g. Intune).
• Familiarity with regulatory compliance requirements, security standards, and data protection practices relevant to the financial industry (e.g., PCI DSS, GDPR).
• Strong project management skills with experience leading desktop deployment, upgrade, and migration projects from inception to completion.
• Excellent communication, interpersonal, and leadership skills with the ability to collaborate effectively with technical and non-technical stakeholders at all levels of the organization.
• Proven ability to analyze complex technical issues, develop innovative solutions, and implement process improvements to enhance service delivery and operational efficiency.
• Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation, or equivalent are highly desirable.
• Flexibility to work outside of regular business hours as needed for critical incidents, project deployments, or system maintenance activities.

• Lead and manage a remote team of childcare specialists.
• Develop and implement innovative childcare programs for various age groups.
• Provide expert guidance and support to parents and guardians.
• Ensure a safe, nurturing, and stimulating environment for children.
• Oversee daily operations and team coordination from a remote location.
• Conduct training and performance evaluations for staff.
• Ensure compliance with all childcare standards and regulations.
• Create and disseminate educational resources for families.
• Foster strong relationships with families and the community.

• Degree in Early Childhood Education, Child Development, Psychology, or a related field.
• Minimum of 7 years of experience in childcare, with at least 3 years in a leadership or supervisory role.
• Extensive knowledge of child development stages and best practices in early childhood education.
• Experience in managing remote teams and virtual programs.
• Strong understanding of pediatric care needs.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using virtual collaboration and communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• Passion for child welfare and development.

• Supervise and lead a team of installation technicians.
• Plan and schedule installation projects, ensuring timely completion.
• Ensure all installations are performed according to technical specifications and safety standards.
• Provide on-the-job training and mentorship to junior technicians.
• Conduct site inspections and assessments prior to installation.
• Troubleshoot and resolve technical issues during installation processes.
• Manage inventory of installation tools and materials.
• Liaise with clients and project managers to ensure satisfaction.
• Maintain accurate records of installations and maintenance activities.
• Uphold company policies and safety regulations.
• Respond to emergency service calls when necessary.

• Technical diploma or certification in a relevant field (e.g., Electrical, Mechanical, IT).
• Minimum of 5 years of experience in installation and maintenance, with at least 2 years in a supervisory role.
• Proven experience leading and managing technical teams.
• Strong understanding of installation procedures and safety protocols.
• Excellent troubleshooting and problem-solving skills.
• Proficiency in reading technical drawings and schematics.
• Good communication and interpersonal skills.
• Ability to work effectively under pressure and meet deadlines.
• Willingness to travel to various work sites.
• Valid driver's license.