The demand for Customer Success Manager positions is growing, reflecting the increasing importance businesses place on 33 Customer Success Manager jobs in whatjobs
Job Description
Our client is seeking a dedicated and customer-focused Customer Success Manager to join their team. This role will be responsible for building and maintaining strong relationships with clients, ensuring they derive maximum value from our services, and fostering long-term loyalty. You will act as the primary point of contact for a portfolio of clients, understanding their needs, providing proactive support, and resolving any issues that may arise. The ideal candidate possesses excellent communication skills, a deep understanding of customer service principles, and a passion for helping clients succeed. This position involves a hybrid work arrangement, requiring some days in the office and some days working remotely. You will be expected to collaborate closely with sales, product, and support teams to ensure a seamless customer experience.
Key Responsibilities:
Key Responsibilities:
- Onboard new clients and guide them through the initial stages of service adoption.
- Develop and maintain strong, long-lasting client relationships.
- Act as the primary liaison between clients and internal teams.
- Proactively identify client needs and advocate for their success within the organization.
- Provide ongoing support, troubleshooting, and guidance to clients.
- Monitor client health and engagement metrics, intervening when necessary.
- Educate clients on product features and best practices to maximize their utilization.
- Identify opportunities for upselling and cross-selling based on client needs.
- Gather client feedback and relay it to product and development teams for service improvement.
- Conduct regular check-ins and business reviews with clients.
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 2-3 years of experience in customer success, account management, or a similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software and customer support tools.
- Ability to manage multiple client accounts simultaneously.
- Experience in a hybrid work environment is a plus.
- Familiarity with the relevant industry (e.g., SaaS, technology) is beneficial.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a proactive and client-focused Customer Success Manager to join their team. This role is responsible for nurturing long-term relationships with our client's customers, ensuring they derive maximum value from our products and services. You will act as a trusted advisor, guiding customers through onboarding, adoption, and ongoing engagement. Key responsibilities include developing success plans, monitoring customer health, proactively identifying and addressing potential churn risks, and driving upsell and cross-sell opportunities. The ideal candidate possesses strong communication and interpersonal skills, with a passion for understanding customer needs and delivering exceptional service. Experience in customer relationship management, account management, or a similar client-facing role is essential. You should be adept at problem-solving, possess excellent organizational skills, and be comfortable working in a hybrid model, splitting time between remote work and our office in Kitale, Trans-Nzoia, KE . Collaboration with sales, support, and product teams will be crucial to ensure a cohesive customer experience. You will be responsible for tracking customer metrics, providing regular reports, and advocating for customer needs internally. This role requires a strategic mindset and the ability to build strong rapport with clients at all levels. We are looking for individuals who are results-oriented, possess a positive attitude, and are committed to driving customer loyalty and retention. This hybrid position offers a great balance of remote flexibility and in-person collaboration.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and proactive Customer Success Manager to join their fully remote team. This role is central to ensuring our clients achieve their desired outcomes while using our products and services. You will be responsible for building and nurturing strong relationships with a portfolio of clients, understanding their business objectives, and guiding them toward maximizing the value they derive from our solutions. The ideal candidate will possess exceptional communication, problem-solving, and client-relationship management skills, coupled with a genuine passion for helping customers succeed. This is a prime opportunity to contribute to client retention, expansion, and overall customer satisfaction in a supportive, remote-first environment. You will proactively engage with clients, identify potential risks or opportunities, and act as a trusted advisor. Your insights will be invaluable in shaping client strategies and ensuring their long-term success with our offerings. Collaboration with sales, support, and product development teams will be key to providing a seamless and value-driven client experience. Key responsibilities include:
- Developing and maintaining strong, long-term relationships with a portfolio of assigned clients.
- Onboarding new clients and ensuring they have a smooth and successful transition to our platform.
- Proactively monitoring client health and engagement, identifying at-risk accounts and developing retention strategies.
- Conducting regular business reviews with clients to assess progress towards their goals and identify opportunities for growth.
- Acting as the primary point of contact for clients, addressing inquiries and coordinating with internal teams for issue resolution.
- Educating clients on product features, best practices, and new releases to maximize their usage and value.
- Gathering client feedback and sharing insights with product and sales teams to drive product improvements and new features.
- Upselling and cross-selling opportunities within existing accounts.
- Tracking key customer success metrics and reporting on client satisfaction and retention.
- Advocating for clients internally to ensure their needs are met.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a client-facing role in a B2B environment.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong understanding of customer lifecycle and success metrics.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to work independently, manage time effectively, and thrive in a remote work setting.
- Proactive, results-oriented, and empathetic approach to client management.
- Experience in the tech industry or SaaS environment is highly desirable.
- Familiarity with the **Kitale, Trans-Nzoia, KE** business landscape is a plus.
- This is a fully remote position, requiring a dedicated workspace and reliable internet.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is seeking a proactive and relationship-driven Customer Success Manager to join their expanding team. This role is entirely remote, providing you with the flexibility to manage client relationships from any location. You will be responsible for ensuring that our customers achieve their desired outcomes while using our products and services. This involves building strong partnerships, understanding client needs, providing strategic guidance, and acting as a trusted advisor. The ideal candidate is passionate about customer satisfaction, possesses excellent communication skills, and has a proven ability to drive customer retention and growth.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of key customers.
- Proactively engage with customers to understand their business objectives and how our solutions can help them succeed.
- Onboard new customers, ensuring a smooth and effective implementation process.
- Provide ongoing support, guidance, and strategic advice to customers to maximize their use of our products/services.
- Monitor customer health metrics and identify potential risks or opportunities for engagement.
- Conduct regular business reviews with customers to assess their satisfaction and identify areas for improvement.
- Drive customer adoption, retention, and expansion by identifying upsell and cross-sell opportunities.
- Act as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Develop and execute customer success plans tailored to individual customer needs.
- Resolve customer issues and concerns efficiently and effectively, escalating when necessary.
- Create and deliver training materials and resources to empower customers.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 4 years of experience in customer success, account management, or a client-facing role, preferably within a SaaS environment.
- Proven track record of building strong customer relationships and driving customer retention.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer success principles and best practices.
- Ability to analyze customer data and identify trends to inform strategy.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Proactive, self-motivated, and able to work independently in a remote setting.
- Strong problem-solving skills and the ability to think strategically.
- A genuine passion for helping customers achieve their goals.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client is looking for a proactive and customer-centric Customer Success Manager to join their growing team in Malindi, Kilifi . This is an office-based role requiring your presence at our Malindi location. You will be responsible for building and maintaining strong relationships with clients, ensuring they achieve their desired outcomes while using our client's products and services. Your primary focus will be on driving customer satisfaction, adoption, retention, and identifying opportunities for upselling and cross-selling. You will act as the voice of the customer internally, collaborating with sales, product, and support teams to enhance the overall customer experience.
Key Responsibilities:
Qualifications:
The ideal candidate is passionate about customer advocacy and driven to help clients succeed. This role is crucial for fostering long-term partnerships and ensuring the continued growth and loyalty of our client's customer base.
Key Responsibilities:
- Develop and manage a portfolio of assigned customer accounts, ensuring high levels of engagement and satisfaction.
- Onboard new customers, guiding them through the initial setup and implementation process.
- Proactively monitor customer health and identify potential risks or churn indicators.
- Conduct regular check-ins and business reviews with clients to understand their evolving needs and goals.
- Educate customers on product features and best practices to maximize value and adoption.
- Identify opportunities to upsell or cross-sell additional products or services.
- Act as a liaison between customers and internal teams (sales, product, support) to resolve issues and provide feedback.
- Gather customer feedback and insights to inform product development and service improvements.
- Develop and execute strategies to improve customer retention and reduce churn.
- Track and report on key customer success metrics.
Qualifications:
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in customer success, account management, client services, or a similar client-facing role.
- Proven ability to build and maintain strong, long-lasting customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to understand customer needs and translate them into actionable insights.
- A proactive and results-oriented mindset.
- Team player with the ability to collaborate effectively across departments.
- Comfortable working in an office environment and contributing to a team culture.
The ideal candidate is passionate about customer advocacy and driven to help clients succeed. This role is crucial for fostering long-term partnerships and ensuring the continued growth and loyalty of our client's customer base.
This advertiser has chosen not to accept applicants from your region.
4
Job Description
Our client is seeking a motivated and relationship-driven Customer Success Manager to join our fully remote team. In this vital role, you will be dedicated to ensuring our clients maximize the value they receive from our products and services. You will build strong, long-term relationships, proactively identify client needs, and provide strategic guidance to foster retention and growth. This is an opportunity to be a key player in our client's success by empowering their journey with our solutions. Excellent communication, problem-solving, and organizational skills are essential for this remote position.
Key Responsibilities:
This is a fully remote role, requiring a dedicated home office setup and reliable internet connectivity. The ideal candidate will possess a Bachelor's degree in Business, Communications, or a related field, or equivalent experience. A minimum of 3-5 years of experience in customer success, account management, or a similar client-facing role is required. Strong understanding of SaaS products and their value proposition is a plus. Exceptional interpersonal, communication, and presentation skills are a must. You should be adept at managing multiple client relationships simultaneously and possess strong analytical and problem-solving capabilities. If you are passionate about helping clients succeed and thrive in a remote, collaborative environment, we invite you to apply. Our client is committed to providing a supportive and growth-oriented remote work experience.
Key Responsibilities:
- Onboard new clients, ensuring a smooth and effective integration of our services.
- Develop and maintain strong relationships with a portfolio of clients.
- Regularly engage with clients to understand their goals and challenges.
- Proactively identify opportunities for clients to leverage additional features and services.
- Provide strategic advice and best practices to optimize client outcomes.
- Monitor client health and proactively address any potential risks.
- Act as a liaison between clients and internal teams (e.g., sales, support, product).
- Gather client feedback and provide insights to inform product development and service improvements.
- Drive client retention and identify opportunities for account expansion.
- Conduct regular business reviews with key clients.
This is a fully remote role, requiring a dedicated home office setup and reliable internet connectivity. The ideal candidate will possess a Bachelor's degree in Business, Communications, or a related field, or equivalent experience. A minimum of 3-5 years of experience in customer success, account management, or a similar client-facing role is required. Strong understanding of SaaS products and their value proposition is a plus. Exceptional interpersonal, communication, and presentation skills are a must. You should be adept at managing multiple client relationships simultaneously and possess strong analytical and problem-solving capabilities. If you are passionate about helping clients succeed and thrive in a remote, collaborative environment, we invite you to apply. Our client is committed to providing a supportive and growth-oriented remote work experience.
This advertiser has chosen not to accept applicants from your region.
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Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a proactive and customer-centric Customer Success Manager to join their growing team in **Nairobi, Nairobi, KE**. This role is designed to ensure our clients achieve their desired outcomes while using our products and services, fostering long-term relationships and driving customer satisfaction. As a Customer Success Manager, you will be the primary point of contact for a portfolio of key accounts, guiding them through onboarding, adoption, and renewal processes. Your responsibilities will include understanding customer needs, proactively identifying opportunities for them to gain more value, and providing solutions to any challenges they may face. You will conduct regular check-ins, present product updates, and gather feedback to inform product development and service improvements. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills. A proven track record in customer service, account management, or a related client-facing role is essential. Experience with CRM software and a deep understanding of customer success principles are highly valued. You will need to be adept at building strong relationships, demonstrating empathy, and acting as a trusted advisor to our customers. This position offers a fantastic opportunity to make a significant impact on customer loyalty and retention, contributing to the overall growth and success of the company. While the role is based in Nairobi, it operates on a remote-first model, allowing for flexibility and efficient client management from anywhere. You will work collaboratively with sales, support, and product teams to ensure a seamless customer experience. A passion for helping customers succeed and a drive for continuous improvement are key attributes we are seeking.
This advertiser has chosen not to accept applicants from your region.
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Customer Success Manager
Posted 19 days ago
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Job Description
Our client is looking for a proactive and empathetic Customer Success Manager to join their growing team in Mombasa, Mombasa, KE . This hybrid role offers a blend of remote flexibility and in-office collaboration, providing the best of both worlds. The ideal candidate will be passionate about building strong relationships with customers, ensuring they achieve maximum value from our client's products and services. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, providing ongoing support, and proactively identifying opportunities to enhance their experience. Your responsibilities will include understanding customer needs, resolving issues efficiently, gathering feedback, and advocating for customer requirements internally. Strong communication, problem-solving, and interpersonal skills are essential. You should be adept at navigating challenging customer interactions with patience and professionalism. Experience with CRM software and customer support platforms is highly desirable. The ability to explain technical concepts clearly and concisely is also important. You will work closely with sales, product, and support teams to ensure a seamless customer journey. This role demands a customer-centric mindset, a proactive approach to issue resolution, and a commitment to fostering long-term customer loyalty. We are seeking an individual who is driven by customer satisfaction and eager to contribute to our client's reputation for exceptional service. The successful candidate will be instrumental in driving customer retention and growth, ensuring our clients are successful and satisfied. This role requires an individual who can balance independent work with team collaboration effectively. You will be a key advocate for the customer within the organization, ensuring their voice is heard and their needs are met.
This advertiser has chosen not to accept applicants from your region.
7
Customer Success Manager
Posted 19 days ago
Job Viewed
Job Description
Our client is looking for a dedicated Customer Success Manager to join their team, focusing on building strong, long-term relationships with their clientele. This role requires a blend of proactive engagement and problem-solving to ensure our customers achieve their desired outcomes while using our products and services. You will be the primary point of contact for a portfolio of clients, guiding them through onboarding, adoption, and ongoing utilization, ultimately driving customer retention and expansion. This is a hybrid role, requiring some days in our Ongata Rongai office.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and maintain deep understanding of customer needs and business goals.
- Proactively engage with customers to ensure successful onboarding and product adoption.
- Monitor customer health metrics and identify potential risks or opportunities.
- Provide timely and effective support, resolving customer issues and escalating when necessary.
- Educate customers on new features and best practices to maximize value.
- Conduct regular business reviews with clients to assess satisfaction and identify growth potential.
- Advocate for customer needs internally, providing feedback to product and sales teams.
- Collaborate with sales and support teams to ensure a seamless customer experience.
- Develop and execute strategies to reduce churn and increase customer lifetime value.
- Contribute to the development of customer success playbooks and resources.
Qualifications:
- Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
- 2+ years of experience in customer success, account management, or a client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving and analytical abilities.
- Proven ability to build rapport and trust with customers.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple priorities and customer accounts effectively.
- Proactive and results-oriented mindset.
- Familiarity with SaaS products and subscription-based business models is a plus.
This advertiser has chosen not to accept applicants from your region.
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Job Description
Our client, a rapidly growing SaaS provider, is looking for a proactive and empathetic Customer Success Manager to join their team. This hybrid role involves a mix of remote work and in-office collaboration, supporting clients to maximize the value they receive from our client's platform. You will act as a trusted advisor, building strong relationships with customers, understanding their business needs, and ensuring their successful adoption and ongoing utilization of the product. Key responsibilities include onboarding new clients, providing ongoing support and training, proactively identifying opportunities for upselling or cross-selling, and managing customer renewals. The ideal candidate will possess exceptional communication skills, a problem-solving mindset, and a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Manage a portfolio of assigned customers, ensuring their satisfaction and long-term success.
- Develop and execute customer success plans tailored to individual client needs and goals.
- Onboard new customers efficiently, guiding them through product setup and initial usage.
- Provide regular product training, best practice guidance, and proactive support to enhance customer understanding and adoption.
- Monitor customer health metrics, identify at-risk accounts, and implement retention strategies.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Collaborate with sales and product teams to address customer feedback and drive product improvements.
- Identify opportunities for account growth, including upselling and cross-selling relevant services.
- Manage the customer renewal process, ensuring high retention rates.
- Gather customer feedback through surveys, interviews, and regular check-ins.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in a SaaS environment.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Ability to manage multiple priorities and work effectively in a hybrid work model.
- A proactive and results-oriented approach to customer satisfaction.
- Understanding of SaaS business models and customer lifecycle management.
This advertiser has chosen not to accept applicants from your region.
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