What Jobs are available for Account Management in Kenya?

On Behalf of Huawei Kenya, we looking to hire an Account Manager. The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

1. Follow up the E2E process of regional customer relationship development and project implementation to ensure the achievement of market targets, sales targets, and collection targets and the improvement of customer relationships.

2. Customer relationship building capability: Be able to build and improve the customer relationship with mid- and senior-level executives, successfully establish exclusive customer relationships, and influence the decision-making chain. Guide and assist in the proper handling of negative events;

3. Customer requirement understanding: Be able to deeply gain insight into customer pain points and requirements, effectively present solutions, influence customer decision-making, and guide customers' willingness to purchase.

4. Corporate strategy execution capability: Undertake regional strategic objectives, determine specific objectives and strategies by organizing comprehensive market analysis (industry, customer, competition, Huawei, and opportunities), and effectively implement them.

5. Team building capabilities: Lead and organize team building, maintain organizational stability, and build high-performance teams.

6. Working experience: Experience in sales of public sector is preferred

Qualifications

• Bachelor's degree
• At least 2-3 years' experience in Account management

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

Are you a bold communicator who can turn strategy into impact?

We're looking for a sharp, creative, and confident Account Manager to join our growing team; someone who can lead clients, inspire teams, and deliver campaigns that shape conversations.

What You'll Do

• Lead day-to-day client relationships and deliver high-impact campaigns.

•Develop and execute PR & communications strategies, from messaging to media to digital.

•Manage projects, timelines, and reporting across multiple accounts.

•Craft compelling content: press releases, op-eds, social strategies, event briefs.

•Build and grow strong media and influencer networks.

•Contribute ideas and insights to strategy and new business pitches.

What We're Looking For

• 4-6 years' experience in PR, communications, or related fields (agency experience preferred).

•Proven ability to own client relationships and manage campaigns end-to-end.

•Exceptional writing, storytelling, and media engagement skills.

•Strategic mindset, strong organizational skills, and a proactive attitude.

•A team player who can lead with confidence and deliver under pressure.

Why Join Us

•Work with high-impact clients shaping conversations in Kenya and beyond.

•Be part of a forward-thinking agency modernizing communications for the next era.

•Enjoy a culture that values growth, creativity, and strategic excellence.

Send your CV to with the subject line:

Application - Account Manager by Tuesday, October 21, 2025.

About ShipShap Kenya
ShipShap Kenya is a fast-growing logistics and delivery technology company on a mission to make e-commerce and last-mile delivery seamless, affordable, and reliable across Kenya. We use smart logistics systems and dedicated service to empower merchants, businesses, and individuals to move goods more efficiently.

Role Summary
We are seeking
Enterprise Account Managers
to manage and grow our most valuable clients. The role requires a balance of relationship management, operational oversight, and commercial growth. As an Enterprise Account Manager, you will work directly with
large, high-value merchants
that are critical to our business success. You will be responsible for nurturing long-term partnerships, ensuring exceptional service delivery, and driving deeper adoption of our solutions within these accounts. This includes aligning with client leadership teams, anticipating strategic needs, and proactively identifying opportunities to expand volumes, introduce new products, and maximize revenue impact. You will play a key role in safeguarding client satisfaction, retention, and growth.

Key Responsibilities

• Primary Client Ownership: Serve as the main point of contact for assigned enterprise merchants, ensuring their needs are addressed with speed and professionalism.
• Operational Excellence: Oversee the smooth delivery of contracted services across logistics and payments, ensuring service-level agreements (SLAs) are consistently met.
• Strategic Account Planning: Develop and execute detailed account plans to strengthen partnerships, safeguard client satisfaction, and deliver measurable business outcomes.
• Revenue Growth: Identify and pursue opportunities to increase shipping volumes, expand adoption of ShipShap products (e.g., WhatsApp Bot, Subscriptions), and drive upsell/cross-sell initiatives within existing accounts.
• Client Relationship Management: Build and maintain strategic, long-term relationships with key stakeholders and decision-makers across client organizations.
• Escalation Management: Resolve day-to-day client issues promptly, while anticipating and addressing risks before they escalate.
• Internal Collaboration: Work closely with sales, operations, and product teams to deliver tailored solutions and ensure client success.
• Client Advocacy: Represent the voice of the client internally, providing feedback to improve service delivery and inform product development.

Requirements

• 3–5 years in account management, enterprise sales, or customer success.
• Experience with large-scale B2B accounts in logistics, tech, or FMCG.
• Strong communication and relationship-building skills.
• Comfortable managing multiple stakeholders and complex engagements.

This role is designed for a highly organized, client-oriented professional with strong expertise in Zoho CRM and related applications. As a Zoho Account Manager, you will serve as the primary point of contact for clients, leading discovery, implementation, and post-launch optimization. You will be responsible for translating business needs into system workflows, managing project execution in Zoho, and maintaining high-touch client relationships. The role is split between Client-Facing & Project Execution (60%) and Client Outreach & Relationship Management (40%). Success in this role requires strong communication, task management, and solution design capabilities across the Zoho ecosystem.

Key Responsibilities:

1. Client-Facing Implementation & Project Management (60%)

● Lead client kickoff calls to gather requirements, diagnose CRM pain points, and propose Zoho-based solutions.

● Translate client goals into structured project plans, roadmap, workflows, and automations within Zoho CRM, Zoho Projects, Zoho Creator, Zoho Flow, and related apps.

● Create, manage, and assign tasks using project management tools (e.g., Zoho Projects, Zoho Sprints) ensuring timely delivery and documentation.

● Build, test, and implement automation rules, blueprints, and custom functions using Deluge scripting.

● Oversee data integrity, custom reporting dashboards, and pipeline optimization in CRM.

● Collaborate cross-functionally with internal teams and developers to ensure quality and alignment across all deliverables.

● Produce clear task documentation, SOPs, and screen-recorded walkthroughs to support client onboarding and internal handovers.

1. Client Outreach & Relationship Management (40%)

● Maintain proactive communication with clients to ensure satisfaction, adoption, and upsell opportunities.

● Conduct regular check-ins, performance reviews, and strategic planning sessions with clients to assess CRM ROI and feature utilization.

● Identify expansion or optimization opportunities within client accounts (e.g., introducing additional Zoho apps or automation).

● Support training delivery through live demos, video tutorials, and help documentation tailored to each client's use case.

● Ensure timely feedback collection and follow-through on any support tickets or implementation updates.

Skills & Qualifications

● 2–4 years of experience in Zoho CRM administration, implementation, or account management

● Strong working knowledge of Zoho One ecosystem: CRM, Campaigns, Flow, Projects, Creator, Analytics, and Desk

● Comfortable with Deluge scripting, webhooks, and basic API integrations

● Excellent verbal and written communication skills — able to translate technical solutions into simple, business-focused language

● Strong project management and client communication skills, with the ability to juggle multiple implementations and client accounts

● Experience creating Loom-style screen recordings, SOPs, and task documentation

● Self-motivated, deadline-driven, and process-oriented

This is a 100% Remote Work

Up to $8/hr

• Full time

• Developing and executing strategic account plans to achieve sales targets and expand business within assigned enterprise accounts.
• Building and nurturing long-term relationships with key stakeholders at client organizations.
• Identifying and pursuing new sales opportunities within existing accounts.
• Negotiating and closing complex enterprise-level contracts and agreements.
• Conducting regular business reviews with clients to assess satisfaction and identify areas for growth.
• Collaborating with marketing and product teams to tailor solutions and offerings to client needs.
• Providing accurate sales forecasts and reporting to management.
• Acting as a trusted advisor and advocate for client needs internally.
• Staying informed about industry trends and competitive landscape.
• Managing a portfolio of high-value enterprise clients effectively in a remote setting.

• Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
• Minimum of 7 years of experience in enterprise sales or account management, with a strong focus on B2B solutions.
• Proven success in exceeding sales quotas and driving revenue growth.
• Exceptional negotiation, communication, and presentation skills.
• Demonstrated ability to build and maintain strong relationships with senior executives.
• Strong understanding of sales methodologies and CRM systems (e.g., Salesforce).
• Ability to work independently, manage time effectively, and thrive in a fully remote environment.
• Strategic thinker with strong problem-solving abilities.
• Experience in the relevant industry sector is advantageous.

Company Description

Omreki Digital is a leading web design company specializing in creating visually stunning and highly functional websites for diverse clients. Our experienced team of designers and developers is committed to crafting user-friendly websites that drive business success in the digital age. Our services include custom website design and development, optimized e-commerce solutions, search engine optimization (SEO), responsive design for all devices, and integration with popular content management systems (CMS) like WordPress and Shopify. We pride ourselves on understanding each client's unique needs and delivering tailored solutions that achieve their desired results, whether for small startups or large enterprises.

Role Description

This is a part-time remote role for an Account Manager. The Account Manager will be responsible for managing client relationships, understanding client needs, and ensuring the delivery of high-quality web design and development services. Day-to-day tasks include regular client communications, project management, coordination with the design and development teams, and ensuring client satisfaction. The role requires a proactive approach to problem-solving, strategizing project timelines, and delivering outstanding customer service.

Qualifications

• Client Relationship Management and Communication skills
• Project Management and Coordination
• Problem-Solving and Strategic Planning skills
• Experience with web design and development processes
• Understanding of SEO, e-commerce, and CMS platforms like WordPress and Shopify is a plus
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Bachelor's degree in Marketing, Business, Communications, or related field