1,460 Account Management jobs in Kenya

Job Title: Account Management Specialist

Division: Customer Care

Department: Account Services

Reports to (Position of Immediate Superior) : Account Management Officer

Primary Job Responsibility

• Accountable for providing administrative assistance and support to the various requirements of the Sales Team, Direct Clients, Agents, and Brokers

I.job Description

• Duties and Responsibilities done at PERIODIC or REGULAR Intervals

Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support

Provides administrative support to Sales Team, Direct Clients, Agents and Brokers

Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers

Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

• Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals

Monitors and ensures accurate and timely feedback of account deliverables such as; ID Cards, Claims reimbursements, membership enrollment updates.

Handles daily transactions received from various touch points and ensures requests are properly attended to.

Coordinates with various departments to resolve general; queries, concerns and complaints.

• STANDARD RESPONSIBILITY STATEMENTS

Strives to embody, commits to support and deliver the quality policy, objectives and initiatives of the organization;

Communicates, engages, directs and supports people to contribute to the QMS effectiveness;

Demonstrates commitment to customers by ensuring applicable statutory and regulatory requirements are determined, understood and consistently met;

Abides by the QMS policies and procedures for the effective management and control of its processes; and

Promotes and utilizes the Process Approach and Risk-based Thinking at work.

Performs other RELATED functions that may be assigned BY THE IMMEDIATE SUPERIOR

II.JOB SPECIFICATIONS

• SKILLS
• EDUCATIONAL REQUIREMENT

MINIMUM Educational Level And Background Required By This POSITION
College Graduate of 4, 5 year-course, preferably: Business Related Courses

• EXPERIENCE AND TRAINING

PERIOD OF TIME OR LENGTH of related experience the CANDIDATE must acquire before being assigned to and perform the functions of this job, SATISFACTORILY under NORMAL supervision: One year - Less than 3 years

• SKILLS REQUIREMENT
• Skilled or specialized: proficiency is gained thru wide experience in a SPECIALIZED or TECHNICAL area
• Collaborates and liaises any Customer requests to concerned parties to ensure timely completion of Account Management Support
• Provides administrative support to Sales Team, Direct Clients, Agents and Brokers
• Collates data, prepares and submits weekly Monitoring Reports to Immediate Superior regarding concerns and other transactions endorsed by the Sales Team, Direct Clients, Agents and Brokers
• Responds to inquiries from Direct Clients, Agents and Brokers, collaborates with concerned Department on these inquiries

Company Description

Crestwood Marketing & Communications is an integrated communications agency dedicated to solving complex business, brand, marketing and communications challenges through strategic and innovative approaches. Our competent and creative team comprises experts in communication, public relations, advertising, and marketing. We specialize in Strategic Communications, Policy Communications, Art & Graphic Design, Digital Marketing, Events Management, and Training. Crestwood is committed to enhancing and protecting brands and reputations of our clients.

Role Description

This is a full-time on-site role for a Key Account Manager (Public Relations) located in Nairobi County, Kenya. The Key Account Manager will be responsible for managing and nurturing relationships with key clients, developing and implementing business plans, and engaging in strategic business planning. Day-to-day tasks will include maintaining customer service standards, coordinating with various departments to meet client needs, analyzing account performance, and identifying growth opportunities within key accounts.

Qualifications

• Strong Analytical Skills for data assessment and strategic planning
• Experience in Account Management and Business Planning
• Excellent Customer Service skills
• Proficiency in managing Key Accounts
• Exceptional communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Bachelor's degree in Business, Marketing, Communications, or related field
• Experience in the communications or marketing industry is a plus

Unilever is currently hiring for
Key Accounts Manager, Naivas
Function
:
Customer Development

Reports to:
Head of Modern Trade, Kenya

Scope:
Local

Location:
Nairobi, Kenya

Terms & Conditions:
Full time

About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

UNILEVER KENYA – CUSTOMER DEVELOPMENT
Unilever Kenya is a subsidiary of Unilever, a multinational consumer goods company headquartered in the United Kingdom. Unilever Kenya is headquartered in Nairobi, Kenya, and employs over 2,000 people directly and indirectly. The company has a portfolio of over 50 brands, including Dove, Omo, Vaseline, Geisha, Royco, and Sunlight.

Unilever Kenya is committed to making a positive impact on the lives of Kenyans and the environment with a number of sustainability initiatives in place through their brands, including a plastic waste reduction program with Mr. Green to help reduce the impact of plastics in the environment and providing recycled plastic for some of Unilever Kenya's products.

The Key Account Manager should be passionate about building and maintaining strong customer relationships, developing customer growth strategies, data driven decision-making, and have a strong desire to learn and grow in the field of customer and account management.

As a Key Account Manager, your primary responsibilities will include cultivating and maintaining strong relationships with our customers and driving triple-win growth. You'll also play a crucial role in strategically enhancing our business by bringing the voice of the customer and the consumer to all discussions, collaborating with internal teams, and ensuring timely delivery of products and services to meet shopper needs.

This is a great opportunity to grow through driving business growth and intelligence, data analysis and customer driven growth in a fast-paced, collaborative environment

Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are self-driven and hungry to grow then this role is just for you

What Will Your Main Responsibilities Be

• Develop and execute a customer strategy and business plan with a strong collaboration of his/her team.
• Responsible for the achievement of turnover and the P&L of his/her customers for the category as well as for the implementation and the optimization of the category strategies within the customer.
• Work in close collaboration with the Marketing team for the category input, and with customer strategy and planning for the customer/channel plan.
• Develop optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
• Close the deal with the customer by negotiating the trade terms, trade funding, and counterparts according to the strategy on all categories.
• Prepare detailed analyses on projects, NPDs or on any sales data to bring data-driven decision making alive.
• Monitor customer performance by tracking customer business performance (both primary sell-in and till sales sell-out) and market share for all categories and support in collecting market insights.
• Strong liaison with internal business support from Marketing, Customer Strategy and Planning and related functions in order to ensure smooth and efficient operations to support the business and customer growth plan.

Cross-Functional Collaboration

• Collaborate closely with the customer strategy and planning, marketing, and other business teams to ensure alignment and effective communication to meet the customer growth needs and how we through business intelligence sharing and data-driven decision making.
• Participate in meetings and contribute to discussions related to modern trade customers & data.

Essential
Experiences & Qualifications

• At least 5 years' customer-facing experience.
• Strong track record of performance

Desirable

• 6-8 years in a customer-facing role, managing tier 1 supermarkets.

Skills

• A degree from a reputable college or university.
• At least 5 years in customer management or key account management.
• Strong planning skills.
• Innovation mindset
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors

• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner's mindset, using data and insight to make decisions.

• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever embraces diversity and encourages applicates from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

• Developing and maintaining strong, long-term relationships with key clients.
• Identifying and pursuing new business opportunities within existing accounts.
• Understanding client needs and proposing solutions that meet their objectives.
• Negotiating contracts and service level agreements.
• Achieving and exceeding sales targets and revenue goals.
• Collaborating with marketing and product teams to ensure client satisfaction.
• Providing regular reports on account status and sales performance.
• Acting as a liaison between the client and internal departments.
• Resolving client issues and ensuring a high level of customer retention.
• Staying abreast of industry trends and competitor activities.