What Jobs are available for Client Relationships in Kenya?

• Conducting comprehensive virtual skin assessments and consultations to identify client needs and concerns.
• Developing and recommending customized skincare routines and treatment plans tailored to individual skin types and goals.
• Educating clients on product ingredients, benefits, and proper usage for optimal results.
• Performing virtual demonstrations of advanced aesthetic techniques and product application.
• Managing client appointments, follow-ups, and communication via phone, email, and video conferencing.
• Maintaining accurate and detailed client records within our secure CRM system.
• Achieving and exceeding client retention and satisfaction targets.
• Staying abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
• Collaborating with the virtual marketing team to enhance client engagement and promote new services.
• Providing exceptional customer service and resolving client inquiries or issues promptly and professionally.

• A recognized qualification in Aesthetics, Cosmetology, or a related field.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio demonstrating expertise in various treatments.
• Proven track record in client relationship management and sales within the beauty industry.
• Excellent knowledge of skincare products, ingredients, and treatment modalities.
• Proficiency in conducting virtual consultations and using remote communication tools (Zoom, Skype, etc.).
• Strong sales and upselling skills, with the ability to recommend products and services effectively.
• Exceptional interpersonal, communication, and presentation skills.
• Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
• A passion for beauty and wellness, with a genuine desire to help clients achieve their skincare goals.
• Familiarity with digital marketing strategies and social media engagement is a plus.

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa. 

Inkomoko has 750+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

• Purpose: be solutions-oriented, produce high-quality work, be a global leader.
• Achievement: push yourself to reach beyond what you previously thought possible.
• Improvement: be humble, engage in continuous growth through open & accurate feedback.
• Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive.
• We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan.

Inkomoko reflects the communities we serve.  Displaced persons and women are strongly encouraged to apply.

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team. You will be responsible for managing and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.

• The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups.
• Engage all of our clients on a regular basis, conduct interviews in order to  identify, address any client concerns or issues and ensure customer satisfaction
• Develop presentations for new clients to help them understand how the Inkomoko capital can help them.
• Update clients and customers on their portfolio activity and success
• Develop and implement  marketing strategies to grow the customer base
• Build a strong customer relationship management strategy to ensure customer satisfaction
• Manage and triage customer support 'incidents' and escalations
• Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations.
• Monitor and analyze results and Implementing changes accordingly
• Lead on-site customer meetings and training
• Use of Customer Support tools, procedures, processes, and metrics
• Represent Inkomoko in the local business community and at conferences or other events
• The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice.
• Maintain and organize client investment files

WHO WE ARE LOOKING FOR

The ideal candidate will fulfill the following requirements:

• Minimum of a Bachelor's Degree in a related field
• A minimum of 4 years of experience in a client-facing role in financial institutions in Kenya
• Excellent communication skills, both verbal and written in English & Swahili. Local language is an added advantage.
• Understanding of micro-businesses, loans and savings products will be an addition.
• Must have excellent customer service skills to provide the best possible support and service to clients.
• Excellent computer skills, especially with MS Excel and Word
• Strong interpersonal skills.
• Strong presentation and organizational skills
• Ability to work well in a team environment and in a fast-paced environment
• Critical-thinker and problem-solver
• Shows perseverance, personal integrity, and critical thinking skills

COMPETENCY

We are looking for someone who;

• Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
• Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
• Fluent in Technology  – Uses technology effectively to work efficiently and achieve desired outcomes.

WHAT YOU'LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

• Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
• Opportunity to work with a talented, passionate, and committed team of professionals across the region
• Ability to make a significant social impact and contribute to economic growth
• Competitive salary, and potential KPI-based bonus
• Favorable policies like health insurance, staff savings program, parental leave, sabbatical program, and more.

TO APPLY

If you're excited about this role, please submit your cover letter and CV through the application portal.

Inkomoko is committed to Justice, Diversity, Equity and Inclusion. As a company we have policies that ensure fair treatment in the application process.

NB: Only shortlisted candidates will be contacted. We do not employ staff whose background is not suitable.

All offers of employment will be subject to satisfactory references and background screening checks. Inkomoko also participates in the Inter Agency Misconduct Disclosure Scheme, In line with this Scheme, we will request information from job applicants' previous employers about any findings of sexual misconduct, fraud, or abuse. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Business Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Selling Liabilities and Assets in order to grow the Branch Business

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
• Monitor non-performing loans and manage the same.
• Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
• Ensure optimum team productivity and identify training needs of the team.
• Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze loan applications by interviewing the customers.
• To identify customers' borrowing needs by interviewing so as to ensure selling of the right products.

Key Competencies and Skills

Technical And General Competencies
Technical competencies:
selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge

General competencies:
Team Work, Listening skills

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education:
A Business related degree

Experience:
3 years in Banking Industry

Job Title:
Relationship Manager

Locations:
Kenya / Egypt / Ethiopia / Uganda / Zimbabwe / Nigeria

About Karpous

Karpous is a Web2 and Web3 financial platform bridging real-world assets (RWA) and blockchain-based yield opportunities. Our staking products allow investors to access predictable, transparent returns backed by on-chain assets. We are expanding across Africa and looking for experienced Relationship Managers to build partnerships and drive adoption of our staking product in each local market.

Role Overview

As a Relationship Manager, you will be responsible for introducing Karpous' staking solutions to high-net-worth individuals, crypto communities, fintech firms, and institutional clients. You will act as the primary bridge between local investors and our platform, ensuring trust, education, and long-term relationship growth.

Key Responsibilities

• Develop and execute local market strategies to promote Karpous staking products.
• Identify, onboard, and manage relationships with key clients, partners, and investors.
• Educate clients on Karpous staking benefits, yield structures, and risk management.
• Organize and attend local crypto, fintech, and investment events to expand visibility.
• Provide regular market feedback and contribute to product localization efforts.
• Collaborate with the marketing and product teams to tailor campaigns to local user needs.
• Maintain accurate sales reports and pipeline tracking through CRM tools.

Requirements

• 3+ years
  of experience in Relationship Management, Business Development, or Institutional Sales.
• Strong network in crypto, fintech, or financial services sector.
• Proven track record of meeting or exceeding sales or partnership targets.
• Excellent communication and presentation skills in English (and local language is a plus).
• Deep understanding of staking, or blockchain investment products is an advantage.
• Self-driven, entrepreneurial, and able to operate with minimal supervision.

Preferred Background

• Previous experience with crypto exchanges, staking platforms, asset managers, or digital banks.
• Existing relationships with crypto communities, family offices, or investment groups.
• Familiarity with compliance, KYC/AML frameworks, and local financial regulations.

Why Join Karpous

• Be part of a global Web3 platform expanding across frontier markets.
• Attractive performance-based commission and token incentives.
• Remote-friendly culture with regional flexibility.
• Opportunity to build the foundation of Karpous' growth in your country.

At the Co-operative Bank of Kenya, we are more than just a financial institution — we are a trusted partner, empowering businesses and communities to grow and thrive. As part of our continued expansion, we are seeking a highly motivated and results-driven
Financial Institutions Relationship Manager
to join our Correspondent Banking team.

This is a rare opportunity to be part of one of Kenya's leading banks, where you will play a pivotal role in managing and growing key financial institution relationships, driving revenue growth, and delivering world-class service. In this role, you will also champion compliance and risk management, ensuring sustainable growth and excellence in service delivery, while reporting directly to the Head of Financial Institutions (FI).

This role offers a platform to engage with leading financial institutions, shape strategic partnerships, and drive portfolio growth in a fast-evolving banking landscape. You will work closely with senior decision-makers, collaborate across teams, and directly influence the bank's correspondent banking strategy.

The role

The successful jobholder will be expected to:

• Originate new business opportunities with Financial Institutions (interbank lending, treasury, trade finance, custody services, correspondent banking).
• Cross-sell the full suite of banking products to deepen wallet share from existing relationships.
• Structure competitive yet profitable solutions, negotiating rates, fees, and terms.
• Consistently achieve and exceed financial targets for revenue, net interest income, and fees.
• Develop and execute strategic account plans for key FI clients.
• Engage senior client stakeholders (CFOs, Treasurers, CEOs) to align solutions with client strategies.
• Act as the primary source of market intelligence, monitoring performance, industry trends, and competitor activity.
• Track and optimize client profitability (RAROC).
• Prepare and submit comprehensive credit proposals for client exposures.
• Ensure strict compliance with KYC/AML policies and CBK regulations.
• Proactively monitor the financial health and creditworthiness of all FI clients.
• Guarantee that all legal documentation (ISDA, CSA, GMSLA, Credit Agreements) is accurately executed and maintained.
• Coordinate transaction execution seamlessly with Treasury, Trade Finance, Legal, and Operations.
• Resolve client issues promptly and effectively as the primary escalation point.
• Conduct regular service reviews to ensure SLAs and client expectations are consistently met.
• Maintain an accurate CRM pipeline and provide regular performance reports to senior management.
• Share market insights and contribute to portfolio growth strategies.
• Foster teamwork across internal business and support units for a seamless client experience.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in Business, Economics, Banking/Finance, or related field. A Master's degree or professional certifications (e.g., ACI, CFA, CPA(K)) is a strong advantage.
• Formal training in lending and relationship management.
• 5–7 years' proven experience in relationship management within a commercial bank, FI, or treasury environment.
• Demonstrable record of achieving and surpassing revenue and business growth targets.
• Strong knowledge of financial products: treasury, trade finance, cash management, and credit.
• Skilled in credit analysis, structuring deals, and senior-level negotiations.
• Deep understanding of the Kenyan financial market and CBK regulatory framework.

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company's marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company's strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

About the Company
- The LARUS Foundation is looking for a motivated Junior Relationship Manager to join our team. The Junior Relationship Manager is responsible for the creation and management of a well-coordinated, strategic development plan to cultivate and solicit support for the LARUS Foundation.

About the Role
- 3-5 years in an IT-related sales role with an extensive network in the industry. Junior/middle-level candidates are welcome. Good relationship with tech companies. Fluent in English.

Responsibilities

• Identify and develop long-term relationships with tech companies (This is not a sales role)
• Maintain good and long-term relationships with them
• Manage new and existing members' inquiries with excellent services
• Preparation and presentation of project proposals & follow-ups
• Participate in major tech conferences

Qualifications

• Degree in IT or equivalent
• 3-5 years + in network engineering, candidates with less experience will also be considered
• 2 years in Account or Relationship Management
• Understanding of Internet Resource Policy is a plus
• Fluent in Native English. An additional language is a plus
• Excellent interpersonal, relationship management, and communication skills