726 Client Success jobs in Kenya

The Client Success Manager (CSM) is a pivotal role within our organization, responsible for managing client relationships, overseeing people management initiatives, and fostering collaboration across departments. The CSM serves as the primary point of contact for designated clients, ensuring their needs are met and expectations exceeded. This role requires strong leadership skills, exceptional communication abilities, and a passion for driving client success.

What We're Looking For:

• 3+ years in a client-facing or customer-service management role.
• 1+ years managing teams and subordinates, with a proven track record of developing high-performing teams.
• Prior experience working in a B2B environment
• Strong leadership, communication, and negotiation skills.
• Ability to multitask and perform under pressure in a fast-paced environment.
• Strategic thinker with experience in growth planning and service alignment.
• Skilled in change management and driving process adoption.
• Culturally competent with strong cross-cultural communication skills.
• Proficient in Google Suite, Slack, and general computer usage.
• Experience in e-commerce or BPO is a bonus.
• Bachelor's degree in Business, Communications, or a related field.

Internet and Device Requirements:

• Reliable internet connection
• System: Windows 11 / 32-bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

What We Bring to The Table:

• A 100% work-from-home opportunity with a flexible, follow-the-sun working arrangement.
• Career development opportunities in a fast-growing, global company.
• A supportive and inclusive work environment that values diversity and collaboration.
• The chance to work with leading brands and make a real impact on their customer experience.

How We Operate / Our Values:

• Treat others as you would like to be treated.
• Do what you say you're going to do. Show don't tell.
• Prioritize the listener.
• Focus on the facts.

Ready to Join Us?

If you're passionate about delivering exceptional service, leading high-performing teams, and making a real impact in a global company, we'd love to hear from you Apply now to join Influx and help us redefine the human experience in online business.

IMPORTANT NOTES:

• This role is only open to applicants from Kenya.
• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with

We are seeking a Client Success Manager to deliver exceptional service and ensure clients achieve their goals throughout their partnership with us. This role is pivotal to our mission of connecting professionals with remote opportunities while fostering long-lasting client relationships.

As a Client Success Manager, you will collaborate closely with clients to understand their needs, provide tailored solutions, and recommend services to drive their success. We're looking for a proactive problem-solver with a proven track record of navigating complex challenges with professionalism and ease.

Job Responsibilities

• Serve as the primary point of contact for clients, ensuring seamless communication.
• Build and nurture strong client relationships, fostering trust and loyalty.
• Assess client needs and develop customized solutions aligned with their objectives.
• Provide expert guidance and ongoing support to help clients achieve their desired outcomes.
• Monitor client satisfaction, gather feedback, and identify opportunities for improvement.
• Collaborate with internal teams to optimize client experiences and deliver value.
• Address client inquiries and concerns promptly and professionally.

• Bachelor's degree in Business Administration or a related field, or equivalent experience.
• A minimum of 3 years of experience in client success, account management, or client relations.
• Familiarity with the staffing and recruiting industry is highly desirable.
• Proven expertise in client retention, client management, and sales is highly preferred.
• Exceptional communication skills, both written and verbal.
• Proven ability to build and maintain client relationships.
• Strong problem-solving and decision-making abilities.
• A self-starter with the ability to work independently and proactively.

Minimum Technical and Work Environment Requirements:

• Internet Connection:

• Primary internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps.

• Backup connection must be capable of supporting work during a power outage.

• Primary Device:

• Desktop or laptop equipped with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be functional during power interruptions.

• A functioning webcam.

• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• Peripherals and Workspace: A smartphone for communication and verification purposes.

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing, and gradually taking on responsibilities with guidance.

Key Responsibilities:
Client Relationship Development:

• Learn how to nurture and maintain professional relationships with client representatives, under the guidance of a Client Success Specialist.
• Observe and support in ensuring clients engage successfully with the organization.
• Participate in calls/meetings to understand how client satisfaction (CSAT) is monitored and improved.
• Assist in escalating issues through proper channels, learning how to facilitate resolution in collaboration with resolver groups.

Contract Management:

• Support in drafting contracts and scopes of work while gaining exposure to contract management best practices.
• Learn the process of ensuring timely client execution and handover to delivery teams.
• Gain an understanding of compliance and governance in contracting.

Adoption Support:

• Shadow Client Success Specialists to learn how clients adopt service features and increase usage.
• Assist in gathering client feedback and usage data to support adoption initiatives.
• Observe how value realization is demonstrated to clients.

Expansion & Renewal Awareness:

• Learn how to identify potential opportunities for up-selling and cross-selling.
• Gain exposure to renewal processes by assisting in preparation for on-time contract renewals.
• Support in documenting key client milestones that contribute to renewals and expansions.

Client Success Practice:

• Participate in team learning sessions, knowledge-sharing forums, and internal training on client success practices.
• Learn about data quality management, reporting, and maintaining accurate client information.
• Assist in onboarding Tier 3 accounts on the service portal.
• Gain hands-on experience with tools, methodologies, and client success KPIs.

Knowledge and Attributes:

• Building strong interpersonal and communication skills to interact effectively with stakeholders.
• Developing foundational knowledge in account planning, stakeholder management, and IT service environments.
• Learning about ITIL practices, contract management, and billing processes.
• Gaining exposure to financial and strategic aspects of client success (renewals, churn reduction, value realization).
• Understanding the company's offerings, positioning, and service portfolio.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Business, Sales, or a related field (preferred but not required for entry-level learners).
• Interest in pursuing ITIL foundation certification, Client success certifications and related industry certifications during the role.

Required experience:

• Entry-level experience or academic background in IT services, client management, sales, or related fields.
• Demonstrated eagerness to learn, strong organizational skills, and ability to work collaboratively in a team environment.
• Previous internship, academic project, or exposure to client-facing roles is an advantage but not mandatory.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

• Onboard new clients, ensuring a smooth and successful transition to our platform/services.
• Develop and maintain strong, long-lasting relationships with a portfolio of key clients.
• Proactively engage with clients to understand their needs, goals, and challenges.
• Provide ongoing product support, troubleshooting, and guidance to ensure clients achieve their desired outcomes.
• Monitor client usage and satisfaction, identifying at-risk accounts and implementing retention strategies.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular check-ins and business reviews with clients to assess satisfaction and value realization.
• Gather client feedback and collaborate with product and engineering teams to inform product development.
• Act as a client advocate, ensuring their voice is heard within the organization.
• Contribute to the development of customer success best practices and resources.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven ability to build and maintain strong relationships with diverse clients.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage effectively remotely.
• Strong problem-solving and analytical skills, with a customer-centric approach.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to understand and articulate technical concepts related to our products/services.
• Demonstrated success in managing a portfolio of accounts and driving customer retention and growth.
• Proactive, organized, and able to manage multiple priorities in a remote work environment.
• A passion for helping customers succeed and a dedication to delivering exceptional service.

• Manage a portfolio of enterprise-level clients, serving as their primary point of contact.
• Develop and execute strategic success plans tailored to each client's business objectives.
• Drive customer adoption, satisfaction, and retention through proactive engagement.
• Onboard new clients effectively, ensuring a smooth transition and quick time-to-value.
• Conduct regular business reviews with clients to demonstrate ROI and identify areas for growth.
• Monitor client health scores and proactively address potential risks or churn indicators.
• Identify and pursue opportunities for account expansion and upselling.
• Collaborate with sales, product, and support teams to ensure exceptional client experiences.
• Gather client feedback to inform product development and service improvements.
• Act as a strong advocate for client needs within the organization.
• Troubleshoot and resolve client issues efficiently and effectively.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within SaaS.
• Proven track record of managing enterprise client relationships and driving retention/upsell.
• Strong understanding of customer success principles and best practices.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Excellent communication, negotiation, and interpersonal skills.
• Exceptional problem-solving and analytical abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Demonstrated ability to build strong, lasting relationships with clients.
• Experience in presenting to executive-level stakeholders.

• Manage a portfolio of enterprise clients, ensuring their success and satisfaction.
• Develop and execute strategic success plans for each client.
• Conduct regular business reviews (QBRs) with clients to assess progress and identify opportunities.
• Drive product adoption and engagement among client users.
• Proactively identify and address potential client churn risks.
• Serve as the primary liaison between clients and internal teams (sales, product, support).
• Educate clients on new features, best practices, and industry trends.
• Identify opportunities for account growth and renewals.
• Gather client feedback and insights to inform product development and service improvements.
• Track and report on key customer success metrics.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 6 years of experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Proven track record of building and maintaining strong client relationships and driving retention.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and methodologies.
• Ability to analyze client data and identify trends and opportunities.
• Proficiency in CRM and Customer Success platforms.
• Experience working effectively in a remote team environment.
• Strong problem-solving and strategic thinking abilities.
• Familiarity with client needs in diverse geographical markets, including proximity to areas like Malindi, Kilifi, KE , is beneficial for this remote role.

• Manage a portfolio of key client accounts, serving as their main point of contact post-sale.
• Develop and execute strategic success plans for clients to ensure they achieve their desired business outcomes.
• Proactively engage with clients to drive product adoption, identify expansion opportunities, and ensure satisfaction.
• Conduct regular business reviews (QBRs) to assess client progress, address concerns, and reinforce value.
• Identify and mitigate churn risks, developing and implementing retention strategies.
• Collaborate with sales, product, and support teams to ensure a seamless client experience.
• Educate clients on new features, best practices, and industry trends.
• Gather client feedback and advocate for product improvements internally.
• Onboard new clients, guiding them through initial setup and integration.
• Track key customer success metrics and provide regular reports on account health.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• A minimum of 5 years of experience in customer success, account management, or a client-facing role, preferably in the SaaS industry.
• Proven ability to manage complex client relationships and drive high retention rates.
• Excellent communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels remotely.
• Strong understanding of customer success principles and methodologies.
• Proficiency with CRM software (e.g., Salesforce) and customer success platforms.
• Analytical skills to interpret data and identify trends in client behavior and product usage.
• Proactive, problem-solving mindset with a strong ability to work independently and manage time effectively in a remote environment.
• Passion for helping clients succeed and a deep understanding of their business challenges.
• Experience in customer support or account management is beneficial.

Overview
As the Director of Customer Relations, you will be responsible for fostering and maintaining strong relationships with our existing and potential power provider clients in the west. You will play a crucial role in identifying opportunities, addressing challenges, and driving customer satisfaction.

Please Note

• Position requires a high degree of travel**

Responsibilities
Customer Relationship Management:

• Build and maintain strong relationships with key decision-makers at power providers.
• Proactively identify customer needs and anticipate potential challenges.
• Deliver exceptional customer service and exceed customer expectations.
• Resolve customer issues and complaints promptly and effectively.

Business Development

• Identify and pursue new business opportunities within the assigned region.
• Develop and execute strategic plans to grow the customer base and increase revenue.
• Collaborate with the sales team to generate leads and close deals.

Industry Knowledge

• Stay up-to-date on industry trends and regulatory changes.
• Identify opportunities for innovation and improvement.
• Represent the company at industry events and conferences.

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 5+ years of experience in the power industry.
• Strong understanding of the power industry, including technology, regulations, and market dynamics.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving skills.
• Ability to travel within the assigned region.

If you are a passionate and results-oriented individual with a strong customer focus, we encourage you to apply.

Compensation And Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.

About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people – both employees and clients – first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.

The entire team is driven by a commitment to client satisfaction. We work hard to foster a culture of teamwork, respect, and commitment (with a good mix of camaraderie and fun, too).

EEO
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran or disability status."

• Respond promptly and professionally to customer inquiries via email, phone, and chat.
• Resolve customer issues and complaints effectively and efficiently.
• Provide information about services, amenities, and booking procedures.
• Maintain accurate records of customer interactions and transactions.
• Gather customer feedback and identify areas for service improvement.
• Escalate complex issues to relevant departments when necessary.
• Proactively engage with customers to ensure a positive experience.
• Assist with managing online reviews and social media engagement.
• Stay updated on industry trends and company offerings.

• Proven experience in customer service, preferably within the hospitality industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM software and customer support tools.
• Ability to multitask and manage time effectively in a remote setting.
• High level of professionalism and empathy.
• Knowledge of the hospitality sector is a strong advantage.
• Adaptable and able to work independently.