5 Client Success jobs in Kenya

Job Description:  

Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required to enable our customers to succeed in using our software solutions. The program is designed to take 3 months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services.

Key Responsibilities :

Providing comprehensive and accurate product information to customers Using the company ticketing system to log customer queries and solutions provided Deploying and configuring software applications, either on-premise or on the cloud Training customers, resellers and other partners Providing proactive software support in person, via telephone and internet Preparing software technical documentation and user guides The customer success trainee will be expected to fulfill additional duties as assigned Requirements Excellent verbal and written communication skills  Ability to think fast and logically  Customer focus, professionalism and dependability  Willingness and ability to learn and adapt fast to work requirements  Ability to maintain stable performance under pressure or opposition  Willingness to travel both locally and internationally  Good understanding of Linux and Windows operating systems  Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge of cloud computing and associated platforms and technologies  Knowledge and a good understanding of databases such as PostgreSQL, Ms-Server, Oracle  Skills and interest in Internet research  Graduate in IT, BIT, Computer Science, Software Engineering and/or related discipline At least 1 year experience in a similar role  

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
TBD
**If you have less than three years' professional experience, you'll be part of SAP Next Gen.**
SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's?global community of innovators, peers, and leaders.With access to hands-on experiences that sharpen skills, and the wisdom?of the leaders shaping what's next, knowledge becomes impact and mentors become allies?SAP Next Gen doesn't just prepare you for the future, it nurtures your talents and your drive so that you can create it with us, together.
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433927 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**Who You'll become**
A Solution Advisor works closely with our customers and prospects to identify and solve business challenges and meet their strategic objectives using SAP solutions. As a part of the sales team, a Solution Advisor is the "subject matter expert" responsible for the functional and technical knowledge within the sales cycle. A Solution Advisor provides deal support by participating in discovery sessions, executive meetings and presentations and delivers software demonstrations that help the customer understand SAP's unique value proposition. In addition to deal support, the Solution Advisor participates in marketing events to generate demand, leads Design Thinking sessions, and collaborates with the broader sales team to identify whitespace opportunities at existing accounts.
**What You'll Do**
As a Solution Advisor within the SAP Academy for Customer Success, you will be responsible to:
+ Successfully complete a 10-month program that strengthens a foundation for a successful customer-facing career at SAP.
+ Participate in experiential learning opportunities with colleagues from all over the world and acquire a wide variety of business, industry and SAP solution skills while working with emerging and cutting-edge technologies.
+ Receive on-the-job training under the mentorship of a senior Solution Advisor colleague while working with our customers to gain real world experience and acquire the skills necessary to help guide our customers through their Digital Transformation journey.
The program will enrich your knowledge of SAP and give you the professional experience to serve our customers. We offer full-time employment from day one with practical learning applications for your role. After successful completion of the program, you are expected to lead customer discovery sessions and survey activities to uncover business challenges and opportunities for innovation. You will create and deliver high impact and engaging software demonstrations that compel the customers to select SAP over other competitive offerings. You will also provide demand generation support through marketing events and deal execution support by responding to request for proposals.
Solution areas focus
**SAP Finance** **& Spend Management** **(** **F&S) -** Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency. (Accounting, finance, quote-to-cash, procurement, supplier management)
**SAP SuccessFactors (H** **uman Capital Management - H** **CM)** - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
**What You Bring**
+ 2-3 years of professional experience with a strong foundation in technical and business processes, exposure to relevant technologies/ solutions, and customer-facing skills.
+ Technical and business process knowledge, combined with strong complex problem-solving skills, to support solution delivery and operational efficiency through hands-on experience with relevant technologies and industry-standard tools.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**About SAP Academy for Customer Success**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
**#SAPAcademyforCustomerSuccess**
**#SAPCSCareers**
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our **hybrid work setup** consists of **three days a week in the office or on-site with customers or partners.**
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
#SAPNextGen
**If you have less than three years' professional experience, you'll be part of SAP Next Gen.**
SAP Next Gen connects curious, ambitious, team-oriented students and early talent to SAP's?global community of innovators, peers, and leaders.
With access to hands-on experiences that sharpen skills, and the wisdom?of the leaders shaping what's next, knowledge becomes impact and mentors become allies?
SAP Next Gen doesn't just prepare you for the future, it nurtures your talents and your drive so that you can create it with us, together.
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433936 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid