1,979 Relationship Management jobs in Kenya

• Identify and evaluate new business opportunities and strategic initiatives.
• Lead project teams through the full project lifecycle, from planning to execution.
• Develop comprehensive business cases, project plans, and budgets.
• Conduct market research and feasibility studies.
• Manage relationships with internal departments and external partners.
• Oversee project timelines, resource allocation, and risk management.
• Analyze project performance and report on key metrics.
• Collaborate effectively with a remote team and stakeholders.
• Drive continuous improvement in business development processes.
• Contribute to the overall strategic growth of the organization.

• Master's degree in Business Administration, Management, or a related field.
• Project Management Professional (PMP) or equivalent certification preferred.
• Minimum of 8 years of experience in project management, with a significant focus on business development and strategy.
• Proven track record of successfully launching new products, services, or business ventures.
• Strong understanding of market analysis, financial modeling, and strategic planning.
• Exceptional leadership, communication, negotiation, and interpersonal skills.
• Ability to work independently, manage complex projects, and make sound decisions in a remote setting.
• Proficiency in project management software and CRM systems.
• Experience in emerging markets or regions such as Garissa, Garissa, KE is a strong asset.

• Lead the planning, execution, and delivery of complex business operations projects.
• Define project scope, objectives, deliverables, and success criteria in collaboration with senior management.
• Develop detailed project plans, including timelines, resource allocation, and budget management.
• Manage cross-functional project teams, fostering collaboration and ensuring accountability.
• Identify, assess, and mitigate project risks and issues proactively.
• Facilitate effective communication among project stakeholders, including regular status reporting.
• Ensure project deliverables meet quality standards and stakeholder expectations.
• Oversee the implementation of process improvements and operational enhancements.
• Manage project budgets and track expenditures to ensure financial targets are met.
• Conduct post-project evaluations to identify lessons learned and best practices.
• Utilize project management tools and software to track progress and manage documentation.
• Support business analysis activities to identify project opportunities and requirements.
• Contribute to the development of organizational project management standards and methodologies.

• Bachelor's degree in Business Administration, Management, or a related field. PMP or Prince2 certification is highly desirable.
• Minimum of 7 years of experience in project management, with a strong focus on business operations or organizational change.
• Proven ability to manage multiple complex projects simultaneously from initiation to completion.
• Demonstrated experience in leading and motivating cross-functional teams.
• Expertise in project management methodologies such as Agile, Scrum, or Waterfall.
• Proficiency with project management software (e.g., Jira, Asana, Microsoft Project).
• Excellent stakeholder management, communication, and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, prioritize effectively, and thrive in a remote work environment.
• Experience in risk management and change management.
• Strategic thinking and a results-oriented approach.
• Experience in process improvement and operational efficiency is a plus.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Business Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Selling Liabilities and Assets in order to grow the Branch Business

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

• Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
• Monitor non-performing loans and manage the same.
• Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
• Ensure optimum team productivity and identify training needs of the team.
• Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
• Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
• To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
• To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
• To analyze loan applications by interviewing the customers.
• To identify customers' borrowing needs by interviewing so as to ensure selling of the right products.

Key Competencies and Skills

Technical And General Competencies
Technical competencies:
selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge

General competencies:
Team Work, Listening skills

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education:
A Business related degree

Experience:
3 years in Banking Industry

• Develop and maintain strong, long-term relationships with a portfolio of key clients.
• Serve as the main point of contact for all client needs and concerns.
• Understand client business objectives and align our services to meet their goals.
• Develop and execute strategic account plans to drive client satisfaction and retention.
• Identify opportunities for client growth through upsells and cross-sells.
• Conduct regular client meetings and performance reviews.
• Proactively identify and address potential client issues before they escalate.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
• Gather client feedback and communicate insights to product and sales teams.
• Track key client relationship metrics and report on account health.
• Act as a client advocate within the organization.

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• Minimum of 5-7 years of experience in account management, client relations, or sales, with a focus on client retention and growth.
• Proven track record of successfully managing and growing key client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of client success principles and methodologies.
• Ability to develop strategic account plans and execute them effectively.
• Proficiency in CRM software (e.g., Salesforce) and other client management tools.
• Strong problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote setting.
• Excellent presentation and reporting skills.

At the Co-operative Bank of Kenya, we are more than just a financial institution — we are a trusted partner, empowering businesses and communities to grow and thrive. As part of our continued expansion, we are seeking a highly motivated and results-driven
Financial Institutions Relationship Manager
to join our Correspondent Banking team.

This is a rare opportunity to be part of one of Kenya's leading banks, where you will play a pivotal role in managing and growing key financial institution relationships, driving revenue growth, and delivering world-class service. In this role, you will also champion compliance and risk management, ensuring sustainable growth and excellence in service delivery, while reporting directly to the Head of Financial Institutions (FI).

This role offers a platform to engage with leading financial institutions, shape strategic partnerships, and drive portfolio growth in a fast-evolving banking landscape. You will work closely with senior decision-makers, collaborate across teams, and directly influence the bank's correspondent banking strategy.

The role

The successful jobholder will be expected to:

• Originate new business opportunities with Financial Institutions (interbank lending, treasury, trade finance, custody services, correspondent banking).
• Cross-sell the full suite of banking products to deepen wallet share from existing relationships.
• Structure competitive yet profitable solutions, negotiating rates, fees, and terms.
• Consistently achieve and exceed financial targets for revenue, net interest income, and fees.
• Develop and execute strategic account plans for key FI clients.
• Engage senior client stakeholders (CFOs, Treasurers, CEOs) to align solutions with client strategies.
• Act as the primary source of market intelligence, monitoring performance, industry trends, and competitor activity.
• Track and optimize client profitability (RAROC).
• Prepare and submit comprehensive credit proposals for client exposures.
• Ensure strict compliance with KYC/AML policies and CBK regulations.
• Proactively monitor the financial health and creditworthiness of all FI clients.
• Guarantee that all legal documentation (ISDA, CSA, GMSLA, Credit Agreements) is accurately executed and maintained.
• Coordinate transaction execution seamlessly with Treasury, Trade Finance, Legal, and Operations.
• Resolve client issues promptly and effectively as the primary escalation point.
• Conduct regular service reviews to ensure SLAs and client expectations are consistently met.
• Maintain an accurate CRM pipeline and provide regular performance reports to senior management.
• Share market insights and contribute to portfolio growth strategies.
• Foster teamwork across internal business and support units for a seamless client experience.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in Business, Economics, Banking/Finance, or related field. A Master's degree or professional certifications (e.g., ACI, CFA, CPA(K)) is a strong advantage.
• Formal training in lending and relationship management.
• 5–7 years' proven experience in relationship management within a commercial bank, FI, or treasury environment.
• Demonstrable record of achieving and surpassing revenue and business growth targets.
• Strong knowledge of financial products: treasury, trade finance, cash management, and credit.
• Skilled in credit analysis, structuring deals, and senior-level negotiations.
• Deep understanding of the Kenyan financial market and CBK regulatory framework.

• Conducting comprehensive virtual skin assessments and consultations to identify client needs and concerns.
• Developing and recommending customized skincare routines and treatment plans tailored to individual skin types and goals.
• Educating clients on product ingredients, benefits, and proper usage for optimal results.
• Performing virtual demonstrations of advanced aesthetic techniques and product application.
• Managing client appointments, follow-ups, and communication via phone, email, and video conferencing.
• Maintaining accurate and detailed client records within our secure CRM system.
• Achieving and exceeding client retention and satisfaction targets.
• Staying abreast of the latest trends, technologies, and product innovations in the beauty and wellness industry.
• Collaborating with the virtual marketing team to enhance client engagement and promote new services.
• Providing exceptional customer service and resolving client inquiries or issues promptly and professionally.

• A recognized qualification in Aesthetics, Cosmetology, or a related field.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio demonstrating expertise in various treatments.
• Proven track record in client relationship management and sales within the beauty industry.
• Excellent knowledge of skincare products, ingredients, and treatment modalities.
• Proficiency in conducting virtual consultations and using remote communication tools (Zoom, Skype, etc.).
• Strong sales and upselling skills, with the ability to recommend products and services effectively.
• Exceptional interpersonal, communication, and presentation skills.
• Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
• A passion for beauty and wellness, with a genuine desire to help clients achieve their skincare goals.
• Familiarity with digital marketing strategies and social media engagement is a plus.

Job Title:
Relationship Manager

Locations:
Kenya / Egypt / Ethiopia / Uganda / Zimbabwe / Nigeria

About Karpous

Karpous is a Web2 and Web3 financial platform bridging real-world assets (RWA) and blockchain-based yield opportunities. Our staking products allow investors to access predictable, transparent returns backed by on-chain assets. We are expanding across Africa and looking for experienced Relationship Managers to build partnerships and drive adoption of our staking product in each local market.

Role Overview

As a Relationship Manager, you will be responsible for introducing Karpous' staking solutions to high-net-worth individuals, crypto communities, fintech firms, and institutional clients. You will act as the primary bridge between local investors and our platform, ensuring trust, education, and long-term relationship growth.

Key Responsibilities

• Develop and execute local market strategies to promote Karpous staking products.
• Identify, onboard, and manage relationships with key clients, partners, and investors.
• Educate clients on Karpous staking benefits, yield structures, and risk management.
• Organize and attend local crypto, fintech, and investment events to expand visibility.
• Provide regular market feedback and contribute to product localization efforts.
• Collaborate with the marketing and product teams to tailor campaigns to local user needs.
• Maintain accurate sales reports and pipeline tracking through CRM tools.

Requirements

• 3+ years
  of experience in Relationship Management, Business Development, or Institutional Sales.
• Strong network in crypto, fintech, or financial services sector.
• Proven track record of meeting or exceeding sales or partnership targets.
• Excellent communication and presentation skills in English (and local language is a plus).
• Deep understanding of staking, or blockchain investment products is an advantage.
• Self-driven, entrepreneurial, and able to operate with minimal supervision.

Preferred Background

• Previous experience with crypto exchanges, staking platforms, asset managers, or digital banks.
• Existing relationships with crypto communities, family offices, or investment groups.
• Familiarity with compliance, KYC/AML frameworks, and local financial regulations.

Why Join Karpous

• Be part of a global Web3 platform expanding across frontier markets.
• Attractive performance-based commission and token incentives.
• Remote-friendly culture with regional flexibility.
• Opportunity to build the foundation of Karpous' growth in your country.

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company's marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company's strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

About the Company
- The LARUS Foundation is looking for a motivated Junior Relationship Manager to join our team. The Junior Relationship Manager is responsible for the creation and management of a well-coordinated, strategic development plan to cultivate and solicit support for the LARUS Foundation.

About the Role
- 3-5 years in an IT-related sales role with an extensive network in the industry. Junior/middle-level candidates are welcome. Good relationship with tech companies. Fluent in English.

Responsibilities

• Identify and develop long-term relationships with tech companies (This is not a sales role)
• Maintain good and long-term relationships with them
• Manage new and existing members' inquiries with excellent services
• Preparation and presentation of project proposals & follow-ups
• Participate in major tech conferences

Qualifications

• Degree in IT or equivalent
• 3-5 years + in network engineering, candidates with less experience will also be considered
• 2 years in Account or Relationship Management
• Understanding of Internet Resource Policy is a plus
• Fluent in Native English. An additional language is a plus
• Excellent interpersonal, relationship management, and communication skills