337 Tech Support Expert jobs in Kenya

• Respond to customer inquiries and technical issues via remote channels promptly and professionally.
• Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
• Escalate complex issues to senior support teams or relevant departments when necessary.
• Document all customer interactions and resolutions in the CRM system accurately.
• Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
• Provide feedback to product development teams on recurring issues and potential improvements.
• Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
• Stay updated on product features, updates, and industry best practices.
• Identify opportunities to upsell or cross-sell services based on customer needs and interactions.

• Proven experience in a customer service or technical support role.
• Strong understanding of common software and hardware troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency with CRM software and remote support tools.
• Ability to multitask and manage time effectively in a fast-paced remote environment.
• A patient and customer-centric attitude.
• Experience in the (specific industry relevant to the fictional client) sector is a plus.
• High school diploma or equivalent; technical certifications are advantageous.

• Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
• Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
• Develop clear, step-by-step repair and maintenance procedures for field technicians.
• Guide and mentor field service technicians remotely, enhancing their technical capabilities.
• Analyze recurring technical issues and propose preventative maintenance strategies.
• Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
• Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
• Manage escalations and resolve complex technical problems efficiently.
• Ensure adherence to safety protocols and best practices during all service interventions.
• Track service requests, resolutions, and customer feedback using the CRM system.
• Develop training materials and deliver remote training sessions to field staff and clients.
• Maintain a high level of technical expertise on the company's product line.
• Contribute to the development of remote support strategies and tools.
• Communicate effectively with internal departments and external clients regarding technical matters.
• Oversee the quality of remote technical assistance provided by the team.

• Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
• In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
• Proven ability to troubleshoot and diagnose complex technical issues remotely.
• Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
• Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a demanding remote environment.
• Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
• Experience in leading or mentoring technical teams is essential.
• Familiarity with project management principles.
• Adaptability and a strong desire to learn new technologies.
• Previous experience in a remote technical support role is highly desirable.

The Senior Technical Office Architect
will oversee all architectural coordination and documentation within the project's Technical Office at Tatu City. This office-based leadership role ensures that architectural design integrity, quality, and technical precision are maintained throughout the review, coordination, and construction phases.

The position requires a technically astute architect with exceptional attention to detail, deep knowledge of construction systems and materials, and a proven ability to manage complex architectural packages for high-quality, large-scale developments.

Key Responsibilities
Shop Drawing & Submittal Management

• Lead the detailed review of all architectural shop drawings submitted by the contractor, including complex systems such as façades, curtain walls, waterproofing, roofing, and high-end interior fit-out and joinery packages.
• Validate that shop drawings fully align with the approved design intent, specifications, performance criteria, and material standards.
• Oversee the review and approval of all architectural material submittals, samples, and mock-ups prior to procurement and installation.
• Coordinate architectural shop drawings with structural and MEP submissions to identify and resolve clashes in openings, ceiling voids, service routes, and structural interfaces.

Technical Coordination & Design Integrity

• Manage the Request for Information (RFI) process for all architectural matters, ensuring clear and timely coordination between contractors and consultants.
• Act as the primary technical liaison between the lead architect and contractor's technical teams to resolve design and constructability issues.
• Review contractor-proposed Method Statements and Inspection and Test Plans (ITPs) for architectural works, ensuring compliance with project standards.
• Serve as the custodian of the project's architectural design integrity, safeguarding aesthetics and technical quality throughout pre-construction and construction stages.

Documentation & Reporting

• Maintain a comprehensive and up-to-date register of all architectural drawings, submittals, RFIs, and specifications.
• Ensure the site supervision team has access to the latest approved and fully coordinated "Issued for Construction" drawings.
• Support the preparation of accurate and complete as-built drawings and documentation at project completion

Requirements
Hard Skills & Experience

• Bachelor's or Master's degree in Architecture from a recognized university.
• 10-15 years of post-qualification experience, with a strong focus on technical delivery, detailing, and documentation for large-scale projects.
• Professional registration as an Architect (e.g., RIBA, AIA, or equivalent) is highly advantageous.
• Significant experience with international contractors, façade specialists, or major architectural/engineering consultancies.
• Proven experience in managing technical coordination for high-rise, mixed-use, or complex building projects.
• Expert knowledge of building envelope systems, waterproofing, façade engineering, and high-quality interior finishes.
• Advanced proficiency in Revit and AutoCAD for model interrogation and drawing review.
• Strong familiarity with international building codes and standards related to performance, fire safety, and accessibility.

Soft Skills

• Attention to Detail: Exceptional precision in technical review, with the ability to identify even minor discrepancies or potential coordination issues.
• Problem-Solving: Skilled in developing practical and buildable solutions while maintaining design intent.
• Communication: Strong written and visual communication skills for clear and concise technical commentary.
• Organization: Excellent document management and time-management abilities to handle large volumes of complex documentation.
• Integrity: Committed to maintaining design quality and technical standards under schedule and commercial pressures.
• Leadership: Capable of guiding junior staff, leading technical review meetings, and coordinating effectively with consultants and contractors.

Overview

Influx is a growing and profitable startup that delivers on-demand, 24/7 customer support to high-performing tech companies and global brands. Headquartered in Australia and powered by a team of 1000+ professionals worldwide, we pride ourselves on delivering fast, flexible, and scalable support that meets our clients' exacting standards - every day of the year.

We are currently seeking a highly motivated Support Agent to join our team for a new client project in the e-commerce sector. This is an exciting opportunity to work with a dynamic and innovative brand, providing technical assistance and ensuring a seamless customer experience.

About the role

As a Technical Support Agent, you will be the first point of contact for customers, troubleshooting a wide range of complex issues that arise in online commerce. You'll be working on a unique blend of customer service and light technical tasks to ensure smooth operations for our clients.

In this role, you will:

• Respond to customer inquiries via email, chat, and other communication channels.
• Troubleshoot and resolve a wide range of issues which on the "hard" end of the spectrum involve debugging APIs and web platforms ("stripe", "shopify" and so on)
• Log and manage support tickets with a high degree of conscientiousness and attention to detail.
• Maintain a clear understanding of the client's business and operating model (e.g., e-commerce, shipping systems) to effectively address issues.
• Collaborate with internal teams to escalate complex issues as needed.

What You'll Need

Technical Competencies:

• Proven experience understanding and troubleshooting complex problems and systems
• Familiarity with using
  Postman for API troubleshooting
  is a plus.
• Ability to
  read log files
  and
  basic scripting knowledge
  is an advantage.
• Basic
  SQL skills
  are also a nice-to-have.

Soft Skills:

• Excellent English communication (spoken and written)
• Ability to simplify technical explanations
• Patience, empathy, and active listening
• Problem-solving
• Leadership capabilities are a plus.
• We're looking for bright, quick learners with a strong working memory

Work Environment and Setup:

• Reliable and fast internet connection (30 Mbps minimum).
• A quiet and distraction-free workspace.
• Desktop/laptop with 8GB RAM minimum.

What we offer

• Work from home (WFH) arrangement.
• A supportive, collaborative, and high-performance environment at work that supports a life outside work.
• A set of international clients with high standards of excellence.
• An international team.
• Comprehensive training to equip you with the knowledge and skills necessary to excel in the role.
• Plenty of opportunities to learn from, and work with, high-performing colleagues in a fast-paced environment.

Employment type:
Full-time only, 44 hours per week.

How We Operate / Our Values:

• Treat others as you would like to be treated
• Do what you say you're going to do. Show, don't tell
• Prioritize the listener
• Truth seeking

If this sounds interesting to you, join us by clicking on Apply

IMPORTANT NOTES:

• Influx never asks candidates to make any payment throughout the entire recruitment process.
• Successful candidates will be contacted only through email ending with @
  

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
Hybrid role that requires working 3 days a week in the office, situated at Newton Aycliffe, UK. The site has parking and is easily accessible from public transport.
As a Technical Support Analyst at Worldline Rail Operations, you will play a critical role in supporting multiple customers in the rail industry using our range of cutting-edge products. Our technology is specifically designed to address the persistent challenges faced in the day-to-day running of railways, enabling smooth and efficient train services throughout the UK.

As an organized, innovative, and process-driven colleague, you will work alongside your peers to provide top-notch technical support to our customers. If you're looking for an exciting opportunity to apply your technical expertise in a dynamic and challenging environment, then Worldline Rail Operations is the perfect fit for you.

Day-to-Day Responsibilities

• Providing 3rd Line Technical support and assistance to customers.
• Working on the ticketing system Service Now
• Supporting customers remotely, providing functional advice and helping to diagnose system faults.
• Preparing release notes for system releases

• Responding to customer incidents including:

• Investigating and reproducing reported problems

• Updating tickets with progress
• Directly liaising with customers to gain a clearer understanding of problems

• Liaising with colleagues in other teams where necessary

• Provide functional and technical support to external and internal customers within Rail Operations.

• Conducting ad-hoc site visits to customers when required.
• Produce accurate functional specifications for use by Technical Support team and offshore colleagues.
• Ad hoc training to customers' staff on products.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• You are confident when speaking with customers.
• Able to establish a good rapport with a range of business and technical colleagues.
• Able to work independently or as part of a team, depending on the nature of the task in hand.
• Demonstrate a commitment to continuous improvement and self-development.
• Demonstrate a commitment to supporting the principles of Great Place to Work – promoting Trust (in management), Pride (in work) & Respect (for colleagues)
• You are fully computer literate with MS Suite and have a basic understanding of development skills.
• Good problem solving/investigative skills
• Good customer-facing skills, including verbal & written communication skills.
• You are fully computer literate with MS Suite and have a basic understanding of development skills.
• Able to create and run SQL
• Demonstrate adherence to following processes/plans.
• Creation, review & update of documentation .
• Able to create accurate & complete functional specifications from problem records and discussions with customers.

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Have 25 days holiday + bank holidays
• Have employee private medical cover, access to a virtual GP service
• Access to discounts and cash backs on shopping
• Purchase a range of flexible benefits through salary sacrifice
• Have an Income protection @ 67% of base salary for 5 years, subject to Ts & Cs
• Have a Life assurance – 1 x salary if not in a pension scheme, 4 x salary if joins the pension scheme
• Have Pension – the company will match contributions up to 10%

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Hiring for a remote position in the United Kingdom or United States Eastern Timezone
Our Mission
At Neat, we bring people together with beautifully simple and versatile video devices. We're a team of ambitious, creative, and collaborative "Neaters" on a mission to make virtual collaboration so seamless that terms like "in-office" and "remote" become obsolete. We partner with Microsoft, Zoom, Google, and a host of other business apps to create experiences that are intuitive, elegant, and simply work. Based in Oslo, Norway, our global team is growing, and we're looking for passionate people to join us.

The Opportunity
This isn't just about managing a support team; it's about building the entire post-sale technical experience for a rapidly growing global hardware company. You will be the ultimate advocate for our customers, ensuring their voice directly influences our product and service priorities.

You will have the autonomy to design a support model that is as elegant and reliable as our products. This is a high-impact, high-visibility role where you will build the teams, processes, and strategies that will define Neat's reputation for world-class customer experience.

What You'll Achieve
…

• Lead & Mentor: Cultivate an industry leading, global team of support engineers. You won't just manage - you will coach, develop and empower your team to solve complex technical challenges and become trusted experts.
• Architect the Strategy: Design and scale the systems, processes, and knowledge that define Neat's support experience. You will own the KPIs, but more importantly, you will drive the strategy behind them.
• Champion Seamless Partnerships: Interface directly with peers at Microsoft, Zoom, Google, and other Neat partners. You'll go beyond simple ticket handoffs to present a unified and effortless support journey for our joint customers.
• Be the Voice of the Customer: Act as a critical feedback loop to our Product and Engineering teams. You'll use data and customer stories to provide actionable insights that directly shape the supportability and quality of our future hardware and software.
• Build for the Future: As Neat's product portfolio expands, you will be the chief architect of our support services. From designing premium support offerings to preparing the team for new product introductions, you will ensure our support organization is always one step ahead.

Who We Are Looking For…

• You are a "player-coach" leader who inspires excellence, fosters a culture of continuous learning, and isn't afraid to roll up your sleeves to solve a tough problem.
• You see support not as a cost center, but as a key product and critical driver of customer loyalty, retention, and brand reputation.
• You thrive on building systems and processes from the ground up in a dynamic, fast-growing environment.
• You are a great communicator and relationship-builder, capable of earning trust with everyone from a frontline engineer to an executive at a key customer.

Qualifications

• Proven experience leading and scaling global technical support teams, preferably within a videoconferencing, AV, or unified communications company.
• Deep technical fluency in videoconferencing, enterprise networking, telephony, and AV technologies.
• Demonstrable success in creating and implementing support strategies, policies, and workflows that balance customer satisfaction with business needs.
• Experience partnering closely with Product Management and Engineering teams to improve product quality and supportability.
• Exceptional presentation skills - comfortable leading customer meetings, partner training sessions, and internal strategy reviews.
• Hands-on experience with modern support and CRM platforms (e.g., Zendesk, Netsuite, Salesforce, Jira).

Founded in 2019, Neat was created to make the meeting space the best it can be. We understand the meeting space better than anyone else and we pour all our energy into every last detail of what we do.

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

* Provide prompt and effective technical support to customers via phone, email, or chat.

* Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

* Investigate and analyze technical problems, identifying root causes and implementing solutions.

* Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

* Create and maintain detailed documentation, including troubleshooting steps and solutions.

* Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

* Communicate technical information in a clear and understandable manner to both technical and non-technical users.

* Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

* Stay updated on product features, enhancements, and updates.

* Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

* Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

* Monitor and maintain server and systems uptime to ensure optimal performance.

* Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

* Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

* Stay current with industry trends, technologies, and best practices in technical support.

* Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

*
Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

*
Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES