3 jobs in Neat

Location: Hiring remotely in Eastern Region US
Neat brings people together with intelligent, simple video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.

We are seeking a creative, competent 360 Marketing Manager to join our small but mighty team of AMER marketers. This role will primarily focus on developing and implementing strategies to strengthen Neat's brand presence and drive demand within the US region.

The ideal candidate will be an experienced professional with a passion for growth – both personal and for the company. They will be a marketing strategist who is willing to take on a variety of projects simultaneously. We are seeking someone who can inspire creativity and enthusiasm in others.

Responsibilities Include

• Act as a trusted colleague within our team and to our cross-functional stakeholders, providing guidance, ideas, and executing commitments
• Support our channel partners with the creation and execution of marketing programs, including budget management and ROI assessments
• Manage end-to-end in-person event experiences, including venue selection, vendor management, onsite coordination, and cross-functional communication
• Manage regional tradeshows, including contract review, booth selection, booth configuration, attire, staffing, onsite meeting schedule, lead handling process, and cross-functional communication
• Work closely with marketing ops to ensure lead uploads, routing, follow-up, and tracking
• Work closely with the BDR team to ensure our post-event communications are hitting the mark, evaluate metrics, and make recommendations for optimization
• Craft emails for pre- and post-show event communications to be sent by marketing, business development, and sales
• Locate, evaluate, and make recommendations of regional events that Neat should be participating in
• Monitor and report on the marketing effectiveness of regional marketing initiatives

You Are

• Energized in fast-paced environments
• Have incredible attention to detail and are able to balance managing multiple projects at a time
• Can prioritize your own projects, keep things on schedule, and communicate clearly
• Interested in operating in an honest and feedback-driven culture
• Humble and ready to fail forward, learn together, and grow as a team
• Hungry to win, while remaining conscious of doing right by customers and colleagues

Your Experience

• Proven Marketing Manager with a minimum of 8 years' experience
• Comfortable with Salesforce and tracking campaign metrics
• Event management and tradeshow experience
• You are familiar with and have worked in a two-tier distribution model
• Familiarity with email marketing and comfortable writing email content
• Analytical and creative thinking
• Great communication and interpersonal skills
• BS/BA in business administration (optional), marketing, communications or relevant field experience
• Experience or passion to work in a scale-up organization
• Ability to travel anywhere in the US between 1 – 2 times a month

Founded in 2019, Neat was created to make the meeting space the best it can be. We understand the meeting space better than anyone else and we pour all our energy into every last detail of what we do.

Hiring for a remote position in the United Kingdom or United States Eastern Timezone
Our Mission
At Neat, we bring people together with beautifully simple and versatile video devices. We're a team of ambitious, creative, and collaborative "Neaters" on a mission to make virtual collaboration so seamless that terms like "in-office" and "remote" become obsolete. We partner with Microsoft, Zoom, Google, and a host of other business apps to create experiences that are intuitive, elegant, and simply work. Based in Oslo, Norway, our global team is growing, and we're looking for passionate people to join us.

The Opportunity
This isn't just about managing a support team; it's about building the entire post-sale technical experience for a rapidly growing global hardware company. You will be the ultimate advocate for our customers, ensuring their voice directly influences our product and service priorities.

You will have the autonomy to design a support model that is as elegant and reliable as our products. This is a high-impact, high-visibility role where you will build the teams, processes, and strategies that will define Neat's reputation for world-class customer experience.

What You'll Achieve
…

• Lead & Mentor: Cultivate an industry leading, global team of support engineers. You won't just manage - you will coach, develop and empower your team to solve complex technical challenges and become trusted experts.
• Architect the Strategy: Design and scale the systems, processes, and knowledge that define Neat's support experience. You will own the KPIs, but more importantly, you will drive the strategy behind them.
• Champion Seamless Partnerships: Interface directly with peers at Microsoft, Zoom, Google, and other Neat partners. You'll go beyond simple ticket handoffs to present a unified and effortless support journey for our joint customers.
• Be the Voice of the Customer: Act as a critical feedback loop to our Product and Engineering teams. You'll use data and customer stories to provide actionable insights that directly shape the supportability and quality of our future hardware and software.
• Build for the Future: As Neat's product portfolio expands, you will be the chief architect of our support services. From designing premium support offerings to preparing the team for new product introductions, you will ensure our support organization is always one step ahead.

Who We Are Looking For…

• You are a "player-coach" leader who inspires excellence, fosters a culture of continuous learning, and isn't afraid to roll up your sleeves to solve a tough problem.
• You see support not as a cost center, but as a key product and critical driver of customer loyalty, retention, and brand reputation.
• You thrive on building systems and processes from the ground up in a dynamic, fast-growing environment.
• You are a great communicator and relationship-builder, capable of earning trust with everyone from a frontline engineer to an executive at a key customer.

Qualifications

• Proven experience leading and scaling global technical support teams, preferably within a videoconferencing, AV, or unified communications company.
• Deep technical fluency in videoconferencing, enterprise networking, telephony, and AV technologies.
• Demonstrable success in creating and implementing support strategies, policies, and workflows that balance customer satisfaction with business needs.
• Experience partnering closely with Product Management and Engineering teams to improve product quality and supportability.
• Exceptional presentation skills - comfortable leading customer meetings, partner training sessions, and internal strategy reviews.
• Hands-on experience with modern support and CRM platforms (e.g., Zendesk, Netsuite, Salesforce, Jira).

Founded in 2019, Neat was created to make the meeting space the best it can be. We understand the meeting space better than anyone else and we pour all our energy into every last detail of what we do.