294 Senior Sales Operations Manager jobs in Nairobi

• Manage day-to-day operations of the e-commerce website, including product listings, inventory management, and order fulfillment.
• Develop and implement strategies to improve website user experience, conversion rates, and average order value.
• Oversee inventory levels, stock replenishment, and work closely with logistics partners to ensure efficient order processing and timely delivery.
• Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
• Analyze sales data, customer behavior, and market trends to identify opportunities for growth and optimization.
• Collaborate with marketing teams to align promotional campaigns, content strategy, and SEO efforts with operational capabilities.
• Manage customer service inquiries related to orders, shipping, and returns, ensuring high levels of customer satisfaction.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay current with e-commerce trends, technologies, and competitor strategies.
• Ensure compliance with all relevant regulations and policies.

• Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
• Minimum of 4-6 years of experience in e-commerce operations management.
• Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
• Strong understanding of inventory management systems, order fulfillment processes, and logistics.
• Proficiency in analyzing e-commerce data and using insights to drive business decisions.
• Excellent project management and organizational skills.
• Strong communication and interpersonal abilities, with the capacity to collaborate effectively in a remote setting.
• Experience with digital marketing concepts such as SEO, SEM, and email marketing is a plus.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to operational challenges.

• Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
• Develop and implement strategies to optimize website user experience and conversion rates.
• Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
• Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
• Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
• Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
• Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
• Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
• Manage the returns and exchange process to minimize losses and enhance customer loyalty.
• Implement and maintain fraud prevention measures for online transactions.
• Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
• Minimum of 6 years of progressive experience in e-commerce operations management.
• Demonstrated success in optimizing online sales funnels and improving customer experience.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
• Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
• Proven ability to manage budgets, control costs, and negotiate contracts.
• Exceptional leadership, communication, and interpersonal skills.
• Experience managing remote teams is highly preferred.
• Strong problem-solving abilities and a results-oriented approach.
• Knowledge of international shipping regulations and customs procedures is an advantage.

• Manage day-to-day operations of the e-commerce platform.
• Process customer orders accurately and efficiently, ensuring timely fulfillment.
• Monitor and manage inventory levels across all sales channels.
• Coordinate with shipping carriers and logistics partners to ensure on-time deliveries.
• Optimize product listings with accurate descriptions, pricing, and high-quality images.
• Handle customer inquiries related to orders, shipping, and returns.
• Manage the returns and exchange process, ensuring customer satisfaction.
• Analyze sales data and operational metrics to identify trends and areas for improvement.
• Troubleshoot and resolve issues related to the e-commerce website and backend systems.
• Collaborate with marketing and customer service teams to support sales initiatives.
• Stay up-to-date with e-commerce best practices and emerging technologies.

• Proven experience in e-commerce operations, retail, or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of inventory management and order fulfillment processes.
• Excellent organizational and time management skills.
• Proficiency in data analysis and reporting tools.
• Strong communication and interpersonal skills for effective remote collaboration.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and proactively in a remote setting.
• Experience with customer relationship management (CRM) systems is a plus.

• Develop and execute data-driven digital marketing strategies across multiple channels to meet business objectives.
• Manage and optimize Search Engine Optimization (SEO) and Search Engine Marketing (SEM) campaigns to improve organic and paid search visibility.
• Develop and implement engaging social media strategies to build brand presence and drive audience interaction.
• Plan and execute email marketing campaigns, including segmentation, automation, and performance analysis.
• Create and manage content marketing initiatives, ensuring alignment with SEO best practices and target audience needs.
• Analyze campaign performance using web analytics tools (e.g., Google Analytics) and provide actionable insights and reports.
• Continuously monitor and evaluate digital marketing trends, emerging technologies, and competitor activities.
• Collaborate with the creative team to develop compelling ad copy, landing pages, and other marketing assets.
• Manage digital advertising budgets and optimize spend for maximum ROI.
• Identify new opportunities for digital marketing growth and innovation.
• Work closely with the sales and product teams to ensure marketing efforts support overall business goals.
• Conduct A/B testing on various campaign elements to improve performance.
• Mentor junior marketing team members and contribute to a culture of continuous learning.

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• Minimum of 6 years of experience in digital marketing, with a strong focus on strategy development and campaign management.
• Proven expertise in SEO, SEM, social media marketing, email marketing, and content strategy.
• Proficiency with digital marketing platforms (e.g., Google Ads, Facebook Ads Manager, Mailchimp) and analytics tools (e.g., Google Analytics).
• Strong analytical and quantitative skills, with the ability to translate data into actionable insights.
• Excellent written and verbal communication skills, with strong copywriting and editing abilities.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Experience with marketing automation tools and CRM systems is a plus.
• Creative thinking and problem-solving skills.
• Ability to work independently and collaboratively in a fully remote team environment.
• Certifications in Google Ads, Google Analytics, or other relevant digital marketing areas are highly desirable.

• Proven experience as an E-commerce Manager or in a similar online retail operations role.
• Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
• Demonstrable experience in optimizing website performance, conversion rates, and customer experience.
• Excellent analytical and problem-solving skills, with proficiency in e-commerce analytics tools.
• Strong leadership and team management abilities, particularly in a remote setting.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Develop and execute strategies to optimize the entire e-commerce order lifecycle, from order placement to final delivery.
• Manage and oversee inventory levels across multiple channels, implementing robust forecasting and replenishment strategies.
• Collaborate with third-party logistics (3PL) providers to ensure efficient warehousing, fulfillment, and shipping processes.
• Implement and manage customer service protocols to ensure high levels of customer satisfaction, handling escalations and complex issues.
• Analyze key performance indicators (KPIs) such as order accuracy, on-time delivery, return rates, and customer acquisition cost, identifying trends and opportunities for improvement.
• Lead the selection and integration of e-commerce platforms, order management systems (OMS), and other relevant technologies.
• Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
• Establish and maintain strong relationships with suppliers, vendors, and service providers.
• Ensure compliance with all relevant regulations, including data privacy and consumer protection laws.
• Drive innovation in e-commerce operations, staying abreast of emerging trends and technologies.
• Train and mentor junior operations staff, fostering a culture of continuous learning and improvement.
• Develop and document standard operating procedures (SOPs) for all key operational functions.

• Extensive experience in e-commerce operations management, with a proven track record of success.
• Proficiency in e-commerce platforms (e.g., Shopify Plus, Magento), OMS, and WMS.
• Strong understanding of supply chain management, inventory control, and logistics.
• Exceptional analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent leadership, communication, and interpersonal skills.
• Experience managing remote teams and cross-functional collaboration.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field, or equivalent experience.
• Familiarity with digital marketing concepts relevant to e-commerce operations.
• Adaptability and ability to thrive in a fast-paced, dynamic environment.

Company Description

Jujaya Media is a dynamic firm specializing in Media, Public Relations, and Communication. We provide innovative solutions that elevate brands by reaching broader audiences and driving increased market share. Our hands-on approach ensures personalized strategies informed by our expertise in people skills, marketing, and exceptional service delivery. With a deep understanding of the diverse African market, we tailor media outreach across multiple platforms to create authentic and impactful campaigns.

Role Description

This is a part-time hybrid role for a Direct Sales Executive located in Nairobi County, Kenya, with some work from home acceptable. The Direct Sales Executive will be responsible for identifying and engaging potential clients, closing sales deals, and maintaining customer relationships. This role involves regular communication with clients, understanding their needs, providing tailored solutions, and achieving sales targets. The executive will also manage customer service inquiries and ensure customer satisfaction.

Qualifications

• Strong Communication and Customer Service skills
• Expertise in Sales and closing deals
• Basic understanding of Finance and Insurance
• Proven ability to work independently and flexibly in a hybrid environment
• Exceptional interpersonal skills and ability to build relationships
• Previous experience in media, public relations, or related fields is a plus
• Bachelor's degree in Business, Marketing, or related field preferred