320 Head Of Sales Operations jobs in Nairobi
Head of Direct Transport Sales
Posted today
Job Viewed
Job Description
We are currently hiring for a Direct Transport leader with a 'digital first' approach to customers mainly servicing our freight forwarder, traders and SME BCO customer base that prefer to engage with Maersk digitally mainly on Transported by Maersk products. This function will focus on significantly improving our asset utilization approach (whether in Ocean, Less Container Load (LCL), Air, Rail, or other assets), through both digital self-service and direct engagements with a highly competent sales organization. The Direct Transport Sales Manager will be reporting to the Area Sales Director Volume Conversion (Ocean and Logistics & Services):
Role and Responsibilities:
- Oversee ocean volume conversion and sales for the Freight forwarder, traders as well as SME BCO segments. Close collaboration with the Ocean Market team and Product teams to drive the focus on Ocean and Logistics and Services products in line with the company strategy.
- Lead and set direction for the sales team according to budget – both on delivering ocean & logistics and services products, growing revenue, and optimizing profits.
- Collaboration between the Area Logistics & Services Product, Ocean, and Marketing teams in ensuring the direction setting is translated into a game plan but also advanced to a logical conclusion backed by data. Product Development and Digital Activation
- Key contributors to further develop the Spot business and SME BCO products by taking part in global/regional experiments.
- Lead Spot Programmatic campaigns to raise awareness and drive Spot business as a priority campaign drive Spot adoption and client retention.
- Closely work with Logistics & Services Product teams to explore how we can offer Short Cycle Products under scope as a bundled offer to customers.
- Contribute to Transported by Maersk (TbM) product development tests and experiments regionally and globally working with the Logistics & Services (L&S) product teams.
Team Development, Standardization, and Pipeline Management:
- Responsible for expanding the Direct Transport Sales footprint across the 11 countries in the Eastern Africa Area (Area Resource).
- Document and follow up on game plans in line with the company strategy, translate the business direction into actionable steps for increasing overall supply chain
Share of Wallet and position both Ocean and Logistic & Services products.
- Drive the advancement of new and existing segmented customers leads via the pipeline and measuring the outcomes vs the focus areas/ambitions.
- Ensure that opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer's business model and pain points.
Preferred Skills:
- Experience within the Direct transport sales (Freight forwarder, traders as well as SME BCO segments) and cross-product selling (Ocean, Air, Inland) is an added advantage.
- Proven experience in a commercial role within the logistics industry with role in developing solutions, Design value propositions which address the pain points across the entire supply chain.
- Digital savviness and experimentation working with and developing online solutions.
- Build and foster strong, long-lasting relationships with key stakeholders within the customer's organization.
Technical and Personal Skills:
- Ability to engage in consultative selling with customers
- Ability to articulate value creation by providing integrated solutions combining the Maersk products and services.
- A strong continuous improvement mindset.
- Excellent communication and problem-solving skills.
- Self-motivated, independent starter who is also a good team player.
- Coach direct reports for success and development.
- Strong analytical skills
Working at Maersk:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in Logistics and Services, the
company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a
superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information:
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
This advertiser has chosen not to accept applicants from your region.
0
Resident Structural Engineer
Posted today
Job Viewed
Job Description
Company Description
MultiScope Consulting Engineers is a Kenyan firm established in April 2001 and later registered as a limited company in April 2007. Specializing in civil engineering and related development projects, MultiScope adopts a multi-disciplinary teamwork approach for various engineering problems. The firm handles jobs with its core staff as team leaders and brings in expert consultants when necessary. The directors oversee the progress of various teams to ensure quality consultancy services in fields such as Structural Engineering, Transportation Engineering, Water Supply and Sanitation Engineering, Geotechnical Engineering, Structural Audit and Integrity Assessment, and Forensic Engineering.
Role Description
This is a full-time on-site role for a Resident Structural Engineer. The position is located in Nairobi County, Kenya. The Resident Structural Engineer will be responsible for conducting structural analyses, preparing calculations, overseeing structural engineering tasks, and collaborating on civil engineering projects. The role also involves the use of Computer-Aided Design (CAD) software to create accurate design models and drawings according to project requirements and standards.
Qualifications
- Strong skills in Structural Engineering and Civil Engineering
- Proficiency in conducting Structural Analysis and preparing Calculations
- Experience with Computer-Aided Design (CAD)
- Excellent problem-solving and teamwork abilities
- Bachelor's degree in Civil Engineering or Structural Engineering from a recognized institution
- Professional registration with EBK is mandatory
- Minimum 6 years of experience
- Strong written and verbal communication skills
- Previous experience in consultancy or relevant engineering projects is beneficial
This advertiser has chosen not to accept applicants from your region.
1
Remote Environmental Services Technician
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a diligent and detail-oriented Remote Environmental Services Technician to join their fully remote operations team. This role requires an individual with a strong understanding of sanitation protocols, waste management best practices, and adherence to health and safety standards, all managed and directed remotely. You will be responsible for developing, implementing, and overseeing sanitation procedures, ensuring compliance across facilities, and advising on improvements. The ideal candidate is proactive, possesses excellent organizational skills, and can effectively communicate guidelines and monitor adherence from a distance. This position offers the flexibility of remote work while ensuring the highest standards of cleanliness and environmental hygiene.
Key Responsibilities:
Key Responsibilities:
- Develop and refine detailed sanitation and waste management protocols.
- Provide remote guidance and oversight to on-site teams responsible for cleaning and environmental services.
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Monitor and analyze sanitation performance metrics, identifying areas for improvement.
- Conduct remote audits and assessments of cleaning procedures and standards.
- Recommend and source appropriate cleaning supplies and equipment.
- Develop training materials and conduct virtual training sessions for staff.
- Respond to and manage any environmental health and safety concerns raised.
- Collaborate with facilities management and other departments to ensure a safe and healthy working environment.
- Stay current with industry best practices and advancements in environmental services.
- Diploma or Bachelor's degree in Environmental Health, Public Health, Hospitality Management, or a related field.
- Minimum of 3 years of experience in environmental services, sanitation management, or a related role, with experience in developing and implementing protocols.
- Thorough knowledge of cleaning techniques, disinfection procedures, and waste disposal methods.
- Understanding of health, safety, and environmental regulations.
- Excellent communication, leadership, and organizational skills, especially for remote management.
- Ability to analyze data and provide actionable recommendations.
- Proficiency in using digital tools for communication, project management, and reporting.
- Strong problem-solving abilities and a commitment to maintaining high standards.
- Ability to work independently and manage time effectively in a remote setting.
- Certification in relevant sanitation or safety programs is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
E-commerce Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for an experienced and strategic E-commerce Operations Manager to oversee and optimize their online sales channels. This position is entirely remote, offering the flexibility to manage operations from anywhere. You will be responsible for the end-to-end management of the e-commerce platform, ensuring a seamless customer experience from browsing to delivery. This role requires a deep understanding of e-commerce best practices, supply chain logistics, and digital marketing integration.
Key Responsibilities:
Key Responsibilities:
- Manage day-to-day operations of the e-commerce website, including product listings, inventory management, and order fulfillment.
- Develop and implement strategies to improve website user experience, conversion rates, and average order value.
- Oversee inventory levels, stock replenishment, and work closely with logistics partners to ensure efficient order processing and timely delivery.
- Monitor website performance, identify technical issues, and coordinate with development teams for timely resolution.
- Analyze sales data, customer behavior, and market trends to identify opportunities for growth and optimization.
- Collaborate with marketing teams to align promotional campaigns, content strategy, and SEO efforts with operational capabilities.
- Manage customer service inquiries related to orders, shipping, and returns, ensuring high levels of customer satisfaction.
- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Stay current with e-commerce trends, technologies, and competitor strategies.
- Ensure compliance with all relevant regulations and policies.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 4-6 years of experience in e-commerce operations management.
- Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and related tools.
- Strong understanding of inventory management systems, order fulfillment processes, and logistics.
- Proficiency in analyzing e-commerce data and using insights to drive business decisions.
- Excellent project management and organizational skills.
- Strong communication and interpersonal abilities, with the capacity to collaborate effectively in a remote setting.
- Experience with digital marketing concepts such as SEO, SEM, and email marketing is a plus.
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- Demonstrated problem-solving skills and a proactive approach to operational challenges.
This advertiser has chosen not to accept applicants from your region.
3
Lead E-commerce Operations Manager
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly expanding e-commerce enterprise, is looking for an experienced and strategic Lead E-commerce Operations Manager to drive operational excellence across their online platforms. This is a fully remote position, enabling you to shape the future of online retail from the comfort of your home office. You will be instrumental in optimizing the entire e-commerce customer journey, from website performance and order fulfillment to customer service and returns management. This role requires a deep understanding of e-commerce best practices, logistics, supply chain management, and digital marketing principles. You will lead a remote team of operations specialists, fostering a culture of efficiency, customer satisfaction, and continuous improvement. Key responsibilities include managing inventory levels, overseeing shipping and logistics partners, analyzing sales data, and implementing strategies to reduce operational costs while enhancing customer experience. We seek a proactive individual with exceptional analytical and problem-solving skills, capable of identifying bottlenecks and implementing scalable solutions.
Key Responsibilities:
Qualifications:
This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
Key Responsibilities:
- Oversee day-to-day e-commerce operations, ensuring seamless order processing and fulfillment.
- Develop and implement strategies to optimize website user experience and conversion rates.
- Manage inventory levels across multiple warehouses and sales channels to prevent stockouts and overstocking.
- Negotiate and manage relationships with third-party logistics (3PL) providers, shipping carriers, and other vendors.
- Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Develop and implement key performance indicators (KPIs) to measure operational efficiency and customer satisfaction.
- Lead and mentor a remote team of e-commerce operations specialists, providing training and support.
- Oversee the customer service function, ensuring timely and effective resolution of customer inquiries and issues.
- Manage the returns and exchange process to minimize losses and enhance customer loyalty.
- Implement and maintain fraud prevention measures for online transactions.
- Collaborate with marketing and IT teams to ensure alignment on promotional campaigns and website enhancements.
Qualifications:
- Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
- Minimum of 6 years of progressive experience in e-commerce operations management.
- Demonstrated success in optimizing online sales funnels and improving customer experience.
- Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), CRM systems, and ERP systems.
- Excellent analytical skills with proficiency in data analysis tools (e.g., Google Analytics, Excel).
- Proven ability to manage budgets, control costs, and negotiate contracts.
- Exceptional leadership, communication, and interpersonal skills.
- Experience managing remote teams is highly preferred.
- Strong problem-solving abilities and a results-oriented approach.
- Knowledge of international shipping regulations and customs procedures is an advantage.
This exciting remote role based in **Mombasa, Mombasa, KE** offers a unique opportunity to lead operations for a forward-thinking online retailer.
This advertiser has chosen not to accept applicants from your region.
4
E-commerce Operations Specialist
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a motivated and detail-oriented E-commerce Operations Specialist to join their fully remote team. In this role, you will be instrumental in ensuring the smooth and efficient running of all online sales channels. Your primary focus will be on managing inventory levels, processing orders accurately and promptly, and coordinating with logistics partners to guarantee timely delivery of products to customers. You will be responsible for monitoring website performance, identifying any technical issues, and collaborating with the web development team to resolve them swiftly. A key part of your role will involve optimizing the customer experience by ensuring product listings are accurate, up-to-date, and compelling, including descriptions, images, and pricing. You will also play a crucial role in managing returns and exchanges, ensuring a seamless process for customers. This position requires a proactive approach to problem-solving and a keen eye for detail to maintain high operational standards. You will regularly analyze sales data and operational metrics to identify areas for improvement and efficiency gains. Collaboration with marketing and customer service teams is essential to align operations with business objectives and customer needs. The ideal candidate will be comfortable working in a fast-paced, digital environment, possess excellent organizational skills, and be adept at using e-commerce platforms and tools. This is an exciting opportunity to contribute to the growth of an online retail business from the ground up, all within a flexible, remote work structure. We value initiative, efficiency, and a commitment to delivering exceptional customer satisfaction. The role demands strong communication skills to effectively liaise with internal teams and external vendors. Your ability to adapt to new technologies and processes will be key to your success.
Responsibilities:
Responsibilities:
- Manage day-to-day operations of the e-commerce platform.
- Process customer orders accurately and efficiently, ensuring timely fulfillment.
- Monitor and manage inventory levels across all sales channels.
- Coordinate with shipping carriers and logistics partners to ensure on-time deliveries.
- Optimize product listings with accurate descriptions, pricing, and high-quality images.
- Handle customer inquiries related to orders, shipping, and returns.
- Manage the returns and exchange process, ensuring customer satisfaction.
- Analyze sales data and operational metrics to identify trends and areas for improvement.
- Troubleshoot and resolve issues related to the e-commerce website and backend systems.
- Collaborate with marketing and customer service teams to support sales initiatives.
- Stay up-to-date with e-commerce best practices and emerging technologies.
- Proven experience in e-commerce operations, retail, or a related field.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
- Strong understanding of inventory management and order fulfillment processes.
- Excellent organizational and time management skills.
- Proficiency in data analysis and reporting tools.
- Strong communication and interpersonal skills for effective remote collaboration.
- Detail-oriented with a commitment to accuracy.
- Ability to work independently and proactively in a remote setting.
- Experience with customer relationship management (CRM) systems is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior E-commerce Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client, a prominent player in the retail sector, is actively seeking a seasoned Senior E-commerce Operations Manager to oversee their online retail operations. This is a fully remote opportunity, allowing you to leverage your expertise to enhance our digital sales channels from any location. The Senior E-commerce Operations Manager will be responsible for managing all aspects of the e-commerce platform, including website performance, order fulfillment, inventory management, customer service integration, and the overall online customer experience. You will develop and implement strategies to drive online sales growth, optimize conversion rates, and ensure efficient operational workflows. The ideal candidate will have a strong background in e-commerce management, with proven experience in digital marketing, SEO/SEM, CRM systems, and inventory planning. Proficiency with e-commerce platforms such as Shopify, Magento, or WooCommerce is essential. You should possess exceptional analytical skills to monitor key performance indicators (KPIs), identify trends, and implement data-driven improvements. Strong leadership and project management abilities are required to coordinate with internal teams and external vendors. Excellent communication and interpersonal skills are vital for effective collaboration in a remote setting. This role is critical to supporting our retail presence and driving online engagement for customers throughout **Mombasa, Mombasa, KE**. If you are a results-oriented leader with a passion for e-commerce and a track record of success in online retail operations, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Head of sales operations Jobs in Nairobi !
6
Remote E-commerce Operations Manager
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for an experienced and results-oriented Remote E-commerce Operations Manager to oversee and optimize all aspects of their online sales channels. This is a fully remote position, requiring a strategic mindset and a deep understanding of e-commerce platforms and best practices. You will be responsible for managing the entire online customer journey, from website performance and product listings to order fulfillment and customer service. Developing and implementing strategies to increase conversion rates, average order value, and customer retention will be a primary focus. You will oversee inventory management, ensuring adequate stock levels and minimizing stockouts. Collaborating with marketing teams to align promotional activities with operational capabilities and drive sales will be essential. Analyzing e-commerce data, identifying trends, and generating reports to inform business decisions are key responsibilities. You will also manage relationships with third-party logistics providers and payment gateways, ensuring seamless operations. Identifying opportunities for process improvement and implementing solutions to enhance efficiency and customer satisfaction is highly valued. This role demands a strong understanding of SEO, SEM, and various e-commerce analytics tools. The ability to lead and motivate a remote team, foster a culture of continuous improvement, and drive business growth in a competitive online landscape is crucial.Qualifications:
- Proven experience as an E-commerce Manager or in a similar online retail operations role.
- Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
- Demonstrable experience in optimizing website performance, conversion rates, and customer experience.
- Excellent analytical and problem-solving skills, with proficiency in e-commerce analytics tools.
- Strong leadership and team management abilities, particularly in a remote setting.
- Excellent communication and interpersonal skills.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
7
E-commerce Operations Manager - Remote
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-driven E-commerce Operations Manager to lead their online retail operations in a fully remote capacity. This pivotal role involves overseeing all aspects of the e-commerce supply chain, order fulfillment, customer service, and website performance to ensure a seamless customer experience.
Responsibilities:
Qualifications:
Responsibilities:
- Manage day-to-day e-commerce operations, including order processing, inventory management, and shipping logistics.
- Develop and implement strategies to optimize the online customer journey and increase conversion rates.
- Oversee third-party logistics (3PL) partners to ensure efficient and timely delivery of orders.
- Monitor website performance, troubleshoot issues, and collaborate with technical teams for resolutions.
- Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
- Develop and manage the e-commerce budget, ensuring profitability and cost-effectiveness.
- Implement and refine customer service protocols to enhance customer satisfaction and retention.
- Stay updated on e-commerce best practices, industry trends, and emerging technologies.
- Collaborate with marketing teams to align operational efforts with promotional campaigns.
- Ensure compliance with all relevant e-commerce regulations and policies.
- Manage online product catalog, including content accuracy and merchandising.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in e-commerce operations management or a similar role.
- Proven experience with e-commerce platforms (e.g., Shopify, Magento) and order management systems (OMS).
- Strong understanding of online marketing, SEO, and conversion rate optimization (CRO).
- Excellent analytical skills with the ability to interpret complex data and derive actionable insights.
- Proficiency in inventory management and supply chain logistics.
- Exceptional organizational and problem-solving skills.
- Strong communication and interpersonal skills, with experience managing remote teams and external vendors.
- Ability to work independently and manage multiple priorities in a fast-paced, remote environment.
- Detail-oriented with a commitment to operational excellence.
This advertiser has chosen not to accept applicants from your region.
8
Senior E-commerce Operations Lead
Posted 16 days ago
Job Viewed
Job Description
Our client is looking for a seasoned Senior E-commerce Operations Lead to spearhead the efficiency and effectiveness of their online retail operations. This is a critical, fully remote position responsible for overseeing all day-to-day e-commerce activities, ensuring a seamless customer experience from browsing to delivery. The ideal candidate will possess a deep understanding of e-commerce platforms, logistics, inventory management, and customer service best practices. You will be instrumental in optimizing workflows, implementing new technologies, and driving continuous improvement across all operational facets. This role demands a strategic thinker with a hands-on approach, capable of analyzing complex data, identifying bottlenecks, and implementing scalable solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and execute strategies to optimize the entire e-commerce order lifecycle, from order placement to final delivery.
- Manage and oversee inventory levels across multiple channels, implementing robust forecasting and replenishment strategies.
- Collaborate with third-party logistics (3PL) providers to ensure efficient warehousing, fulfillment, and shipping processes.
- Implement and manage customer service protocols to ensure high levels of customer satisfaction, handling escalations and complex issues.
- Analyze key performance indicators (KPIs) such as order accuracy, on-time delivery, return rates, and customer acquisition cost, identifying trends and opportunities for improvement.
- Lead the selection and integration of e-commerce platforms, order management systems (OMS), and other relevant technologies.
- Develop and manage operational budgets, ensuring cost-effectiveness and resource optimization.
- Establish and maintain strong relationships with suppliers, vendors, and service providers.
- Ensure compliance with all relevant regulations, including data privacy and consumer protection laws.
- Drive innovation in e-commerce operations, staying abreast of emerging trends and technologies.
- Train and mentor junior operations staff, fostering a culture of continuous learning and improvement.
- Develop and document standard operating procedures (SOPs) for all key operational functions.
Qualifications:
- Extensive experience in e-commerce operations management, with a proven track record of success.
- Proficiency in e-commerce platforms (e.g., Shopify Plus, Magento), OMS, and WMS.
- Strong understanding of supply chain management, inventory control, and logistics.
- Exceptional analytical and problem-solving skills, with the ability to interpret complex data.
- Excellent leadership, communication, and interpersonal skills.
- Experience managing remote teams and cross-functional collaboration.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field, or equivalent experience.
- Familiarity with digital marketing concepts relevant to e-commerce operations.
- Adaptability and ability to thrive in a fast-paced, dynamic environment.
This advertiser has chosen not to accept applicants from your region.
9