0 Business Operations jobs in Kenya

Company Description

Robusst is a next-generation technology services company specializing in premium AI software solutions tailored for the Telecom and Banking industries. We combine cutting-edge technology with a customer-centric approach to deliver customized solutions that empower businesses to innovate, optimize operations, and accelerate digital transformation. Our expertise spans across multiple domains, leveraging cloud capabilities to deliver maximum value and impact for our clients. Our mission is to drive global innovation through AI-driven solutions that reshape the Telecom and Banking sectors.

Role Description

This is a full-time hybrid role for a Business Operations Manager based in Kenya Area, with some work from home flexibility. The Business Operations Manager will oversee daily business operations, develop and implement operational policies and strategies, and manage financial planning and analysis. Responsibilities include program management, analyzing business processes for improvement, and ensuring alignment with company goals. The role requires collaboration with various departments to optimize efficiencies and drive organizational success.

Qualifications

• Strong skills in Business Operations and Operations Management for Telco
• Program Management and Analytical Skills
• Finance acumen and experience with financial planning and analysis
• Excellent organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Understanding of AI technology and its application in Telecom and Banking is a plus
• Bachelor's degree in Business Management, Finance, or related field
• Prior experience in a managerial role is advantageous

• Develop and execute comprehensive operational strategies, defining long-term goals and short-term objectives.
• Oversee all aspects of business operations, including supply chain, logistics, customer support, and internal processes.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and excellence.
• Identify opportunities for operational improvements and implement best practices to enhance efficiency, reduce costs, and improve quality.
• Manage significant operational budgets, ensuring fiscal responsibility and maximizing return on investment.
• Establish and monitor key performance indicators (KPIs) to track progress and drive data-informed decision-making.
• Collaborate with cross-functional leaders to ensure seamless integration of operational initiatives with sales, marketing, and product development.
• Manage strategic partnerships and vendor relationships to ensure optimal performance and cost-effectiveness.
• Drive innovation in operational processes and technologies to maintain a competitive edge.
• Ensure compliance with all legal, regulatory, and industry standards.

• Master's degree in Business Administration (MBA) or a related field.
• 10+ years of progressive experience in operations management, with at least 5 years in a senior leadership capacity.
• Proven track record of successfully managing and scaling complex operations in a growing organization.
• Exceptional strategic thinking and problem-solving abilities.
• Strong financial acumen and experience managing large budgets.
• Outstanding leadership, communication, and interpersonal skills.
• Experience with business process re-engineering and change management.
• Proficiency in leveraging technology and data analytics to drive operational improvements.
• Ability to lead and inspire remote teams effectively.

• Oversee and manage daily business operations, ensuring efficiency and effectiveness.
• Develop and implement operational strategies to support organizational goals and growth.
• Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
• Lead the implementation of process improvements, workflow enhancements, and best practices.
• Manage budgets and financial forecasts for operational departments, controlling costs and maximizing resource utilization.
• Develop and maintain key performance indicators (KPIs) to measure operational success and provide regular reports to senior management.
• Collaborate with cross-functional teams, including sales, marketing, finance, and IT, to ensure seamless operations.
• Oversee the selection, implementation, and management of operational technologies and software solutions.
• Ensure compliance with all relevant industry regulations, legal requirements, and company policies.
• Manage vendor relationships and contracts to ensure optimal service delivery.
• Develop and implement risk management strategies for operational activities.
• Lead, mentor, and develop a team of operations professionals, fostering a high-performance culture in a remote environment.
• Contribute to strategic planning and decision-making processes.
• Drive continuous improvement initiatives across the organization.

• Master's degree in Business Administration (MBA), Operations Management, or a related field.
• Minimum of 7 years of experience in business operations management, with a proven track record of success.
• Strong understanding of business process optimization, project management, and financial management.
• Exceptional analytical, problem-solving, and strategic thinking skills.
• Excellent leadership, team management, and interpersonal skills, especially in leading remote teams.
• Proficiency in using operational management software and data analysis tools.
• Demonstrated ability to manage budgets and control costs effectively.
• Strong communication and presentation skills.
• Experience in diverse business sectors is advantageous.
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

About us

East African Smart Villages and Rural Mobility Limited (EASVRM) is a Kenya-based social enterprise with operations in Kisii, Nyamira, Bomet and Narok Counties. Through its Kisii Smart Community (KSC) initiative and the "Songa" e-mobility platform, EASVRM collaborates with local and international partners to drive sustainable development.

Our work focuses on implementing sustainability solutions, leveraging clean energy technologies, designing innovative digital tools, and applying forward-thinking business models to advance the Sustainable Development Goals (SDGs).

The Role

The Business Development & Operations Manager will lead the rollout, commercialization, and growth of the Kilikawi platform within the Kisii Smart Community. They will drive business partnerships, strengthen last-mile service offerings (e.g. FMCG sales, transport-as-a-service, trading), and oversee effective project implementation with hub managers and technicians. The role requires a mix of business acumen, operational leadership, project management and community engagement to ensure sustainability and scale of Kilikawi as a business model and support diversification into avocado and horticultural trading.

Responsibilities

Business Development & Partnerships

• Identify and secure strategic partners, off-takers, and collaborators to scale Kilikawi and other community services.
• Develop proposals and manage relationships with stakeholders (private sector, NGOs, cooperatives, etc.).
• Position Kilikawi as a replicable business for other platforms and communities.

Operations & Implementation

• Oversee day-to-day implementation of Kilikawi services through our hub managers and technicians.
• Ensure smooth delivery of last-mile services including FMCG distribution, transport solutions, and agri-trading.
• Develop operational plans, budgets, and reporting frameworks.

Sales & Commercialization

• Design and execute sales strategies for farmer uptake of Kilikawi services.
• Monitor revenue performance and adjust models to improve farmer adoption and business viability.

Agribusiness Development

• Support the launch and growth of avocado and horticultural trading within the community.
• Build market linkages and strengthen value chain efficiencies.

Data, Monitoring & Reporting

• Ensure robust data collection and analysis on Kilikawi usage, farmer adoption, and business performance.
• Generate insights to inform scaling and adoption strategies.

Qualifications

• Bachelor's degree in Business, Agribusiness, Development Studies, or related field (Master's an added advantage).
• At least 5 years' experience in business development, operations management, or agribusiness projects.
• Proven track record in building partnerships, sales, and managing field operations.
• Strong project management and financial planning skills.
• Familiarity with rural communities, agriculture, and last-mile distribution models.
• Excellent communication, negotiation, and team leadership abilities.

Technical Skills

• Business development:

market scoping, partnership development, project management, reporting, CRM management, contract management.
- Operations management:

budgeting, work planning, logistics coordination.
- Sales & CRM:

familiarity with CRM methodologies, leveraging email and g-suite.
- Data analytics:

Excel (advanced), Google Sheets,
- Digital literacy:

mobile data collection tools (e.g., Google Forms, ODK)
- Agribusiness knowledge:

value chain analysis, market systems development, agro forestry.
- Financial literacy:

P&L management, cost-benefit analysis, pricing models.

To apply send your applications (Motivation letter and CV) to by 12th September 2025