1,296 Business Operations jobs in Kenya

Company Description

Robusst is a next-generation technology services company specializing in premium AI software solutions tailored for the Telecom and Banking industries. We combine cutting-edge technology with a customer-centric approach to deliver customized solutions that empower businesses to innovate, optimize operations, and accelerate digital transformation. Our expertise spans across multiple domains, leveraging cloud capabilities to deliver maximum value and impact for our clients. Our mission is to drive global innovation through AI-driven solutions that reshape the Telecom and Banking sectors.

Role Description

This is a full-time hybrid role for a Business Operations Manager based in Kenya Area, with some work from home flexibility. The Business Operations Manager will oversee daily business operations, develop and implement operational policies and strategies, and manage financial planning and analysis. Responsibilities include program management, analyzing business processes for improvement, and ensuring alignment with company goals. The role requires collaboration with various departments to optimize efficiencies and drive organizational success.

Qualifications

• Strong skills in Business Operations and Operations Management for Telco
• Program Management and Analytical Skills
• Finance acumen and experience with financial planning and analysis
• Excellent organizational and problem-solving abilities
• Strong communication and interpersonal skills
• Understanding of AI technology and its application in Telecom and Banking is a plus
• Bachelor's degree in Business Management, Finance, or related field
• Prior experience in a managerial role is advantageous

Afrisol Technologies is a premier information technology solutions provider that offers creative and high-quality design and development concepts. Our mission is to empower businesses through transformative technology solutions. We take pride in crafting elegant and useful designs that are unique and tailored to our clients' needs.

We are currently looking for a qualified and experienced person (a resident in Kenya) to fill the position of a Head of Operations. Reporting to the MANAGER and being a member of a Senior Management Team (AFRISOL TECHNOLOGIES), the successful candidate will be responsible for all operations and administrative functions within the organization. The position holder will also be one of the leaders of the operations department. S(he) will provide leadership to a team of professionals and support staff and ensure the highest level of performance.

As the Head of Operations, you will be responsible for leading and directing the operational activities of the organization, including production, logistics, supply chain, quality control, and customer service. Your role involves developing strategies, implementing policies, and optimizing processes to enhance productivity, profitability, and customer satisfaction.

Responsibilities:

• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Provide leadership and direction to departmental managers and supervisors, ensuring alignment with organizational goals and priorities.
• Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.
• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
• Collaborate with sales, marketing, and finance teams to forecast demand, plan production schedules, and manage resources effectively.
• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
• Identify risks, vulnerabilities, and opportunities in operational processes and develop strategies to mitigate risks and capitalize on opportunities.
• Foster a culture of continuous improvement, innovation, and accountability within the operations team, encouraging feedback and collaboration.
• Develop and manage budgets, financial forecasts, and cost-control measures to optimize resource allocation and maximize profitability.
• Build and maintain relationships with suppliers, vendors, and service providers to negotiate contracts, resolve issues, and ensure timely delivery of goods and services.
• Lead change management initiatives and organizational transformation efforts to adapt to evolving market conditions and business needs.
• Provide regular reports, updates, and presentations to senior management and stakeholders on operational performance, initiatives, and achievements.
• Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
• Represent the organization in external forums, industry events, and business partnerships, promoting the company's reputation and interests.
• Main Roles & Responsibilities
• Main lead in the preparation of financial statements, which includes but is not limited to the preparation and timely posting of all financial records into the company ERP system, and to include all the petty cash journals, bank vouchers, general journals, accruals, prepayments and all such necessary in the preparation of up-to-date financial records.
• Generation of daily, weekly, monthly, quarterly, yearly and any other ad hoc financial reports to include income & expenditure reports, balance sheets, ratio analysis, bank reconciliations, cash flow reports, and board reports.
• Document and maintain complete and accurate supporting information for all financial transactions.
• Serve as the custodian of all financial assets, ensuring their safe custody by generating periodic reports for banks, petty cash, fixed assets, and other general assets owned by the company.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations to project future revenues and expenses or to provide advice.
• Develop and implement an up-to-date filing system and record keeping of financial information, e.g., invoices, receipts, check copies, payment vouchers, petty cash requisitions and disbursements, and ensure they are appropriately approved and safely kept as per company policy.
• Provide assistance on company compliance in matters relating to tax and other regulatory requirements by the government and other organizations and government bodies e.g Communications Authority, Kenya Revenue Authority, and Central Bank of Kenya.
• Facilitating in the Administration of regular supplier payments made from time to time in a timely manner to ensure business continuity and minimal disruption of services
• Prepares regular and timely invoices, sends them to clients, and follows up with payments.
• Prepares debtors' and creditors' circularization and follows up with clients to ensure that outstanding amounts are paid in good time as per agreed-upon creditors' or debtors' days.
• Process payments and ensure that the credit management is kept at a bare minimum.
• Develops and establishes systems to reduce and keep expenses at a bare minimum by analyzing business operations, trends costs, revenues, financial commitments and obligations.
• They assist in the development, maintenance, and analysis of a budget and variance, thereby creating a spending plan tailored to the company's resources.

Key Responsibilities and Duties:

Human Resources

• People Manager of the organization. Assist in Development, review and implement all HR management tools through the employee lifecycle from recruitment to offboarding.

• Drive employee engagement initiatives, including regular surveys.

• Plan and coordinate recruitment processes.

• Ensure proper onboarding for all staff in the organization.

• Develop training schedules and ensure capacity building across the organization. opportunities for internal and external capacity building. appraisals

• Manage the leave records of AFRISOL TECHNOLOGIES staff and ensure that their leave requests are submitted and properly filed.

• Ensure proper management of payroll and administration of staff benefits and allowances.

• Ensure all staff statutory deductions are submitted promptly.

• Manage, with the AFRISOL TECHNOLOGIES support disciplinary and grievance handling process.

• Administer the performance system for AFRISOL TECHNOLOGIES.

• Ensure proper records management, including management of staff files.

• Manage all related HR communications, especially the HR email account.

• Review and enhance internal HR manuals and policies.

• Ensure that the safety and security requirements outlined by Kenyan law and AFRISOL TECHNOLOGIES policies are implemented.

• Ensure compliance with the Kenyan labor law.

Administration:

• Supervise proper management of organizational assets and office maintenance.

• In charge of / supervises all administrative aspects of the organization.

• Ensure travel management is being processed in alignment with procurement.

• Supervise proper stockkeeping management.

Financial reporting and budgeting

• Oversight of the overall process of financial transactions

• Coordinate, monitor and review regular internal organizational budget development and expenditures as well as external donor budgets in line with policies and guidelines.

• Ensure timely provision of accurate monthly financial reports, both internally for the management as well as externally for the shareholders' requirements.

• Supervise the financial team when making payments, the bank reconciliation process, and petty cash management.

• Implement the recommendations from internal and external auditors.

• Ensure strict adherence to AFRISOL TECHNOLOGIES procurement guidelines.

Requirements and Qualifications:

• Bachelor's degree in business administration, operations management, engineering, or related field; master's degree or MBA preferred.
• Proven experience in operations management, with a track record of success in leading operational functions in a complex organization.
• Strong understanding of business operations, supply chain management, and processes.
• Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve performance goals.
• Strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.
• Analytical mindset and data-driven decision-making skills, with proficiency in analyzing and interpreting operational metrics and performance indicators.
• Effective communication and interpersonal skills, with the ability to collaborate and influence cross-functional teams and stakeholders.
• Results-oriented mindset, with a focus on delivering measurable outcomes and driving operational efficiency.
• Knowledge of relevant regulations, compliance standards, and industry best practices in operations management.
• Adaptability and resilience to thrive in a dynamic, fast-paced environment and manage competing priorities effectively.

How to Apply

At AFRISOL TECHNOLOGIES we value diversity, and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate based on age, sex, disability status, religion, ethnic origin, color, race, marital status, or any other status or characteristic protected by applicable law.

Application process:

Qualified candidates are invited to send one PDF of their cover letter, CV, contact information for three references, and salary expectations to Only prequalified applicants will be contacted for interviews.

As a Manager/Senior Manager – Group Business Operations Analyst, you will support the GCOO/GCEO Offices in executing strategic and operational initiatives across the Group. This includes providing in-depth financial and business analysis, identifying opportunities for staff productivity and efficiency, and supporting high-level stakeholder engagement. You will be expected to work closely with operating units' MDs, senior staff and other Group functions, driving actionable insights and supporting the execution of group-wide strategies.

Job Responsibilities

• Strategic Business Analysis: Support the GCOO/GCEO Offices in conducting business analysis to identify opportunities for staff productivity, Business analysis and performance enhancement across Group operations. Staff Productivity tracking (Ensure all staff have numerical KPIs in the system)
• Alignment of KPIs of staff (Numerical outcome tracking), Monthly Productivity reporting and System data alignment (Working with HR team) to ensure Performance Management system data is sat right.
• Set checks for how staff performance is tracked when they move branches, move subsidiaries, etc, Work with Tech teams to embed AI on performance & Productivity
• Requirement Gathering & Business Needs Analysis - Collaborate with senior teams across all departments to gather, analyze, and document business requirements for new products, process improvements, and digital solutions that support business growth.
• Project Management - Support planning, execution, and reporting on Group Operations projects.
• Modelling & Valuation: Develop, evaluate, and maintain robust models, including valuation models, scenario analyses, and profitability assessments to support key business decisions.
• Performance Analysis: Monitor and analyze performance of subsidiaries and Group entities, highlighting trends and insights to inform strategic planning and reporting.
• Problem Solving: Lead structured problem-solving initiatives to diagnose root causes, develop solutions, and deliver actionable recommendations across business and operational challenges.
• Presentation & Visualization: Prepare clear, insightful reports, dashboards, and presentations to communicate analysis and recommendations to senior management and external parties.
• Cross-functional Collaboration: Work collaboratively across business units and workstreams to support implementation of strategic initiatives, tracking progress and ensuring alignment with Group priorities.
• Issue & Risk Management - Track and manage to closure of issues related to audit findings, operational risks, portfolio quality, and customer experience within the Group Operations functions.

Qualifications and Experience

• Bachelor's degree in Business, Science, Mathematics, Finance, Economics or related field; a professional qualification (e.g., CFA, CPA, ACCA) is an advantage.
• At least 7 years' experience in business analysis, Operations, Human Resources, or financial consulting.
• Proven strength in structured problem solving, critical thinking, and solution execution across complex business issues.
• Understanding of finance, valuation methodologies, and financial modelling.
• Experience in due diligence, strategic planning, and performance improvement initiatives.
• Exceptional proficiency in Microsoft Excel and PowerPoint; familiarity with data visualization tools (e.g., Power BI, Tableau) is highly desirable.
• Strong verbal and written communication skills; ability to influence senior stakeholders.
• Excellent project management capabilities and ability to manage multiple concurrent priorities.

• Assist in the coordination and execution of business operations projects, ensuring deadlines are met.
• Support data collection, analysis, and reporting to aid in informed decision-making.
• Help identify and document operational processes, suggesting areas for enhancement.
• Provide administrative support to the operations team, including scheduling meetings, managing correspondence, and organizing documentation.
• Research industry trends and best practices relevant to business operations.
• Collaborate with team members on various tasks and contribute to team objectives.
• Learn and apply company policies and procedures in daily tasks.
• Participate in training sessions and developmental activities to enhance skills and knowledge.
• Assist in preparing presentations and reports for management review.
• Gain exposure to different software and tools used in business operations.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, or a related field.
• Strong academic record and a demonstrated interest in business operations.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong organizational and time management skills, with attention to detail.
• Ability to work independently and collaboratively in a remote setting.
• Eagerness to learn and a proactive attitude.
• Basic understanding of business principles and operational concepts.
• Ability to adapt to new tools and technologies quickly.
• Must be legally eligible to work and comfortable working remotely.

• Assist with data entry, record-keeping, and maintaining databases related to operational activities.
• Support the coordination of meetings, appointments, and logistical arrangements for remote teams.
• Help prepare reports, presentations, and documentation for various departments.
• Conduct research on market trends, competitor activities, and operational best practices.
• Provide administrative support to ensure the efficient functioning of day-to-day operations.
• Learn and utilize various business software and tools essential for remote work.
• Participate in team projects and contribute ideas for process improvement.
• Respond to internal inquiries and direct them to the appropriate resources.
• Gain exposure to different facets of business operations, including project management, customer support, and human resources.
• Actively engage in all training sessions and mentorship opportunities provided.

• High school diploma or equivalent; currently pursuing or recently completed a diploma or certificate in business administration or a related field is a plus.
• Strong desire to learn and develop skills in business operations.
• Excellent organizational and time management skills.
• Proficiency in basic computer skills, including Microsoft Office Suite (Word, Excel, PowerPoint).
• Good written and verbal communication skills in English.
• Ability to work independently and take initiative in a remote environment.
• Eagerness to adapt to new technologies and learn new processes quickly.
• A positive attitude and a proactive approach to tasks.
• Reliable internet access and a suitable environment for remote work.
• Must be legally eligible to undertake an apprenticeship or internship.

• Assist in the execution of daily business operations tasks across different departments.
• Support the analysis of operational data and provide insights for process improvement.
• Participate in projects aimed at enhancing efficiency, productivity, and customer satisfaction.
• Help in preparing reports, presentations, and documentation for management review.
• Gain exposure to areas such as supply chain, customer service, marketing support, and administrative functions.
• Collaborate with team members on various operational initiatives and tasks.
• Learn and apply company policies and procedures in day-to-day activities.
• Contribute to team meetings and brainstorming sessions.
• Develop a foundational understanding of business principles and operational strategies.
• Undertake any other duties as assigned by the supervising manager.

• Recent graduate with a Bachelor's degree in Business Administration, Management, Economics, or a related field from a recognized university.
• Strong academic record with a minimum of a 2nd Class Upper division or equivalent.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a remote setting.
• Eagerness to learn and a proactive attitude.
• Good organizational and time management skills.
• A keen interest in business operations and a desire to grow professionally.
• Must be eligible to work remotely from Bungoma, Bungoma, KE or a similar location.

• Assist in the execution of business operations projects.
• Conduct market research and competitive analysis.
• Support data collection, analysis, and reporting for various business units.
• Contribute to process improvement initiatives.
• Participate in strategic planning sessions.
• Develop and deliver presentations on project findings.
• Learn and apply various business management tools and techniques.
• Collaborate with cross-functional teams in a remote setting.
• Assist in the development of operational reports and documentation.
• Adhere to program timelines and deliverables.

• Recent graduate with a Bachelor's degree in Business Administration, Economics, Finance, Management, or a related field.
• Strong academic record with a minimum GPA of 3.0 or equivalent.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Eagerness to learn and adapt to new challenges.
• Team player with good interpersonal skills.
• Proactive attitude and a strong work ethic.
• Must be eligible to work in Kenya.