16 Senior Retail Operations Manager E Commerce jobs in Nairobi

We are currently hiring for a Direct Transport leader with a 'digital first' approach to customers mainly servicing our freight forwarder, traders and SME BCO customer base that prefer to engage with Maersk digitally mainly on Transported by Maersk products. This function will focus on significantly improving our asset utilization approach (whether in Ocean, Less Container Load (LCL), Air, Rail, or other assets), through both digital self-service and direct engagements with a highly competent sales organization. The Direct Transport Sales Manager will be reporting to the Area Sales Director Volume Conversion (Ocean and Logistics & Services):

Role and Responsibilities:

• Oversee ocean volume conversion and sales for the Freight forwarder, traders as well as SME BCO segments. Close collaboration with the Ocean Market team and Product teams to drive the focus on Ocean and Logistics and Services products in line with the company strategy.
• Lead and set direction for the sales team according to budget – both on delivering ocean & logistics and services products, growing revenue, and optimizing profits.
• Collaboration between the Area Logistics & Services Product, Ocean, and Marketing teams in ensuring the direction setting is translated into a game plan but also advanced to a logical conclusion backed by data. Product Development and Digital Activation
• Key contributors to further develop the Spot business and SME BCO products by taking part in global/regional experiments.
• Lead Spot Programmatic campaigns to raise awareness and drive Spot business as a priority campaign drive Spot adoption and client retention.
• Closely work with Logistics & Services Product teams to explore how we can offer Short Cycle Products under scope as a bundled offer to customers.
• Contribute to Transported by Maersk (TbM) product development tests and experiments regionally and globally working with the Logistics & Services (L&S) product teams.

Team Development, Standardization, and Pipeline Management:

• Responsible for expanding the Direct Transport Sales footprint across the 11 countries in the Eastern Africa Area (Area Resource).
• Document and follow up on game plans in line with the company strategy, translate the business direction into actionable steps for increasing overall supply chain

Share of Wallet and position both Ocean and Logistic & Services products.

• Drive the advancement of new and existing segmented customers leads via the pipeline and measuring the outcomes vs the focus areas/ambitions.
• Ensure that opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer's business model and pain points.

Preferred Skills:

• Experience within the Direct transport sales (Freight forwarder, traders as well as SME BCO segments) and cross-product selling (Ocean, Air, Inland) is an added advantage.
• Proven experience in a commercial role within the logistics industry with role in developing solutions, Design value propositions which address the pain points across the entire supply chain.
• Digital savviness and experimentation working with and developing online solutions.
• Build and foster strong, long-lasting relationships with key stakeholders within the customer's organization.

Technical and Personal Skills:

• Ability to engage in consultative selling with customers
• Ability to articulate value creation by providing integrated solutions combining the Maersk products and services.
• A strong continuous improvement mindset.
• Excellent communication and problem-solving skills.
• Self-motivated, independent starter who is also a good team player.
• Coach direct reports for success and development.
• Strong analytical skills

Working at Maersk:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in Logistics and Services, the

company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a

superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information:

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

Who we are:

At SafeBoda we believe that everyone in African cities should have access to affordable services at a click of a button. Our platform is carefully designed to meet the needs of African consumers as a one-stop shop for transportation and delivery services. While motorcycle taxis serve as the lifeblood of many cities in Africa, they are extremely unsafe and disorganised.

Our safe, convenient, transportation platform provides for Africa's booming young population as

as well as creates community and stability for our rider fleet.

Operational in Uganda and Kenya we are a venture-funded Series B company that is already having a huge impact on millions of people in Africa. Our backers include Google, Unbound, GoVentures (GoJek's VC), AllianzX, Yamaha, and Beenext, among others. We have a passionate and highly engaged team of superstars based in East Africa. Together, we aim to revolutionise transport and payment delivery in Africa's cities.

Job Summary:

The main objective of this role is to increase customer orders and app downloads.

To expand our package delivery service throughout Nairobi, we are looking for motivated sales agents that work on a commission basis.

You will promote and sell our app's services to small businesses and potential customers. In addition to promoting App downloads and service usage, you will cultivate connections with small businesses in need of delivery solutions.

Key Responsibilities:

● Acquire new users: Identify prospects and convert Nairobi's small businesses. merchants and individuals to download and use the app for package delivery. Help in installing and registering on the app.

● Promote customer activity: By highlighting the USPs, persuade each new customer to make several delivery trips. Encourage users to increase order frequency in order to increase commission by following up on first-time users and

new customers.

● Build relationships: Get in touch with small businesses (such as stores, eateries, and offices) to include our services in their daily operations.

● Attend Below the Line (BTL) activations: Identify and attend field events or activations to increase app awareness, encourage app downloads, foster engagement, and draw in trips.

● Analyse and improve: To track your performance statistics and identify fresh growth prospects, do basic market research. Adapt your strategy or pitch in light of feedback and outcomes.

● Cooperate internally: Closely coordinate with our operations, sales, and marketing departments. Report on leads and sales every day and share customer feedback.

Qualifications & Key Competencies

Education and Experience: Preferably, you have a business, marketing, or similar diploma or bachelor's degree; prior experience in business development, marketing, sales, customer acquisition, or related roles is an added advantage.

Sales and Marketing Proficiency: Demonstrable ability to find prospects, make offers, and close sales. You approach sales with creativity, entrepreneurship, and a focus on results.

Communication: Excellent verbal and negotiating abilities. To effectively interact with customers, you must be fluent in both English and Kiswahili.

Technical: At ease using mobile apps and smartphones for communication and reporting.

Personal: Very organised and self-motivated. Capable of working autonomously and actively

pursuing leads. Should be flexible to work adaptable hours and readiness to travel throughout Nairobi.

Working in the field requires self-motivation, organisation, and flexibility.

Benefits

● Earn more on each trip: Increasing commissions for the first, second, and third trips will encourage the growth of long-term customers.

● Adaptability: Manage your time. We value quality more than quantity.

● Development: Top achievers might advance into different positions

Company Values

● Community: Community drives us. We treat every driver, staff member, and customer

with respect, knowing that together, we are stronger.

● Safety: We stand for safety. We protect our drivers and passengers.

● Innovation: We challenge the status quo and create smart, practical solutions that make everyday life simpler and safer.

● Transparency: We are open-minded and candid, openly sharing our opinions without fear of judgement. We actively seek feedback on our product and performance to continuously improve.

● Integrity: We earn trust by staying true to our values, holding ourselves to the highest standards, and delivering on our promises.

● Collective Commitment: Everyone is encouraged to disagree while a decision is being made. However, once a decision has been made, everybody must commit to it. "I agree, and I commit; I disagree, and I commit."

Ready for the Challenge?

Send an email to

, attaching your CV and indicating why you are the right fit for the role.

Please use 'Direct Sales Agent - NBO' as the email subject.

JOB DESCRIPTION

Our Client is looking for Direct Sales- Bancassurance who will be responsible for selling insurance products directly to bank clients, generating leads, closing sales, and providing after-sales service. Works closely with bank staff to identify customer needs, offer tailored insurance solutions, and ensure a seamless client experience.

Responsibilities

• As a Bancassurance Sales, your primary responsibility is to achieve the bank's sales targets by offering customer-centric financial solutions that align with the unique needs and aspirations of the clients. In this client-facing role, you will serve as the main point of contact, forging strong and lasting relationships with customers. Your role involves understanding their financial goals and needs, providing expert guidance, and helping them plan for a better tomorrow, so they can enjoy their best lives today.
• Attending insurance related meetings:
• Working closely with our branches and agents to provide policies to the clientele.
• Product Marketing:
• Preperation of proposals/Product papers.
• Achieving the assigned target in terms of revenue.
• Customer Retention and Acquisition:
• Sending out and follow up of Monthly Renewals.
• Soliciting for new businesses.
• Monthly reconciliation to ensure our figures is accurate.
• Day to day activities of the channel's management for General Business activities.
• Market and product research analysis. (Customer intelligence & Competitors intelligence) to know what products to improve on.
• Prepare Admin Fee and follow up to ensure timely remittance.
• Follow up on outstanding premiums and yet to be renewed policies.
• Review and act on all documents going to and from the client.

Requirements

For the above position, the successful applicant
MUST
have the following:

• Bachelor's Degree in insurance and Actuarial Science
• Certificate /Diploma/ Higher Diploma in Insurance, BCOM (Insurance Option) BSC (Actuarial Science) and Executive Certificate of Proficiency
• One (1) Year work experience in Bancassurance, General or Life Insurance sales
• Six (6) Months experience in a customer facing role or relationship Management

Benefits:

Monthly Retainer plus commission

Medical Cover

Conducive working environment

Competitive Salary

Opportunity for Growth

Role Purpose
The Direct Sales Representative will be responsible for driving loan disbursements, client acquisition, and revenue growth for Umbapay. The role demands a proactive and goal-oriented professional with strong field sales experience, strong relationship-building skills, and the ability to consistently achieve sales targets.

AboutUmba
Umba is a pan-African digital bank serving customers in both Kenya and Nigeria. Our mission entails providing accessible and cost-effective financial services across Africa, enabling our customers to take charge of their financial well-being. We are committed to seizing a unique opportunity to transform the financial landscape in Africa by harnessing the power of machine learning to develop intelligent, affordable financial products tailored for emerging markets. Our machine learning models are continuously improving, and we leverage AI and automation to deliver banking solutions at the lowest possible cost to our expanding customer base.

Umba is headquartered in Nairobi Kenya. Our primary focus is to offer a comprehensive range of digital banking products through Android, iOS and Web Apps, and we take pride in our culture of consistently surpassing customer expectations, which has fueled our rapid expansion.

Umba acquired a deposit taking microfinance bank in Kenya in 2023, which has now been named Umba Microfinance Bank. The bank has achieved fast growth since launch with average monthly growth rate of 19% and 6x revenue growth in 2024.

Key Responsibilities
2. Client Acquisition & Relationship Management
3. Loan Application Support & Credit Facilitation
4. Portfolio Management & Loan Recovery
5. Compliance & Reporting
6. Market Engagement
Qualifications & Experience
Key Competencies

• Sales & Target Achievement
• Achieve or exceed monthly loan disbursement and revenue objectives
• Execute effective sales activities in the field to drive loan uptake and client acquisition
• Track personal performance against set KPIs and work with the team lead to address any performance gaps
• Prospect and onboard new clients through direct sales, referrals, and market activations
• Guide clients through Know Your Customer (KYC) and Know Your Business (KYB) requirements
• Clearly communicate Umbapay's financing solutions and value proposition to potential clients
• Build long-term client relationships to support retention, repeat business, and referrals
• Assist clients with loan applications and ensure accurate documentation is submitted
• Provide guidance to clients on loan terms, repayment obligations, and product use
• Monitor repayment schedules for assigned clients and follow up to ensure timely payments
• Engage with clients experiencing repayment challenges and escalate cases as needed
• Collaborate with the collections team on overdue accounts to reduce portfolio at risk (PAR)
• Ensure all client interactions and loan applications comply with internal policies and regulatory standards
• Maintain accurate client records, loan files, and sales activity reports
• Submit timely and accurate reports on sales performance and client engagement
• Stay updated on market trends, customer needs, and competitor activity
• Identify new opportunities and provide feedback to the team lead to improve sales strategies
• Diploma in Business, Finance, Marketing, or related field
• At least 1–3 years in sales, banking, microfinance, or financial services
• Experience in field sales or B2B client acquisition is highly desirable
• Demonstrated ability to meet and exceed sales/loan targets
• knowledge of credit products, risk assessment, and loan processes
• Excellent communication, negotiation, and customer service skills
• Ability to work independently in the field and deliver results under minimal supervision
• Sales-driven and target-oriented
• Strong interpersonal and relationship management skills
• Good organizational and reporting ability
• Self-motivated, resilient, and adaptable
• Understanding of financial products and lending practices

Due to the urgency, applications will be reviewed on a rolling basis.

NB: Only short-listed candidates will be contacted.

Umba Microfinance Bank Limited is a proud equal opportunity employer and does

not discriminate against applicants on any basis.

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HF Group, has an exciting opportunity in our HFBI Subsidiary. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline:

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

• Present, promote and sell products to existing and prospective customers.
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling and continuously improve through feedback.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Deliver the agreed upon sales targets and outcomes within agreed timelines.
• Coordinate sales effort/activations with team members and other departments.
• Analyze the territory/market's potential, track sales and status reports.
• Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Any other duties as may be assigned from time to time.

Key Competencies and Skills

• Excellent communication, negotiation and interpersonal skills.
• Prioritizing, time management and organization skills.
• Ability to work under pressure.
• Excellent problem solving and decision-making skills.
• Knowledgeable with industry's rules and regulations.
• Results driven and customer focused.
• Basic understanding of the insurance industry and products.
• Relationship management skills and openness to feedback.

Minimum Qualifications, Knowledge And Experience

• Diploma from a reputable institution. Bachelor's degree or equivalent will be an added advantage.
• Certificate of proficiency in Insurance (COP).
• ACII or AIIK or progress towards the same will be an added advantage.
• Proven work experience as a Sales Representative.
• Excellent knowledge of MS Office.
• Ability to create and deliver presentations tailored to the audience needs.

We are seeking highly motivated and results-driven Direct Sales Representatives (DSRs) to join our Bancassurance team. The successful candidates will be responsible for marketing and selling insurance products through the bank's network, driving revenue growth, and delivering exceptional customer experience.

Key Responsibilities

• Sell General and Life/Investment products to bank customers and prospects.

• Drive bancassurance business growth through cross-selling and field activations.

• Provide professional insurance advice and handle customer queries.

• Ensure compliance with bank policies, underwriting guidelines, and Regulatory Requirements.

• Achieve assigned sales targets and prepare timely sales reports.

Qualifications

• Degree in Business, Insurance, Marketing, or related field.

• Certificate of Proficiency (COP) in Insurance – mandatory.

• 1–2 years' experience in sales in insurance or financial services.

• Strong selling, negotiation, closure and customer service skills.

• Self-driven, goal-oriented, team player and able to meet targets.

What We Offer

• Competitive performance-based remuneration (Retainer + Commission)

• Exposure and career growth in bancassurance and financial services.

• A dynamic and supportive work environment.

The Company

Foresight Tech Group, a leading East African technology solutions provider, seeks a strategic Sales Operations Executive to lead bid management and drive new business acquisition. You'll transform our tender approach while building key partner relationships to maximize win rates and profitability.

Key Responsibilities

• Bid Management:
  Lead end-to-end management of RFPs, RFQs, and tenders. Develop winning strategies, coordinate cross-functional teams, and maintain centralized tracking systems.
• Strategic Planning:
  Collaborate with sales/technical teams to craft compelling proposals, conduct competitive analysis, and develop standardized templates and content libraries.
• Partner Relations:
  Manage relationships with OEMs, distributors, and technology partners. Negotiate terms, coordinate joint bids, and ensure compliance with agreements.
• Compliance & Pricing:
  Maintain certifications and regulatory documentation. Collaborate on competitive pricing strategies and analyze market data to optimize bids.
• Performance Tracking:
  Monitor bid metrics, analyze win/loss data, manage contract renewals, and support sales forecasting.

Requirements

Essential:

• 2-3 years in sales operations, bid management, or business development
• Advanced Microsoft Office Suite and CRM proficiency
• Strong understanding of technology sector tendering and partner ecosystems
• Excellent written/verbal communication and proposal writing skills
• Knowledge of compliance and certification processes in the technology sector.

To apply send your resume to

. Interviews will be done on a rolling basis until the position is filled. Only qualified candidates will be contacted.

• Oversee and optimize the sales process, including lead management, pipeline management, and forecasting accuracy.
• Develop, implement, and manage sales enablement tools and technologies (e.g., CRM, sales automation platforms).
• Analyze sales data to identify trends, forecast future sales performance, and provide actionable insights to sales leadership.
• Design and manage sales compensation plans and commission structures to incentivize performance.
• Develop and deliver sales training programs to enhance the skills and effectiveness of the sales team.
• Streamline sales workflows and processes to improve productivity and reduce operational friction.
• Collaborate with marketing, finance, and product teams to ensure alignment on sales strategies and initiatives.
• Develop and maintain sales dashboards and reports that provide clear visibility into key sales metrics.
• Manage sales territories and account assignments to ensure optimal coverage and growth potential.
• Identify opportunities for process improvement and implement best practices in sales operations.

• Minimum of 5 years of experience in sales operations, preferably in a management role.
• Proven expertise in CRM systems (e.g., Salesforce, HubSpot) and sales automation tools.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent understanding of sales methodologies, processes, and best practices.
• Experience in developing and managing sales compensation plans.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize effectively in a hybrid work environment.
• Experience in designing and delivering sales training programs is a plus.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Familiarity with the Kenyan market is advantageous.

Company Description

ChasteSpace Kenya is a bold, modern cleaning company offering residential, commercial, and post-construction cleaning services. We pride ourselves on delivering spotless results with a people-friendly and eco-friendly approach.

Role Description

This is a full-time hybrid role for a Sales and Operations Officer based in Nairobi County, Kenya, with some work-from-home acceptable. The Sales and Operations Officer will be expected to:

• Supervise cleaning teams during assignments to ensure quality standards are met.

• Manage work schedules, assign tasks, and monitor performance of cleaning staff.

• Support recruitment, training, and motivation of cleaning crew.

• Handle customer inquiries, provide quotations, and close sales leads.

• Actively market ChasteSpace services via phone calls, field visits, and social media.

• Maintain client relationships and gather feedback for service improvement.

• Monitor stock of cleaning supplies and report logistics needs.

Qualifications

• Diploma or Degree in Business, Marketing, Hospitality, or related field (preferred).

• At least 1–2 years' experience in sales, customer service, or operations supervision (experience in cleaning/facilities management is an advantage).

• Strong leadership and people management skills.

• Excellent communication (written & spoken English/Swahili).

• Tech-savvy (social media, MS Office, WhatsApp for Business).

• Self-motivated, trustworthy, and willing to get hands-on when needed.