2,633 Online Sales jobs in Kenya

Role Overview

The Online Sales Associate is responsible for driving online sales of Sokoxtra's products/services by engaging with customers over digital channels, handling inquiries, managing orders, and ensuring a high level of customer satisfaction. This person works closely with marketing, logistics, and customer service teams to deliver on sales targets and build strong long-term relationships with customers.

Key Responsibilities

• Respond to online customer inquiries via email, live chat, social media, etc., in a timely, friendly and professional manner.
• Educate customers on product features, pricing, promotions, and policies.
• Assist customers through the buying process—guiding them from product selection through checkout and payment.
• Upsell/cross-sell complementary products or services.
• Monitor online orders, follow up on delivery and order issues, and coordinate with fulfillment/logistics to ensure smooth delivery.
• Track sales leads, follow up on abandoned carts, and help recover sales.
• Maintain accurate records of sales, customer contacts, and feedback; prepare periodic reports on sales performance, customer issues, and market insights.
• Stay up to date with Sokoxtra's product catalog, promotions, competitor offerings, industry trends.
• Provide excellent post-sales support including returns, exchanges, refunds, and customer satisfaction checks.

Required Skills & Qualifications

• Proven experience in online sales, e-commerce, or customer service roles.
• Strong communication skills (written & verbal).
• Good organizational skills, ability to multitask (e.g. managing multiple customer conversations, orders, etc.).
• Comfort with digital tools: email, chat, CRM or ticketing systems, social media messaging.
• Target-driven mindset with ability to meet or exceed sales KPIs.
• Problem-solving ability: handle customer complaints / logistical issues with composure.
• Basic knowledge of payment methods, shipping/delivery logistics.
• High school diploma required; tertiary education in business, marketing or related field is a plus.

Preferred

• Experience with eCommerce platforms (Shopify, WooCommerce, etc.).
• Familiarity with digital marketing / promotions.
• Experience with upselling / cross-selling.
• Multilingual (if customers speak different languages) or knowing local dialects.

Working Conditions

• This position may be remote or partly remote (depending on company policy), with occasional office visits or coordination.
• Hours may include evenings or weekends to cover peak customer demand.
• May involve performance-based incentives / commissions.

How to Apply via

Here is a suggested set of instructions & information to submit your application using their website:

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• Develop and execute a comprehensive e-commerce strategy to maximize sales and profitability.
• Manage and optimize all online sales channels, including the company website, marketplaces, and social commerce platforms.
• Oversee the creation and implementation of digital marketing campaigns across social media, email, and paid advertising.
• Analyze website traffic, sales data, and customer behavior to identify growth opportunities and areas for improvement.
• Manage product listings, pricing, and promotions to ensure competitiveness and maximize conversion rates.
• Develop and implement strategies to enhance customer engagement and loyalty through social media and other digital touchpoints.
• Collaborate with marketing, content, and design teams to create compelling product descriptions, visuals, and marketing materials.
• Stay abreast of emerging e-commerce trends, technologies, and competitor activities.
• Manage the e-commerce budget and track ROI for all digital marketing initiatives.
• Effectively communicate strategies and results to senior leadership in a remote setting.

• Bachelor's degree in Marketing, Business, E-commerce, or a related field.
• Proven experience (5+ years) in e-commerce management, digital marketing, and social media strategy.
• Demonstrated success in driving online sales growth and managing e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Expertise in social media marketing, SEO, SEM, email marketing, and analytics tools (e.g., Google Analytics).
• Strong understanding of customer acquisition and retention strategies in an online environment.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Outstanding communication and collaboration skills, especially in a remote work context.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience in the retail sector, particularly in the Mombasa, Mombasa, KE area or similar coastal regions, is an advantage.
• Creative thinker with a passion for e-commerce and digital innovation.

• Develop and execute a comprehensive e-commerce strategy aligned with overall business objectives, focusing on revenue growth, customer acquisition, and retention.
• Manage and optimize the company's e-commerce website, ensuring a user-friendly interface, efficient navigation, and high conversion rates.
• Oversee all digital marketing activities, including SEO, SEM, social media marketing, email marketing, and affiliate marketing, to drive qualified traffic and sales.
• Analyze website performance, customer behavior, and market trends using analytics tools to identify opportunities for improvement and innovation.
• Manage the e-commerce product catalog, including product information, pricing, and visual merchandising.
• Develop and implement strategies to enhance the online customer experience, from browsing and purchasing to post-purchase support.
• Collaborate with cross-functional teams, including marketing, merchandising, IT, and customer service, to ensure a cohesive brand experience across all online touchpoints.
• Manage the e-commerce budget, tracking ROI and optimizing spend for maximum effectiveness.
• Stay current with e-commerce best practices, emerging technologies, and competitive landscape.
• Identify and onboard new e-commerce platforms or marketplaces to expand market reach.
• Lead and mentor a remote team of e-commerce specialists.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience in e-commerce management, with a strong track record of driving online sales and growth.
• Demonstrated expertise in developing and implementing successful e-commerce strategies and digital marketing campaigns.
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Strong understanding of SEO, SEM, social media marketing, and other digital marketing channels.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Exceptional leadership and team management abilities, especially in a remote setting.
• Outstanding communication and presentation skills.
• Experience in A/B testing and conversion rate optimization.
• Knowledge of retail merchandising and inventory management principles.

• Manage and optimize all aspects of the e-commerce platform, including website functionality, user experience, and conversion rate optimization.
• Oversee order fulfillment, shipping, and logistics to ensure timely and accurate deliveries.
• Develop and implement strategies to reduce cart abandonment and improve overall sales performance.
• Manage inventory levels and ensure accurate stock availability across all online channels.
• Monitor website performance, analytics, and key e-commerce metrics, providing regular reports and insights.
• Collaborate with marketing teams to align promotional activities with operational capabilities.
• Manage customer service inquiries and ensure prompt resolution of issues, maintaining high customer satisfaction ratings.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay updated on e-commerce trends, best practices, and emerging technologies to maintain a competitive edge.
• Lead and mentor a remote team of operations specialists.
• Ensure compliance with all relevant online trading regulations and data privacy laws.

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 5 years of experience in e-commerce operations management.
• Proven track record of successfully managing online retail platforms and driving sales growth.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related tools.
• Expertise in web analytics tools (e.g., Google Analytics) and ability to derive actionable insights.
• Excellent understanding of logistics, supply chain management, and inventory control.
• Demonstrated experience in managing customer service operations and resolving complex issues.
• Strong project management and organizational skills with the ability to manage multiple priorities.
• Exceptional communication, interpersonal, and leadership skills, particularly for leading a remote team.
• Proficiency in e-commerce KPIs and reporting.
• Experience with SEO and SEM best practices related to e-commerce is a plus.

Company Description

Reach Digital Marketing Solutions-Kenya is a modern digital marketing agency focused on helping customers create a strong online presence and adapt to the ever-evolving technological business environment. We specialize in tailoring digital strategies to meet unique client needs and promote growth in an increasingly digital world.

Role Description

This is a full-time hybrid role for the NGO Online Marketing Team. The role involves developing and executing online marketing strategies, managing social media platforms, and supporting sales and marketing efforts. The position is located in Nairobi County, Kenya, with some work-from-home flexibility.

Qualifications

• Proficiency in Online Marketing, Digital Marketing, and Social Media Marketing
• Experience in Marketing and Sales
• Strong communication and collaborative skills
• Ability to work both independently and as part of a team
• Familiarity with NGO sector is a plus

Atlancis Technologies Limited seek to hire a motivated and result-oriented Business Development Manager tasked with formulating and executing strategic plans to grow sales revenue across all company product portfolios. The successful candidate will work broadly and collaboratively to achieve both individual and team targets. They will be responsible for client acquisition across Enterprise, Service Provider and Government sectors.

Responsibilities:

• Actively develop Cloud sales in the Kenyan Business Unit to deliver required growth and achieve agreed business targets (through new business)
• Target and contact key decision makers in the target sector to create a need and present new project opportunities, propose specific sales contracts, obtain fully executed contracts for new projects, and achieve business development goals
• Collaborate with pre-sales to properly coordinate project implementation, and operations support interface, and proactively address problems/customer issues, ensuring customer satisfaction
• Devise and execute strategies to develop and grow a network of relationships with potential customers and strategic partners
• Initiate contact with new customers and build relationships with key decision makers in order to create and convert sales opportunities
• Create monthly and quarterly forecast of sales
• Negotiate pricing with customers to ensure profitable margin
• Provide regular feedback to the management on market trends, competitive threats and opportunities to deliver greater value to our customers
• Reporting on all sales activities including sales and prospecting activities, sales calls, presentations, closed sales, and follow-up activities

Skills & Qualifications:

• Bachelor's Degree in a Business-related field
• Over 5years experience within the ICT sector
• Strong practical knowledge of strategic account development, particularly in building new pipeline of accounts
• Extensive network of contacts and ability to build and develop these contacts
• Comprehensive understanding of the new business sales process and the ability to operate at every level within the sales process from conducting a positive initial prospect meeting to crafting and delivering a compelling and successful proposal
• Strong interpersonal and communication skills with the ability to build relationships with new customers and maintain strong relationships with existing ones
• Able to deal professionally with internal and external contacts, able to represent the company with a high level of credibility
• A collaborative style, with exceptional communication and interpersonal skills
• Results oriented and act with a sense of urgency
• Comfortable working in an ever changing, fast paced, dynamic environment

Competencies:

• Personal resilience and mental agility
• Tenacity
• Decisive whilst collaborative
• Excellent Communicator
• Strong negotiating skills
• Ability to analyse sales figures and write reports
• Initiative and the confidence to start things from scratch

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Cloud Sales) to on or before Thursday 16th October 2025.