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Sales and Operations Officer
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Job Description
Company Description
ChasteSpace Kenya is a bold, modern cleaning company offering residential, commercial, and post-construction cleaning services. We pride ourselves on delivering spotless results with a people-friendly and eco-friendly approach.
Role Description
This is a full-time hybrid role for a Sales and Operations Officer based in Nairobi County, Kenya, with some work-from-home acceptable. The Sales and Operations Officer will be expected to:
• Supervise cleaning teams during assignments to ensure quality standards are met.
• Manage work schedules, assign tasks, and monitor performance of cleaning staff.
• Support recruitment, training, and motivation of cleaning crew.
• Handle customer inquiries, provide quotations, and close sales leads.
• Actively market ChasteSpace services via phone calls, field visits, and social media.
• Maintain client relationships and gather feedback for service improvement.
• Monitor stock of cleaning supplies and report logistics needs.
Qualifications
• Diploma or Degree in Business, Marketing, Hospitality, or related field (preferred).
• At least 1–2 years' experience in sales, customer service, or operations supervision (experience in cleaning/facilities management is an advantage).
• Strong leadership and people management skills.
• Excellent communication (written & spoken English/Swahili).
• Tech-savvy (social media, MS Office, WhatsApp for Business).
• Self-motivated, trustworthy, and willing to get hands-on when needed.