6,075 Senior Field Technician Remote jobs in Kenya
Senior Field Technician - Remote Monitoring Systems
Posted 21 days ago
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Job Description
Our client is seeking an experienced and highly motivated Senior Field Technician specializing in the installation and maintenance of remote monitoring systems. While the operational environment involves field work, the core of this role, including reporting, diagnostics, and team coordination, is designed to be fully remote. This is an excellent opportunity for a skilled technician to leverage their expertise in ensuring the optimal performance and reliability of critical infrastructure and equipment from a distance. You will be a key player in maintaining seamless operations by providing advanced technical support and managing field deployment strategies.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for a wide range of monitoring systems.
- Analyze performance data and diagnostic reports to identify potential issues and proactively implement solutions.
- Oversee and coordinate the work of field technicians, ensuring adherence to installation and maintenance protocols.
- Develop and refine installation, calibration, and maintenance procedures for new and existing systems.
- Conduct remote diagnostics on equipment failures and guide field teams through repair processes.
- Manage inventory of spare parts and equipment, ensuring availability for field operations.
- Prepare detailed technical reports, including installation summaries, maintenance logs, and performance evaluations.
- Communicate effectively with clients, project managers, and internal engineering teams to resolve technical challenges.
- Contribute to the design and improvement of remote monitoring systems based on field feedback and performance data.
- Ensure compliance with safety regulations and best practices for all field operations.
- Train junior technicians on technical procedures, system functionalities, and troubleshooting techniques.
- Manage remote access and security protocols for monitoring systems.
- Plan and schedule preventative maintenance activities to minimize downtime.
- Evaluate new technologies and tools that can enhance remote support capabilities.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, or a related technical field.
- Minimum of 5 years of experience in the installation, maintenance, and troubleshooting of complex electronic systems, preferably including remote monitoring or control systems.
- Strong understanding of network protocols, communication technologies (e.g., cellular, satellite, Wi-Fi), and data transmission.
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment.
- Demonstrated ability to analyze technical data and generate comprehensive reports.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong remote communication and collaboration skills, with the ability to guide field personnel effectively.
- Experience with data logging, SCADA systems, or IoT devices is highly desirable.
- Ability to manage multiple tasks and prioritize effectively in a remote coordination role.
- Familiarity with safety procedures relevant to field installations and maintenance.
- Certification in relevant technologies (e.g., Cisco, CompTIA) is a plus.
- Adaptability to evolving technological landscapes and a commitment to continuous learning.
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Senior Field Service Engineer - Remote Monitoring
Posted 13 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation and control systems, is looking for a highly skilled and experienced Senior Field Service Engineer to join their innovative team. This is a fully remote position, requiring you to provide expert technical support and troubleshooting for complex machinery and systems from your home office. The ideal candidate will have a strong background in mechanical, electrical, or industrial engineering, coupled with extensive experience in installation, maintenance, and repair of sophisticated equipment. You will be responsible for diagnosing issues, providing remote guidance to on-site technicians, and ensuring the optimal performance and uptime of critical systems for our clients. This role demands excellent problem-solving skills, clear communication, and the ability to work independently.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for a wide range of industrial equipment.
- Diagnose complex mechanical, electrical, and software issues via remote access tools and detailed communication.
- Guide and assist on-site personnel (customers or junior technicians) through troubleshooting and repair procedures.
- Develop and maintain comprehensive documentation, including service manuals and troubleshooting guides.
- Analyze system performance data to proactively identify potential issues and recommend preventative maintenance.
- Conduct remote system commissioning and configuration.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Manage and track service requests and resolutions using CRM software.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Stay up-to-date with the latest technological advancements in industrial automation and our product lines.
- Contribute to the training and development of junior service engineers.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related technical field.
- Minimum of 6-8 years of experience in field service, technical support, or a related engineering role, preferably within industrial automation or manufacturing.
- Proven expertise in troubleshooting and repairing complex electro-mechanical systems.
- Strong understanding of PLCs, HMI, VFDs, and other industrial control components.
- Excellent analytical and problem-solving skills with a methodical approach.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency with remote access and diagnostic tools.
- Ability to work autonomously and manage multiple priorities effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if required (though the role is primarily remote).
- Experience with CAD software is a plus.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and proactive Field Service Engineer to provide essential installation and maintenance support. This is a critical, fully remote role that ensures the seamless operation and upkeep of complex systems and equipment. While the role is remote, it requires the ability to remotely diagnose, troubleshoot, and guide on-site technicians or clients through installation and repair procedures. The successful candidate will be responsible for developing detailed installation guides and troubleshooting protocols, providing expert technical advice and support to field teams, analyzing performance data to identify potential issues, and recommending preventative maintenance strategies. You will also be involved in training field personnel on new equipment and procedures, maintaining accurate records of service activities, and contributing to the improvement of product reliability and maintainability through feedback. The ideal candidate will possess a strong technical background in mechanical, electrical, or a related engineering discipline, with at least 5 years of experience in field service, installation, or maintenance roles. Exceptional problem-solving skills and the ability to diagnose intricate technical issues remotely are essential. You should be proficient in interpreting technical manuals, schematics, and blueprints. Excellent communication and interpersonal skills are crucial for effectively guiding and supporting on-site teams. This is a fully remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while ensuring critical service levels are met. A proven track record of successfully supporting field operations from a remote capacity is highly preferred. You will be instrumental in ensuring customer satisfaction by minimizing downtime and maximizing equipment efficiency. Our client is dedicated to providing a supportive remote work environment and opportunities for continuous technical learning.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Monitoring Systems
Posted 15 days ago
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Job Description
Our client is looking for a Senior Field Service Engineer with expertise in remote monitoring systems to join their team. This is a fully remote position, emphasizing proactive support and troubleshooting from a distance. You will be responsible for the installation, maintenance, and repair of sophisticated monitoring equipment across various client sites, leveraging remote diagnostic tools and communication technologies. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and the ability to provide exceptional customer support in a virtual environment. This role requires a highly organized and detail-oriented individual who can manage their workload effectively and ensure minimal downtime for client systems.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer (Remote Monitoring & Diagnostics)
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled Senior Field Service Engineer to join our dedicated remote support team. This role is crucial for providing advanced technical assistance, diagnostics, and maintenance guidance for complex industrial equipment, all managed from a remote location. The ideal candidate will have a robust background in mechanical, electrical, or electronic systems, coupled with exceptional diagnostic abilities and remote troubleshooting skills. You will be the primary point of contact for field technicians facing intricate issues, guiding them through problem-solving processes via teleconference, video calls, and detailed documentation. This position requires a proactive approach to identifying potential failures, developing preventative maintenance strategies, and ensuring maximum uptime for our clients' critical assets.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide expert-level remote technical support and troubleshooting for complex machinery and systems.
- Diagnose equipment malfunctions using remote diagnostic tools, data logs, and real-time monitoring systems.
- Guide on-site field technicians through complex repair and maintenance procedures via virtual channels.
- Analyze equipment performance data to identify trends, predict potential failures, and recommend preventative actions.
- Develop and maintain detailed technical documentation, including troubleshooting guides and best practice manuals.
- Collaborate with engineering and product development teams to relay feedback on equipment design and performance.
- Manage service requests and ensure timely resolution of technical issues.
- Conduct remote training sessions for field service personnel on new equipment and diagnostic techniques.
- Ensure adherence to safety protocols and client site requirements during remote guidance.
- Contribute to the continuous improvement of remote service delivery processes and tools.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related field.
- Minimum of 6 years of experience in field service, technical support, or a similar role, with a strong emphasis on diagnostics.
- Proven experience in remote troubleshooting and support for industrial equipment.
- Proficiency with diagnostic software, remote access tools, and data analysis platforms.
- Deep understanding of mechanical, electrical, and electronic systems.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Strong communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical personnel.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with PLC programming and industrial automation is a plus.
- Willingness to travel occasionally for critical on-site interventions if required.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Monitoring & Control Systems
Posted today
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer with expertise in remote monitoring and control systems. This is a fully remote position, allowing you to leverage your technical skills from anywhere.
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
- Provide advanced remote technical support for industrial automation and control systems, including PLCs, HMIs, SCADA, and VFDs.
- Diagnose and troubleshoot complex hardware and software issues remotely, utilizing diagnostic tools and remote access platforms.
- Guide and assist on-site technicians and customer personnel in performing installations, maintenance, and repairs.
- Develop and implement preventative maintenance plans to ensure system reliability and uptime.
- Optimize system performance through parameter adjustments and software updates.
- Create and maintain detailed technical documentation, including troubleshooting guides, user manuals, and system configurations.
- Collaborate with engineering and product development teams to provide feedback on system design and functionality.
- Manage spare parts inventory and coordinate timely replacement of faulty components.
- Conduct remote training sessions for customer staff on system operation and maintenance.
- Ensure all work is performed in accordance with safety standards and company procedures.
- Respond to emergency service requests and provide timely resolutions.
- Stay current with the latest advancements in automation technology, industrial networking, and control systems.
- Maintain accurate records of service activities, customer interactions, and resolutions in the CRM system.
- Proactively identify potential system failures and recommend mitigation strategies.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a strong focus on industrial automation, control systems, and remote support.
- Proficiency in PLC programming (e.g., Siemens, Allen-Bradley, Omron) and HMI/SCADA software.
- Solid understanding of industrial networks (e.g., Ethernet/IP, Modbus, Profibus) and communication protocols.
- Experience with troubleshooting complex electrical, electronic, and mechanical systems.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills for effective remote interaction.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote access tools and technologies.
- Relevant certifications in automation or control systems are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Technician (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a skilled and dedicated Senior Field Technician to provide on-site support and remote troubleshooting for our specialized equipment installations. This hybrid role requires a balance of hands-on field work and remote technical assistance. You will be responsible for installing, maintaining, and repairing complex machinery and systems at client locations, while also offering expert remote support to junior technicians and end-users. Key duties include diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and documenting all service activities. The ideal candidate will have extensive experience in mechanical and electrical systems, with a strong understanding of diagnostic tools and techniques. Excellent problem-solving abilities, attention to detail, and the capacity to work independently are essential. You must possess strong communication skills to effectively guide remote troubleshooting efforts and liaise with clients and internal teams. This role demands flexibility, as it involves both site visits and remote support responsibilities. A commitment to continuous learning and staying updated with the latest technological advancements is crucial. You will play a vital role in ensuring the optimal performance and longevity of our installations, supporting clients in **Meru, Meru, KE** and beyond.
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6
Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client, a prominent manufacturer of advanced industrial equipment, is seeking a Lead Field Service Engineer to provide expert remote technical support and guidance. This position is entirely remote, allowing you to leverage your expertise from anywhere. The ideal candidate will have extensive hands-on experience in troubleshooting, diagnosing, and repairing complex machinery and systems, with a strong aptitude for remote problem-solving. You will serve as a primary point of contact for field technicians and customers facing technical challenges, offering clear, concise, and effective remote assistance. Responsibilities include developing and delivering remote training programs, creating technical documentation and troubleshooting guides, and identifying systemic issues to improve product reliability and serviceability. You will collaborate with engineering and product development teams to provide feedback on product design and performance based on field observations. A deep understanding of mechanical, electrical, and hydraulic systems is required, along with excellent diagnostic skills and a methodical approach to problem-solving. Strong communication, interpersonal, and presentation skills are essential for effectively guiding others remotely. Experience with remote diagnostic tools, video conferencing platforms, and AR/VR technologies for technical support is highly desirable. If you are a seasoned technical expert passionate about enabling others to solve complex problems and excel in a remote, client-facing role, we invite you to apply. This position is connected to our service network in **Embu, Embu, KE**, but is performed remotely.
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Field Service Engineer - Remote Support & Installation
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Field Service Engineer to provide remote support, troubleshooting, and installation guidance for their advanced equipment. While this role requires occasional on-site visits for complex installations or critical repairs, the primary focus will be on leveraging remote technologies to diagnose issues, guide customers through setup procedures, and ensure the optimal performance of installed systems. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a proven track record of providing exceptional customer service in a technical support capacity. This position offers a significant degree of autonomy and the ability to manage your work remotely.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment issues via phone, video conferencing, and remote access tools.
- Guide customers through installation, setup, and configuration processes of new equipment.
- Diagnose mechanical, electrical, and software-related problems and provide effective solutions.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and user manuals.
- Conduct remote training sessions for customers on equipment operation and maintenance.
- Collaborate with internal engineering and product development teams to report recurring issues and suggest product improvements.
- Schedule and perform occasional on-site service visits for installations, repairs, or preventative maintenance as required.
- Manage service requests and ensure timely resolution to customer satisfaction.
- Maintain detailed records of service activities, including diagnosis, actions taken, and parts used.
- Stay up-to-date with product updates, technical specifications, and industry best practices.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 3-5 years of experience in a field service or technical support role, preferably with complex machinery or industrial equipment.
- Proven ability to diagnose and troubleshoot intricate technical issues.
- Strong understanding of electrical circuits, mechanical systems, and software interfaces.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with remote support tools and diagnostic software.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Willingness to travel for occasional on-site visits.
- A customer-centric approach with a commitment to service excellence.
- Experience in (Specific Industry, e.g., medical devices, industrial automation) is a significant advantage.
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Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide advanced technical support and troubleshooting for complex systems. This is a fully remote position, requiring you to work from your home office, providing expert guidance and solutions to on-site technicians and clients. You will be the primary point of contact for resolving intricate technical issues, conducting remote diagnostics, and developing innovative solutions. The ideal candidate possesses a strong mechanical and electrical aptitude, exceptional problem-solving skills, and the ability to clearly communicate technical information to both technical and non-technical audiences. This role demands a proactive approach to identifying potential issues, documenting procedures, and contributing to the continuous improvement of our client's products and services. As a Senior Field Service Engineer, your responsibilities will encompass:
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
- Providing expert remote technical support for complex electromechanical systems.
- Diagnosing and troubleshooting intricate hardware and software issues via remote access tools.
- Developing detailed technical guides, repair procedures, and best practice documentation.
- Mentoring and guiding junior field service technicians through challenging repairs.
- Analyzing performance data to identify trends and areas for product or service enhancement.
- Collaborating with engineering and product development teams to relay field feedback and drive product improvements.
- Managing spare parts inventory and ensuring timely dispatch for critical repairs.
- Participating in the development and delivery of remote training programs for clients and internal staff.
- Responding to high-priority service requests and ensuring minimal downtime for clients.
- Maintaining meticulous records of service calls, repairs, and resolutions in the CRM system.
- Adhering to all safety protocols and company policies, even in a remote capacity.
- Proactively identifying potential failure points and recommending preventative maintenance strategies.
- Staying abreast of the latest technological advancements relevant to our client's product portfolio.
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
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