2 Senior Field Service Engineer Remote Monitoring Systems jobs in whatjobs
Senior Field Service Engineer - Remote Monitoring Systems
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for a Senior Field Service Engineer with expertise in remote monitoring systems to join their team. This is a fully remote position, emphasizing proactive support and troubleshooting from a distance. You will be responsible for the installation, maintenance, and repair of sophisticated monitoring equipment across various client sites, leveraging remote diagnostic tools and communication technologies. The ideal candidate possesses a strong technical background, excellent problem-solving skills, and the ability to provide exceptional customer support in a virtual environment. This role requires a highly organized and detail-oriented individual who can manage their workload effectively and ensure minimal downtime for client systems.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
Responsibilities:
Perform remote diagnostics and troubleshooting of monitoring systems and associated hardware.
Guide on-site technicians or clients through installation and setup procedures .
Develop and maintain comprehensive documentation for system configurations, maintenance procedures, and troubleshooting guides.
Analyze system performance data to identify potential issues and recommend preventative maintenance.
Respond to service requests and resolve technical issues promptly and efficiently.
Collaborate with the engineering team to provide feedback on product design and performance.
Conduct virtual training sessions for clients or junior technicians on system operation and maintenance.
Manage inventory of spare parts and ensure availability for necessary on-site interventions.
Stay up-to-date with the latest technologies and advancements in remote monitoring systems.
Ensure all service activities comply with safety regulations and company standards.
Qualifications:
Diploma or Bachelor's degree in Electrical Engineering, Electronics, Computer Science, or a related technical field.
Minimum of 5 years of experience in field service engineering, with a specialization in remote monitoring systems, IoT devices, or similar technologies.
Proficiency in diagnosing and troubleshooting complex technical issues remotely.
Strong understanding of networking principles , communication protocols, and hardware/software integration.
Experience with diagnostic tools and remote access software .
Excellent communication skills , both written and verbal, with the ability to explain technical concepts to non-technical users.
Strong organizational and time management skills , essential for remote work.
Ability to work independently and as part of a remote team.
This is a unique opportunity to utilize your technical expertise in a fully remote capacity, supporting critical infrastructure. While conceptually tied to Kisumu, Kisumu, KE , your work location is flexible across Kenya. If you are a dedicated service professional adept at remote problem-solving, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Monitoring Systems
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer with expertise in remote monitoring systems to join their innovative team. This position operates on a fully remote basis, allowing you to provide crucial technical support and maintenance solutions from your home base. You will be responsible for the installation, troubleshooting, and repair of advanced industrial equipment and systems, primarily focusing on remote diagnostics and performance optimization. Your technical acumen and problem-solving skills will be vital in ensuring minimal downtime and maximum operational efficiency for our clients.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of complex electromechanical systems and industrial equipment using sophisticated monitoring tools.
- Provide on-site technical support and complex repair services when remote solutions are not feasible, traveling as required.
- Install, commission, and maintain advanced monitoring and control systems.
- Develop and document technical procedures, service manuals, and troubleshooting guides.
- Conduct preventative maintenance and performance tuning of equipment to ensure optimal operation.
- Train customer technical staff on the operation and maintenance of installed systems.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage service requests and maintain detailed records of all service activities and parts inventory.
- Ensure compliance with all safety regulations and company policies.
- Respond to emergency service calls and resolve issues promptly.
- Mentor junior service engineers and provide technical guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong background in industrial automation, control systems, or complex machinery.
- Proven expertise in diagnosing and repairing electromechanical systems, PLC systems, and network-based monitoring solutions.
- Proficiency in using diagnostic software, oscilloscopes, multimeters, and other relevant test equipment.
- Experience with remote access and monitoring technologies (e.g., IoT platforms, VPNs).
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Demonstrated ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.
- Willingness to travel for on-site interventions as needed.
- A commitment to providing exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
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