9 Field Service Engineer Remote Support jobs in whatjobs
Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client is searching for a highly skilled and proactive Field Service Engineer to provide essential installation and maintenance support. This is a critical, fully remote role that ensures the seamless operation and upkeep of complex systems and equipment. While the role is remote, it requires the ability to remotely diagnose, troubleshoot, and guide on-site technicians or clients through installation and repair procedures. The successful candidate will be responsible for developing detailed installation guides and troubleshooting protocols, providing expert technical advice and support to field teams, analyzing performance data to identify potential issues, and recommending preventative maintenance strategies. You will also be involved in training field personnel on new equipment and procedures, maintaining accurate records of service activities, and contributing to the improvement of product reliability and maintainability through feedback. The ideal candidate will possess a strong technical background in mechanical, electrical, or a related engineering discipline, with at least 5 years of experience in field service, installation, or maintenance roles. Exceptional problem-solving skills and the ability to diagnose intricate technical issues remotely are essential. You should be proficient in interpreting technical manuals, schematics, and blueprints. Excellent communication and interpersonal skills are crucial for effectively guiding and supporting on-site teams. This is a fully remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while ensuring critical service levels are met. A proven track record of successfully supporting field operations from a remote capacity is highly preferred. You will be instrumental in ensuring customer satisfaction by minimizing downtime and maximizing equipment efficiency. Our client is dedicated to providing a supportive remote work environment and opportunities for continuous technical learning.
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Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled Field Service Engineer with a focus on remote support and diagnostics to join their technical team. This is a fully remote position, enabling you to leverage your expertise to assist clients and field technicians virtually. You will be responsible for providing expert technical support, troubleshooting complex issues, and guiding on-site personnel through installation, maintenance, and repair procedures for our advanced equipment. Your role will involve analyzing technical data, interpreting schematics, and utilizing remote diagnostic tools to identify root causes of equipment malfunctions. You will develop detailed technical documentation, including troubleshooting guides, service manuals, and best practice advisories, to empower both our internal teams and our customers. The ideal candidate possesses a deep understanding of mechanical, electrical, and software systems within our product domain. Strong problem-solving skills, excellent communication abilities (both written and verbal), and the capacity to clearly explain technical information to non-technical audiences are crucial. You will also be involved in training remote field technicians, sharing your knowledge, and ensuring consistent service quality across all support interactions. Collaboration with engineering and product development teams to provide feedback on product performance and identify areas for improvement is a key aspect of this role. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field, coupled with a minimum of 5 years of experience in field service, technical support, or a similar role, is required. Experience with remote monitoring and control systems is highly advantageous. This position is integral to our operations in **Kericho, Kericho, KE**, and offers a competitive salary and benefits package for a technically adept professional ready to excel in a remote-first environment.
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Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and proactive Field Service Engineer with a strong aptitude for remote support to join their fully remote technical team. This role is critical in providing expert-level installation, troubleshooting, and maintenance support for complex industrial equipment and systems. The successful candidate will leverage advanced diagnostic tools and remote access technologies to resolve client issues efficiently and effectively, minimizing downtime. You will be responsible for guiding on-site technicians, diagnosing hardware and software malfunctions, and ensuring the optimal performance of installed systems. This position requires excellent problem-solving skills, technical proficiency, and outstanding communication abilities to serve a global client base from your remote work location.
Key Responsibilities:
Qualifications:
This Field Service Engineer role is fully remote, offering a dynamic opportunity to provide critical technical support to clients worldwide from your chosen location. Join our client's committed technical support team and play a vital role in maintaining operational excellence for their customers.
Key Responsibilities:
- Provide remote technical support for installation, maintenance, and repair of industrial equipment.
- Diagnose and troubleshoot hardware, software, and network issues remotely.
- Guide on-site personnel through complex repair and maintenance procedures.
- Develop and maintain detailed technical documentation and knowledge base articles.
- Analyze system performance data to identify potential problems and recommend preventative measures.
- Escalate unresolved issues to senior technical staff or engineering teams.
- Conduct remote training sessions for clients on equipment operation and basic maintenance.
- Collaborate with the engineering team on product improvements based on field feedback.
- Manage service requests and track resolution progress in a timely manner.
- Ensure customer satisfaction through effective and efficient problem resolution.
- Stay up-to-date with product updates, new technologies, and industry best practices.
- Adhere to all safety protocols when providing guidance for on-site operations.
Qualifications:
- Associate's or Bachelor's degree in Engineering Technology, Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service, technical support, or installation and maintenance of industrial equipment.
- Proven ability to diagnose and troubleshoot complex technical issues remotely.
- Proficiency with remote access tools, diagnostic software, and network troubleshooting.
- Strong understanding of mechanical, electrical, and/or electronic systems.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in a customer-facing role with a focus on service excellence.
- Must have a dedicated home office setup with reliable high-speed internet access.
This Field Service Engineer role is fully remote, offering a dynamic opportunity to provide critical technical support to clients worldwide from your chosen location. Join our client's committed technical support team and play a vital role in maintaining operational excellence for their customers.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Remote Support
Posted 12 days ago
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Job Description
Our client is seeking a technically skilled and customer-focused Field Service Engineer to provide remote support and troubleshooting for our advanced machinery and equipment. While this role is primarily remote, it may involve occasional on-site visits for complex issues or installations. You will be the primary point of contact for clients experiencing technical difficulties, utilizing your expertise to diagnose problems, guide them through solutions, and ensure minimal downtime. Your responsibilities will include responding to service requests and customer inquiries; providing remote technical assistance via phone, email, and video conferencing; troubleshooting hardware and software issues; creating detailed technical reports and documentation; managing spare parts inventory for remote dispatch; and escalating complex issues to senior engineering teams when necessary. The ideal candidate will possess a strong technical background in mechanical, electrical, or electronic systems, with at least 3 years of experience in a field service or technical support role. Familiarity with diagnostic tools, schematics, and technical manuals is essential. Excellent problem-solving skills, patience, and the ability to communicate complex technical information clearly to non-technical users are paramount. Strong customer service skills and a dedication to client satisfaction are crucial. As this position is predominantly remote, you must be a self-disciplined individual with excellent time management skills and the ability to work independently. A reliable internet connection and a suitable home office environment are mandatory. A willingness to travel for occasional on-site support is required. This is a fantastic opportunity to apply your engineering expertise in a flexible remote setting, contributing to the operational success of our valued clients. We offer a competitive contract rate and the chance to be part of a supportive and innovative team.
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Field Service Engineer, Remote Support
Posted 11 days ago
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Job Description
Our client is searching for a highly skilled and motivated Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This role is fully remote, enabling you to leverage your expertise to assist clients globally from your home office. You will be responsible for troubleshooting technical issues, diagnosing problems, and guiding on-site technicians or customers through repair and maintenance procedures using remote diagnostic tools and video conferencing. The ideal candidate possesses a strong mechanical and electrical aptitude, with extensive experience in diagnosing and repairing a wide range of machinery. Excellent communication skills are essential, particularly the ability to explain complex technical concepts clearly and concisely to individuals with varying levels of technical expertise. You must be resourceful, patient, and adept at problem-solving under pressure. Experience with remote monitoring and diagnostic software is highly desirable. The ability to interpret technical manuals, schematics, and blueprints is a must. A proactive approach to identifying potential issues and providing preventative solutions will be highly valued. This position requires a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, along with at least 5 years of hands-on experience in field service or technical support. Our client is committed to a remote-first culture, providing comprehensive training and the necessary tools for success. This is an excellent opportunity to utilize your engineering skills in a flexible, remote capacity, contributing to the operational efficiency of critical industries worldwide. Your expertise will be crucial in minimizing downtime and ensuring customer satisfaction.
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Field Service Engineer - Remote Support
Posted 16 days ago
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Job Description
Our client is seeking a highly skilled and dedicated Field Service Engineer to provide expert technical support and maintenance for specialized equipment. While this role is fundamentally field-based, our client is implementing a remote-first support structure where this position will primarily function from a remote setting, offering advanced troubleshooting, remote diagnostics, and guidance to on-site technicians or clients. You will be responsible for analyzing complex technical issues, providing timely and effective solutions, and ensuring minimal downtime for critical systems. The ideal candidate will possess a strong engineering background, hands-on experience with electromechanical systems, and exceptional diagnostic abilities. You will utilize advanced remote access tools, diagnostic software, and communication platforms to deliver first-rate support. Responsibilities include developing and updating technical documentation, creating troubleshooting guides, and training junior technicians remotely. You will collaborate closely with engineering and product development teams to provide feedback on product performance and identify areas for improvement. A key aspect of this role is proactive monitoring of equipment status and implementing preventative maintenance strategies where possible through remote interventions. Excellent communication skills are paramount, as you will be interacting with customers and internal teams, often under pressure, to resolve technical challenges. This role demands a self-motivated individual with strong problem-solving skills and the ability to manage their workload effectively in a remote environment. The successful candidate will be adaptable, detail-oriented, and committed to delivering exceptional technical service.Location: This position is fully remote, allowing you to provide support to clients and field technicians across various regions.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support and troubleshooting for complex electromechanical systems.
- Diagnose equipment failures using advanced diagnostic tools and remote access software.
- Develop and implement solutions to minimize equipment downtime.
- Create and maintain technical documentation, manuals, and troubleshooting guides.
- Train and guide on-site technicians or customers remotely on equipment operation and maintenance.
- Collaborate with engineering teams to report product issues and suggest improvements.
- Monitor equipment performance remotely and recommend preventative maintenance actions.
- Manage service requests efficiently, ensuring timely resolution.
- Adhere to safety protocols and quality standards in all technical interventions.
- Maintain accurate service records and reports.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Diploma in a relevant engineering discipline with significant experience will be considered.
- Minimum of 5 years of experience as a Field Service Engineer or in a similar technical support role.
- Strong understanding of electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency in using diagnostic equipment, multimeters, and oscilloscopes.
- Experience with remote diagnostic tools and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for complex on-site interventions if required.
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Field Service Engineer - Remote Support
Posted 7 days ago
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Job Description
Our client, a leader in industrial automation and control systems, is seeking a skilled Field Service Engineer to provide remote technical support and troubleshooting for their advanced machinery. While this role is primarily remote, it requires occasional travel to client sites for complex installations or repairs. You will be the first line of support for customers experiencing technical issues, diagnosing problems, and guiding them through resolution steps via phone, email, and video conferencing. Responsibilities include maintaining detailed service records, documenting troubleshooting procedures, and contributing to the knowledge base. You will collaborate with the engineering and product development teams to identify recurring issues and suggest product improvements. The ideal candidate has a strong background in electrical, mechanical, or industrial engineering with extensive experience in diagnosing and repairing complex electromechanical systems. Proficiency in reading technical diagrams and schematics is essential. You should possess excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. This is a fully remote role, requiring strong analytical skills, problem-solving capabilities, and the ability to manage your time effectively in a home office environment. You must be a self-starter, comfortable working with minimal supervision, and possess a keen attention to detail. A commitment to providing exceptional customer service and a passion for technology are vital. This role is crucial for ensuring the seamless operation of our clients' equipment, supporting installations and maintenance primarily within the region of Meru, Meru, KE , but with the ability to provide remote assistance globally.
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Field Service Engineer (Remote Support)
Posted 7 days ago
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Job Description
Our client is seeking a highly competent Field Service Engineer with a specialization in remote support to join our expanding team. This is a fully remote position, enabling you to provide critical technical assistance and troubleshooting from your home base. Although conceptually aligned with operations in **Malindi, Kilifi, KE**, this role offers unparalleled flexibility. You will be responsible for providing advanced technical support and maintenance guidance for complex electromechanical systems and industrial equipment. This involves diagnosing and resolving issues remotely through detailed communication, remote access tools, and comprehensive documentation. You will work closely with on-site technicians, guiding them through repair procedures, preventative maintenance tasks, and system upgrades. A key aspect of this role is your ability to translate complex technical information into clear, actionable instructions. You will maintain detailed service logs, track equipment performance, and identify recurring issues to inform product development and enhance serviceability. The ideal candidate will have a strong background in mechanical, electrical, or electronic systems, with proven experience in troubleshooting and repair. Excellent diagnostic skills, a proactive approach to problem-solving, and exceptional customer service orientation are paramount. You should be comfortable working independently and managing your time effectively in a remote setting. Proficiency with diagnostic software and a willingness to stay updated on the latest technological advancements in our product lines are essential. This role is crucial in ensuring minimal downtime and maximum operational efficiency for our clients across various industries.
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Field Service Engineer - Remote Support
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and adaptable Field Service Engineer to provide critical remote support for their advanced industrial equipment. This is a fully remote role, offering the opportunity to leverage your technical expertise to diagnose, troubleshoot, and guide on-site technicians through complex installation, maintenance, and repair procedures. You will be the primary remote point of contact for technical challenges, ensuring minimal downtime and maximum efficiency for our clients. This role demands exceptional problem-solving skills and the ability to communicate technical information clearly and effectively across distances.
Responsibilities:
Responsibilities:
- Provide expert remote technical support to on-site field technicians encountering issues with installation, operation, maintenance, and repair of industrial machinery.
- Diagnose equipment malfunctions by analyzing system data, diagnostic reports, and technician feedback.
- Develop clear, step-by-step troubleshooting guides and procedures for on-site teams.
- Conduct virtual training sessions for field technicians on new equipment, diagnostic techniques, and best practices.
- Maintain detailed records of all remote support interactions, including issues identified, solutions provided, and follow-up actions.
- Collaborate with engineering and product development teams to identify root causes of recurring issues and contribute to product improvements.
- Ensure compliance with safety protocols and quality standards in all recommended procedures.
- Stay current with product updates, technical bulletins, and industry best practices.
- Manage the escalation process for complex technical issues requiring direct engineering intervention.
- Utilize remote access tools, video conferencing, and other communication technologies to effectively support field operations.
- Significant experience (5+ years) as a Field Service Engineer, Technical Support Specialist, or similar role, with a strong emphasis on industrial equipment maintenance and repair.
- In-depth knowledge of mechanical, electrical, and electronic systems related to industrial machinery.
- Proven ability to diagnose and troubleshoot complex technical problems remotely.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to varying audiences.
- Proficiency with diagnostic software, remote access tools, and CRM systems.
- Strong understanding of technical documentation, schematics, and blueprints.
- Ability to remain calm and effective under pressure in a remote support environment.
- Experience in providing training or mentoring to technical staff is highly desirable.
- Associate's or Bachelor's degree in Engineering Technology, Mechanical Engineering, Electrical Engineering, or a related field, or equivalent experience.
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