59 Senior Field Service Engineer Remote Support jobs in whatjobs
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide advanced technical support and troubleshooting for complex systems. This is a fully remote position, requiring you to work from your home office, providing expert guidance and solutions to on-site technicians and clients. You will be the primary point of contact for resolving intricate technical issues, conducting remote diagnostics, and developing innovative solutions. The ideal candidate possesses a strong mechanical and electrical aptitude, exceptional problem-solving skills, and the ability to clearly communicate technical information to both technical and non-technical audiences. This role demands a proactive approach to identifying potential issues, documenting procedures, and contributing to the continuous improvement of our client's products and services. As a Senior Field Service Engineer, your responsibilities will encompass:
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
- Providing expert remote technical support for complex electromechanical systems.
- Diagnosing and troubleshooting intricate hardware and software issues via remote access tools.
- Developing detailed technical guides, repair procedures, and best practice documentation.
- Mentoring and guiding junior field service technicians through challenging repairs.
- Analyzing performance data to identify trends and areas for product or service enhancement.
- Collaborating with engineering and product development teams to relay field feedback and drive product improvements.
- Managing spare parts inventory and ensuring timely dispatch for critical repairs.
- Participating in the development and delivery of remote training programs for clients and internal staff.
- Responding to high-priority service requests and ensuring minimal downtime for clients.
- Maintaining meticulous records of service calls, repairs, and resolutions in the CRM system.
- Adhering to all safety protocols and company policies, even in a remote capacity.
- Proactively identifying potential failure points and recommending preventative maintenance strategies.
- Staying abreast of the latest technological advancements relevant to our client's product portfolio.
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
This advertiser has chosen not to accept applicants from your region.
0
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Engineer with a focus on remote support to join their Installation & Maintenance division. While field service often implies on-site work, this unique role leverages advanced remote diagnostics, troubleshooting, and virtual assistance to support clients and on-site technicians. You will be the primary point of contact for complex technical issues, guiding clients and junior technicians through intricate repair and maintenance procedures via video calls, detailed documentation, and remote access tools. Responsibilities include diagnosing hardware and software failures, developing detailed step-by-step repair instructions, and providing expert advice to resolve critical equipment malfunctions. The ideal candidate will possess deep technical expertise in a relevant field (e.g., industrial machinery, specialized electronics, complex systems), coupled with exceptional problem-solving and communication skills. You will create and update technical manuals, knowledge base articles, and training materials for remote delivery. This is a fully remote position, requiring you to establish and maintain a professional home office environment with reliable high-speed internet. You will collaborate with internal engineering teams to identify product improvements and contribute to the product development lifecycle based on field insights. This role is associated with the **Ruiru, Kiambu, KE** area, suggesting a focus on supporting clients within and around this region, albeit remotely. You will be expected to manage your workload independently, prioritize urgent issues, and maintain thorough documentation of all service requests and resolutions. Qualifications include a Bachelor's degree in Engineering (Mechanical, Electrical, or relevant field) or equivalent practical experience, along with a minimum of 6 years of experience in field service engineering, technical support, or a related role. Proven experience with remote diagnostic tools, virtual collaboration platforms, and technical documentation is essential. Strong diagnostic abilities, a customer-centric approach, and the capacity to explain complex technical concepts clearly and concisely are paramount. If you are an adept problem-solver looking to apply your extensive technical knowledge in a remote support capacity, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client, a leader in industrial automation and machinery, is seeking a highly skilled and experienced Senior Field Service Engineer to provide remote support and technical expertise. This is a unique, fully remote role designed for individuals who excel at diagnosing and resolving complex technical issues without on-site presence. You will be the primary point of contact for troubleshooting and guiding clients through intricate installation, maintenance, and repair procedures via remote tools and communication channels. Your responsibilities will include providing advanced technical assistance to customers and internal support teams, analyzing equipment performance data, and developing comprehensive troubleshooting guides and knowledge base articles. The ideal candidate will possess a strong mechanical and electrical engineering background, with extensive experience in diagnosing and repairing sophisticated industrial equipment. Proficiency with remote diagnostic tools, VNC, RDP, and other remote access technologies is essential. Excellent communication and interpersonal skills are paramount, enabling you to clearly explain technical procedures, provide calm guidance under pressure, and build rapport with customers remotely. You should be adept at interpreting technical manuals, schematics, and diagnostic outputs. This position demands strong analytical and problem-solving abilities, coupled with a proactive approach to identifying potential issues and implementing preventative solutions. This is a critical role supporting our global client base, ensuring minimal downtime and maximum operational efficiency for their machinery. The Senior Field Service Engineer will leverage their deep technical knowledge to resolve challenging issues, contributing to customer satisfaction and the company's reputation for excellent service. You will also participate in training sessions for junior engineers and assist in the continuous improvement of remote support processes and tools. The ability to document issues thoroughly and provide feedback to engineering and product development teams is also a key component of this role. This is an outstanding opportunity for a seasoned engineer to apply their expertise in a dynamic, remote environment, offering significant flexibility and the chance to impact a wide range of industries.
This advertiser has chosen not to accept applicants from your region.
2
Senior Field Service Engineer - Remote Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide remote technical support and oversight for installation and maintenance operations. This is a fully remote position, where you will leverage your expertise to guide and troubleshoot complex technical issues from your home office, ensuring optimal performance of equipment and systems deployed in the field. You will be responsible for developing remote diagnostic procedures, providing expert guidance to on-site technicians, and analyzing maintenance data to identify potential problems before they arise. Your role will involve detailed technical documentation, continuous improvement of service protocols, and contributing to the design of more reliable and maintainable systems. The ideal candidate will possess a deep understanding of mechanical, electrical, or relevant engineering principles, combined with significant hands-on experience in installation and maintenance. Strong diagnostic skills, excellent problem-solving abilities, and the capacity to clearly communicate technical information are paramount. Proficiency with remote diagnostic tools and software is essential. You will collaborate closely with engineering, product development, and customer support teams to resolve challenging technical issues and enhance product longevity. This role requires exceptional self-management, organizational skills, and the ability to work effectively within a dynamic, geographically dispersed remote team. The advertised location for this remote role is Malindi, Kilifi, KE , but you are not required to be based there.
This advertiser has chosen not to accept applicants from your region.
3
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced Senior Field Service Engineer to provide remote technical support and diagnostic expertise for complex industrial equipment. This is a fully remote role where you will be the first point of contact for technical escalations, guiding on-site technicians and end-users through troubleshooting, maintenance, and repair procedures. Your deep understanding of electromechanical systems and your ability to communicate technical information clearly and concisely will be crucial in minimizing downtime and ensuring optimal equipment performance. You will be a vital link between the technical support team and field operations.
Key Responsibilities:
Key Responsibilities:
- Provide remote troubleshooting and technical support for a wide range of industrial machinery and systems via phone, video conferencing, and remote diagnostic tools.
- Analyze equipment malfunctions and failures, identifying root causes and developing effective solutions.
- Guide and mentor on-site field technicians and customer engineers through complex repair and maintenance procedures.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and FAQs.
- Identify recurring issues and collaborate with engineering and product development teams to implement design improvements and preventative maintenance strategies.
- Manage service requests and maintain detailed records of all support interactions, resolutions, and customer feedback in the CRM system.
- Escalate critical issues to appropriate internal departments (e.g., R&D, manufacturing) and ensure timely resolution.
- Contribute to the training and development of junior support engineers and field service personnel.
- Proactively identify opportunities to improve the remote support process and enhance customer satisfaction.
- Stay current with product updates, technical specifications, and industry best practices for the equipment serviced.
- This role operates remotely, serving clients globally but based within the operational hub of Nairobi, Nairobi, KE .
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with a strong emphasis on remote diagnostics and troubleshooting.
- Proven expertise in diagnosing and repairing complex industrial equipment (e.g., automation systems, heavy machinery, precision instruments).
- Excellent understanding of electrical, mechanical, and software systems.
- Strong proficiency with diagnostic software, remote access tools, and common testing equipment.
- Exceptional communication, active listening, and problem-solving skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a high-pressure remote environment.
- Experience in creating and delivering technical documentation and training materials.
- Familiarity with CRM and ticketing systems.
- Willingness to occasionally travel for critical on-site support if remote solutions are exhausted (less than 10% travel).
This advertiser has chosen not to accept applicants from your region.
4
Senior Field Service Engineer - Remote Support
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide advanced remote support and diagnostics for complex industrial equipment. This role is critical for ensuring minimal downtime and maximum operational efficiency for our clients' machinery. The ideal candidate will possess deep technical expertise in electromechanical systems, exceptional troubleshooting skills, and the ability to guide on-site technicians through intricate repair and maintenance procedures. You will be the go-to expert for resolving challenging technical issues, leveraging remote tools and communication technologies.
Responsibilities:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, maintenance, and repair of industrial machinery and systems.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools and data analysis.
- Guide and assist on-site field technicians through detailed repair procedures and best practices.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice advisories.
- Analyze equipment performance data to identify potential failures and recommend proactive maintenance strategies.
- Collaborate with engineering and product development teams to resolve product issues and provide feedback for improvements.
- Conduct remote training sessions for client personnel and internal service teams on equipment operation and maintenance.
- Manage service requests efficiently, ensuring timely resolution and high levels of customer satisfaction.
- Stay current with the latest technological advancements and product updates relevant to the equipment serviced.
- Contribute to the development and refinement of remote support tools and processes.
- Perform root cause analysis for recurring equipment failures and implement corrective actions.
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- A minimum of 7-10 years of experience in field service engineering or a similar technical support role, with a strong emphasis on electromechanical systems.
- Proven ability to troubleshoot and diagnose complex issues remotely.
- Proficiency with diagnostic software, control systems, PLCs, and data acquisition tools.
- Excellent understanding of mechanical principles, electrical circuits, and software integration.
- Exceptional problem-solving and analytical skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to diverse audiences.
- Experience in providing guidance and training to technical personnel.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with (mention specific types of industrial equipment, e.g., CNC machines, packaging equipment, automation systems) is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading manufacturer of industrial automation equipment, is seeking a highly skilled Senior Field Service Engineer with a focus on remote support and troubleshooting to join their fully remote technical assistance team. In this critical role, you will be the primary point of contact for resolving complex technical issues with our advanced machinery deployed at client sites across the globe. Leveraging cutting-edge diagnostic tools and your extensive expertise, you will guide on-site personnel through repair procedures, perform remote system diagnostics, and ensure minimal downtime for our customers. This position offers unparalleled flexibility, allowing you to work from anywhere.
Your responsibilities will include providing advanced technical support via phone, video conferencing, and remote access tools. You will diagnose hardware and software malfunctions, develop troubleshooting strategies, and document solutions for future reference. This involves interpreting technical schematics, understanding complex electromechanical systems, and utilizing remote monitoring software effectively. You will also play a key role in training junior engineers and client technicians on effective troubleshooting techniques and preventative maintenance strategies. Collaborating closely with the product development and engineering teams to provide feedback on product performance and identify areas for improvement is also a core function.
The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A minimum of 7-10 years of experience in field service, technical support, or maintenance of complex industrial equipment is required. Demonstrated expertise in diagnosing and repairing automated systems, PLCs, robotics, or similar technologies is essential. Proficiency with remote access and diagnostic software is a must. Strong analytical, problem-solving, and communication skills are paramount, along with the ability to remain calm and effective under pressure. While this is a remote role, occasional travel for critical on-site interventions might be required. This is an excellent opportunity to utilize your advanced technical skills in a challenging and rewarding remote position with a global industry leader.
Your responsibilities will include providing advanced technical support via phone, video conferencing, and remote access tools. You will diagnose hardware and software malfunctions, develop troubleshooting strategies, and document solutions for future reference. This involves interpreting technical schematics, understanding complex electromechanical systems, and utilizing remote monitoring software effectively. You will also play a key role in training junior engineers and client technicians on effective troubleshooting techniques and preventative maintenance strategies. Collaborating closely with the product development and engineering teams to provide feedback on product performance and identify areas for improvement is also a core function.
The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field. A minimum of 7-10 years of experience in field service, technical support, or maintenance of complex industrial equipment is required. Demonstrated expertise in diagnosing and repairing automated systems, PLCs, robotics, or similar technologies is essential. Proficiency with remote access and diagnostic software is a must. Strong analytical, problem-solving, and communication skills are paramount, along with the ability to remain calm and effective under pressure. While this is a remote role, occasional travel for critical on-site interventions might be required. This is an excellent opportunity to utilize your advanced technical skills in a challenging and rewarding remote position with a global industry leader.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior field service engineer remote support Jobs in Kenya !
6
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide expert remote technical support and guidance for their complex installation and maintenance operations. This role is crucial for troubleshooting, diagnosing, and resolving technical issues encountered by on-site teams, ensuring minimal downtime and optimal performance of equipment. The ideal candidate will possess deep technical expertise in mechanical, electrical, or hydraulic systems, coupled with exceptional problem-solving abilities and strong communication skills for effective remote collaboration. You will act as a key technical resource, offering guidance and solutions to ensure successful project execution and client satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for installation and maintenance projects.
- Diagnose complex mechanical, electrical, or hydraulic system failures based on descriptions and diagnostic data.
- Guide on-site technicians through complex repair procedures and maintenance tasks.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals.
- Analyze equipment performance data to identify potential issues and recommend preventive maintenance strategies.
- Collaborate with engineering and product development teams to resolve recurring technical problems and provide feedback for product improvement.
- Conduct remote training sessions for field technicians on new equipment and procedures.
- Manage and prioritize incoming technical support requests, ensuring timely resolution.
- Maintain accurate records of all service calls, repairs, and parts used.
- Stay up-to-date with the latest technological advancements and industry best practices in installation and maintenance.
- Act as a subject matter expert for internal teams on technical matters.
- Ensure adherence to safety protocols and quality standards in all remote guidance provided.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in field service, installation, or maintenance of complex industrial equipment.
- Proven expertise in diagnosing and troubleshooting mechanical, electrical, and/or hydraulic systems.
- Strong understanding of diagnostic tools and techniques.
- Exceptional problem-solving and analytical skills.
- Excellent verbal and written communication skills, with the ability to clearly explain technical concepts remotely.
- Proficiency with remote diagnostic tools, video conferencing, and technical documentation software.
- Ability to work independently and manage multiple urgent requests in a remote environment.
- Experience in training or mentoring junior technicians is a plus.
- Knowledge of relevant industry standards and safety regulations.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Field Service Engineer to provide remote technical support for complex industrial machinery and systems. This is a fully remote position, allowing you to leverage your expertise from anywhere while ensuring our clients' operations run smoothly. You will be responsible for diagnosing and resolving technical issues through remote diagnostics, video conferencing, and detailed troubleshooting guides. Your duties will include providing advanced technical support to on-site technicians, interpreting schematics and technical documentation, and developing comprehensive repair strategies. You will also be involved in creating and updating knowledge base articles, training materials, and best practice guides for remote support operations. Collaboration with engineering and product development teams to identify recurring issues and suggest product improvements will be a significant part of your role. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field, with a minimum of 7 years of experience in field service, technical support, or a similar role within the industrial sector. A proven track record in diagnosing and resolving complex mechanical, electrical, and software issues remotely is essential. Excellent problem-solving skills, strong communication and interpersonal abilities, and the capacity to effectively guide less experienced technicians are critical. Familiarity with remote diagnostic tools, IoT platforms, and advanced troubleshooting methodologies is highly desirable. This role demands a proactive, detail-oriented individual who can work independently and deliver exceptional support in a remote-first environment. You will be a critical link in our client's support network, ensuring client satisfaction and minimizing downtime through expert remote intervention. The ability to adapt to new technologies and evolving client needs will be key to success in this role, contributing to efficient and effective service delivery without the need for on-site travel.
This advertiser has chosen not to accept applicants from your region.
8
Senior Field Service Engineer (Remote Support)
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide remote technical support and expertise for their advanced industrial equipment. While the role requires remote support capabilities, the successful candidate will be instrumental in guiding on-site technicians, diagnosing complex issues, and ensuring the optimal performance and longevity of our client's machinery. This position demands a strong mechanical and electrical aptitude, exceptional problem-solving skills, and the ability to communicate technical information clearly and effectively. You will be a critical link between the field and the engineering teams, troubleshooting issues that require in-depth technical knowledge.
Key Responsibilities:
This is a predominantly remote role, requiring the ability to work independently and effectively manage technical support cases from a distance. Excellent communication skills, both written and verbal, are paramount for success. The ideal candidate will be proactive, detail-oriented, and possess a strong customer-centric approach. While primarily remote, occasional site visits for critical issue resolution or training may be required, depending on business needs. The role offers a competitive salary and benefits package, along with opportunities for professional growth. The successful candidate will contribute remotely to the maintenance and support of equipment operating within the **Nakuru, Nakuru, KE** region.
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic support for industrial machinery and equipment.
- Guide and assist on-site technicians through complex repair and maintenance procedures via remote communication tools.
- Analyze equipment performance data to identify potential issues and recommend preventative maintenance.
- Develop and maintain technical documentation, including repair manuals, troubleshooting guides, and best practice procedures.
- Conduct remote training sessions for field technicians on equipment operation, maintenance, and repair.
- Collaborate with the engineering and product development teams to resolve recurring technical issues and suggest product improvements.
- Manage spare parts inventory and coordinate logistics for replacements when necessary.
- Ensure timely and accurate reporting of all service activities and resolutions.
- Respond to urgent technical support requests and escalate issues as needed.
- Stay up-to-date with the latest technological advancements in relevant industrial equipment.
- Contribute to the continuous improvement of service delivery processes.
- Perform root cause analysis for equipment failures.
- Evaluate customer feedback and service performance metrics to identify areas for enhancement.
This is a predominantly remote role, requiring the ability to work independently and effectively manage technical support cases from a distance. Excellent communication skills, both written and verbal, are paramount for success. The ideal candidate will be proactive, detail-oriented, and possess a strong customer-centric approach. While primarily remote, occasional site visits for critical issue resolution or training may be required, depending on business needs. The role offers a competitive salary and benefits package, along with opportunities for professional growth. The successful candidate will contribute remotely to the maintenance and support of equipment operating within the **Nakuru, Nakuru, KE** region.
This advertiser has chosen not to accept applicants from your region.
9