8 Lead Field Service Engineer Remote Support jobs in whatjobs
Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client, a prominent manufacturer of advanced industrial equipment, is seeking a Lead Field Service Engineer to provide expert remote technical support and guidance. This position is entirely remote, allowing you to leverage your expertise from anywhere. The ideal candidate will have extensive hands-on experience in troubleshooting, diagnosing, and repairing complex machinery and systems, with a strong aptitude for remote problem-solving. You will serve as a primary point of contact for field technicians and customers facing technical challenges, offering clear, concise, and effective remote assistance. Responsibilities include developing and delivering remote training programs, creating technical documentation and troubleshooting guides, and identifying systemic issues to improve product reliability and serviceability. You will collaborate with engineering and product development teams to provide feedback on product design and performance based on field observations. A deep understanding of mechanical, electrical, and hydraulic systems is required, along with excellent diagnostic skills and a methodical approach to problem-solving. Strong communication, interpersonal, and presentation skills are essential for effectively guiding others remotely. Experience with remote diagnostic tools, video conferencing platforms, and AR/VR technologies for technical support is highly desirable. If you are a seasoned technical expert passionate about enabling others to solve complex problems and excel in a remote, client-facing role, we invite you to apply. This position is connected to our service network in **Embu, Embu, KE**, but is performed remotely.
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Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client, a leading provider of industrial equipment, is looking for a highly skilled and experienced Lead Field Service Engineer to provide remote support and technical leadership. This fully remote position is critical for ensuring optimal performance and minimizing downtime for our customers' machinery. You will be responsible for diagnosing complex technical issues remotely, providing expert guidance to on-site technicians, developing troubleshooting procedures, and contributing to the continuous improvement of our service offerings. Key responsibilities include utilizing remote diagnostic tools and software to identify equipment faults, offering detailed technical support via phone, video conferencing, and email, creating and maintaining comprehensive technical documentation and knowledge bases, training junior field service engineers, and collaborating with the engineering and product development teams to resolve recurring issues and improve product design. The ideal candidate will possess a Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field, with a strong background in industrial equipment installation, maintenance, and repair. Proven experience in a field service or technical support role, with a demonstrated ability to diagnose and resolve complex mechanical and electrical problems, is essential. Proficiency with diagnostic software, remote access tools, and a thorough understanding of industrial automation and control systems are highly valued. Excellent communication, problem-solving, and interpersonal skills are required, along with the ability to effectively guide and mentor others. As this is a fully remote role, you must be highly self-motivated, organized, and capable of working independently with minimal supervision. This role offers the flexibility to work from anywhere in Kenya, providing crucial remote support for installations and maintenance activities in areas including Mlolongo, Machakos, KE . Our client offers a competitive salary, benefits, and a stimulating remote work environment focused on technical excellence and customer satisfaction.
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Lead Field Service Engineer - Remote Support
Posted 19 days ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Field Service Engineer to provide remote technical support and guidance for their advanced equipment. This is a critical, fully remote role that allows you to leverage your technical expertise from anywhere. You will be responsible for diagnosing and troubleshooting complex mechanical, electrical, and software issues remotely, providing expert technical assistance to field technicians and customers, and ensuring optimal performance and uptime of client installations. Key responsibilities include developing and delivering remote training programs for service personnel, creating comprehensive technical documentation and knowledge base articles, and analyzing service data to identify recurring problems and recommend preventative solutions. You will also collaborate with engineering and product development teams to provide feedback on product design and reliability. The ideal candidate must possess a strong background in mechanical and/or electrical engineering, extensive experience with complex machinery, and exceptional problem-solving skills. Proven ability to diagnose and resolve technical issues remotely using diagnostic tools and communication technologies is essential. Excellent communication, presentation, and interpersonal skills are required to effectively guide and train others. A bachelor's degree in a relevant engineering discipline or equivalent experience is preferred. This role requires self-motivation, the ability to manage time effectively, and a commitment to providing exceptional technical support. If you are a seasoned engineer with a passion for problem-solving and contributing to the success of a global client base remotely, this opportunity is for you. Your expertise will be instrumental in ensuring the seamless operation of our client's products worldwide.
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Lead Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client, a leading provider of industrial automation solutions, is seeking a highly skilled Lead Field Service Engineer to join their fully remote technical support team. This role is critical for providing advanced remote assistance and troubleshooting for complex electromechanical systems and industrial equipment. The ideal candidate will possess extensive hands-on experience with machinery, diagnostics, and repair, coupled with exceptional communication skills to guide on-site technicians and end-users through intricate procedures. As a remote-first position, you will leverage telepresence technology, diagnostic software, and your deep technical knowledge to resolve issues efficiently and minimize downtime for clients globally. Your expertise will be invaluable in ensuring the optimal performance and longevity of our client's cutting-edge installations. Your responsibilities will include diagnosing complex mechanical, electrical, and software issues remotely, developing detailed step-by-step troubleshooting guides, and providing expert technical support via video conferencing, phone, and remote access tools. You will analyze performance data, identify root causes of recurring problems, and contribute to the development of preventative maintenance strategies. This role also involves training and mentoring junior remote support engineers and collaborating closely with the product development and engineering teams to provide feedback for product improvements. We are looking for a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer service from a distance. This is an exciting opportunity to apply your field service expertise in a flexible, fully remote capacity. Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and automation systems.
- Diagnose complex mechanical, electrical, and software issues using remote diagnostic tools.
- Develop detailed troubleshooting procedures and technical documentation for remote assistance.
- Guide on-site technicians and end-users through repair and maintenance processes via video and remote access.
- Analyze equipment performance data to identify trends and potential failure points.
- Collaborate with product development and engineering teams to resolve product issues and suggest improvements.
- Train and mentor junior remote support engineers.
- Manage case escalations and ensure timely resolution of critical customer issues.
- Contribute to the knowledge base by documenting common issues and solutions.
- Ensure customer satisfaction through efficient and effective remote support.
- Maintain up-to-date knowledge of company products and industry advancements.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Proven expertise in diagnosing and troubleshooting electromechanical systems, PLCs, and industrial control systems.
- Strong understanding of networking principles and remote access technologies.
- Proficiency with diagnostic software and remote support tools.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently, manage time effectively, and handle pressure in a remote environment.
- Strong customer service orientation.
- Willingness to stay current with technology advancements.
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Lead Field Service Engineer - Remote Support
Posted 16 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide critical remote support for their advanced industrial equipment. This fully remote position will involve diagnosing and troubleshooting complex technical issues experienced by clients, guiding on-site technicians through repair and maintenance procedures, and ensuring optimal equipment performance. You will act as the primary escalation point for challenging technical problems, leveraging your deep knowledge of mechanical, electrical, and software systems. Responsibilities include analyzing equipment performance data, conducting remote diagnostics, developing detailed repair instructions, and contributing to the knowledge base with solutions and best practices. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of diagnostic tools, and the ability to interpret complex schematics and technical manuals. Excellent communication, problem-solving, and interpersonal skills are essential, particularly the ability to convey technical information clearly and patiently to diverse audiences, often under pressure. Candidates must have a minimum of 8 years of experience in field service engineering or a related technical support role, with a strong background in troubleshooting and repair. A Bachelor's degree in Engineering or a related technical discipline is preferred. Professional certifications relevant to industrial equipment are a plus. This role requires a proactive, self-motivated individual who can work independently and manage their time effectively in a remote setting. You will be crucial in minimizing equipment downtime and ensuring client satisfaction, contributing significantly to our client's reputation for reliability and expert support. This is an excellent opportunity to apply your extensive technical expertise in a flexible, impactful remote role.
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Lead Field Service Engineer (Remote Support)
Posted 7 days ago
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Job Description
Our client, a global leader in specialized industrial equipment, is seeking a highly experienced Lead Field Service Engineer to provide remote technical support and guidance. This role is crucial for ensuring our clients receive timely and effective assistance in maintaining and troubleshooting complex machinery. While the primary function is remote, you will leverage your extensive on-site experience to diagnose issues, develop solutions, and guide junior technicians and end-users through intricate repair and maintenance procedures. The ideal candidate possesses a deep technical understanding of industrial systems, excellent problem-solving skills, and superb communication abilities to convey complex technical information clearly. This position offers the flexibility of remote work while requiring a high level of technical expertise and client interaction.
Key Responsibilities:
Qualifications:
This is a predominantly remote position, offering flexibility in your work location. If you are an experienced service engineer with a passion for problem-solving and client support, we encourage you to apply. Contribute your expertise to our global team, supporting installations and maintenance, even from Nairobi, Nairobi, KE .
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose complex mechanical, electrical, and software issues via remote diagnostic tools and client communication.
- Develop detailed step-by-step repair and maintenance procedures for clients and field technicians.
- Create and update technical documentation, including service manuals, troubleshooting guides, and FAQs.
- Conduct remote training sessions for clients and junior service engineers on equipment operation, maintenance, and repair.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage service requests, ensuring timely resolution and high levels of customer satisfaction.
- Analyze service data to identify trends and proactively address potential issues.
- Advise on preventative maintenance schedules and best practices.
- Escalate critical issues to appropriate internal departments when necessary.
- Maintain accurate records of all remote support interactions and resolutions.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7-10 years of hands-on experience as a Field Service Engineer or similar role, with extensive exposure to complex industrial machinery.
- Proven expertise in diagnosing and troubleshooting mechanical, electrical, and control systems.
- Excellent understanding of industrial equipment, including hydraulics, pneumatics, and automation.
- Exceptional communication, listening, and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
- Proficiency in using remote diagnostic software, CRM, and other technical support tools.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience training and mentoring junior technical staff is highly desirable.
- Willingness to travel occasionally for complex on-site escalation or training if required (though primary role is remote).
This is a predominantly remote position, offering flexibility in your work location. If you are an experienced service engineer with a passion for problem-solving and client support, we encourage you to apply. Contribute your expertise to our global team, supporting installations and maintenance, even from Nairobi, Nairobi, KE .
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Engineer (Remote Support)
Posted 4 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to provide remote technical support and leadership for their on-site service teams. This is a critical, fully remote position focused on enabling our field engineers to perform complex installations, diagnostics, and repairs with maximum efficiency and accuracy. The ideal candidate possesses extensive expertise in electro-mechanical systems, advanced troubleshooting skills, and a strong ability to guide and mentor technical personnel remotely. You will be responsible for developing remote support strategies, analyzing field reports, resolving challenging technical issues, and ensuring adherence to service standards and safety protocols. This role requires excellent technical communication and problem-solving capabilities, allowing you to make a significant impact without being physically present at every site.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and guidance to field service engineers performing installations, maintenance, and repairs on complex machinery/equipment.
- Analyze diagnostic data, error logs, and field reports to identify root causes of technical issues.
- Develop and implement remote troubleshooting procedures and best practices.
- Conduct remote training sessions for field service technicians on new equipment, advanced diagnostics, and repair techniques.
- Collaborate with the engineering and R&D departments to relay field issues and contribute to product improvements.
- Ensure all remote support activities align with company service level agreements (SLAs) and customer satisfaction goals.
- Create and update technical documentation, service manuals, and knowledge base articles based on field feedback.
- Manage the escalation of complex technical problems, providing clear instructions for resolution.
- Monitor performance metrics of field service operations and identify areas for improvement.
- Maintain a strong focus on safety and ensure remote guidance promotes safe working practices.
- Bachelor's degree in Engineering (Mechanical, Electrical, Mechatronics) or a related technical field.
- Minimum of 8 years of experience in field service engineering, with a significant portion focused on complex machinery or industrial equipment.
- Proven expertise in diagnosing and troubleshooting advanced electro-mechanical systems.
- Strong understanding of control systems, PLC programming, and network communications.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to clearly explain technical concepts remotely.
- Demonstrated ability to lead, mentor, and guide technical teams effectively from a distance.
- Proficiency with diagnostic tools, remote access software, and technical documentation.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with the specific types of equipment/machinery relevant to our industry is highly preferred.
- A strong commitment to quality, safety, and customer satisfaction.
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Lead Field Service Engineer (Remote Support)
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to provide expert remote technical support and guidance. In this fully remote role, you will be the primary point of contact for complex technical issues, troubleshooting, and on-site coordination for our field technicians. You will leverage your extensive knowledge of industrial machinery, diagnostics, and repair to remotely diagnose problems, develop repair strategies, and provide step-by-step instructions to on-site teams.
Your responsibilities will include analyzing diagnostic data, creating detailed technical documentation, and developing training materials for field engineers. You will collaborate with the engineering and product development teams to identify recurring issues and contribute to product improvements. This role requires exceptional problem-solving abilities, strong communication skills, and the capacity to clearly articulate technical solutions to both technical and non-technical personnel via remote channels. You will also be responsible for managing the escalation of critical issues and ensuring timely resolution. The ideal candidate is a self-starter, highly organized, and adept at working independently within a remote structure, ensuring maximum uptime and customer satisfaction for our installed base.
Location: Embu, Embu, KE
Qualifications:
Your responsibilities will include analyzing diagnostic data, creating detailed technical documentation, and developing training materials for field engineers. You will collaborate with the engineering and product development teams to identify recurring issues and contribute to product improvements. This role requires exceptional problem-solving abilities, strong communication skills, and the capacity to clearly articulate technical solutions to both technical and non-technical personnel via remote channels. You will also be responsible for managing the escalation of critical issues and ensuring timely resolution. The ideal candidate is a self-starter, highly organized, and adept at working independently within a remote structure, ensuring maximum uptime and customer satisfaction for our installed base.
Location: Embu, Embu, KE
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or engineering roles, with a significant portion involving remote diagnostics and support.
- Extensive knowledge of mechanical, electrical, and hydraulic systems.
- Proficiency in using diagnostic equipment and software for troubleshooting complex machinery.
- Demonstrated ability to read and interpret technical manuals, blueprints, and schematics.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to explain complex technical concepts clearly and concisely.
- Experience in training or mentoring junior technical staff.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Familiarity with CRM systems and remote support tools.
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