5,241 Senior Field Service Engineer Remote Support jobs in Kenya
Remote Field Service Technician - Remote
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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Remote Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide remote support and diagnostics for complex machinery and equipment. This is a fully remote position, requiring the technician to troubleshoot issues, guide on-site personnel, and manage remote maintenance activities from their home office. The successful candidate will possess exceptional technical acumen, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical users. This role is crucial for minimizing downtime and ensuring the optimal performance of our client's deployed assets.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various types of equipment and systems.
- Diagnose equipment malfunctions using remote diagnostic tools and software.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Develop and maintain clear, concise technical documentation and user guides for remote assistance.
- Analyze equipment performance data and identify potential issues before they occur.
- Schedule and coordinate remote maintenance activities with field teams and clients.
- Respond promptly to service requests and ensure timely resolution of technical problems.
- Maintain an up-to-date knowledge base of product specifications, common issues, and solutions.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage the inventory of spare parts for remote support purposes if applicable.
- Ensure all remote support activities adhere to safety protocols and company standards.
- Escalate complex technical issues to higher-level support or engineering teams.
- Document all remote service interactions, findings, and resolutions in the CRM system.
- Stay abreast of technological advancements in relevant industries.
- A Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 4-6 years of experience in field service, technical support, or a similar role, preferably with exposure to complex machinery or industrial equipment.
- Proven ability to excel in a fully remote work environment, demonstrating strong autonomy and communication skills.
- Proficiency with remote diagnostic tools, software, and network connectivity.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong understanding of electrical, mechanical, and electronic systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM systems and technical documentation platforms.
- Experience with control systems, automation, or specialized industrial equipment is highly advantageous.
- Customer-focused mindset with a commitment to providing outstanding service.
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Remote Field Service Technician (Remote Oversight)
Posted 22 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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Field Service Engineer (Remote Support)
Posted 22 days ago
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Job Description
Our client is searching for a highly skilled and proactive Field Service Engineer to provide essential installation and maintenance support. This is a critical, fully remote role that ensures the seamless operation and upkeep of complex systems and equipment. While the role is remote, it requires the ability to remotely diagnose, troubleshoot, and guide on-site technicians or clients through installation and repair procedures. The successful candidate will be responsible for developing detailed installation guides and troubleshooting protocols, providing expert technical advice and support to field teams, analyzing performance data to identify potential issues, and recommending preventative maintenance strategies. You will also be involved in training field personnel on new equipment and procedures, maintaining accurate records of service activities, and contributing to the improvement of product reliability and maintainability through feedback. The ideal candidate will possess a strong technical background in mechanical, electrical, or a related engineering discipline, with at least 5 years of experience in field service, installation, or maintenance roles. Exceptional problem-solving skills and the ability to diagnose intricate technical issues remotely are essential. You should be proficient in interpreting technical manuals, schematics, and blueprints. Excellent communication and interpersonal skills are crucial for effectively guiding and supporting on-site teams. This is a fully remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while ensuring critical service levels are met. A proven track record of successfully supporting field operations from a remote capacity is highly preferred. You will be instrumental in ensuring customer satisfaction by minimizing downtime and maximizing equipment efficiency. Our client is dedicated to providing a supportive remote work environment and opportunities for continuous technical learning.
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Field Service Technician - Remote
Posted 22 days ago
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Job Description
Our client is seeking a highly motivated and experienced Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for providing remote technical support and troubleshooting for a wide range of industrial equipment. This involves diagnosing complex mechanical and electrical issues through remote monitoring systems, video consultations, and detailed customer communication. Your primary goal will be to ensure minimal downtime for our clients' machinery and to guide them through effective maintenance and repair procedures. You will be expected to maintain detailed logs of all service interactions, including issues, resolutions, and preventative measures. Collaboration with internal engineering teams to provide feedback on product performance and potential improvements is also a key aspect of this role. Excellent problem-solving skills and a deep understanding of electromechanical systems are crucial. The ideal candidate will possess strong diagnostic abilities, be proficient in using remote access tools, and have a proven track record of delivering exceptional customer service in a technical support capacity. A commitment to continuous learning and staying updated with the latest technological advancements in the field is essential. This role requires a proactive approach to identifying potential issues before they escalate and a patient, methodical approach to problem resolution. You will be an integral part of our client's mission to deliver unparalleled support services, making a tangible impact on their operational efficiency. The role emphasizes clear and concise communication, both written and verbal, to effectively convey technical information to a diverse range of users. Successful candidates will demonstrate a high degree of autonomy and self-discipline, essential for a remote work environment. You will be joining a team dedicated to excellence and innovation in the installation and maintenance sector. The job location is conceptually **Bungoma, Bungoma, KE**, but the role is performed entirely remotely.
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Field Service Technician - Remote Support
Posted 22 days ago
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Job Description
Our client is seeking a motivated and technically proficient Field Service Technician to provide essential remote support for their advanced installation and maintenance operations. This role is pivotal in ensuring the optimal performance and longevity of our client's products and systems, all managed from a remote-first perspective. You will be the first point of contact for troubleshooting and resolving technical issues reported by clients, utilizing remote diagnostic tools and software. Your responsibilities include guiding on-site personnel through complex installation procedures, performing remote maintenance and upgrades, and documenting technical issues and their resolutions. A deep understanding of electro-mechanical systems, diagnostic procedures, and problem-solving techniques is essential. You will collaborate with engineering and support teams to identify root causes of issues and develop effective solutions. Excellent communication skills are paramount, as you will need to clearly explain technical procedures and solutions to clients and field personnel, many of whom may not have extensive technical backgrounds. This role requires a strong aptitude for learning new technologies quickly and adapting to diverse customer needs. You will be instrumental in minimizing downtime and maximizing customer satisfaction through efficient remote assistance. This is an exciting opportunity for a skilled technician to leverage their expertise in a fully remote capacity, supporting critical operations without the need for constant on-site presence. We are looking for a self-starter with a proactive approach to customer service and a passion for technical problem-solving. Your ability to think critically under pressure and provide clear, concise guidance will be highly valued. If you are adept at remote troubleshooting and dedicated to providing exceptional technical support, we encourage you to apply for this dynamic role.
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5
Lead Field Service Technician (Remote Technical Support)
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Field Service Technician (Remote Support Focus)
Posted 22 days ago
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Job Description
Our client is seeking a skilled and adaptable Field Service Technician with a strong emphasis on remote support capabilities. This is a **fully remote** position, where you will leverage your technical expertise to diagnose, troubleshoot, and resolve issues for a diverse range of equipment and systems, often requiring remote access and support strategies. You will be responsible for providing timely and effective technical assistance to customers, guiding them through complex problem-solving processes via phone, video conferencing, and remote desktop tools. In situations where remote resolution is not possible, you may be required to travel to customer sites for hands-on repairs and maintenance, though the primary focus of this role is remote troubleshooting and support coordination. You will maintain detailed service records, document troubleshooting steps, and communicate technical findings clearly to both technical and non-technical stakeholders. The ideal candidate possesses a broad understanding of mechanical, electrical, and potentially software systems, with exceptional diagnostic and problem-solving skills. You must be highly organized, self-motivated, and capable of managing your time effectively to address customer needs promptly in a **fully remote** setting. Proficiency with diagnostic software, remote access tools, and a willingness to learn new technologies are essential. Strong communication and interpersonal skills are paramount, as you will be the face of our client to their customers, even remotely. If you are a proactive problem-solver with a passion for providing exceptional technical support and thrive in an independent, remote work environment, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various equipment and systems.
- Diagnose hardware, software, and network issues using remote diagnostic tools.
- Guide customers through step-by-step troubleshooting procedures via phone, video, and remote access.
- Document all service activities, resolutions, and customer interactions accurately.
- Escalate complex issues to senior technicians or engineering teams as needed.
- When necessary, schedule and perform on-site repairs and maintenance (travel may be required).
- Identify opportunities for system improvements and provide feedback to product development.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Stay updated on product knowledge and service best practices.
- Ensure compliance with safety and operational procedures.
- High school diploma or equivalent; technical certifications are a plus.
- Proven experience as a Field Service Technician, Technical Support Specialist, or similar role.
- Strong diagnostic and troubleshooting skills across mechanical and electrical systems.
- Proficiency with remote access software and diagnostic tools.
- Excellent verbal and written communication skills.
- Ability to explain technical issues clearly to non-technical users.
- Strong organizational and time management skills.
- Self-motivated and able to work effectively in a remote environment.
- Willingness to travel occasionally if required for on-site support.
- Experience with (Specific Industry Equipment - e.g., industrial machinery, medical devices) is a plus.
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7
Field Service Technician - Remote Diagnostic Support
Posted 17 days ago
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Job Description
Our client is seeking a skilled and proactive Field Service Technician who can provide remote diagnostic support for complex machinery and equipment. This role is designed for an individual who can leverage their technical expertise to guide on-site personnel through troubleshooting and repair processes, minimizing the need for physical site visits. As a remote support specialist, you will be crucial in ensuring minimal downtime for our clients' operations. Your ability to interpret technical schematics, communicate instructions clearly, and guide others through intricate repair procedures will be paramount. This position offers the flexibility of a remote work environment, allowing you to assist clients globally.
Key Responsibilities:
Qualifications:
This remote-centric role is perfect for a seasoned technician who excels at problem-solving and communication, enabling them to support clients effectively without being physically present. If you are adept at diagnosing complex issues remotely, we invite you to apply.
Key Responsibilities:
- Provide remote technical assistance and diagnostic support for mechanical, electrical, and electronic systems.
- Guide on-site technicians or client personnel through troubleshooting, repair, and maintenance procedures via video conferencing, phone, and detailed written instructions.
- Analyze technical issues reported by clients and determine the most effective remote resolution strategies.
- Interpret complex technical diagrams, schematics, and manuals to provide accurate guidance.
- Document all remote support interactions, including issues identified, steps taken, and resolutions achieved.
- Identify recurring technical problems and provide feedback to the engineering team for product improvement.
- Advise on the necessary tools, parts, and procedures required for on-site repairs.
- Ensure adherence to safety protocols during all remote guidance processes.
- Maintain a high level of customer satisfaction by resolving technical issues efficiently and effectively.
- Stay updated on product specifications, service bulletins, and repair best practices.
Qualifications:
- Proven experience as a Field Service Technician or in a similar technical support role, preferably with experience in industrial machinery, electronics, or complex equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in reading and interpreting technical drawings, blueprints, and schematics.
- Excellent communication and interpersonal skills, with the ability to provide clear, step-by-step instructions to individuals with varying technical expertise.
- Proficiency with remote collaboration tools (e.g., video conferencing software, remote desktop access).
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional under pressure.
- A commitment to safety and quality in all aspects of work.
- Self-motivated and able to work independently in a remote setting.
- Experience with a specific industry (e.g., manufacturing, medical devices, automation) is a strong asset.
This remote-centric role is perfect for a seasoned technician who excels at problem-solving and communication, enabling them to support clients effectively without being physically present. If you are adept at diagnosing complex issues remotely, we invite you to apply.
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8
Field Service Technician (Remote Oversight)
Posted 15 days ago
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Job Description
Our client, a leader in specialized equipment installation and maintenance, is seeking a motivated Field Service Technician to join their fully remote support and coordination team. While the role is remote, with a conceptual presence in **Kericho, Kericho, KE**, you will be responsible for remotely guiding and supporting field technicians, troubleshooting equipment issues, and ensuring the successful installation and maintenance of complex machinery. The ideal candidate possesses a strong technical aptitude, extensive hands-on experience with electromechanical systems, and a knack for problem-solving. You will utilize remote diagnostic tools, provide clear instructions to on-site personnel, and manage service requests efficiently. This position requires excellent communication skills, the ability to convey technical information effectively, and a customer-centric approach. You will work closely with clients and internal engineering teams to resolve technical challenges and ensure optimal equipment performance. The successful candidate will be highly self-disciplined, organized, and capable of managing their workload independently in a remote setting. A proactive attitude towards identifying potential issues and providing preventative solutions is highly valued. Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Troubleshoot complex equipment malfunctions using remote diagnostic tools.
- Assist in the planning and scheduling of field service operations.
- Ensure adherence to installation, maintenance, and repair procedures.
- Document service activities, resolutions, and technical feedback accurately.
- Collaborate with engineering and product development teams on equipment improvements.
- Manage spare parts inventory and coordinate logistics for field repairs.
- Respond to service inquiries and ensure timely resolution of customer issues.
- Stay updated on product technical specifications and service bulletins.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Mechatronics).
- Proven experience as a Field Service Technician or in a related technical support role.
- Strong understanding of electromechanical systems and industrial equipment.
- Proficiency with diagnostic tools and remote support technologies.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities in a remote environment.
- Customer-focused mindset and strong interpersonal skills.
- Experience in installation and maintenance of specific machinery is a plus.
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