3 Field Service Technician Remote Oversight jobs in whatjobs
Field Service Technician (Remote Oversight)
Posted 13 days ago
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Job Description
Our client, a leader in specialized equipment installation and maintenance, is seeking a motivated Field Service Technician to join their fully remote support and coordination team. While the role is remote, with a conceptual presence in **Kericho, Kericho, KE**, you will be responsible for remotely guiding and supporting field technicians, troubleshooting equipment issues, and ensuring the successful installation and maintenance of complex machinery. The ideal candidate possesses a strong technical aptitude, extensive hands-on experience with electromechanical systems, and a knack for problem-solving. You will utilize remote diagnostic tools, provide clear instructions to on-site personnel, and manage service requests efficiently. This position requires excellent communication skills, the ability to convey technical information effectively, and a customer-centric approach. You will work closely with clients and internal engineering teams to resolve technical challenges and ensure optimal equipment performance. The successful candidate will be highly self-disciplined, organized, and capable of managing their workload independently in a remote setting. A proactive attitude towards identifying potential issues and providing preventative solutions is highly valued. Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Troubleshoot complex equipment malfunctions using remote diagnostic tools.
- Assist in the planning and scheduling of field service operations.
- Ensure adherence to installation, maintenance, and repair procedures.
- Document service activities, resolutions, and technical feedback accurately.
- Collaborate with engineering and product development teams on equipment improvements.
- Manage spare parts inventory and coordinate logistics for field repairs.
- Respond to service inquiries and ensure timely resolution of customer issues.
- Stay updated on product technical specifications and service bulletins.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Mechatronics).
- Proven experience as a Field Service Technician or in a related technical support role.
- Strong understanding of electromechanical systems and industrial equipment.
- Proficiency with diagnostic tools and remote support technologies.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage multiple priorities in a remote environment.
- Customer-focused mindset and strong interpersonal skills.
- Experience in installation and maintenance of specific machinery is a plus.
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Field Service Technician (Remote Oversight)
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled Field Service Technician who can provide remote oversight and support for on-site technicians performing installation and maintenance tasks. This fully remote role allows you to leverage your expertise to guide and troubleshoot complex issues without being physically present at the job site. You will be responsible for remotely diagnosing problems, interpreting technical data, and providing step-by-step instructions to field technicians to ensure successful installations, repairs, and preventative maintenance. The ideal candidate will have extensive hands-on experience in installation and maintenance across various industrial or technical fields, combined with excellent communication and problem-solving skills. You must be proficient in interpreting technical manuals, schematics, and diagnostic reports. Familiarity with remote support tools, video conferencing platforms, and potentially augmented reality (AR) technologies for remote assistance is highly desirable. This position requires a proactive approach, the ability to think critically under pressure, and exceptional clarity in explaining technical procedures to on-site personnel who may have varying levels of expertise. You will also be responsible for documenting support interactions, updating knowledge bases, and escalating critical issues when necessary. The ability to work independently, manage your time effectively across different time zones if needed, and maintain a professional demeanor in all interactions is crucial. We are looking for an individual passionate about technical problem-solving and committed to ensuring operational efficiency and customer satisfaction through expert remote guidance. This is a unique opportunity to utilize your field experience in a flexible, remote capacity, significantly impacting the effectiveness of field operations.
Responsibilities:
Responsibilities:
- Provide remote technical support and guidance to field service technicians.
- Diagnose installation, maintenance, and repair issues remotely.
- Interpret technical documentation, schematics, and diagnostic data.
- Guide on-site technicians through complex procedures via phone, video, or remote platforms.
- Ensure successful completion of installations, repairs, and preventative maintenance tasks.
- Troubleshoot equipment and system malfunctions.
- Document all remote support activities, solutions, and outcomes.
- Update and contribute to the team's knowledge base with technical solutions.
- Escalate unresolved issues to senior technical staff or engineering teams.
- Maintain a high level of customer satisfaction through effective remote assistance.
- Stay current with product updates, technical specifications, and service best practices.
- Collaborate with the field service management team to identify training needs.
- Proven experience as a Field Service Technician, Installation Specialist, or Maintenance Technician.
- Strong technical knowledge in a relevant industry (e.g., electronics, machinery, IT equipment, telecommunications).
- Proficiency in interpreting technical manuals, schematics, and wiring diagrams.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional verbal and written communication skills for clear remote guidance.
- Experience with remote support tools and technologies (video conferencing, ticketing systems).
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with diagnostic equipment and testing procedures.
- Strong interpersonal skills and the ability to build rapport with on-site technicians.
- Relevant technical certifications or vocational training are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Field Service Technician (Remote Oversight)
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a skilled and resourceful Field Service Technician who will operate primarily in a remote oversight capacity, guiding and supporting on-site installations and maintenance activities. While this role requires physical presence for initial training and potential site visits, the core function involves remote diagnostics, troubleshooting, and providing expert guidance to field teams. This is a unique opportunity to leverage your technical expertise from a remote command center, ensuring successful project outcomes.
The ideal candidate will have a strong background in installation and maintenance of complex systems (e.g., industrial machinery, telecommunications equipment, IT infrastructure). You will be responsible for analyzing technical issues reported by field teams, providing step-by-step instructions for repairs and installations, and ensuring adherence to technical specifications and safety protocols. Excellent diagnostic skills, clear communication, and the ability to adapt to various technical challenges are essential. As a remote-focused role, proficiency in using remote access tools, video conferencing, and digital documentation is crucial. You will play a key role in minimizing downtime and ensuring customer satisfaction through efficient remote support.
Key Responsibilities:
The ideal candidate will have a strong background in installation and maintenance of complex systems (e.g., industrial machinery, telecommunications equipment, IT infrastructure). You will be responsible for analyzing technical issues reported by field teams, providing step-by-step instructions for repairs and installations, and ensuring adherence to technical specifications and safety protocols. Excellent diagnostic skills, clear communication, and the ability to adapt to various technical challenges are essential. As a remote-focused role, proficiency in using remote access tools, video conferencing, and digital documentation is crucial. You will play a key role in minimizing downtime and ensuring customer satisfaction through efficient remote support.
Key Responsibilities:
- Provide remote technical support and guidance to field service teams during installations and maintenance.
- Diagnose and troubleshoot complex technical issues reported from client sites.
- Develop and document step-by-step repair and installation procedures for field technicians.
- Utilize remote access tools and diagnostic software to monitor equipment performance.
- Conduct virtual training sessions for field service personnel on new equipment or procedures.
- Review field reports and data to identify recurring issues and recommend preventative measures.
- Liaise with engineering and product development teams to resolve escalated technical problems.
- Ensure compliance with safety regulations and company standards during all remote guidance provided.
- Maintain accurate records of remote support activities, diagnoses, and resolutions.
- Contribute to the knowledge base with solutions and best practices for common technical issues.
- Technical diploma or degree in Electrical Engineering, Mechanical Engineering, Information Technology, or a related field.
- Minimum of 5 years of hands-on experience in installation, maintenance, or repair of specialized equipment.
- Proven experience in technical troubleshooting and problem-solving.
- Proficiency with remote diagnostic tools, VNC, RDP, and other remote access technologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong understanding of technical manuals, schematics, and blueprints.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience in customer service or technical support roles is highly desirable.
- Willingness to travel occasionally for training or critical on-site interventions.
This advertiser has chosen not to accept applicants from your region.
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