4 Remote Field Service Technician Remote Support jobs in whatjobs
Remote Field Service Technician - Remote Support
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Remote Field Service Technician to provide remote technical support and troubleshooting for complex equipment and systems. This is a fully remote position, allowing you to leverage your expertise to diagnose and resolve issues without on-site presence. You will be crucial in ensuring minimal downtime and maximum operational efficiency for our client's customers.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and diagnostic services for a range of industrial or technical equipment.
- Guide customers through troubleshooting procedures via phone, video calls, and remote access software.
- Analyze technical issues, identify root causes, and implement effective solutions remotely.
- Maintain detailed records of service requests, troubleshooting steps, and resolutions in the CRM system.
- Collaborate with on-site technicians or engineers for complex issues requiring physical intervention.
- Develop and update technical documentation, including user manuals, troubleshooting guides, and FAQs.
- Stay current with product updates, technical specifications, and service bulletins.
- Escalate unresolved issues to senior technical support staff or product development teams.
- Proactively identify potential problems and suggest preventative maintenance strategies.
- Ensure customer satisfaction by providing timely, accurate, and professional technical assistance.
- Contribute to training materials and knowledge base for customer support.
- Proven experience as a Field Service Technician, Technical Support Specialist, or a similar role.
- Strong technical aptitude and expertise in diagnosing and repairing complex mechanical, electrical, or software systems.
- Proficiency with remote support tools, diagnostic software, and communication technologies.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain technical procedures clearly and concisely to non-technical users.
- Strong organizational skills and the ability to manage multiple service requests simultaneously.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a remote environment.
- Relevant technical certifications or a degree/diploma in a technical field is highly preferred.
- Experience with specific equipment or industry relevant to our client's products is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Remote Support)
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a skilled and resourceful Remote Field Service Technician who will provide remote support and guidance to on-site teams for installation and maintenance tasks. This fully remote position requires an individual with a strong technical background in equipment installation and maintenance, capable of diagnosing issues and providing clear, effective solutions virtually. You will be the primary point of contact for troubleshooting complex problems, guiding field technicians through diagnostic procedures, and ensuring that installations and repairs are completed successfully and efficiently. This role demands excellent communication skills, a deep understanding of mechanical and electrical systems, and the ability to interpret technical manuals and schematics to guide others remotely. If you have a knack for problem-solving and enjoy supporting others in technical environments from a distance, this role is an excellent fit.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide remote technical support and troubleshooting for installation and maintenance of equipment.
- Guide on-site field technicians through complex diagnostic and repair procedures via phone, video conferencing, and remote access tools.
- Interpret technical manuals, schematics, and blueprints to assist field personnel.
- Diagnose equipment malfunctions and recommend appropriate solutions or repair actions.
- Assist in the development of installation and maintenance best practices documentation.
- Train field technicians on new equipment features, maintenance procedures, and troubleshooting techniques.
- Monitor and analyze service reports to identify recurring issues and areas for improvement.
- Liaise with engineering and product development teams to escalate complex technical issues.
- Ensure customer satisfaction by providing timely and effective remote technical assistance.
- Maintain accurate records of remote support interactions, diagnoses, and resolutions in the service management system.
Qualifications:
- Proven experience in field service, installation, maintenance, or technical support roles, ideally with a focus on complex machinery or systems.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent diagnostic and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-experts.
- Proficiency in using remote support tools, video conferencing software, and diagnostic platforms.
- Ability to read and interpret technical drawings, schematics, and service manuals.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A positive attitude and strong customer service orientation.
- Experience in the (specific industry, e.g., industrial equipment, medical devices) is a plus.
- Relevant technical certifications or a degree/diploma in a related technical field are advantageous.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Remote Support)
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide remote support and diagnostics for complex machinery and equipment. This is a fully remote position, requiring the technician to troubleshoot issues, guide on-site personnel, and manage remote maintenance activities from their home office. The successful candidate will possess exceptional technical acumen, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical users. This role is crucial for minimizing downtime and ensuring the optimal performance of our client's deployed assets.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various types of equipment and systems.
- Diagnose equipment malfunctions using remote diagnostic tools and software.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Develop and maintain clear, concise technical documentation and user guides for remote assistance.
- Analyze equipment performance data and identify potential issues before they occur.
- Schedule and coordinate remote maintenance activities with field teams and clients.
- Respond promptly to service requests and ensure timely resolution of technical problems.
- Maintain an up-to-date knowledge base of product specifications, common issues, and solutions.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage the inventory of spare parts for remote support purposes if applicable.
- Ensure all remote support activities adhere to safety protocols and company standards.
- Escalate complex technical issues to higher-level support or engineering teams.
- Document all remote service interactions, findings, and resolutions in the CRM system.
- Stay abreast of technological advancements in relevant industries.
- A Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 4-6 years of experience in field service, technical support, or a similar role, preferably with exposure to complex machinery or industrial equipment.
- Proven ability to excel in a fully remote work environment, demonstrating strong autonomy and communication skills.
- Proficiency with remote diagnostic tools, software, and network connectivity.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong understanding of electrical, mechanical, and electronic systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM systems and technical documentation platforms.
- Experience with control systems, automation, or specialized industrial equipment is highly advantageous.
- Customer-focused mindset with a commitment to providing outstanding service.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Remote Support)
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a skilled and proactive Remote Field Service Technician to provide remote support and guidance for installations and maintenance tasks. This is a fully remote position, focusing on offering expert technical assistance virtually. You will be responsible for guiding on-site personnel through complex installation, troubleshooting, and maintenance procedures via remote communication channels, including video calls, detailed instructions, and documentation. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and extensive experience in installation and maintenance across various technical domains. You should be comfortable interpreting technical diagrams, schematics, and manuals, and be able to articulate complex procedures clearly and concisely to individuals with varying technical backgrounds. Experience with remote diagnostic tools and platforms is highly advantageous. This role requires exceptional communication and interpersonal skills, coupled with the ability to remain calm and effective under pressure. You must be highly organized, self-motivated, and capable of managing your time effectively in a remote work setting. Your primary goal will be to ensure successful field operations and minimize downtime by providing immediate and effective remote assistance. The job is located in Mlolongo, Machakos, KE , but is a fully remote role. Key responsibilities include:
We are looking for candidates with a technical diploma or degree in a relevant engineering or technical field. A minimum of 5 years of experience in field service, installation, or maintenance roles is required. Demonstrable experience in providing remote technical support or training is a strong asset. Excellent diagnostic and problem-solving skills are essential. Strong communication skills, both written and verbal, are crucial for effectively conveying technical information. This is a fully remote position, demanding a high degree of self-discipline, organization, and the ability to work autonomously. The candidate must be proficient with various communication and collaboration software. The ability to adapt to different technical environments and problem sets is key. This role offers the opportunity to leverage your expertise to support field operations globally without the need for travel. The reference location is Mlolongo, Machakos, KE , however, the position is entirely remote.
- Providing expert remote technical support for installation, troubleshooting, and maintenance activities.
- Guiding field personnel through complex procedures using clear and concise instructions.
- Interpreting technical documentation, schematics, and blueprints.
- Utilizing remote collaboration tools (video conferencing, screen sharing) effectively.
- Diagnosing technical issues remotely and recommending appropriate solutions.
- Creating and updating technical guides and documentation based on field feedback.
- Assisting with remote configuration and calibration of equipment.
- Training and mentoring on-site technicians on best practices.
- Coordinating with internal support teams to resolve escalated issues.
- Ensuring customer satisfaction through efficient and effective remote assistance.
We are looking for candidates with a technical diploma or degree in a relevant engineering or technical field. A minimum of 5 years of experience in field service, installation, or maintenance roles is required. Demonstrable experience in providing remote technical support or training is a strong asset. Excellent diagnostic and problem-solving skills are essential. Strong communication skills, both written and verbal, are crucial for effectively conveying technical information. This is a fully remote position, demanding a high degree of self-discipline, organization, and the ability to work autonomously. The candidate must be proficient with various communication and collaboration software. The ability to adapt to different technical environments and problem sets is key. This role offers the opportunity to leverage your expertise to support field operations globally without the need for travel. The reference location is Mlolongo, Machakos, KE , however, the position is entirely remote.
This advertiser has chosen not to accept applicants from your region.
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