5,176 Senior Field Service Engineer Remote jobs in Kenya
Field Service Engineer - Remote Technical Support
Posted 3 days ago
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Job Description
Our client, a leading provider of industrial equipment, is seeking a dedicated and technically proficient Field Service Engineer to provide remote support and troubleshooting. This role is 100% remote, allowing you to work from your chosen location. You will be the primary point of contact for customers experiencing technical issues with our client's equipment, providing expert diagnosis and resolution via remote channels. This includes phone support, video conferencing, and remote access tools. The successful candidate will possess a strong mechanical and electrical aptitude, a deep understanding of industrial machinery, and exceptional problem-solving skills. Your responsibilities will involve guiding customers through diagnostic procedures, interpreting technical schematics and manuals, documenting support interactions, and escalating complex issues to higher-level technical teams when necessary. You will also contribute to the creation of knowledge base articles and training materials. The ability to communicate complex technical information clearly and concisely to a non-technical audience is essential. Although our operational hub is in **Garissa, Garissa, KE**, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial equipment.
- Diagnose and resolve customer issues via phone, email, video conferencing, and remote access tools.
- Guide customers through complex installation, maintenance, and repair procedures.
- Interpret technical manuals, schematics, and diagnostic data.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical support teams or engineers.
- Contribute to the development of technical documentation, FAQs, and knowledge base articles.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Collaborate with internal engineering and product teams to identify recurring issues and suggest improvements.
- Stay current with product updates, technical specifications, and service procedures.
- Bachelor's degree or Diploma in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of industrial machinery.
- Strong mechanical and electrical troubleshooting skills.
- Proficiency with diagnostic tools and technical manuals.
- Excellent problem-solving, analytical, and critical thinking abilities.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts clearly to diverse audiences.
- Experience working remotely and independently.
- Familiarity with CRM software and remote support tools is an advantage.
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Field Service Engineer (Remote Support)
Posted 21 days ago
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Job Description
Our client is searching for a highly skilled and proactive Field Service Engineer to provide essential installation and maintenance support. This is a critical, fully remote role that ensures the seamless operation and upkeep of complex systems and equipment. While the role is remote, it requires the ability to remotely diagnose, troubleshoot, and guide on-site technicians or clients through installation and repair procedures. The successful candidate will be responsible for developing detailed installation guides and troubleshooting protocols, providing expert technical advice and support to field teams, analyzing performance data to identify potential issues, and recommending preventative maintenance strategies. You will also be involved in training field personnel on new equipment and procedures, maintaining accurate records of service activities, and contributing to the improvement of product reliability and maintainability through feedback. The ideal candidate will possess a strong technical background in mechanical, electrical, or a related engineering discipline, with at least 5 years of experience in field service, installation, or maintenance roles. Exceptional problem-solving skills and the ability to diagnose intricate technical issues remotely are essential. You should be proficient in interpreting technical manuals, schematics, and blueprints. Excellent communication and interpersonal skills are crucial for effectively guiding and supporting on-site teams. This is a fully remote position, demanding self-discipline, excellent time management, and the ability to work autonomously while ensuring critical service levels are met. A proven track record of successfully supporting field operations from a remote capacity is highly preferred. You will be instrumental in ensuring customer satisfaction by minimizing downtime and maximizing equipment efficiency. Our client is dedicated to providing a supportive remote work environment and opportunities for continuous technical learning.
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Lead Field Service Engineer (Remote)
Posted 21 days ago
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Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to join their dynamic, fully remote team. This role is crucial in providing advanced technical support and maintenance solutions across a variety of sophisticated systems. As a remote-first position, you will leverage your expertise to remotely diagnose, troubleshoot, and resolve complex technical issues for clients, ensuring minimal downtime and maximum operational efficiency. Your responsibilities will include developing and implementing preventative maintenance strategies, creating detailed service reports, and training junior technicians on best practices. You will act as a key point of contact for escalated technical challenges, requiring a deep understanding of mechanical, electrical, and software components. This role demands exceptional problem-solving abilities, strong analytical skills, and the capacity to work autonomously in a remote environment. The successful candidate will have a Bachelor's degree in Engineering (Mechanical, Electrical, or equivalent) or a related technical field, with a minimum of 8 years of progressive experience in field service or technical support. Proven experience in leading technical teams and mentoring junior engineers is highly desirable. Proficiency in diagnostic tools and remote access software is essential. Excellent communication skills are paramount, enabling clear and concise interaction with clients, internal teams, and management. You will be expected to contribute to the continuous improvement of service procedures and documentation. This role offers the significant advantage of being fully remote, providing flexibility and the opportunity to manage your work schedule effectively. We are looking for a dedicated professional who is passionate about technology and committed to delivering outstanding service. The ability to adapt to new technologies and evolving client needs is vital. Join a company that values expertise and innovation, and contribute to our mission of providing unparalleled technical support globally.
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Senior Field Service Engineer - Remote Technical Support
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide crucial remote technical support for their advanced industrial equipment. This is a fully remote position, enabling you to leverage your expertise to assist clients and field teams across various locations without the need for constant travel. You will be the primary point of contact for complex troubleshooting, diagnosing intricate issues, and guiding on-site personnel through repair and maintenance procedures. Your deep understanding of mechanical, electrical, and hydraulic systems will be essential in resolving critical equipment failures and ensuring minimal downtime for our customers. You will utilize cutting-edge remote diagnostic tools, video conferencing, and comprehensive technical documentation to provide world-class support. This role requires a proactive approach, exceptional problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
Key Responsibilities:
- Provide expert remote technical assistance for the installation, troubleshooting, repair, and maintenance of industrial machinery.
- Diagnose complex mechanical, electrical, and hydraulic system issues using remote diagnostic tools and expert knowledge.
- Guide on-site technicians and customers through intricate repair and maintenance procedures via phone, video calls, and digital documentation.
- Analyze equipment performance data and identify root causes of recurring problems.
- Develop and update technical manuals, troubleshooting guides, and best practice documents for remote support.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance issues.
- Escalate unresolved issues to appropriate internal resources, ensuring timely and effective resolution.
- Train and mentor junior field service personnel on advanced troubleshooting techniques and remote support protocols.
- Maintain detailed records of all service requests, resolutions, and customer interactions in the CRM system.
- Proactively identify potential equipment failures and recommend preventative maintenance strategies.
- Contribute to improving the overall efficiency and effectiveness of the remote technical support function.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or repair of complex industrial equipment.
- Demonstrated expertise in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic software, test equipment, and remote access tools.
- Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with PLCs and industrial automation systems is a significant advantage.
- Ability to interpret complex technical drawings, schematics, and manuals.
- Strong customer focus and a commitment to delivering high-quality support.
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
This advertiser has chosen not to accept applicants from your region.
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Lead Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client, a prominent manufacturer of advanced industrial equipment, is seeking a Lead Field Service Engineer to provide expert remote technical support and guidance. This position is entirely remote, allowing you to leverage your expertise from anywhere. The ideal candidate will have extensive hands-on experience in troubleshooting, diagnosing, and repairing complex machinery and systems, with a strong aptitude for remote problem-solving. You will serve as a primary point of contact for field technicians and customers facing technical challenges, offering clear, concise, and effective remote assistance. Responsibilities include developing and delivering remote training programs, creating technical documentation and troubleshooting guides, and identifying systemic issues to improve product reliability and serviceability. You will collaborate with engineering and product development teams to provide feedback on product design and performance based on field observations. A deep understanding of mechanical, electrical, and hydraulic systems is required, along with excellent diagnostic skills and a methodical approach to problem-solving. Strong communication, interpersonal, and presentation skills are essential for effectively guiding others remotely. Experience with remote diagnostic tools, video conferencing platforms, and AR/VR technologies for technical support is highly desirable. If you are a seasoned technical expert passionate about enabling others to solve complex problems and excel in a remote, client-facing role, we invite you to apply. This position is connected to our service network in **Embu, Embu, KE**, but is performed remotely.
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Field Service Engineer - Remote Support & Installation
Posted 4 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Field Service Engineer to provide remote support, troubleshooting, and installation guidance for their advanced equipment. While this role requires occasional on-site visits for complex installations or critical repairs, the primary focus will be on leveraging remote technologies to diagnose issues, guide customers through setup procedures, and ensure the optimal performance of installed systems. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, excellent communication abilities, and a proven track record of providing exceptional customer service in a technical support capacity. This position offers a significant degree of autonomy and the ability to manage your work remotely.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex equipment issues via phone, video conferencing, and remote access tools.
- Guide customers through installation, setup, and configuration processes of new equipment.
- Diagnose mechanical, electrical, and software-related problems and provide effective solutions.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides and user manuals.
- Conduct remote training sessions for customers on equipment operation and maintenance.
- Collaborate with internal engineering and product development teams to report recurring issues and suggest product improvements.
- Schedule and perform occasional on-site service visits for installations, repairs, or preventative maintenance as required.
- Manage service requests and ensure timely resolution to customer satisfaction.
- Maintain detailed records of service activities, including diagnosis, actions taken, and parts used.
- Stay up-to-date with product updates, technical specifications, and industry best practices.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 3-5 years of experience in a field service or technical support role, preferably with complex machinery or industrial equipment.
- Proven ability to diagnose and troubleshoot intricate technical issues.
- Strong understanding of electrical circuits, mechanical systems, and software interfaces.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency with remote support tools and diagnostic software.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Willingness to travel for occasional on-site visits.
- A customer-centric approach with a commitment to service excellence.
- Experience in (Specific Industry, e.g., medical devices, industrial automation) is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer (Remote Support)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide advanced technical support and troubleshooting for complex systems. This is a fully remote position, requiring you to work from your home office, providing expert guidance and solutions to on-site technicians and clients. You will be the primary point of contact for resolving intricate technical issues, conducting remote diagnostics, and developing innovative solutions. The ideal candidate possesses a strong mechanical and electrical aptitude, exceptional problem-solving skills, and the ability to clearly communicate technical information to both technical and non-technical audiences. This role demands a proactive approach to identifying potential issues, documenting procedures, and contributing to the continuous improvement of our client's products and services. As a Senior Field Service Engineer, your responsibilities will encompass:
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
- Providing expert remote technical support for complex electromechanical systems.
- Diagnosing and troubleshooting intricate hardware and software issues via remote access tools.
- Developing detailed technical guides, repair procedures, and best practice documentation.
- Mentoring and guiding junior field service technicians through challenging repairs.
- Analyzing performance data to identify trends and areas for product or service enhancement.
- Collaborating with engineering and product development teams to relay field feedback and drive product improvements.
- Managing spare parts inventory and ensuring timely dispatch for critical repairs.
- Participating in the development and delivery of remote training programs for clients and internal staff.
- Responding to high-priority service requests and ensuring minimal downtime for clients.
- Maintaining meticulous records of service calls, repairs, and resolutions in the CRM system.
- Adhering to all safety protocols and company policies, even in a remote capacity.
- Proactively identifying potential failure points and recommending preventative maintenance strategies.
- Staying abreast of the latest technological advancements relevant to our client's product portfolio.
Qualifications: A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a closely related field is required. A Master's degree is a plus. A minimum of 8 years of hands-on experience in field service, technical support, or maintenance of complex industrial or technological equipment. Proven expertise in remote troubleshooting and diagnostics. Strong understanding of electrical schematics, mechanical systems, and software interfaces. Excellent analytical and problem-solving abilities. Superior communication and interpersonal skills, with the ability to explain complex technical concepts clearly. Experience with CRM and remote support tools is essential. This is an exceptional opportunity to leverage your technical prowess in a fully remote setting, significantly impacting client satisfaction and operational efficiency. We seek an individual passionate about technical problem-solving and continuous learning.
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6
Principal Field Service Engineer (Remote Support)
Posted 20 days ago
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Job Description
Our client, a leader in advanced technological solutions, is seeking a highly skilled and experienced Principal Field Service Engineer to join their fully remote team. This pivotal role involves providing expert technical support and remote diagnostic services for complex industrial equipment and systems. You will be the go-to expert, troubleshooting intricate issues, guiding on-site technicians, and developing innovative solutions to minimize downtime and maximize operational efficiency for our diverse clientele. This position requires a deep well of knowledge in mechanical and electrical engineering, combined with exceptional problem-solving skills and the ability to communicate effectively with technical and non-technical stakeholders.
Responsibilities:
Qualifications:
While the operational base is in **Ruiru, Kiambu, KE**, this position is entirely remote, offering you the flexibility to work from your preferred location while playing a critical role in our technical support operations.
Responsibilities:
- Provide advanced remote technical support and troubleshooting for sophisticated systems and equipment.
- Diagnose complex mechanical, electrical, and software issues, developing effective resolution plans.
- Create detailed technical documentation, including repair guides, best practices, and knowledge base articles.
- Conduct remote training sessions for field technicians and customer support staff.
- Analyze service data to identify recurring issues and recommend product or process improvements.
- Collaborate with engineering and product development teams to provide feedback on product performance and reliability.
- Manage critical service incidents, ensuring rapid and effective resolution.
- Develop and implement remote diagnostic tools and procedures to enhance service efficiency.
- Stay current with the latest advancements in relevant technologies and service methodologies.
- Serve as a subject matter expert and mentor for junior service engineers.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a closely related field.
- A minimum of 10 years of experience in field service engineering or technical support for complex machinery.
- Proven expertise in diagnosing and resolving intricate mechanical, electrical, and/or software failures.
- Strong understanding of industrial control systems, automation, and diagnostic software.
- Excellent remote communication and interpersonal skills, with the ability to explain complex technical concepts clearly.
- Proficiency in using remote diagnostic tools and collaboration platforms.
- Ability to work independently and manage a demanding workload in a fully remote setting.
- Problem-solving mindset with a strong analytical approach.
- Experience in leading technical projects or mentoring junior staff is a plus.
While the operational base is in **Ruiru, Kiambu, KE**, this position is entirely remote, offering you the flexibility to work from your preferred location while playing a critical role in our technical support operations.
This advertiser has chosen not to accept applicants from your region.
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Field Service Engineer - Remote Support Lead
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Field Service Engineer to lead their remote support initiatives, ensuring exceptional technical assistance for their clientele. This role involves managing and coordinating remote troubleshooting efforts, providing expert-level support for complex electromechanical systems, and developing strategies to enhance remote service capabilities. You will be the primary point of contact for challenging technical issues, leveraging remote diagnostic tools, video conferencing, and detailed documentation to guide customers and on-site technicians towards swift and effective resolutions. The ideal candidate possesses a deep understanding of electro-mechanical systems, advanced diagnostic skills, and a proven ability to communicate technical information clearly and concisely. Exceptional problem-solving skills and the capacity to manage multiple support tickets simultaneously in a fast-paced, remote environment are essential. Your leadership will be crucial in optimizing remote service delivery and ensuring maximum uptime for client equipment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex electromechanical equipment.
- Lead and coordinate the efforts of a remote technical support team.
- Develop and implement remote diagnostic procedures and best practices.
- Guide customers and field technicians through complex repair and maintenance processes via remote communication.
- Analyze system performance data and identify root causes of failures.
- Create and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and service bulletins.
- Collaborate with engineering and product development teams to resolve persistent technical issues and improve product reliability.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Identify opportunities to improve remote support tools and technologies.
- Train junior support staff on troubleshooting techniques and product knowledge.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or a related engineering role, with a strong focus on electromechanical systems.
- Proven experience in remote troubleshooting and technical support.
- Deep understanding of electro-mechanical systems, control systems, and diagnostic procedures.
- Proficiency with remote access and diagnostic software tools.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong verbal and written communication skills, with the ability to explain complex technical issues clearly.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-focused mindset with a commitment to high-quality service.
- Experience in a team lead or supervisory role is advantageous.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support Lead
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of industrial automation systems, is seeking a highly skilled Senior Field Service Engineer to provide remote technical support and expertise. This role is crucial for ensuring the optimal performance and reliability of our client's sophisticated machinery and systems across various client sites. While the role title implies field service, this position is structured as a fully remote, 'virtual' field support engineer, directing and troubleshooting on-site technical issues from a remote location. The ideal candidate possesses deep technical knowledge, excellent problem-solving capabilities, and the ability to guide on-site teams through complex repairs and maintenance procedures. This is a demanding role requiring strong communication and leadership in a virtual capacity.
Responsibilities:
Qualifications:
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
Responsibilities:
- Provide expert remote technical support and troubleshooting for industrial machinery and automation systems.
- Diagnose complex technical issues via phone, video conferencing, and remote access tools.
- Guide and instruct on-site personnel (technicians, engineers) through repair, maintenance, and calibration procedures.
- Develop and refine troubleshooting guides and standard operating procedures for common issues.
- Analyze performance data and identify potential failure points or areas for improvement.
- Collaborate with the engineering and product development teams to resolve recurring technical challenges.
- Manage service requests and prioritize urgent issues to minimize client downtime.
- Maintain detailed records of service calls, resolutions, and client interactions within the CRM system.
- Ensure client satisfaction by providing timely and effective technical solutions.
- Conduct remote training sessions for client technical staff on system operation and basic maintenance.
- Stay up-to-date with product updates, new technologies, and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of experience in field service engineering, technical support, or a similar role, with a strong emphasis on automation and industrial systems.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, HMI, and robotics.
- Excellent understanding of electrical schematics, mechanical drawings, and system integration.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to a non-technical audience via remote channels.
- Proficiency with remote access tools, diagnostic software, and common IT platforms.
- Ability to work independently and manage multiple technical issues simultaneously in a fast-paced remote environment.
- Experience in guiding on-site teams through complex technical procedures is essential.
- Must possess a reliable high-speed internet connection and a suitable home office environment.
This unique remote opportunity allows you to be a critical technical resource, resolving issues for clients without requiring travel. You will be instrumental in supporting installations and maintenance activities near locations such as Mlolongo, Machakos, KE , and other industrial zones, leveraging your expertise from a remote position.
This advertiser has chosen not to accept applicants from your region.
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