9 Senior Field Service Engineer Remote Technical Support jobs in whatjobs
Senior Field Service Engineer - Remote Technical Support
Posted 19 days ago
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Job Description
Our client is seeking a highly experienced and technically proficient Senior Field Service Engineer to provide remote technical support and guidance. While the role is fully remote, it requires a deep understanding of field operations and the ability to troubleshoot complex mechanical and electrical issues without direct physical access. You will serve as a primary point of contact for escalated technical issues reported by field technicians and customers, diagnosing problems through remote diagnostic tools, detailed questioning, and analysis of data logs. Your expertise will be crucial in guiding on-site teams through intricate repair and maintenance procedures, ensuring minimal downtime and optimal performance of equipment. This position involves creating and maintaining comprehensive technical documentation, including troubleshooting guides, repair manuals, and best practice advisories. You will collaborate closely with product development and engineering teams to provide feedback on product performance, identify design flaws, and contribute to product improvements based on field observations. The ideal candidate will possess exceptional problem-solving skills, a strong aptitude for mechanical and electrical systems, and a proven ability to communicate technical information clearly and concisely to diverse audiences, both written and verbal, through various digital platforms. You must be adept at working autonomously and managing your time effectively in a remote work environment, while also coordinating with global support teams. This role demands a proactive approach to identifying potential issues before they impact operations and a dedication to customer satisfaction. We are looking for a motivated individual who can leverage their technical acumen to drive efficiency and uphold our client's reputation for reliable service, all from the convenience of a remote setting.
Key Responsibilities:
While the role is fully remote, candidates located in or familiar with the Kenyan operational environment may have an advantage in understanding specific regional challenges.
Key Responsibilities:
- Provide advanced remote technical support for complex equipment issues.
- Diagnose mechanical and electrical faults using remote diagnostic tools and data analysis.
- Guide on-site technicians through repair and maintenance procedures via remote communication.
- Develop and update technical documentation, including troubleshooting guides and manuals.
- Analyze equipment performance data and identify trends or potential failure points.
- Collaborate with R&D and engineering teams on product improvements and defect resolution.
- Manage and prioritize incoming technical support requests efficiently.
- Train and mentor junior technical support staff remotely.
- Document all technical support interactions and resolutions accurately.
- Contribute to the continuous improvement of support processes and customer service.
- Stay current with the latest technologies and industry best practices in field service and support.
- Ensure timely and effective resolution of customer technical concerns.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a similar role, with demonstrable experience in remote troubleshooting.
- Strong knowledge of mechanical, electrical, and control systems.
- Proficiency with remote diagnostic software and tools.
- Excellent problem-solving and analytical abilities.
- Superior communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Experience in creating technical documentation.
- Ability to work independently and manage a remote workload effectively.
- Familiarity with common ERP or CRM systems is an advantage.
While the role is fully remote, candidates located in or familiar with the Kenyan operational environment may have an advantage in understanding specific regional challenges.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer (Remote Technical Support)
Posted 16 days ago
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Job Description
Our client, a global leader in industrial automation and robotics, is seeking an experienced Senior Field Service Engineer to provide advanced remote technical support. This critical role operates entirely remotely, focusing on troubleshooting, diagnosing, and resolving complex technical issues for our client's sophisticated machinery and systems deployed worldwide. You will be the primary point of contact for advanced technical escalations, utilizing remote diagnostic tools, video conferencing, and detailed documentation to guide on-site technicians and customers through intricate repair and maintenance procedures. Your responsibilities will include analyzing system performance data, identifying potential failure points, and developing proactive maintenance strategies to minimize downtime. You will be instrumental in creating and updating technical documentation, including troubleshooting guides, repair manuals, and best practice advisories, to empower field teams and customers. Collaboration with the engineering and product development teams will be key, providing valuable feedback from the field to drive product improvements and new feature development. The ideal candidate will possess a strong mechanical and electrical aptitude, with extensive experience in diagnosing and repairing complex industrial equipment, such as CNC machines, robotic arms, automated assembly lines, or similar systems. Proficiency in interpreting electrical schematics, mechanical drawings, and system diagnostics is essential. You must be adept at using remote access tools and diagnostic software. Excellent communication skills, both written and verbal, are paramount, enabling clear and concise instruction delivery to diverse technical audiences. This role requires a high degree of autonomy, problem-solving initiative, and the ability to remain calm and effective under pressure. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field is required, coupled with a minimum of 6-8 years of experience in field service engineering or technical support for complex industrial machinery. If you are a seasoned technical expert who thrives on solving challenging problems remotely and contributing to world-class service delivery, we encourage you to apply for this exciting opportunity.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support
Posted 16 days ago
Job Viewed
Job Description
Our client, a global manufacturer of advanced industrial machinery, is seeking an experienced Senior Field Service Engineer to provide remote technical support and guidance to their international clientele. This position requires deep expertise in diagnosing and resolving complex equipment issues through virtual communication and remote diagnostics tools. You will act as a crucial point of escalation for intricate technical challenges, ensuring minimal downtime for our customers. The role is entirely remote, allowing you to leverage your skills and knowledge from any location, supporting our commitment to exceptional customer service.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial machinery and complex systems.
- Diagnose hardware and software issues using remote access tools, diagnostic software, and customer feedback.
- Develop and deliver clear, concise technical guidance and solutions to field technicians and end-users.
- Create and update technical documentation, including troubleshooting guides, service bulletins, and best practice manuals.
- Escalate unresolved issues to engineering or product development teams, providing detailed diagnostic information.
- Conduct remote training sessions for customers and internal technical teams.
- Analyze service data to identify trends, common issues, and areas for product improvement.
- Contribute to the development and implementation of remote support strategies and tools.
- Ensure high levels of customer satisfaction through prompt and effective technical assistance.
- Collaborate with sales and support teams to ensure seamless customer experience.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 7 years of experience in field service, technical support, or a related engineering role, preferably supporting industrial equipment.
- Extensive knowledge of electromechanical systems, hydraulics, pneumatics, and control systems.
- Proficiency in using remote diagnostic tools, network troubleshooting, and various operating systems.
- Strong analytical and problem-solving skills, with the ability to think critically under pressure.
- Excellent communication, interpersonal, and customer service skills.
- Ability to explain complex technical concepts in a clear and understandable manner.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Experience with PLCs and industrial automation is highly desirable.
- Flexibility to work varied hours to support global customers.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer (Remote Technical Support)
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide remote technical support and diagnostics for their advanced equipment. This position is a fully remote role, allowing you to leverage your expertise from anywhere while ensuring our clients receive timely and effective technical assistance. You will be responsible for troubleshooting complex mechanical, electrical, and software issues, guiding on-site technicians through repair processes, and providing expert consultation via video conferencing, phone, and specialized remote access tools. The ideal candidate possesses a deep understanding of sophisticated machinery and a proven ability to diagnose and resolve intricate technical problems. Key responsibilities include developing and maintaining technical documentation, creating training materials for field technicians, and contributing to product improvement through feedback to the engineering team. You will also be involved in managing critical service requests, ensuring high levels of customer satisfaction, and adhering to service level agreements. This remote-first role requires excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to a diverse audience. Strong problem-solving abilities, a meticulous attention to detail, and a proactive approach to identifying potential issues are essential. The Senior Field Service Engineer will be a key point of contact for challenging technical inquiries, requiring a blend of hands-on experience and theoretical knowledge. You will be expected to stay updated on the latest technologies and service procedures related to our client's product lines. This is a fantastic opportunity for a technically proficient individual to excel in a remote support environment, contributing directly to the operational efficiency of our clients. We are looking for someone who can work autonomously, manage their time effectively, and contribute positively to a remote team culture. The successful candidate will have a strong commitment to quality and customer service. This remote role, with a technical service focus for **Meru, Meru, KE**, presents a unique chance to apply your expertise in a dynamic and flexible work setting.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to join their remote Installation & Maintenance team. This critical role focuses on providing expert remote technical support, troubleshooting, and guidance for complex industrial equipment and systems. You will be the go-to expert for resolving challenging technical issues, ensuring minimal downtime and optimal performance for our clients' operations.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced remote diagnostics and troubleshooting for electromechanical systems and industrial machinery.
- Develop and document detailed technical solutions and repair procedures.
- Conduct remote training sessions for on-site technicians and client personnel.
- Collaborate with engineering and product development teams to provide feedback on product performance and reliability.
- Analyze failure data to identify root causes and recommend preventative maintenance strategies.
- Create and maintain comprehensive technical documentation, including user manuals, service guides, and FAQs.
- Manage the technical support queue, prioritizing and resolving urgent issues promptly.
- Utilize remote access tools and diagnostic software to effectively assess and resolve equipment problems.
- Advise clients on best practices for installation, operation, and maintenance of equipment.
- Participate in a rotating on-call schedule to provide 24/7 support for critical incidents.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service, technical support, or maintenance of complex machinery.
- Proven expertise in diagnosing and repairing electromechanical systems, hydraulics, and pneumatics.
- Strong proficiency with remote diagnostic tools, oscilloscopes, multimeters, and other relevant test equipment.
- Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
- Exceptional communication and interpersonal skills, capable of explaining technical concepts to both technical and non-technical audiences remotely.
- Ability to work independently and manage time effectively in a fully remote environment.
- Willingness to travel occasionally for critical on-site interventions if deemed absolutely necessary, although the role is primarily remote.
- Experience with control systems, PLCs, and SCADA systems is highly desirable.
- A commitment to providing exceptional customer service and technical support.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Technical Support
Posted 11 days ago
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Job Description
Our client is searching for a highly skilled Senior Field Service Engineer to provide expert technical support and maintenance for complex industrial equipment. This is a fully remote role, allowing you to manage your service calls and client interactions from your home base. You will be responsible for diagnosing and resolving technical issues, performing preventative maintenance, and ensuring optimal performance of machinery at client sites. The ideal candidate possesses a strong mechanical and electrical aptitude, coupled with excellent problem-solving skills and a customer-centric approach. Responsibilities include conducting on-site inspections, troubleshooting equipment malfunctions, performing repairs and replacements of parts, and documenting all service activities. You will also be expected to provide training and guidance to clients on equipment operation and maintenance best practices. A thorough understanding of diagnostic tools, schematics, and technical manuals is essential. This remote position requires the ability to travel to client locations as needed, manage your schedule efficiently, and maintain high standards of service quality. Strong communication skills are vital for interacting with clients, understanding their needs, and explaining technical solutions clearly. We are looking for a self-motivated individual who can work independently, manage time effectively, and resolve complex technical challenges. Experience with specific types of industrial machinery relevant to our client's operations is a significant advantage. A commitment to safety protocols and adherence to company procedures is mandatory. This role offers the opportunity to work with advanced technology and provide critical support to our client's operations, all within a flexible remote framework.
Job Location: Mombasa, Mombasa, KE (Remote)
Job Location: Mombasa, Mombasa, KE (Remote)
This advertiser has chosen not to accept applicants from your region.
5
Senior Field Service Engineer - Remote Technical Support
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Service Engineer to provide crucial remote technical support for their advanced industrial equipment. This is a fully remote position, enabling you to leverage your expertise to assist clients and field teams across various locations without the need for constant travel. You will be the primary point of contact for complex troubleshooting, diagnosing intricate issues, and guiding on-site personnel through repair and maintenance procedures. Your deep understanding of mechanical, electrical, and hydraulic systems will be essential in resolving critical equipment failures and ensuring minimal downtime for our customers. You will utilize cutting-edge remote diagnostic tools, video conferencing, and comprehensive technical documentation to provide world-class support. This role requires a proactive approach, exceptional problem-solving abilities, and a commitment to customer satisfaction.
Key Responsibilities:
Qualifications:
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
Key Responsibilities:
- Provide expert remote technical assistance for the installation, troubleshooting, repair, and maintenance of industrial machinery.
- Diagnose complex mechanical, electrical, and hydraulic system issues using remote diagnostic tools and expert knowledge.
- Guide on-site technicians and customers through intricate repair and maintenance procedures via phone, video calls, and digital documentation.
- Analyze equipment performance data and identify root causes of recurring problems.
- Develop and update technical manuals, troubleshooting guides, and best practice documents for remote support.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance issues.
- Escalate unresolved issues to appropriate internal resources, ensuring timely and effective resolution.
- Train and mentor junior field service personnel on advanced troubleshooting techniques and remote support protocols.
- Maintain detailed records of all service requests, resolutions, and customer interactions in the CRM system.
- Proactively identify potential equipment failures and recommend preventative maintenance strategies.
- Contribute to improving the overall efficiency and effectiveness of the remote technical support function.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or repair of complex industrial equipment.
- Demonstrated expertise in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Proficiency with diagnostic software, test equipment, and remote access tools.
- Exceptional problem-solving and analytical skills with a methodical approach to troubleshooting.
- Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to diverse audiences.
- Proven ability to work independently and manage time effectively in a remote environment.
- Experience with PLCs and industrial automation systems is a significant advantage.
- Ability to interpret complex technical drawings, schematics, and manuals.
- Strong customer focus and a commitment to delivering high-quality support.
This role offers a unique opportunity to utilize your extensive technical skills in a flexible, remote setting, contributing directly to the operational success of our client's customers. Our client values remote collaboration and innovation.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Field Service Engineer - Remote Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled Senior Field Service Engineer to provide expert remote technical support and guidance for complex installation and maintenance operations. In this fully remote role, you will serve as a critical point of escalation for challenging technical issues, offering remote diagnosis, troubleshooting, and repair guidance to on-site technicians. The ideal candidate will possess a deep understanding of electro-mechanical systems, advanced diagnostics, and effective remote communication strategies. Responsibilities include analyzing technical data, developing detailed repair procedures, and creating comprehensive training materials for field technicians. You will collaborate closely with product development and engineering teams to identify root causes of recurring issues and implement design improvements. This role requires an ability to remotely guide technicians through intricate repair processes, ensuring minimal downtime and maximum customer satisfaction for installations and maintenance impacting the Nakuru, Nakuru, KE region and other operational areas. You will be expected to document all interventions, update technical knowledge bases, and contribute to the continuous improvement of our service offerings. Strong problem-solving abilities, exceptional interpersonal skills, and proficiency with remote diagnostic tools and platforms are essential. We are seeking a motivated individual who thrives in a remote work environment, can work autonomously, and is dedicated to providing best-in-class technical support. Experience with industrial automation, robotics, or specialized machinery would be highly advantageous. This position is fundamental to maintaining the operational efficiency and reliability of our client's equipment through expert remote intervention.
This advertiser has chosen not to accept applicants from your region.
7
Senior Field Service Engineer - Remote Technical Support
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly technical Senior Field Service Engineer to provide remote technical support and guidance. This role is crucial in ensuring our clients' complex equipment and systems operate optimally, even when direct on-site intervention isn't immediately required. You will be the primary point of contact for advanced technical troubleshooting, diagnosing issues remotely through sophisticated diagnostic tools, video conferencing, and detailed technical explanations. The ideal candidate will have a strong background in mechanical, electrical, or electronic systems, with proven expertise in identifying and resolving intricate technical problems. Your responsibilities will include guiding on-site technicians or end-users through complex repair procedures, performing remote diagnostics and calibrations, analyzing performance data, and recommending preventative maintenance. You will also contribute to the knowledge base by documenting troubleshooting steps, creating technical guides, and providing feedback to the engineering and product development teams on system improvements. This position requires exceptional communication skills, the ability to explain technical concepts clearly and concisely, and a calm, methodical approach to problem-solving under pressure. Proficiency with remote access software, diagnostic tools, and technical documentation platforms is essential. This is a unique opportunity for a seasoned service professional to leverage their expertise in a fully remote capacity, ensuring high levels of customer satisfaction and system uptime. We are looking for an individual with strong technical acumen, a proactive attitude towards problem resolution, and the ability to work autonomously while providing critical remote support to a diverse client base.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex equipment/systems.
- Diagnose and resolve technical issues using remote diagnostic tools and techniques.
- Guide on-site personnel through repair, maintenance, and calibration procedures.
- Analyze system performance data and recommend corrective actions.
- Document troubleshooting steps, solutions, and technical best practices.
- Create and update technical manuals, guides, and knowledge base articles.
- Collaborate with engineering and product teams to identify product issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote support.
- Manage case escalations and provide timely resolutions.
- Stay updated on product technical specifications and service procedures.
- Maintain accurate records of service requests and resolutions.
- Contribute to training materials for other service technicians.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Significant experience as a Field Service Engineer or in a senior technical support role.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems.
- Proficiency with remote access, diagnostic, and monitoring software.
- Excellent technical communication and interpersonal skills.
- Ability to explain complex technical information clearly to various audiences.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with technical documentation and knowledge base management.
- Adaptability to learn new technologies and products quickly.
- Familiarity with CRM or ticketing systems is a plus.
This advertiser has chosen not to accept applicants from your region.
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