8 Lead Field Service Engineer Remote jobs in whatjobs
Lead Field Service Engineer (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their innovative team in a fully remote capacity. This role is critical in providing expert technical support and maintenance for complex industrial equipment, ensuring minimal downtime and maximum operational efficiency for our diverse clientele across various sectors. The ideal candidate will have a deep understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional problem-solving abilities and a passion for customer satisfaction. You will be responsible for diagnosing and resolving intricate technical issues, performing preventative maintenance, and conducting system upgrades and installations, all managed remotely through advanced diagnostic tools and communication platforms.
Key Responsibilities will include:
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 6 years of relevant experience in field service, industrial maintenance, or a similar technical role is essential. Proven experience with remote diagnostic tools and systems is a significant advantage. Strong analytical skills, meticulous attention to detail, and the ability to work autonomously in a remote environment are crucial. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical teams, are a must. If you are a proactive and technically adept engineer looking to make a significant impact in a remote-first organization, we invite you to apply.
Key Responsibilities will include:
- Leading remote troubleshooting efforts for complex equipment failures, identifying root causes and implementing effective solutions.
- Providing technical guidance and support to field technicians and clients via remote channels.
- Developing and executing comprehensive preventative maintenance plans to ensure optimal equipment performance.
- Conducting virtual system inspections and performance assessments.
- Managing parts inventory and coordinating timely delivery of necessary components to client sites.
- Creating detailed technical reports, documentation, and training materials for both internal teams and end-users.
- Staying up-to-date with the latest technological advancements and industry best practices in equipment maintenance and repair.
- Collaborating with engineering and product development teams to provide feedback on equipment design and reliability.
- Ensuring all service activities comply with safety regulations and company standards.
- Mentoring junior engineers and technicians, sharing expertise and fostering a culture of technical excellence.
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field is required. A minimum of 6 years of relevant experience in field service, industrial maintenance, or a similar technical role is essential. Proven experience with remote diagnostic tools and systems is a significant advantage. Strong analytical skills, meticulous attention to detail, and the ability to work autonomously in a remote environment are crucial. Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical teams, are a must. If you are a proactive and technically adept engineer looking to make a significant impact in a remote-first organization, we invite you to apply.
This advertiser has chosen not to accept applicants from your region.
0
Lead Field Service Engineer (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to join their dynamic, fully remote team. This role is crucial in providing advanced technical support and maintenance solutions across a variety of sophisticated systems. As a remote-first position, you will leverage your expertise to remotely diagnose, troubleshoot, and resolve complex technical issues for clients, ensuring minimal downtime and maximum operational efficiency. Your responsibilities will include developing and implementing preventative maintenance strategies, creating detailed service reports, and training junior technicians on best practices. You will act as a key point of contact for escalated technical challenges, requiring a deep understanding of mechanical, electrical, and software components. This role demands exceptional problem-solving abilities, strong analytical skills, and the capacity to work autonomously in a remote environment. The successful candidate will have a Bachelor's degree in Engineering (Mechanical, Electrical, or equivalent) or a related technical field, with a minimum of 8 years of progressive experience in field service or technical support. Proven experience in leading technical teams and mentoring junior engineers is highly desirable. Proficiency in diagnostic tools and remote access software is essential. Excellent communication skills are paramount, enabling clear and concise interaction with clients, internal teams, and management. You will be expected to contribute to the continuous improvement of service procedures and documentation. This role offers the significant advantage of being fully remote, providing flexibility and the opportunity to manage your work schedule effectively. We are looking for a dedicated professional who is passionate about technology and committed to delivering outstanding service. The ability to adapt to new technologies and evolving client needs is vital. Join a company that values expertise and innovation, and contribute to our mission of providing unparalleled technical support globally.
This advertiser has chosen not to accept applicants from your region.
1
Lead Field Service Engineer (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for an exceptional Lead Field Service Engineer to join their globally distributed team. This is a fully remote position that requires extensive travel to client sites as needed, but with the flexibility of remote work for planning, analysis, and reporting. The successful candidate will be responsible for leading the installation, maintenance, and repair of complex electromechanical systems and equipment. You will provide expert technical support to customers, diagnose and resolve intricate technical issues, and ensure the optimal performance of deployed systems. This role involves developing and implementing preventative maintenance strategies, conducting comprehensive system diagnostics, and troubleshooting hardware and software issues. You will also be instrumental in training customer personnel on the operation and maintenance of the equipment. The Lead Field Service Engineer will be expected to manage service schedules, coordinate with cross-functional teams including engineering and product development, and contribute to the improvement of product reliability and serviceability. Strong understanding of electrical, mechanical, and software components is essential. Proficiency in using diagnostic tools, interpreting technical documentation, and creating detailed service reports is a must. Excellent problem-solving skills, a proactive approach to identifying potential issues, and the ability to work effectively under pressure are crucial. The ideal candidate will possess outstanding interpersonal and communication skills, enabling them to build strong relationships with clients and internal stakeholders. You will be a point of escalation for complex technical challenges, requiring deep analytical thinking and creative solution development. This role demands adaptability and the ability to thrive in a dynamic, customer-facing environment, even when working remotely. The opportunity to travel and work directly with cutting-edge technology in various settings, combined with the flexibility of a remote role, makes this a unique and rewarding position. You will be a key contributor to our client's reputation for excellent service and product support, ensuring client satisfaction and operational efficiency in diverse settings, with primary operational oversight for installations and maintenance in and around **Kericho, Kericho, KE**.
This advertiser has chosen not to accept applicants from your region.
2
Lead Field Service Engineer - Remote
Posted 18 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation solutions, is seeking an experienced and proactive Lead Field Service Engineer to join their fully remote team. This role focuses on providing remote technical support, troubleshooting complex issues, and guiding on-site technicians through intricate installation, maintenance, and repair processes for advanced machinery. The successful candidate will act as a subject matter expert, offering solutions via video conferencing, remote access tools, and detailed documentation. You will be responsible for diagnosing hardware and software failures, coordinating with engineering teams for product improvements, and ensuring maximum uptime for our clients' critical equipment. This is an exceptional opportunity to leverage your expertise in a challenging and rewarding remote-first environment, contributing to the seamless operation of industrial systems worldwide. Your ability to explain complex technical information clearly and your dedication to client satisfaction will be paramount.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of industrial equipment and systems.
- Diagnose complex hardware, software, and network issues remotely, utilizing advanced diagnostic tools and techniques.
- Develop and deliver remote training sessions to clients and field technicians on equipment operation, maintenance, and troubleshooting.
- Create and update technical documentation, including service manuals, troubleshooting guides, and best practice advisories.
- Collaborate with R&D and engineering teams to identify root causes of recurring issues and provide feedback for product enhancements.
- Manage and prioritize multiple support requests, ensuring timely resolution and customer satisfaction.
- Conduct remote site assessments and provide recommendations for system optimization and preventative maintenance.
- Escalate critical issues to appropriate internal departments and ensure follow-through to resolution.
- Maintain detailed records of service requests, resolutions, and customer interactions within the CRM system.
- Mentor and guide junior field service engineers, sharing technical knowledge and best practices.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant focus on remote diagnostics and support.
- In-depth knowledge of industrial automation systems, PLC programming, HMI interfaces, and networking protocols.
- Proven ability to troubleshoot and resolve complex technical issues across diverse hardware and software platforms.
- Excellent communication and interpersonal skills, with the ability to articulate technical concepts clearly to both technical and non-technical audiences remotely.
- Proficiency with remote access and diagnostic tools, video conferencing software, and CRM systems.
- Strong problem-solving and analytical capabilities.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work setting.
- Experience in mentoring or leading technical teams is highly desirable.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
This advertiser has chosen not to accept applicants from your region.
3
Lead Field Service Engineer (Remote)
Posted 12 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to provide remote technical support and oversight for complex installation and maintenance projects. In this vital, fully remote position, you will be the primary point of contact for intricate technical issues, guiding on-site technicians through intricate repair, calibration, and maintenance procedures. Your expertise will be critical in ensuring the optimal performance and longevity of specialized equipment across various client locations. You will leverage your deep technical knowledge and problem-solving acumen to diagnose issues, develop effective solutions, and deliver exceptional technical guidance.
Responsibilities:
Responsibilities:
- Provide remote expert-level technical support for installation, troubleshooting, and repair of sophisticated machinery and systems.
- Develop and deliver clear, concise technical documentation, including service manuals, troubleshooting guides, and training materials.
- Conduct remote diagnostics and analysis of equipment performance data to identify potential issues and recommend preventative maintenance.
- Mentor and guide junior field service technicians through complex repair and installation processes via remote communication tools.
- Collaborate with engineering and product development teams to provide feedback on product performance and suggest design improvements.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Maintain accurate records of all service activities, including diagnoses, repairs performed, and parts used.
- Stay abreast of the latest technological advancements and industry best practices relevant to the equipment serviced.
- Facilitate remote training sessions for clients and internal teams on equipment operation and maintenance.
- Ensure adherence to all safety protocols and quality standards during remote guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of hands-on experience in field service, installation, or maintenance of complex industrial equipment.
- Proven expertise in diagnosing and resolving intricate technical problems remotely.
- Exceptional ability to interpret technical schematics, blueprints, and diagnostic data.
- Excellent communication and interpersonal skills, with the ability to clearly articulate technical concepts to diverse audiences.
- Strong understanding of remote diagnostic tools and platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training or mentoring technical staff is highly advantageous.
- Relevant certifications in specialized equipment or systems are a plus.
- Proficiency in documenting technical procedures and service reports.
This advertiser has chosen not to accept applicants from your region.
4
Lead Field Service Engineer (Remote)
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in industrial equipment, is seeking a highly skilled and experienced Lead Field Service Engineer to join their globally distributed, remote-first team. This position is crucial for ensuring the optimal performance and longevity of our advanced machinery installed at client sites. You will be responsible for providing expert technical support, troubleshooting complex issues, and performing preventative maintenance, all while managing your schedule and client interactions remotely. This role involves significant collaboration with our engineering and product development teams to provide feedback on equipment performance and identify areas for improvement. You will guide and mentor junior field service technicians, conduct remote training sessions, and develop comprehensive service documentation. The ability to diagnose intricate mechanical, electrical, and software problems using remote diagnostic tools and protocols is essential. You will manage spare parts inventory, coordinate service requests, and ensure timely resolution of technical challenges. This role requires a deep understanding of industrial automation systems, control logic, and network protocols. You will be expected to travel occasionally for critical on-site interventions, but the core of your work will be managed from a remote location. Building strong relationships with clients, understanding their operational needs, and providing proactive solutions are key aspects of this position. You will also be involved in the commissioning of new installations, providing remote assistance to on-site teams. The ideal candidate will have a proven track record in field service, exceptional problem-solving abilities, and outstanding communication skills. A commitment to continuous learning and staying updated with the latest technological advancements in our industry is expected. We are looking for an individual who is self-disciplined, organized, and can thrive in an autonomous work environment. You will play a vital role in maintaining our reputation for exceptional customer service and technical expertise. Your insights will directly influence product design and service strategies. This is an exciting opportunity to contribute to a forward-thinking company and advance your career in a challenging and rewarding field.
Job Location: This is a fully remote position for candidates located within Kenya. While the role is remote, an understanding of the logistical challenges and operational environments within various Kenyan regions is beneficial.
Job Location: This is a fully remote position for candidates located within Kenya. While the role is remote, an understanding of the logistical challenges and operational environments within various Kenyan regions is beneficial.
This advertiser has chosen not to accept applicants from your region.
5
Lead Field Service Engineer (Remote)
Posted 17 days ago
Job Viewed
Job Description
Our client, a leader in advanced industrial equipment, is seeking a highly skilled and experienced Lead Field Service Engineer to join their fully remote technical support team. This critical role will involve providing expert-level remote diagnosis, troubleshooting, and support for complex machinery and systems deployed across various client sites. While the role is remote, it requires extensive knowledge of mechanical, electrical, and electronic systems, along with the ability to guide on-site technicians through intricate repair and maintenance procedures via video conferencing, detailed documentation, and phone support. The ideal candidate will have a proven track record in a similar role, demonstrating exceptional problem-solving skills, a deep understanding of diagnostic tools, and the ability to think critically under pressure. You will be responsible for creating and updating technical documentation, training materials, and best practice guides for both internal teams and external clients. Collaboration with product development and engineering teams to provide feedback on design improvements and reliability issues will also be a key aspect of this position. This is an exciting opportunity to leverage your expertise in a challenging and rewarding environment, contributing directly to customer satisfaction and operational uptime. The emphasis will be on proactive identification of potential issues and providing rapid, effective remote solutions. You will be expected to maintain a high level of technical expertise and continuously learn about new product lines and technologies. The role demands a proactive approach to customer service and a commitment to resolving complex technical challenges efficiently.
Key Responsibilities:
Qualifications:
This is a remote position, ideal for an experienced engineer who thrives on solving complex challenges and supporting customers globally without the need for constant travel. Join our client's dedicated team and make a significant impact on their technical service delivery.
Key Responsibilities:
- Provide advanced remote technical support for troubleshooting and resolving complex mechanical, electrical, and software issues on industrial equipment.
- Conduct remote diagnostics using advanced tools and data analysis techniques.
- Develop and deliver remote training programs for field technicians and end-users.
- Create, review, and update technical manuals, service bulletins, and troubleshooting guides.
- Collaborate with R&D and engineering teams to identify product improvements and resolve design-related issues.
- Analyze service data to identify trends and recommend preventative maintenance strategies.
- Manage and prioritize incoming support requests, ensuring timely and effective resolution.
- Mentor junior service engineers and provide technical guidance to the support team.
- Maintain detailed records of service activities, customer interactions, and technical solutions.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
- Minimum of 7 years of experience in field service engineering, technical support, or a similar role, with a strong focus on complex machinery.
- Proven expertise in diagnosing and repairing sophisticated electromechanical systems.
- Proficiency with diagnostic software, data acquisition tools, and remote access technologies.
- Excellent understanding of PLC programming, industrial automation, and networking.
- Strong analytical and problem-solving skills with a meticulous approach to troubleshooting.
- Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to diverse audiences.
- Experience in developing training materials and conducting technical training sessions.
- Ability to work independently in a remote setting, manage time effectively, and meet strict deadlines.
- Willingness to occasionally travel for critical on-site support or training if required, though the role is primarily remote.
This is a remote position, ideal for an experienced engineer who thrives on solving complex challenges and supporting customers globally without the need for constant travel. Join our client's dedicated team and make a significant impact on their technical service delivery.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Lead field service engineer remote Jobs in Kenya !
6
Lead Field Service Engineer - Remote
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and technically proficient Lead Field Service Engineer to join our remote support team. In this critical role, you will be responsible for providing expert-level technical support, troubleshooting, and maintenance guidance for our advanced industrial equipment, all managed through a remote-first approach. You will lead a team of field engineers, mentor junior staff, and serve as the primary escalation point for complex technical issues. This position requires extensive knowledge of mechanical, electrical, and software systems, coupled with exceptional problem-solving skills and the ability to diagnose and resolve issues remotely. The ideal candidate will possess strong leadership qualities and a commitment to ensuring our clients receive world-class support.
Responsibilities:
Responsibilities:
- Provide remote technical assistance, diagnostics, and troubleshooting for complex machinery and systems.
- Develop and refine remote diagnostic procedures and best practices for field service engineers.
- Lead and mentor a team of field service engineers, providing technical guidance and performance feedback.
- Serve as the escalation point for critical customer issues, resolving them efficiently and effectively.
- Collaborate with engineering and product development teams to identify recurring issues and drive product improvements.
- Create and maintain comprehensive technical documentation, including troubleshooting guides, service manuals, and training materials for remote delivery.
- Conduct remote training sessions for customers and internal technical staff.
- Analyze service data to identify trends, potential failures, and areas for preventive maintenance.
- Ensure customer satisfaction by providing timely and high-quality technical support.
- Manage service operations, including scheduling, resource allocation, and parts management, with a focus on remote coordination.
- Stay current with the latest product developments, technologies, and industry trends.
- Adhere to all safety protocols and company policies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- A minimum of 10 years of experience in field service engineering or technical support, with at least 3 years in a leadership or lead role.
- Demonstrated expertise in diagnosing and repairing complex industrial equipment, systems, or machinery.
- Strong proficiency in reading schematics, blueprints, and technical manuals.
- Experience with remote diagnostic tools, software, and connectivity solutions is essential.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers and internal teams remotely.
- Proven ability to lead and mentor technical teams.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
- Willingness to travel occasionally for critical on-site support if required, though the role is primarily remote.
- Familiarity with the operational environment near Naivasha, Nakuru, KE is a plus.
This advertiser has chosen not to accept applicants from your region.
7