7,544 Senior Automotive Service Manager jobs in Kenya
Automotive Service Advisor - Customer Relations
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Greet customers and attentively listen to their vehicle concerns.
- Schedule service appointments accurately and efficiently.
- Clearly explain service recommendations and repair estimates to customers.
- Accurately record customer issues and service requests in the system.
- Coordinate with the service technicians to ensure timely completion of work.
- Provide regular updates to customers on the status of their vehicle repairs.
- Process service orders and manage billing procedures.
- Address customer inquiries and resolve any service-related issues promptly.
- Build and maintain strong customer relationships.
- Ensure a high level of customer satisfaction.
- Maintain knowledge of automotive services and repair procedures.
- Upsell additional services or products when appropriate and beneficial to the customer.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, terminology, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; technical certification is a plus.
- A passion for the automotive industry and commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Manager
Posted 21 days ago
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Job Description
Our client is looking for an experienced and highly organized Automotive Service Manager to lead their busy service department. This is a full-time, on-site position critical to ensuring the smooth operation of all vehicle maintenance and repair activities. The ideal candidate will have extensive knowledge of automotive mechanics, strong leadership skills, and a passion for delivering exceptional customer service. You will be responsible for managing the service team, scheduling appointments, overseeing repair quality, managing parts inventory, and ensuring customer satisfaction and departmental profitability.
Key Responsibilities:
Key Responsibilities:
- Managing and leading a team of automotive technicians and service advisors.
- Scheduling and dispatching service work to ensure efficient workflow.
- Ensuring high-quality repair and maintenance services are delivered.
- Interacting with customers to explain service needs, provide estimates, and resolve issues.
- Monitoring customer satisfaction levels and implementing strategies for improvement.
- Managing the parts department, including inventory control and ordering.
- Maintaining a clean, safe, and organized service facility.
- Ensuring compliance with all relevant safety and environmental regulations.
- Tracking service department key performance indicators (KPIs) and managing budgets.
- Continuing education on new automotive technologies and service procedures.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Senior Automotive Service Manager
Posted 14 days ago
Job Viewed
Job Description
Our client, a premier automotive dealership renowned for its commitment to exceptional customer service and quality repairs, is seeking an experienced and highly motivated Senior Automotive Service Manager to lead their busy service department. This is a critical on-site role requiring strong leadership, operational expertise, and a deep understanding of automotive mechanics and customer relations. The ideal candidate will be responsible for overseeing all aspects of the service department, including managing technicians, scheduling appointments, ensuring quality control, controlling costs, and maintaining high levels of customer satisfaction. You will be instrumental in driving the department's profitability and fostering a positive, productive work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the daily operations of the automotive service department, including staffing, scheduling, and workflow.
- Supervise, train, and mentor a team of automotive technicians and service advisors.
- Ensure all repair and maintenance work is performed to the highest quality standards and within established timelines.
- Develop and implement strategies to increase service department profitability and efficiency.
- Manage inventory of parts and supplies, ensuring adequate stock levels and cost control.
- Maintain excellent customer relationships, resolving any service-related issues or complaints promptly and professionally.
- Oversee warranty claim processing and ensure compliance with manufacturer guidelines.
- Implement and enforce all safety regulations and company policies within the service department.
- Stay current with automotive technology advancements, repair techniques, and industry trends.
- Analyze service department performance metrics and implement corrective actions as needed.
- Collaborate with other dealership departments to ensure a seamless customer experience.
Qualifications:
- Proven experience as an Automotive Service Manager or in a senior leadership role within an automotive service environment.
- Extensive knowledge of automotive repair, diagnostics, and maintenance procedures.
- Strong leadership, team management, and motivational skills.
- Excellent customer service and communication abilities.
- Proficiency in automotive diagnostic software and dealership management systems (DMS).
- Strong understanding of financial statements, budget management, and cost control.
- Ability to resolve complex technical and customer service issues effectively.
- Valid driver's license and a clean driving record.
- Automotive technical certifications or ASE certifications are highly desirable.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote client support team. In this vital role, you will serve as the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and technical inquiries. You will leverage your extensive automotive knowledge to provide exceptional remote support, diagnose issues, explain technical procedures, and ensure a seamless customer experience.
Key Responsibilities:
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
Key Responsibilities:
- Provide expert remote consultation to customers regarding vehicle service, maintenance schedules, and repair options.
- Accurately diagnose customer concerns and translate technical issues into understandable terms for non-technical individuals.
- Effectively manage customer expectations regarding repair timelines, costs, and potential outcomes.
- Guide customers through troubleshooting steps for common vehicle issues when appropriate.
- Coordinate with internal service departments or partner workshops to facilitate necessary repairs and service appointments.
- Maintain detailed and accurate customer records and service histories in the CRM system.
- Process service orders, invoices, and payments efficiently and accurately.
- Address customer complaints and concerns promptly and professionally, aiming for satisfactory resolution.
- Stay current with automotive technologies, manufacturer updates, and service best practices.
- Proactively identify opportunities to upsell or cross-sell services and products.
- Contribute to team efforts by sharing knowledge and assisting colleagues.
- Ensure high levels of customer satisfaction and loyalty.
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Manager
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Automotive Service Manager to oversee and optimize their service operations. This is a fully remote position, allowing you to lead and manage a team of automotive service professionals from any location. You will be responsible for ensuring exceptional customer satisfaction, managing service department operations, and driving profitability. The ideal candidate will possess extensive knowledge of automotive repair, diagnostics, and maintenance. Proven experience in managing service advisors, technicians, and workshop operations is essential. Strong leadership, communication, and problem-solving skills are required to effectively guide the team and resolve customer issues. You must be adept at utilizing service management software and digital tools to track performance, manage schedules, and maintain inventory. As a remote manager, excellent organizational skills and the ability to motivate and manage a distributed team are crucial. We are looking for a highly motivated individual with a passion for the automotive industry and a commitment to delivering outstanding service. This role offers the flexibility of remote work, providing a unique opportunity for work-life integration. You will play a vital role in maintaining the high standards of our automotive service department and ensuring the satisfaction of our valued customers. Join our dynamic company and contribute to our continued success in the automotive sector. The successful applicant will be a strategic thinker, a skilled leader, and dedicated to achieving operational excellence and customer loyalty.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor. This fully remote position allows you to serve clients virtually, assisting them with vehicle maintenance and repair needs. You will be responsible for greeting customers, understanding their vehicle issues, recommending appropriate services and repairs, and accurately estimating costs and timelines. A key part of your role involves explaining complex automotive problems in a clear and understandable manner to customers and effectively scheduling service appointments. You will act as the primary point of contact between the customer and the service technicians, ensuring clear communication and customer satisfaction throughout the service process. The ideal candidate will possess strong interpersonal and communication skills, with the ability to build rapport with customers and address their concerns empathetically. A solid understanding of automotive systems, common vehicle issues, and maintenance requirements is essential. You should be proficient in using service management software and online diagnostic tools. Excellent organizational and multitasking abilities are crucial for managing customer inquiries, scheduling, and follow-ups efficiently in a remote setting. This role requires a proactive approach to customer service and a commitment to delivering an exceptional experience. You will play a vital role in ensuring customer loyalty and driving service revenue. While this is a remote role, your responsibilities will support customer needs related to automotive services potentially impacting the **Nyeri, Nyeri, KE** region. Requirements:
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Technician
Posted 19 days ago
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Job Description
Our client is seeking a skilled and experienced Automotive Service Technician to join their busy workshop. This hybrid role requires a blend of on-site work for hands-on diagnostics and repairs, with potential for remote support or administrative tasks related to service scheduling and customer communication. The ideal candidate will possess a strong mechanical aptitude, a keen eye for detail, and a commitment to providing exceptional service. You will be responsible for diagnosing and repairing a wide range of vehicle issues, performing routine maintenance, and conducting thorough inspections to ensure vehicle safety and performance. This includes working on engines, transmissions, brakes, electrical systems, and suspension components. Our client values efficiency and accuracy, so a proven ability to troubleshoot complex problems and perform repairs effectively is essential. You will use state-of-the-art diagnostic equipment and follow established repair procedures. Maintaining a clean and organized workspace and adhering to all safety regulations are paramount. Excellent customer service skills are also important, as you may interact directly with clients to explain diagnostic findings and repair recommendations. This is a fantastic opportunity to work with a reputable automotive service provider, utilizing your expertise across various vehicle makes and models. The hybrid nature of this role allows for a balanced approach to work and personal life, offering flexibility while ensuring essential on-site operations are covered. You will be part of a collaborative team, contributing to a positive and productive work environment where continuous learning and professional development are encouraged. Your dedication to quality workmanship and customer satisfaction will be key to success in this role.
Responsibilities:
Responsibilities:
- Perform diagnostic tests to identify mechanical and electronic issues.
- Repair and service a variety of vehicle systems, including engines, transmissions, brakes, and electrical components.
- Conduct routine maintenance services such as oil changes, tire rotations, and fluid replacements.
- Perform detailed vehicle inspections and recommend necessary repairs.
- Utilize diagnostic software and specialized tools to troubleshoot and repair vehicles.
- Ensure all repairs are completed accurately and efficiently, meeting quality standards.
- Maintain a clean and organized work area, adhering to safety protocols.
- Communicate effectively with service advisors and customers regarding vehicle issues and repair plans.
- Stay up-to-date with the latest automotive technologies and repair techniques.
- Assist in training junior technicians as needed.
- Proven experience as an Automotive Service Technician.
- Strong mechanical knowledge and diagnostic skills.
- Proficiency with diagnostic equipment and tools.
- Knowledge of various vehicle makes and models.
- Ability to perform a wide range of automotive repairs.
- Good physical stamina and dexterity.
- Excellent problem-solving and attention-to-detail skills.
- Good communication and customer service skills.
- Relevant vocational training or certifications (e.g., NITA).
- Ability to work effectively both independently and as part of a team.
This advertiser has chosen not to accept applicants from your region.
7
Automotive Service Advisor - Remote
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
8
Lead Automotive Service Technician
Posted 8 days ago
Job Viewed
Job Description
Our client, a renowned international automotive consultancy, is seeking an experienced and highly skilled Lead Automotive Service Technician to join their innovative remote operations team. While the physical location is noted as **Nyeri, Nyeri, KE**, this is a fully remote position, allowing you to leverage your expertise from the comfort of your own workspace. This role will involve providing expert technical support, diagnostic assistance, and quality assurance for automotive repair facilities globally. You will be instrumental in ensuring that service standards are met, troubleshooting complex mechanical and electrical issues remotely, and contributing to the continuous improvement of service protocols. The ideal candidate possesses a deep well of practical experience, exceptional diagnostic acumen, and the ability to communicate technical information clearly and effectively.
Key Responsibilities:
This is a fully remote position, requiring a self-motivated individual with excellent time management skills and a dedicated home office setup with reliable internet connectivity. The **Nyeri, Nyeri, KE** designation indicates the operational base for this role's context, but the work itself is performed remotely. Candidates must have extensive hands-on experience as a master technician or service advisor, with a strong understanding of diagnostic equipment and automotive software. ASE certifications or equivalent are highly desirable. Superior analytical and problem-solving abilities are critical. This is a unique opportunity to apply your automotive expertise in a global, remote setting, contributing to the highest standards of service excellence.
Key Responsibilities:
- Provide remote expert technical guidance and support to automotive service centers worldwide.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic systems in a variety of vehicle makes and models.
- Review and analyze service reports, diagnostic data, and repair histories to identify root causes of issues.
- Develop and refine standardized repair procedures and best practices.
- Conduct remote quality assurance checks and performance evaluations of repair work.
- Assist in the training and development of technicians in client facilities through virtual means.
- Stay current with the latest automotive technologies, diagnostic tools, and repair techniques.
- Document technical findings, solutions, and recommendations thoroughly.
- Collaborate with engineering and product development teams to provide feedback on vehicle performance and reliability.
- Maintain a high level of customer satisfaction by ensuring accurate and efficient problem resolution.
This is a fully remote position, requiring a self-motivated individual with excellent time management skills and a dedicated home office setup with reliable internet connectivity. The **Nyeri, Nyeri, KE** designation indicates the operational base for this role's context, but the work itself is performed remotely. Candidates must have extensive hands-on experience as a master technician or service advisor, with a strong understanding of diagnostic equipment and automotive software. ASE certifications or equivalent are highly desirable. Superior analytical and problem-solving abilities are critical. This is a unique opportunity to apply your automotive expertise in a global, remote setting, contributing to the highest standards of service excellence.
This advertiser has chosen not to accept applicants from your region.
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