20 Automotive Service Manager jobs in whatjobs
Job Description
Our client is looking for an experienced and highly organized Automotive Service Manager to lead their busy service department. This is a full-time, on-site position critical to ensuring the smooth operation of all vehicle maintenance and repair activities. The ideal candidate will have extensive knowledge of automotive mechanics, strong leadership skills, and a passion for delivering exceptional customer service. You will be responsible for managing the service team, scheduling appointments, overseeing repair quality, managing parts inventory, and ensuring customer satisfaction and departmental profitability.
Key Responsibilities:
Key Responsibilities:
- Managing and leading a team of automotive technicians and service advisors.
- Scheduling and dispatching service work to ensure efficient workflow.
- Ensuring high-quality repair and maintenance services are delivered.
- Interacting with customers to explain service needs, provide estimates, and resolve issues.
- Monitoring customer satisfaction levels and implementing strategies for improvement.
- Managing the parts department, including inventory control and ordering.
- Maintaining a clean, safe, and organized service facility.
- Ensuring compliance with all relevant safety and environmental regulations.
- Tracking service department key performance indicators (KPIs) and managing budgets.
- Continuing education on new automotive technologies and service procedures.
This advertiser has chosen not to accept applicants from your region.
0
Automotive Service Manager
Posted 21 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership, is looking for a skilled and customer-focused Automotive Service Manager to lead their service department. This role is responsible for managing daily operations, ensuring high levels of customer satisfaction, and optimizing workshop efficiency. You will oversee a team of technicians, service advisors, and support staff, providing leadership, training, and performance management. Key responsibilities include scheduling appointments, diagnosing and resolving vehicle issues, managing inventory of parts and supplies, and ensuring adherence to quality and safety standards. The ideal candidate will possess strong mechanical knowledge of vehicles, excellent diagnostic abilities, and a deep understanding of automotive systems. Proven experience in customer service, sales, and team leadership within the automotive industry is essential. You will be responsible for managing budgets, controlling expenses, and achieving departmental revenue and profit targets. Strong communication and interpersonal skills are required to interact effectively with customers, technicians, and dealership management. The ability to create a positive and productive work environment is crucial. We are seeking a motivated individual with a passion for automobiles and a commitment to delivering exceptional service. Join a well-established team and contribute to the continued success of the dealership. Your leadership will be instrumental in maintaining customer loyalty and driving service department growth. This opportunity requires a proactive approach to problem-solving, efficient workflow management, and a dedication to upholding the highest standards of automotive care. You will be a key player in ensuring customer satisfaction and operational excellence. The role involves overseeing the entire service lifecycle, from initial customer interaction to final vehicle delivery. We value individuals who demonstrate integrity, strong work ethic, and a commitment to continuous improvement in all aspects of automotive service.
This advertiser has chosen not to accept applicants from your region.
1
Automotive Service Manager
Posted 22 days ago
Job Viewed
Job Description
Our client is looking for a highly experienced and results-oriented Automotive Service Manager to lead their remote service operations. This is a unique opportunity to manage a team and drive service excellence from a distance. You will be instrumental in ensuring customer satisfaction and the efficient operation of automotive services through remote oversight and coordination.
The ideal candidate will have a deep understanding of automotive repair processes, strong leadership capabilities, and exceptional customer service skills. You will be responsible for overseeing the service department, managing technicians, ensuring quality repairs, and maintaining profitability, all within a remote work environment.
Key Responsibilities:
Qualifications:
This role, based in Mlolongo, Machakos, KE , operates entirely remotely.
The ideal candidate will have a deep understanding of automotive repair processes, strong leadership capabilities, and exceptional customer service skills. You will be responsible for overseeing the service department, managing technicians, ensuring quality repairs, and maintaining profitability, all within a remote work environment.
Key Responsibilities:
- Lead and mentor a team of automotive technicians and service advisors remotely.
- Ensure the highest standards of customer service and satisfaction through effective remote communication and problem resolution.
- Oversee all service operations, including scheduling, diagnostics, repairs, and quality control.
- Manage workshop resources, parts inventory, and equipment to optimize efficiency.
- Develop and implement strategies to increase service revenue and profitability.
- Monitor key performance indicators (KPIs) and analyze service department performance data.
- Ensure compliance with all safety regulations and company policies.
- Handle customer inquiries, complaints, and escalations with professionalism and efficiency.
- Collaborate with the parts department to ensure timely availability of necessary components.
- Drive continuous improvement initiatives within the service department.
- Utilize digital tools and platforms for effective remote team management and customer interaction.
Qualifications:
- Proven experience as an Automotive Service Manager or similar leadership role.
- Extensive knowledge of automotive systems, diagnostics, and repair procedures.
- Strong leadership, team management, and communication skills, adapted for remote collaboration.
- Excellent customer service and problem-solving abilities.
- Experience with automotive dealership management systems (DMS) and diagnostic software.
- A passion for the automotive industry and a commitment to quality.
- Ability to analyze financial reports and manage budgets.
- Certification from a recognized automotive training institute is a plus.
- Demonstrated ability to work effectively in a remote work setting.
- Understanding of KAIZEN or other continuous improvement methodologies.
This role, based in Mlolongo, Machakos, KE , operates entirely remotely.
This advertiser has chosen not to accept applicants from your region.
2
Job Description
Our client, a prestigious automotive dealership, is seeking an experienced and customer-focused Automotive Service Manager to lead their service department. This is a fully remote position, where you will remotely oversee service operations, manage customer relations, and ensure the highest standards of vehicle maintenance and repair. The ideal candidate will have a deep understanding of automotive diagnostics and repair, excellent leadership skills, and a proven ability to drive customer satisfaction and departmental profitability. Your responsibilities will include managing a team of service advisors and technicians, scheduling and overseeing all repair and maintenance work, ensuring adherence to quality standards, and maintaining optimal inventory levels for parts and supplies. You will be the primary point of contact for customer inquiries and complaints, resolving issues effectively and efficiently. This role requires strong financial acumen to manage departmental budgets, control costs, and drive revenue growth. You will also be responsible for implementing training programs to enhance the skills of the service team and staying up-to-date with the latest automotive technologies and industry best practices. The ability to lead and motivate a team remotely, foster a positive work environment, and maintain strong communication with both the service staff and the dealership management is crucial. If you are a dedicated and results-oriented automotive professional looking for a remote leadership opportunity, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Remotely manage and lead the automotive service department operations.
- Supervise and mentor service advisors and automotive technicians.
- Ensure the efficient scheduling and execution of all vehicle maintenance and repair services.
- Maintain high standards of quality control for all services performed.
- Manage departmental budgets, control expenses, and drive profitability.
- Handle customer inquiries, concerns, and complaints, ensuring a high level of customer satisfaction.
- Oversee parts inventory management and procurement.
- Implement training and development programs for service staff.
- Stay updated on the latest automotive technologies and repair techniques.
- Collaborate effectively with dealership management and sales teams.
- High school diploma or equivalent; a degree or certification in Automotive Technology or a related field is preferred.
- Minimum of 5-7 years of experience in automotive service management or a senior supervisory role.
- Proven experience leading and managing automotive technicians and service advisors.
- Strong knowledge of automotive diagnostics, repair procedures, and vehicle systems.
- Excellent customer service, communication, and leadership skills.
- Proficiency in automotive service management software and CRM systems.
- Financial management and budgeting skills.
- Ability to manage and motivate a team in a remote work setting.
- Problem-solving and decision-making abilities.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client, a leading automotive dealership, is seeking an experienced and dynamic Automotive Service Manager to lead their service department. This hybrid role offers a balance of in-person leadership and remote administrative responsibilities. You will be responsible for overseeing all service operations, managing a team of technicians, ensuring customer satisfaction, and driving profitability. The ideal candidate possesses strong leadership qualities, a deep understanding of automotive repair, excellent communication skills, and a proven ability to manage a high-performing service team. You will champion exceptional customer service and operational efficiency.
Responsibilities:
Responsibilities:
- Oversee daily operations of the automotive service department, ensuring efficiency and productivity.
- Manage, train, and motivate a team of automotive technicians and service advisors.
- Ensure high standards of customer service and satisfaction are met and exceeded.
- Develop and implement strategies to increase service revenue and profitability.
- Manage service appointments, workflow, and scheduling effectively.
- Maintain inventory of parts and supplies, ensuring cost-effectiveness.
- Ensure compliance with all safety regulations and company policies.
- Handle customer complaints and resolve issues promptly and professionally.
- Collaborate with the parts department to ensure timely availability of necessary components.
- Analyze service department performance metrics and implement improvements.
- Proven experience as an Automotive Service Manager or in a similar leadership role within the automotive industry.
- In-depth knowledge of automotive repair and maintenance procedures.
- Strong leadership, management, and team-building skills.
- Excellent customer service and communication abilities.
- Proficiency in automotive service management software.
- Ability to manage budgets and control expenses effectively.
- Valid driver's license and a clean driving record.
- Familiarity with hybrid and electric vehicle technologies is a plus.
- This role is based in Kisumu, Kisumu, KE and is a hybrid position.
This advertiser has chosen not to accept applicants from your region.
4
Automotive Service Manager
Posted 15 days ago
Job Viewed
Job Description
Our client, a reputable automotive dealership known for its commitment to customer satisfaction and quality service, is seeking a dynamic and results-driven Automotive Service Manager. This role involves a hybrid work arrangement, balancing on-site leadership with potential for remote administrative tasks. You will be responsible for overseeing all aspects of the service department, ensuring efficient operations, maintaining high standards of workmanship, and driving customer loyalty. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a deep understanding of automotive repair and maintenance.
Key responsibilities include managing and motivating a team of service advisors and technicians, scheduling workflow, and ensuring timely completion of vehicle repairs and maintenance. You will be accountable for managing the department's budget, controlling expenses, and optimizing profitability. Maintaining excellent customer relationships, addressing concerns, and ensuring a positive service experience will be paramount. You will also be responsible for inventory management of parts and supplies, liaising with manufacturers for warranty claims, and ensuring compliance with all safety and environmental regulations. Developing and implementing strategies to increase service revenue and customer retention will be a key focus.
Qualifications:
Key responsibilities include managing and motivating a team of service advisors and technicians, scheduling workflow, and ensuring timely completion of vehicle repairs and maintenance. You will be accountable for managing the department's budget, controlling expenses, and optimizing profitability. Maintaining excellent customer relationships, addressing concerns, and ensuring a positive service experience will be paramount. You will also be responsible for inventory management of parts and supplies, liaising with manufacturers for warranty claims, and ensuring compliance with all safety and environmental regulations. Developing and implementing strategies to increase service revenue and customer retention will be a key focus.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or Business Administration preferred.
- Minimum of 5 years of experience in an automotive service management or supervisory role.
- Proven leadership and team management skills.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent customer service and conflict resolution abilities.
- Proficiency in dealership management software (e.g., Reynolds and Reynolds, CDK Global).
- Financial acumen, including budget management and P&L responsibility.
- Valid driver's license and a clean driving record.
- Certification from ASE (Automotive Service Excellence) is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Manager
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and dynamic Automotive Service Manager to oversee their service operations. This role offers a hybrid work arrangement, combining essential on-site presence with remote management capabilities, allowing for flexibility while maintaining operational excellence. The Service Manager will be responsible for leading the service department, ensuring high-quality customer service, and driving profitability. Key duties include managing a team of service technicians, scheduling and delegating work, and ensuring all repairs and maintenance are performed efficiently and to manufacturer standards. You will also be responsible for inventory management of parts, maintaining shop equipment, and fostering a positive and productive work environment. Strong diagnostic and technical knowledge of automotive systems is essential, as is a proven ability to manage budgets, control costs, and improve service department efficiency. Excellent customer service skills are paramount, with a focus on building and maintaining strong customer relationships. The ideal candidate will possess strong leadership, communication, and organizational skills, with the ability to motivate a team and resolve customer concerns effectively. This role involves both hands-on management and strategic planning to enhance service offerings and customer satisfaction. This position is based in Mlolongo, Machakos , and requires a candidate who can commute to the site regularly, while also leveraging remote tools for administrative tasks and team coordination. Our client is dedicated to providing excellent vehicle service and offers a competitive salary, benefits, and opportunities for career advancement within the automotive industry.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Automotive service manager Jobs in Kenya !
6
Automotive Service Manager
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading automotive dealership, is seeking an experienced and dynamic Automotive Service Manager to oversee their busy service department. This is a hybrid role, requiring a blend of on-site leadership and remote operational oversight. The successful candidate will be responsible for managing all aspects of the service operations, including customer service, technician supervision, inventory control, and profitability. You will lead a team of skilled automotive technicians, ensuring high-quality repairs and maintenance services are delivered efficiently and effectively. A key aspect of this role involves fostering a positive and productive work environment, promoting team collaboration, and providing ongoing training and development opportunities for your staff. You will be responsible for maintaining customer satisfaction at the highest level, handling complaints, and building long-term relationships with clients. Financial management is also a critical component, including budgeting, forecasting, and managing service department expenses to meet profitability targets. The ability to analyze performance metrics, identify areas for improvement, and implement strategic solutions is essential. You will liaise with the parts department to ensure adequate stock levels and manage warranty claims effectively. In this hybrid capacity, you will leverage technology to monitor service operations, communicate with remote teams, and analyze performance data, while also being present on the shop floor to provide direct guidance and support. This role demands strong leadership, excellent communication, and a deep understanding of automotive repair and customer service best practices. A passion for the automotive industry and a commitment to excellence are key.
Responsibilities:
Responsibilities:
- Manage and lead the daily operations of the automotive service department.
- Supervise, train, and motivate a team of automotive technicians and service advisors.
- Ensure high standards of customer service and satisfaction.
- Oversee vehicle repair and maintenance processes, ensuring quality and efficiency.
- Manage service department budget, profitability, and financial performance.
- Control inventory of parts and supplies, optimizing stock levels.
- Handle customer inquiries, complaints, and escalations effectively.
- Develop and implement strategies to increase service revenue and customer retention.
- Maintain compliance with safety regulations and manufacturer standards.
- Collaborate with the parts department and other dealership departments.
- Utilize diagnostic tools and technology to monitor and improve service operations.
- Proven experience as an Automotive Service Manager or similar leadership role.
- Strong knowledge of automotive repair, diagnostics, and maintenance.
- Excellent leadership, team management, and communication skills.
- Demonstrated ability to manage budgets and drive profitability.
- Customer-focused approach with excellent problem-solving skills.
- Familiarity with automotive software and diagnostic equipment.
- Ability to adapt to a hybrid work model, balancing remote oversight with on-site presence.
- Automotive technical certifications (e.g., ASE) are highly desirable.
- Bachelor's degree in Automotive Technology, Business Administration, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
7
Job Description
Our client, a reputable name in the automotive industry, is looking for a skilled and customer-focused Automotive Service Manager. This is a full-time, fully remote position responsible for overseeing and managing all aspects of the automotive service department. The ideal candidate will have extensive experience in automotive repair, diagnostics, customer service, and team management. You will be responsible for ensuring high-quality service delivery, maintaining customer satisfaction, managing service advisors and technicians, and driving profitability for the department. Key responsibilities include scheduling and dispatching service work, diagnosing and resolving customer concerns, managing parts inventory and supplier relationships, overseeing workshop efficiency, and ensuring adherence to all manufacturer service standards and warranty procedures. Excellent leadership, communication, and organizational skills are essential for motivating the service team and building strong relationships with customers. The ability to manage operations remotely, troubleshoot effectively, and maintain high standards of quality and efficiency is paramount. We are seeking a proactive problem-solver with a passion for the automotive industry and a commitment to exceptional customer experiences. This role offers a unique opportunity to lead and shape an automotive service department remotely, supporting our operations in Malindi, Kilifi, KE , and contributing to the overall success of the business.
This advertiser has chosen not to accept applicants from your region.
8
Automotive Service Manager
Posted 13 days ago
Job Viewed
Job Description
Our client, a premier automotive dealership, is seeking an experienced and dynamic Automotive Service Manager to oversee their busy service department. This hybrid role involves a blend of on-site leadership and remote administrative responsibilities, offering a flexible work arrangement. The Service Manager is responsible for ensuring exceptional customer service, managing a team of skilled technicians, optimizing service operations, and driving profitability. You will play a crucial role in maintaining high standards of quality, efficiency, and customer satisfaction, ensuring vehicles are serviced and repaired to manufacturer specifications. This is a key leadership position within the dealership.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, mentor, and manage the service department team, including service advisors, technicians, and support staff.
- Ensure high levels of customer satisfaction by overseeing the service experience from initial contact to vehicle pick-up.
- Schedule and manage all service and repair work, ensuring efficient workflow and timely completion.
- Develop and implement strategies to increase service revenue and profitability, including upsell opportunities and special promotions.
- Maintain accurate service records and manage inventory of parts and supplies.
- Ensure compliance with manufacturer standards, warranty procedures, and relevant regulations.
- Train and develop service staff to enhance their technical skills and customer service abilities.
- Monitor key performance indicators (KPIs) for the service department, such as customer retention, repair order volume, and technician productivity.
- Manage the service department budget and control expenses effectively.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Collaborate with other dealership departments, such as sales and parts, to ensure seamless operations.
Qualifications:
- Proven experience as an Automotive Service Manager or Assistant Service Manager, with a strong understanding of automotive repair and maintenance.
- Excellent leadership, team management, and motivational skills.
- Exceptional customer service and communication abilities.
- Strong understanding of automotive systems, diagnostics, and repair processes.
- Proficiency in using dealership management systems (DMS) and relevant software.
- Ability to develop and execute effective sales and marketing strategies for the service department.
- Knowledge of manufacturer warranty policies and procedures.
- Strong problem-solving and decision-making skills.
- A valid driver's license and a clean driving record.
- This position requires a hybrid work model, with regular on-site presence in Nyeri, Nyeri, KE , balanced with remote administrative tasks.
This advertiser has chosen not to accept applicants from your region.
9