7,544 Automotive Service Manager jobs in Kenya
Automotive Service Advisor - Customer Relations
Posted 5 days ago
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Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Greet customers and attentively listen to their vehicle concerns.
- Schedule service appointments accurately and efficiently.
- Clearly explain service recommendations and repair estimates to customers.
- Accurately record customer issues and service requests in the system.
- Coordinate with the service technicians to ensure timely completion of work.
- Provide regular updates to customers on the status of their vehicle repairs.
- Process service orders and manage billing procedures.
- Address customer inquiries and resolve any service-related issues promptly.
- Build and maintain strong customer relationships.
- Ensure a high level of customer satisfaction.
- Maintain knowledge of automotive services and repair procedures.
- Upsell additional services or products when appropriate and beneficial to the customer.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, terminology, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; technical certification is a plus.
- A passion for the automotive industry and commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Manager
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and highly organized Automotive Service Manager to lead their service department. This is a fully remote position, allowing for flexible management of operations and remote team coordination. You will be responsible for overseeing all service operations, ensuring high levels of customer satisfaction, managing service staff, and maintaining profitability. The ideal candidate will have a strong background in automotive repair, excellent leadership skills, and a proven ability to drive efficiency and customer loyalty. You will manage the scheduling of repairs, maintain inventory of parts, and ensure compliance with all safety and environmental regulations. This role requires exceptional communication, problem-solving, and management capabilities to maintain the highest standards of automotive service.
Responsibilities:
Responsibilities:
- Manage the day-to-day operations of the automotive service department, ensuring efficiency and productivity.
- Lead, train, and mentor a team of automotive technicians and service advisors.
- Ensure exceptional customer service by addressing customer concerns and resolving issues promptly.
- Develop and implement strategies to increase service revenue and profitability.
- Oversee the scheduling of appointments and the allocation of service bays.
- Manage parts inventory, including ordering, receiving, and controlling stock levels.
- Ensure compliance with all company policies, safety standards, and governmental regulations.
- Maintain accurate service records and customer histories.
- Collaborate with sales and parts departments to ensure seamless customer experiences.
- Analyze service department performance metrics and implement improvements.
- Proven experience as an Automotive Service Manager or similar leadership role in an automotive service environment.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent leadership, team management, and interpersonal skills.
- Demonstrated ability to drive customer satisfaction and loyalty.
- Proficiency in automotive management software and CRM systems.
- Knowledge of parts management and inventory control.
- Strong problem-solving and decision-making abilities.
- Excellent communication and organizational skills.
- Ability to manage effectively in a remote setting, coordinating with on-site staff as needed.
- Relevant certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Manager
Posted 22 days ago
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Job Description
Our client, a renowned name in the automotive sector, is seeking a highly motivated and experienced Senior Automotive Service Manager to lead their remote service operations. This pivotal role requires a leader with a strong background in automotive diagnostics, repair, and customer service management. The ideal candidate will be responsible for overseeing a team of remote technicians, ensuring high-quality service delivery, and maintaining customer satisfaction. You will develop and implement service strategies, manage parts inventory, and ensure efficient workflow from initial customer contact to service completion. Responsibilities include troubleshooting complex technical issues, providing guidance to technicians, and ensuring adherence to safety and quality standards. Strong leadership, communication, and problem-solving skills are essential, as is the ability to motivate and manage a remote team effectively. You will be instrumental in developing service protocols, training materials, and performance metrics. This is a fully remote position, requiring a robust understanding of automotive systems and a commitment to delivering exceptional service. You will collaborate closely with sales, marketing, and parts departments to ensure a cohesive customer experience. We are looking for an individual who is passionate about the automotive industry, possesses a keen business acumen, and thrives in a remote work environment. Your ability to manage customer expectations and resolve service-related issues with professionalism and efficiency will be key to your success. This is an excellent opportunity to shape the future of automotive service for our client, impacting their operations that serve the dynamic region of **Nyeri, Nyeri, KE**, and beyond, all while working remotely. Experience with dealership management systems and diagnostic software is highly desirable. You will be a key driver of customer loyalty and service excellence.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 22 days ago
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Job Description
Our client, a prestigious automotive group, is looking for a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team. This is a fully remote position, allowing you to manage client consultations and service appointments from your home office. You will be the primary point of contact for customers, understanding their vehicle needs, advising on necessary repairs and maintenance, and ensuring a superior customer experience. The ideal candidate possesses exceptional communication skills, a deep understanding of automotive systems, and a passion for delivering outstanding service.
Responsibilities:
Responsibilities:
- Greet customers warmly and listen attentively to their vehicle concerns and service requests.
- Accurately diagnose and identify customer needs, translating technical issues into understandable terms.
- Advise customers on recommended services, repairs, and maintenance based on vehicle condition and manufacturer guidelines.
- Provide clear and concise explanations of service options, costs, and estimated completion times.
- Generate repair orders with meticulous attention to detail, ensuring all requested services are captured.
- Coordinate with the service technicians to ensure efficient workflow and timely completion of repairs.
- Keep customers informed about the status of their vehicle repairs and address any changes promptly.
- Handle customer inquiries and resolve complaints effectively and professionally.
- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Process customer payments accurately and efficiently.
- Ensure all service records are maintained accurately and updated in the system.
- Stay current with automotive technology advancements and manufacturer service bulletins.
- High school diploma or equivalent; Associate's or Bachelor's degree in Automotive Technology or a related field is a plus.
- Minimum of 5 years of experience as an Automotive Service Advisor or in a similar customer-facing automotive role.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Exceptional customer service, communication, and interpersonal skills.
- Proven ability to upsell services and build customer rapport.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Adept at problem-solving and resolving customer concerns with empathy and efficiency.
- Ability to work independently and maintain productivity in a remote environment.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Manager
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Automotive Service Manager to oversee and optimize their service operations. This is a fully remote position, allowing you to lead and manage a team of automotive service professionals from any location. You will be responsible for ensuring exceptional customer satisfaction, managing service department operations, and driving profitability. The ideal candidate will possess extensive knowledge of automotive repair, diagnostics, and maintenance. Proven experience in managing service advisors, technicians, and workshop operations is essential. Strong leadership, communication, and problem-solving skills are required to effectively guide the team and resolve customer issues. You must be adept at utilizing service management software and digital tools to track performance, manage schedules, and maintain inventory. As a remote manager, excellent organizational skills and the ability to motivate and manage a distributed team are crucial. We are looking for a highly motivated individual with a passion for the automotive industry and a commitment to delivering outstanding service. This role offers the flexibility of remote work, providing a unique opportunity for work-life integration. You will play a vital role in maintaining the high standards of our automotive service department and ensuring the satisfaction of our valued customers. Join our dynamic company and contribute to our continued success in the automotive sector. The successful applicant will be a strategic thinker, a skilled leader, and dedicated to achieving operational excellence and customer loyalty.
This advertiser has chosen not to accept applicants from your region.
5
Remote Automotive Service Advisor
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Remote Automotive Service Advisor to manage client communication and service scheduling for their automotive operations. This remote role is ideal for an individual with a strong understanding of automotive repair processes and exceptional customer service skills. You will be the primary point of contact for customers, diagnosing their vehicle issues, explaining repair options, and ensuring customer satisfaction throughout the service process. The successful candidate will manage appointments, liaise with technicians, and maintain clear communication channels, all while working remotely.
Key Responsibilities:
Key Responsibilities:
- Communicate effectively with customers to understand their vehicle's needs and concerns.
- Diagnose reported issues and recommend appropriate automotive services and repairs.
- Provide clear and accurate explanations of service recommendations, costs, and timelines to customers.
- Schedule service appointments and manage the workflow for automotive technicians.
- Maintain detailed records of vehicle services, repairs, and customer interactions.
- Liaise between customers and the technical team to ensure smooth service delivery.
- Address customer inquiries and resolve any issues or complaints professionally.
- Promote additional services and products that meet customer needs.
- Ensure high levels of customer satisfaction by delivering excellent service.
- Maintain up-to-date knowledge of automotive technologies, services, and industry trends.
- Process service orders and payments accurately.
- High school diploma or equivalent; technical certification in automotive repair is a significant advantage.
- Minimum of 3 years of experience as an Automotive Service Advisor, Technician, or in a customer-facing role within the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proven ability to explain technical information in an understandable manner to non-technical customers.
- Proficiency in using automotive service management software and computer systems.
- Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
- Ability to work independently and manage customer interactions effectively in a remote setting.
- Detail-oriented with a commitment to accuracy.
- A passion for cars and providing exceptional customer experiences.
This advertiser has chosen not to accept applicants from your region.
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6
Automotive Service Technician
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a skilled and experienced Automotive Service Technician to join their fully remote technical support and advisory team. In this dynamic role, you will provide expert diagnostic support and technical guidance to customers and service centers regarding vehicle repair and maintenance issues. You will be responsible for interpreting technical service bulletins, analyzing diagnostic trouble codes, and providing clear, concise solutions to complex automotive problems. The ideal candidate will have a comprehensive understanding of automotive systems, including engines, transmissions, electrical systems, and diagnostics. Key responsibilities include offering remote troubleshooting assistance, documenting technical issues and resolutions, and contributing to the development of training materials and knowledge bases. You will also liaise with engineering and product development teams to provide feedback on vehicle performance and potential improvements. This is a remote-first position, requiring excellent diagnostic skills, strong communication abilities, and the ability to work autonomously while collaborating effectively with distributed teams. ASE certifications are highly desirable, along with a proven track record in automotive repair and diagnostics. Proficiency with automotive diagnostic tools and software is essential. If you are a highly motivated technician passionate about solving challenging automotive issues and providing exceptional remote support, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Provide remote diagnostic support for automotive repair and maintenance issues.
- Interpret diagnostic trouble codes and technical service information.
- Offer expert guidance on complex automotive system repairs.
- Document technical issues, resolutions, and best practices.
- Collaborate with customers and service centers to resolve vehicle problems.
- Contribute to the creation of technical documentation and training resources.
- Liaise with internal engineering teams to provide product feedback.
- Maintain up-to-date knowledge of automotive technologies and diagnostic methods.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor - Remote
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
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Lead Automotive Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and experienced Lead Automotive Service Technician to join their innovative, fully remote technical support and diagnostics team. This position is crucial for providing expert remote assistance, troubleshooting complex vehicle issues, and guiding junior technicians through intricate repair processes. You will be instrumental in developing and refining remote diagnostic protocols, utilizing advanced telematics and diagnostic tools to assess vehicle health without physical presence. Your responsibilities will include analyzing diagnostic data, interpreting fault codes, and collaborating with field service teams to ensure accurate and efficient repairs. You will serve as the primary point of contact for escalated technical challenges, offering solutions that maintain high customer satisfaction and minimize vehicle downtime.
This role demands a deep understanding of a wide range of automotive systems, including engine, transmission, electrical, HVAC, and advanced driver-assistance systems (ADAS). You will be expected to stay abreast of the latest automotive technologies and repair techniques, sharing this knowledge with the team through remote training sessions and documentation. The successful candidate will play a key role in creating and maintaining a comprehensive knowledge base of common issues and their resolutions. You will also contribute to the continuous improvement of our remote diagnostic platform and tools, providing feedback and suggestions for enhancement. Strong problem-solving abilities, meticulous attention to detail, and exceptional communication skills are essential for success in this challenging, remote-first environment. You will work autonomously, managing your workload effectively while ensuring timely resolution of technical queries.
Requirements include a strong automotive technician certification (e.g., ASE) and a proven track record of at least 5-7 years in automotive repair and diagnostics. Experience with multiple vehicle makes and models, including luxury and performance vehicles, is highly preferred. Proficiency with various diagnostic scan tools (e.g., Autel, Snap-on, dealership-specific tools) and understanding of CAN bus systems are mandatory. Experience with remote diagnostic technologies or telematics systems is a significant advantage. Excellent written and verbal communication skills are needed to effectively convey technical information to both technical and non-technical audiences. A Bachelor's degree in Automotive Technology or a related field is a plus. You must be a self-starter, highly organized, and capable of working independently in a remote setup. This is a unique opportunity to shape the future of automotive remote support.
This role is based in Machakos, Machakos, KE , but operates as a completely remote position.
This role demands a deep understanding of a wide range of automotive systems, including engine, transmission, electrical, HVAC, and advanced driver-assistance systems (ADAS). You will be expected to stay abreast of the latest automotive technologies and repair techniques, sharing this knowledge with the team through remote training sessions and documentation. The successful candidate will play a key role in creating and maintaining a comprehensive knowledge base of common issues and their resolutions. You will also contribute to the continuous improvement of our remote diagnostic platform and tools, providing feedback and suggestions for enhancement. Strong problem-solving abilities, meticulous attention to detail, and exceptional communication skills are essential for success in this challenging, remote-first environment. You will work autonomously, managing your workload effectively while ensuring timely resolution of technical queries.
Requirements include a strong automotive technician certification (e.g., ASE) and a proven track record of at least 5-7 years in automotive repair and diagnostics. Experience with multiple vehicle makes and models, including luxury and performance vehicles, is highly preferred. Proficiency with various diagnostic scan tools (e.g., Autel, Snap-on, dealership-specific tools) and understanding of CAN bus systems are mandatory. Experience with remote diagnostic technologies or telematics systems is a significant advantage. Excellent written and verbal communication skills are needed to effectively convey technical information to both technical and non-technical audiences. A Bachelor's degree in Automotive Technology or a related field is a plus. You must be a self-starter, highly organized, and capable of working independently in a remote setup. This is a unique opportunity to shape the future of automotive remote support.
This role is based in Machakos, Machakos, KE , but operates as a completely remote position.
This advertiser has chosen not to accept applicants from your region.
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