6 Senior Automotive Service Manager jobs in whatjobs
Senior Automotive Service Manager
Posted 22 days ago
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Job Description
Our client, a renowned name in the automotive sector, is seeking a highly motivated and experienced Senior Automotive Service Manager to lead their remote service operations. This pivotal role requires a leader with a strong background in automotive diagnostics, repair, and customer service management. The ideal candidate will be responsible for overseeing a team of remote technicians, ensuring high-quality service delivery, and maintaining customer satisfaction. You will develop and implement service strategies, manage parts inventory, and ensure efficient workflow from initial customer contact to service completion. Responsibilities include troubleshooting complex technical issues, providing guidance to technicians, and ensuring adherence to safety and quality standards. Strong leadership, communication, and problem-solving skills are essential, as is the ability to motivate and manage a remote team effectively. You will be instrumental in developing service protocols, training materials, and performance metrics. This is a fully remote position, requiring a robust understanding of automotive systems and a commitment to delivering exceptional service. You will collaborate closely with sales, marketing, and parts departments to ensure a cohesive customer experience. We are looking for an individual who is passionate about the automotive industry, possesses a keen business acumen, and thrives in a remote work environment. Your ability to manage customer expectations and resolve service-related issues with professionalism and efficiency will be key to your success. This is an excellent opportunity to shape the future of automotive service for our client, impacting their operations that serve the dynamic region of **Nyeri, Nyeri, KE**, and beyond, all while working remotely. Experience with dealership management systems and diagnostic software is highly desirable. You will be a key driver of customer loyalty and service excellence.
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Senior Automotive Service Manager
Posted 14 days ago
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Job Description
Our client, a premier automotive dealership renowned for its commitment to exceptional customer service and quality repairs, is seeking an experienced and highly motivated Senior Automotive Service Manager to lead their busy service department. This is a critical on-site role requiring strong leadership, operational expertise, and a deep understanding of automotive mechanics and customer relations. The ideal candidate will be responsible for overseeing all aspects of the service department, including managing technicians, scheduling appointments, ensuring quality control, controlling costs, and maintaining high levels of customer satisfaction. You will be instrumental in driving the department's profitability and fostering a positive, productive work environment.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Manage and lead the daily operations of the automotive service department, including staffing, scheduling, and workflow.
- Supervise, train, and mentor a team of automotive technicians and service advisors.
- Ensure all repair and maintenance work is performed to the highest quality standards and within established timelines.
- Develop and implement strategies to increase service department profitability and efficiency.
- Manage inventory of parts and supplies, ensuring adequate stock levels and cost control.
- Maintain excellent customer relationships, resolving any service-related issues or complaints promptly and professionally.
- Oversee warranty claim processing and ensure compliance with manufacturer guidelines.
- Implement and enforce all safety regulations and company policies within the service department.
- Stay current with automotive technology advancements, repair techniques, and industry trends.
- Analyze service department performance metrics and implement corrective actions as needed.
- Collaborate with other dealership departments to ensure a seamless customer experience.
Qualifications:
- Proven experience as an Automotive Service Manager or in a senior leadership role within an automotive service environment.
- Extensive knowledge of automotive repair, diagnostics, and maintenance procedures.
- Strong leadership, team management, and motivational skills.
- Excellent customer service and communication abilities.
- Proficiency in automotive diagnostic software and dealership management systems (DMS).
- Strong understanding of financial statements, budget management, and cost control.
- Ability to resolve complex technical and customer service issues effectively.
- Valid driver's license and a clean driving record.
- Automotive technical certifications or ASE certifications are highly desirable.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Senior Automotive Service Manager
Posted 15 days ago
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Job Description
Our client is looking for a highly skilled and experienced Senior Automotive Service Manager to oversee operations at their state-of-the-art facility in **Embu, Embu, KE**. This is a critical role responsible for ensuring exceptional customer service and driving service department profitability. The ideal candidate will have a deep understanding of automotive mechanics, service processes, and customer relationship management. You will lead a team of technicians and service advisors, fostering a culture of excellence, efficiency, and continuous improvement. This role requires strong leadership, diagnostic acumen, and the ability to manage workshop operations effectively.
Responsibilities:
Responsibilities:
- Manage and lead the daily operations of the automotive service department, including scheduling, staffing, and workflow optimization.
- Ensure high standards of customer satisfaction by overseeing service quality and timely repairs.
- Diagnose and troubleshoot complex automotive issues, providing guidance to technicians when necessary.
- Develop and implement strategies to increase service revenue and profitability.
- Manage inventory of parts and supplies, ensuring cost-effectiveness and availability.
- Train, mentor, and evaluate the performance of service technicians and advisors.
- Maintain all service equipment and ensure a safe and clean working environment.
- Handle customer complaints and resolve disputes professionally and efficiently.
- Stay current with the latest automotive technologies, repair techniques, and industry best practices.
- Collaborate with the sales department to promote service packages and offerings.
- Ensure compliance with all safety regulations and company policies.
- Extensive experience in automotive repair and service management.
- Proven leadership and team management skills.
- In-depth knowledge of automotive systems, diagnostics, and repair procedures.
- Strong customer service and communication skills.
- Ability to manage budgets and control costs effectively.
- Relevant automotive certifications (e.g., ASE) are highly desirable.
- A valid driver's license and clean driving record.
- Proficiency in using automotive diagnostic tools and service management software.
- Ability to work effectively in a fast-paced, demanding environment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Automotive Service Manager
Posted 22 days ago
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Job Description
Our client is seeking a highly experienced and results-driven Senior Automotive Service Manager to oversee operations at their leading automotive dealership in Eldoret, Uasin Gishu, KE . The ideal candidate will be responsible for managing the service department, ensuring exceptional customer satisfaction, and driving profitability. You will lead a team of skilled technicians and service advisors, fostering a culture of excellence, efficiency, and continuous improvement. Key responsibilities include overseeing daily operations, managing service schedules, ensuring quality repairs, controlling inventory, and implementing effective marketing strategies to attract and retain customers. Strong financial acumen is required to manage budgets, control expenses, and achieve revenue targets. You will be the primary point of contact for customer inquiries and complaints, resolving issues promptly and professionally. Experience in developing and executing service promotions and retention programs is essential. We are looking for a leader with a deep understanding of automotive systems, strong interpersonal skills, and a proven ability to motivate and develop a high-performing team. Excellent communication and organizational skills are a must. This role is critical for maintaining our reputation for outstanding service and ensuring the smooth functioning of our service department.
This advertiser has chosen not to accept applicants from your region.
3
Senior Automotive Service Manager
Posted 3 days ago
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Job Description
Our client, a rapidly expanding automotive service provider, is seeking an experienced and dynamic Senior Automotive Service Manager to lead their technical operations. This is a fully remote role, focused on strategic oversight, team management, and process optimization for their service centers. You will be responsible for overseeing the day-to-day operations of multiple service locations, ensuring high standards of customer service, operational efficiency, and profitability. Your duties will include managing service advisors, technicians, and support staff, setting performance targets, conducting performance reviews, and fostering a culture of continuous improvement and professional development. You will play a crucial role in developing and implementing service strategies, managing budgets, controlling expenses, and ensuring optimal inventory levels. Customer satisfaction will be a paramount focus, requiring you to handle escalated customer issues, implement customer feedback mechanisms, and ensure a consistently positive service experience. The ideal candidate will possess strong leadership qualities, exceptional organizational and problem-solving skills, and a deep understanding of the automotive industry, including service operations, diagnostics, and repair processes. Experience with automotive management software and systems is essential. This role requires the ability to motivate and lead remote teams effectively, driving performance and maintaining high operational standards across dispersed locations. If you are a results-oriented leader with a passion for the automotive sector and a proven ability to manage complex operations remotely, this is an exceptional opportunity to make a significant impact.
Responsibilities:
Responsibilities:
- Oversee the operational efficiency and profitability of multiple automotive service centers.
- Lead, train, and mentor service advisors, technicians, and support staff.
- Develop and implement strategies to enhance customer satisfaction and retention.
- Manage service department staffing, scheduling, and performance.
- Control operational costs, manage budgets, and optimize parts inventory.
- Ensure compliance with all safety, environmental, and company policies.
- Analyze service department performance metrics and implement improvements.
- Handle escalated customer complaints and resolve service issues effectively.
- Stay abreast of the latest automotive technologies, repair techniques, and industry trends.
- Foster a positive and productive work environment for remote teams.
- High school diploma or equivalent; Associate's or Bachelor's degree in Business Administration, Automotive Technology, or a related field preferred.
- Minimum of 8 years of experience in the automotive service industry, with at least 4 years in a management or supervisory role.
- Proven track record of successful team leadership and performance management.
- In-depth knowledge of automotive diagnostics, repair processes, and parts management.
- Experience with automotive service management software (e.g., CDK, Reynolds & Reynolds).
- Strong financial acumen and P&L management experience.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to effectively manage and motivate remote teams.
- Valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Manager
Posted today
Job Viewed
Job Description
Our client is seeking a seasoned and results-driven Senior Automotive Service Manager to lead their operations in a fully remote capacity. This executive role will be responsible for the strategic oversight and day-to-day management of all automotive service functions. You will develop and implement service strategies to enhance customer satisfaction, drive revenue growth, and ensure operational efficiency. Key responsibilities include managing service advisors, technicians, and support staff, overseeing workshop productivity, and maintaining the highest standards of quality and safety. You will also be responsible for inventory management, warranty administration, and budget control. Strong leadership, communication, and problem-solving skills are essential for this role. The ability to motivate teams, foster a positive work environment, and build strong customer relationships is paramount. Experience with automotive diagnostic systems, repair procedures, and dealership management software is highly desirable. This is a remote position, requiring excellent organizational skills and the ability to manage a dispersed team effectively. You will be expected to leverage technology to monitor performance, communicate with team members, and engage with customers. We are looking for a candidate with a proven track record in automotive service management, a deep understanding of the industry, and a passion for excellence. The ideal candidate will be a strategic thinker, adept at problem-solving, and committed to driving innovation and continuous improvement within the service department. Your leadership will be instrumental in maintaining the high standards of automotive care expected by our clients. This is an exceptional opportunity to shape the future of automotive service delivery for the Ruiru, Kiambu, KE region and beyond, from a remote setting.
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