4,297 Remote Senior Field Service Technician Industrial Machinery jobs in Kenya
Remote Field Service Engineer - Specialised Equipment
Posted 3 days ago
Job Viewed
Job Description
Our client is recruiting a highly skilled Remote Field Service Engineer with expertise in maintaining and repairing specialized industrial equipment. This role is designed for individuals who can provide remote technical support, troubleshoot complex issues, and guide on-site technicians through intricate repair processes. You will be the primary point of contact for technical support escalations, analyzing diagnostic data, and developing detailed step-by-step instructions for field technicians. Proficiency in using remote diagnostic tools, augmented reality (AR) platforms, and video conferencing for real-time assistance is critical. Your responsibilities include creating technical documentation, troubleshooting guides, and training materials for both end-users and junior service personnel. You will collaborate closely with engineering and product development teams to identify recurring issues and contribute to product improvements. This position requires a strong understanding of mechanical, electrical, and software systems relevant to the specialized equipment. The ability to clearly communicate complex technical information to individuals with varying levels of expertise is essential. You will play a vital role in ensuring minimal downtime for our client's customers by providing timely and effective remote support. This is a demanding but rewarding role that offers the flexibility of a remote work environment, allowing you to contribute your expertise from anywhere. Success in this role hinges on your problem-solving skills, technical acumen, and ability to effectively manage remote support operations. You will be instrumental in maintaining customer satisfaction and upholding our client's reputation for reliable service. This is an exceptional opportunity for a seasoned engineer to apply their skills in a flexible, remote capacity, focusing on high-impact technical solutions.
This advertiser has chosen not to accept applicants from your region.
0
Remote Field Service Engineer - Specialized Equipment
Posted 19 days ago
Job Viewed
Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
This advertiser has chosen not to accept applicants from your region.
1
Remote Field Service Engineer - Industrial Machinery
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly proficient Remote Field Service Engineer specializing in industrial machinery to join their innovative technical support team. This position is entirely remote, enabling you to operate from your preferred location while providing critical on-site support and remote diagnostics for our diverse client base. You will be the primary technical point of contact for clients experiencing issues with complex industrial equipment, offering expert troubleshooting, maintenance, and repair guidance. Responsibilities include remotely diagnosing mechanical, electrical, and software malfunctions using advanced diagnostic tools and video conferencing. You will guide on-site technicians or client personnel through complex repair procedures, ensuring minimal downtime and optimal equipment performance. This role requires an in-depth understanding of various industrial machinery, including but not limited to manufacturing equipment, automated systems, and heavy machinery. You will develop and deliver detailed technical documentation, including service manuals, troubleshooting guides, and preventative maintenance schedules, accessible through our secure online portal. Collaboration with our internal engineering and product development teams is crucial for identifying recurring issues and contributing to product improvements. A strong aptitude for problem-solving, excellent communication skills, and the ability to convey complex technical information clearly and concisely are essential. You must be adept at interpreting schematics, blueprints, and technical drawings. The successful candidate will be proactive, organized, and capable of managing multiple service requests simultaneously. While the role is primarily remote, occasional travel for critical, on-site interventions or specialized training may be required. You will be expected to maintain meticulous records of all service activities and client interactions within our CRM system. Proficiency in using remote access software and diagnostic platforms is mandatory. This is an excellent opportunity for an experienced engineer to leverage their expertise in a flexible, remote-first environment, contributing to the operational efficiency of industries across the region, with primary focus areas including and surrounding Kakamega, Kakamega, KE .
This advertiser has chosen not to accept applicants from your region.
2
Remote Field Service Technician - Specialised Equipment
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician specializing in the maintenance and repair of complex equipment. While the role is based remotely for management and support, it requires the flexibility for on-site service calls as needed across various client locations. This position is ideal for a hands-on professional with a strong mechanical and electrical aptitude, capable of diagnosing and resolving intricate technical issues. You will be responsible for performing scheduled preventative maintenance, conducting diagnostic tests, repairing faulty equipment, and ensuring optimal performance of machinery. Key duties include troubleshooting equipment malfunctions, replacing defective parts, calibrating systems, and providing technical guidance to end-users. The successful candidate will possess a deep understanding of the specific equipment types relevant to our client's industry, along with a proven ability to work independently and manage service schedules effectively. Excellent diagnostic skills, meticulous attention to detail, and a commitment to safety protocols are essential. Proficiency with diagnostic tools, multimeters, and hand tools is a must. The ability to interpret technical manuals and schematics is critical. While much of the coordination and planning will be remote, there will be a need for travel to client sites to perform hands-on work. Therefore, a valid driver's license and willingness to travel are required. This role offers a competitive hourly rate and the opportunity to work with advanced technologies. You will be an integral part of ensuring client satisfaction through timely and effective technical support. We are looking for individuals who are resourceful, reliable, and possess excellent communication skills to interact with clients and internal support teams. This is a unique opportunity for a seasoned technician to leverage their expertise in a role that balances remote coordination with essential on-site problem-solving. Our client values proactive technicians who can identify potential issues and implement preventative measures. You will be expected to maintain detailed service reports and provide feedback on equipment performance and potential improvements. This position requires a strong sense of responsibility and a dedication to providing high-quality service.
This advertiser has chosen not to accept applicants from your region.
3
Senior Remote Field Service & Installation Engineer (Specialty Equipment)
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service & Installation Engineer specializing in complex industrial equipment. This fully remote role requires a dedicated professional who can provide expert-level technical support, installation, and maintenance services to clients globally, primarily through remote assistance and troubleshooting. You will be the primary technical point of contact, ensuring our client's equipment operates at peak performance and client satisfaction is maintained. Your ability to diagnose and resolve intricate technical issues remotely, guide on-site personnel, and ensure successful installations is critical.
Key responsibilities include providing remote technical support for the installation, commissioning, and troubleshooting of specialty industrial machinery. You will develop detailed installation plans and procedures, and guide client-site technicians through complex setup processes via video conferencing, remote desktop access, and phone support. Diagnosing hardware and software issues, recommending corrective actions, and coordinating with the engineering and product development teams to resolve complex problems will be essential. You will also be responsible for documenting service reports, maintaining knowledge bases, and contributing to the development of training materials for both clients and internal support teams. Proactively identifying potential equipment failures or performance issues and recommending preventive maintenance measures will be a key aspect of the role. Staying abreast of the latest technological advancements and product updates for our client's equipment is crucial. You may occasionally be required to travel for critical on-site interventions, though the role is predominantly remote.
The ideal candidate will possess an Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field. A minimum of 5 years of hands-on experience in field service, installation, and maintenance of complex industrial equipment is required. Proven experience troubleshooting mechanical, electrical, and software issues is essential. Exceptional ability to guide non-technical personnel through technical procedures remotely is a must. Strong communication, interpersonal, and problem-solving skills are paramount for effectively interacting with clients and internal teams. Proficiency with remote diagnostic tools, video conferencing platforms, and technical documentation software is required. You should be highly organized, self-motivated, and capable of managing your time effectively to prioritize and resolve urgent client needs in a remote setting. A customer-centric mindset and a commitment to providing outstanding technical support are highly valued. This is an excellent opportunity to leverage your technical expertise in a remote-first environment, supporting a global client base.
Key responsibilities include providing remote technical support for the installation, commissioning, and troubleshooting of specialty industrial machinery. You will develop detailed installation plans and procedures, and guide client-site technicians through complex setup processes via video conferencing, remote desktop access, and phone support. Diagnosing hardware and software issues, recommending corrective actions, and coordinating with the engineering and product development teams to resolve complex problems will be essential. You will also be responsible for documenting service reports, maintaining knowledge bases, and contributing to the development of training materials for both clients and internal support teams. Proactively identifying potential equipment failures or performance issues and recommending preventive maintenance measures will be a key aspect of the role. Staying abreast of the latest technological advancements and product updates for our client's equipment is crucial. You may occasionally be required to travel for critical on-site interventions, though the role is predominantly remote.
The ideal candidate will possess an Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Technology, or a related technical field. A minimum of 5 years of hands-on experience in field service, installation, and maintenance of complex industrial equipment is required. Proven experience troubleshooting mechanical, electrical, and software issues is essential. Exceptional ability to guide non-technical personnel through technical procedures remotely is a must. Strong communication, interpersonal, and problem-solving skills are paramount for effectively interacting with clients and internal teams. Proficiency with remote diagnostic tools, video conferencing platforms, and technical documentation software is required. You should be highly organized, self-motivated, and capable of managing your time effectively to prioritize and resolve urgent client needs in a remote setting. A customer-centric mindset and a commitment to providing outstanding technical support are highly valued. This is an excellent opportunity to leverage your technical expertise in a remote-first environment, supporting a global client base.
This advertiser has chosen not to accept applicants from your region.
4
Remote Lead Field Service Engineer (Specialized Equipment)
Posted 5 days ago
Job Viewed
Job Description
Our client, a leader in advanced industrial automation, is actively recruiting a Lead Field Service Engineer to manage and support installation and maintenance operations from a fully remote capacity. This role is pivotal in ensuring our clients’ complex machinery operates at peak performance. You will be responsible for remote diagnostics, troubleshooting, and providing technical guidance to on-site technicians for installation, repair, and preventive maintenance of specialized equipment. The ideal candidate will possess a comprehensive understanding of mechanical, electrical, and software systems integral to our product lines. This position requires exceptional problem-solving abilities and the capacity to guide field teams effectively through virtual communication channels. You will play a key role in developing and refining maintenance protocols, documenting technical solutions, and contributing to product improvement feedback. This is a significant opportunity to apply your expertise in installation and maintenance, contributing to operational excellence for businesses located around Ruiru, Kiambu, KE , all while enjoying the flexibility of a remote-first career. A Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field, combined with extensive hands-on experience, is essential. Certifications in relevant equipment or control systems are highly desirable. Demonstrated success in a remote support role, excellent communication skills, and the ability to manage multiple priorities are critical. Join our innovative team and be at the forefront of remote technical support.
This advertiser has chosen not to accept applicants from your region.
5
Senior Remote Field Service Engineer - Industrial Machinery
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Engineer specializing in industrial machinery installation and maintenance. This is a fully remote position, requiring the ability to provide expert technical support, troubleshooting, and repair guidance to clients globally. The ideal candidate will have extensive knowledge of complex electromechanical systems, hydraulics, and pneumatics, with a strong aptitude for diagnosing issues remotely and guiding on-site technicians. This role demands excellent communication, problem-solving skills, and the capacity to work autonomously and effectively in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Provide remote expert technical support for the installation, troubleshooting, and maintenance of industrial machinery.
- Guide and train on-site field technicians through complex repair and diagnostic procedures using remote tools and video conferencing.
- Analyze machine performance data and diagnostic reports to identify root causes of failures.
- Develop and update technical documentation, service manuals, and troubleshooting guides.
- Respond promptly to customer service requests and manage escalations effectively.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Conduct virtual pre-installation reviews and site readiness assessments.
- Develop predictive maintenance strategies based on remote monitoring data.
- Manage spare parts inventory and advise on necessary replacements.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Maintain detailed service records and report on field issues and resolutions.
- Stay current with advancements in industrial machinery technology and remote support tools.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong focus on industrial machinery (e.g., manufacturing equipment, automation systems).
- Proven expertise in diagnosing and troubleshooting complex electromechanical, hydraulic, and pneumatic systems.
- Experience with PLCs, HMIs, and industrial control systems.
- Excellent remote communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Strong analytical and problem-solving abilities.
- Proficiency in using remote diagnostic tools, video conferencing, and documentation software.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in customer support and service management.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
- Detail-oriented with a commitment to delivering high-quality service.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Remote senior field service technician industrial machinery Jobs in Kenya !
6
Remote Lead Field Service Engineer - Industrial Machinery
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Lead Field Service Engineer to join their globally distributed team. This is a unique, fully remote opportunity for an expert in industrial machinery maintenance and installation. You will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding junior technicians across various client sites, all managed from a remote setting. The ideal candidate has extensive experience with a wide range of industrial equipment, a strong aptitude for diagnostics, and exceptional communication skills to effectively guide on-site personnel. Your role will be crucial in ensuring maximum uptime and operational efficiency for our clients' critical machinery.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for complex mechanical, electrical, and control system issues on industrial machinery.
- Develop and deliver remote training programs for client personnel and junior field service engineers.
- Create detailed diagnostic guides, troubleshooting manuals, and best practice documentation.
- Analyze service reports and field data to identify recurring issues and propose proactive solutions.
- Oversee the remote installation and commissioning process for new equipment, ensuring adherence to specifications.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage critical client escalations, ensuring swift and effective resolution of service disruptions.
- Plan and coordinate remote support activities, ensuring efficient allocation of resources.
- Maintain a high level of customer satisfaction through timely and accurate technical assistance.
- Stay current with the latest technological advancements and industry best practices in industrial machinery and service support.
Required Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of hands-on experience in field service engineering, with a focus on industrial machinery (e.g., manufacturing equipment, heavy machinery, automation systems).
- Proven expertise in diagnosing and resolving complex mechanical, electrical, and electronic faults.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Excellent remote communication, presentation, and interpersonal skills.
- Ability to clearly explain technical procedures and guide others remotely.
- Experience in developing technical documentation and training materials.
- Demonstrated ability to work independently and manage multiple priorities in a remote work environment.
- Willingness to travel occasionally for critical on-site interventions or training sessions (less than 10% of the time).
- Proficiency in using remote diagnostic tools and collaborative platforms.
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician (Specialized Equipment)
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
This advertiser has chosen not to accept applicants from your region.
8
Senior Remote Field Service & Installation Engineer (Specialized Equipment)
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Remote Field Service & Installation Engineer to join their dedicated team, focusing on specialized industrial equipment. This role is primarily remote, with the expectation of occasional on-site travel for complex installations or critical maintenance as needed. You will be responsible for providing expert remote technical support, troubleshooting, and guidance for the installation, commissioning, and maintenance of sophisticated machinery. The ideal candidate will possess extensive hands-on experience with electromechanical systems, advanced diagnostic skills, and a thorough understanding of technical documentation. You will act as a key point of contact for clients, offering remote assistance via video calls, remote diagnostics software, and detailed step-by-step instructions. Excellent communication, problem-solving abilities, and the capacity to guide less experienced technicians remotely are crucial. As a remote-first role, strong self-management, proactive communication, and proficiency with remote collaboration tools are paramount.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support for installation, troubleshooting, and maintenance of specialized equipment.
- Guide clients and on-site technicians through complex installation and repair procedures via remote communication channels.
- Utilize remote diagnostic tools and software to identify and resolve equipment issues efficiently.
- Develop and refine technical documentation, including installation manuals, troubleshooting guides, and maintenance procedures.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Train clients and internal support staff on the proper operation and maintenance of equipment.
- Manage service requests and ensure timely resolution of technical problems.
- Maintain accurate records of service activities, parts used, and time spent.
- Plan and execute occasional on-site service visits for critical or complex issues.
- Ensure customer satisfaction by providing high-quality technical support.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or installation of complex machinery.
- Proven expertise with electromechanical systems, control systems, and industrial automation.
- Strong diagnostic and troubleshooting skills, with the ability to interpret complex schematics and technical diagrams.
- Proficiency with remote diagnostic software and communication tools (e.g., video conferencing, remote desktop access).
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for on-site support.
- Experience in a specific industry relevant to the specialized equipment (e.g., manufacturing, medical devices, energy).
- Strong problem-solving aptitude and a proactive approach to issue resolution.
This advertiser has chosen not to accept applicants from your region.
9