2 Senior Remote Field Service Engineer Industrial Machinery jobs in whatjobs
Senior Remote Field Service Engineer - Industrial Machinery
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Engineer specializing in industrial machinery installation and maintenance. This is a fully remote position, requiring the ability to provide expert technical support, troubleshooting, and repair guidance to clients globally. The ideal candidate will have extensive knowledge of complex electromechanical systems, hydraulics, and pneumatics, with a strong aptitude for diagnosing issues remotely and guiding on-site technicians. This role demands excellent communication, problem-solving skills, and the capacity to work autonomously and effectively in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Provide remote expert technical support for the installation, troubleshooting, and maintenance of industrial machinery.
- Guide and train on-site field technicians through complex repair and diagnostic procedures using remote tools and video conferencing.
- Analyze machine performance data and diagnostic reports to identify root causes of failures.
- Develop and update technical documentation, service manuals, and troubleshooting guides.
- Respond promptly to customer service requests and manage escalations effectively.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Conduct virtual pre-installation reviews and site readiness assessments.
- Develop predictive maintenance strategies based on remote monitoring data.
- Manage spare parts inventory and advise on necessary replacements.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Maintain detailed service records and report on field issues and resolutions.
- Stay current with advancements in industrial machinery technology and remote support tools.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong focus on industrial machinery (e.g., manufacturing equipment, automation systems).
- Proven expertise in diagnosing and troubleshooting complex electromechanical, hydraulic, and pneumatic systems.
- Experience with PLCs, HMIs, and industrial control systems.
- Excellent remote communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Strong analytical and problem-solving abilities.
- Proficiency in using remote diagnostic tools, video conferencing, and documentation software.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in customer support and service management.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
- Detail-oriented with a commitment to delivering high-quality service.
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Senior Remote Field Service Engineer - Industrial Machinery
Posted 3 days ago
Job Viewed
Job Description
Our client, a global leader in providing advanced industrial machinery and automation solutions, is seeking a highly skilled and experienced Senior Remote Field Service Engineer to support their customer base. This role is structured as a fully remote position, with the understanding that travel to customer sites within Kenya will be required as needed.
As a Senior Remote Field Service Engineer, you will be the primary technical point of contact for our client's customers, providing expert diagnosis, repair, and maintenance services for complex industrial equipment. You will leverage remote diagnostic tools and your extensive technical knowledge to troubleshoot issues, guide on-site personnel, and ensure minimal downtime for critical machinery. The ideal candidate will possess a deep understanding of mechanical, electrical, and pneumatic systems, exceptional problem-solving skills, and a strong ability to communicate technical information clearly and effectively to a diverse range of clients. Your experience in a similar field service role, coupled with your comfort in remote operations and willingness to travel, will be key to your success.
Key Responsibilities:
As a Senior Remote Field Service Engineer, you will be the primary technical point of contact for our client's customers, providing expert diagnosis, repair, and maintenance services for complex industrial equipment. You will leverage remote diagnostic tools and your extensive technical knowledge to troubleshoot issues, guide on-site personnel, and ensure minimal downtime for critical machinery. The ideal candidate will possess a deep understanding of mechanical, electrical, and pneumatic systems, exceptional problem-solving skills, and a strong ability to communicate technical information clearly and effectively to a diverse range of clients. Your experience in a similar field service role, coupled with your comfort in remote operations and willingness to travel, will be key to your success.
Key Responsibilities:
- Perform remote diagnostics and troubleshooting of industrial machinery and equipment failures.
- Provide expert technical guidance and support to customers, both remotely and on-site, to resolve complex mechanical, electrical, and software issues.
- Develop and execute detailed service plans, including preventative maintenance schedules and repair procedures.
- Conduct on-site installations, commissioning, and upgrades of machinery.
- Train customer personnel on the operation, maintenance, and safe handling of equipment.
- Identify and report recurring issues to engineering and product development teams for continuous improvement.
- Manage spare parts inventory and order necessary components for repairs and maintenance.
- Ensure customer satisfaction through timely and effective service delivery.
- Maintain accurate service records, reports, and documentation using the company's CRM system.
- Adhere to all safety protocols and company policies during on-site visits and while working remotely.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of hands-on experience in field service engineering, with a focus on industrial machinery, automation systems, or complex electromechanical equipment.
- Proven ability to diagnose and resolve intricate technical problems remotely and on-site.
- Strong knowledge of mechanical, electrical, pneumatic, and hydraulic systems.
- Proficiency in reading technical schematics, blueprints, and manuals.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding communication, interpersonal, and customer service skills.
- Willingness and ability to travel extensively within Kenya as required (estimated 50-70% travel).
- Proficiency in using remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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