7 Remote Field Service Engineer Specialized Equipment jobs in whatjobs
Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is actively seeking a highly skilled and experienced Remote Field Service Engineer to provide expert support for specialized industrial equipment across various client sites. This is a fully remote role, allowing you to manage your service calls and customer interactions from your home base. The ideal candidate will possess a strong mechanical and electrical aptitude, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. You will be responsible for diagnosing, troubleshooting, repairing, and performing preventative maintenance on complex machinery. This requires meticulous attention to detail, the ability to interpret technical manuals and schematics, and proficiency with diagnostic tools and software. Strong communication skills are essential for effectively interacting with clients, understanding their issues, and explaining technical solutions clearly. While the role is remote, you may be required to travel to client locations as needed for installations, major repairs, or training. You will be expected to maintain detailed service records, manage spare parts inventory, and contribute to product improvement feedback. This is an excellent opportunity for an independent and technically adept professional looking for a challenging and rewarding remote career in installation and maintenance. Key Responsibilities:
- Perform on-site and remote diagnostics, troubleshooting, and repair of specialized industrial equipment.
- Conduct routine preventative maintenance and inspections to ensure optimal equipment performance and longevity.
- Interpret complex technical manuals, schematics, and blueprints to identify root causes of issues.
- Utilize advanced diagnostic tools, multimeters, oscilloscopes, and other testing equipment.
- Provide technical guidance and support to clients, explaining technical issues and solutions in a clear, concise manner.
- Manage and coordinate service schedules and logistics for timely client support.
- Maintain accurate and detailed service reports, including findings, actions taken, and parts used.
- Manage and track spare parts inventory to ensure availability for repairs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure adherence to all safety regulations and company policies during service operations.
- Develop and deliver technical training to client personnel as required.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of hands-on experience as a Field Service Engineer, with a focus on specialized industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and electronic systems.
- Strong proficiency with diagnostic tools, software, and interpreting technical documentation.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional customer service and communication abilities, both written and verbal.
- Ability to work independently with minimal supervision and manage time effectively.
- Willingness to travel to client sites as required, adhering to safety protocols.
- Proficiency in using a computer for reporting and communication.
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Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Engineer specializing in complex electromechanical systems. This role is entirely remote, requiring you to provide expert technical support, troubleshooting, and maintenance for our client's cutting-edge equipment used by customers globally. You will be the primary technical liaison, diagnosing issues through advanced remote diagnostic tools, video conferencing, and detailed customer communication. Responsibilities include guiding on-site personnel (often customer technicians) through complex repair procedures, performing virtual diagnostics, and recommending appropriate parts or service interventions. The ideal candidate must possess a deep understanding of industrial machinery, control systems, and network diagnostics. You should be adept at interpreting technical manuals, schematics, and engineering drawings. Exceptional problem-solving skills, patience, and clear communication are vital for success in this role, as you will be guiding individuals who may have varying levels of technical expertise. This position requires a proactive approach to identifying potential issues and implementing preventative measures through remote monitoring. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is required, along with at least 5 years of hands-on experience in field service, maintenance, or technical support for sophisticated industrial equipment. Experience with diagnostic software and remote access technologies is essential. This is a unique opportunity to leverage your expertise while enjoying the flexibility of a fully remote position, supporting a global customer base.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert remote technical support and troubleshooting for specialized industrial equipment.
- Diagnose equipment malfunctions using remote diagnostic tools, data logs, and customer-provided information.
- Guide on-site personnel through complex repair, calibration, and maintenance procedures via video conferencing and phone.
- Interpret technical manuals, schematics, blueprints, and engineering drawings to identify root causes of issues.
- Recommend appropriate spare parts, replacement components, or necessary service interventions.
- Develop and document troubleshooting guides and best practices for remote support.
- Escalate complex technical issues to engineering or product development teams when necessary.
- Monitor equipment performance remotely and advise on preventative maintenance schedules.
- Maintain accurate and detailed records of all service interactions, diagnoses, and resolutions.
- Contribute to product improvement by providing feedback on equipment design and reliability issues.
- Ensure customer satisfaction through efficient and effective remote technical assistance.
- Manage time effectively to address urgent support requests in a timely manner.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical discipline.
- Minimum of 5 years of experience in field service, technical support, or maintenance of complex industrial machinery.
- Strong knowledge of electromechanical systems, control systems, and PLCs.
- Proficiency in reading and interpreting technical manuals, schematics, and engineering diagrams.
- Exceptional diagnostic and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts clearly.
- Experience with remote access software and diagnostic tools.
- Ability to work independently and manage multiple priorities in a remote environment.
- Adept at guiding less experienced personnel through complex procedures.
- Experience with network diagnostics and IT infrastructure is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client requires a highly skilled and self-motivated Remote Field Service Engineer to provide expert installation, maintenance, and troubleshooting for our advanced specialized equipment. This is a fully remote position that demands a strong technical aptitude and the ability to diagnose and resolve complex issues with minimal on-site supervision. You will be the primary technical point of contact for clients, guiding them through setup procedures, performing remote diagnostics, and coordinating on-site technician support when necessary. Responsibilities include analyzing technical data, interpreting schematics, developing preventative maintenance schedules, and providing detailed service reports. The ideal candidate will possess extensive experience in servicing sophisticated electromechanical systems, with a deep understanding of their operational principles. Proficiency in remote diagnostic tools, network communication protocols, and data analysis software is essential. You must be an excellent communicator, capable of explaining technical concepts clearly to both technical and non-technical personnel. This role requires exceptional problem-solving skills, a proactive approach to identifying potential issues, and the ability to work independently under pressure. The ability to manage multiple service requests simultaneously and prioritize effectively is crucial. You will be instrumental in ensuring the optimal performance and longevity of our client's equipment through remote support and strategic guidance. This role offers the flexibility of working from anywhere, contributing critical technical expertise to our client's global operations. We are looking for an individual who is dedicated to customer satisfaction and committed to upholding the highest standards of service. A willingness to travel occasionally for critical on-site interventions or training may be required, but the role is primarily remote. Join us to be at the forefront of remote technical support for cutting-edge machinery. This role is associated with clients in and around Nairobi, Nairobi, KE .
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Specialized Equipment
Posted 20 days ago
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Job Description
Our client requires a highly motivated and technically proficient Remote Field Service Engineer specializing in advanced industrial equipment. This is a unique, fully remote opportunity. While the role is remote, it requires the successful candidate to be adept at guiding on-site technicians and end-users through complex installation, troubleshooting, and maintenance procedures via video conferencing, detailed documentation, and remote diagnostic tools. You will be the primary point of contact for technical support, diagnosing issues, and providing step-by-step solutions to ensure maximum uptime for critical machinery. Responsibilities include developing and updating technical manuals, training materials, and best practice guides for installation and maintenance. You will analyze diagnostic data, identify root causes of equipment failures, and recommend preventative maintenance strategies. Collaboration with engineering and product development teams to provide feedback on equipment performance and potential design improvements will be a key part of your role. The ability to interpret complex schematics, wiring diagrams, and technical specifications is essential. You must possess excellent communication and interpersonal skills to effectively train and support non-technical personnel remotely. A strong understanding of electromechanical systems, hydraulics, and pneumatics is highly desirable. This role demands a proactive problem-solver with exceptional analytical skills and the ability to remain calm and effective under pressure. The successful candidate will be a self-starter, highly organized, and committed to delivering outstanding technical support from a remote location. This position offers a challenging yet rewarding career path for a seasoned engineer looking to leverage their expertise in a remote-first setting. Competitive compensation and benefits are offered, reflecting the critical nature of this role and the specialized skills required. We are seeking individuals who can thrive in an environment where virtual collaboration is key to success.
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3
Remote Field Service Engineer - Specialized Equipment
Posted 17 days ago
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Job Description
Our client requires a highly skilled and independent Remote Field Service Engineer with expertise in the installation, maintenance, and repair of specialized industrial equipment. While this role is primarily remote, it will require occasional travel to client sites as needed. You will be the primary technical point of contact for clients, providing remote diagnostics, troubleshooting, and support to ensure optimal equipment performance and minimize downtime. This is a critical role demanding strong problem-solving abilities, excellent technical communication skills, and the capacity to guide clients through complex procedures from a distance.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for a range of specialized industrial machinery.
- Guide clients through installation, calibration, and preventative maintenance procedures via phone, video conferencing, and remote access tools.
- Diagnose and resolve complex mechanical, electrical, and software issues using remote diagnostic tools and documentation.
- Escalate unresolved issues to engineering or senior support teams when necessary, providing detailed technical information.
- Create and update technical documentation, service manuals, and troubleshooting guides based on field experiences and client interactions.
- Conduct remote training sessions for client technicians on equipment operation and maintenance.
- Maintain accurate records of service requests, resolutions, and client interactions using the company's CRM system.
- Identify recurring issues and provide feedback to the product development team for continuous improvement.
- Ensure high levels of customer satisfaction through prompt, efficient, and effective remote support.
- Plan and execute occasional on-site service visits for complex repairs or installations that cannot be resolved remotely.
- Stay current with product updates, new technologies, and industry best practices relevant to the specialized equipment.
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service, technical support, or maintenance of complex industrial equipment.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency in using remote diagnostic tools, diagnostic software, and standard test equipment.
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong customer service orientation and a proactive approach to problem resolution.
- Ability to work independently and manage time effectively in a remote work environment.
- Willingness to travel occasionally for on-site support as required.
- Familiarity with PLCs and industrial automation systems is a significant advantage.
- Experience with hydraulic and pneumatic systems is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Field Service Engineer - Specialized Equipment
Posted 19 days ago
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Job Description
Our client is actively seeking a highly motivated and technically adept Remote Field Service Engineer to join their innovative team, focusing on the installation, maintenance, and repair of specialized industrial equipment. While the role is based in the operational region of **Kericho, Kericho, KE**, the primary mode of engagement and client interaction will be remote. This position requires a unique blend of technical expertise, problem-solving capabilities, and excellent remote communication skills. You will be responsible for guiding on-site technicians through complex installation procedures, diagnosing intricate technical issues via remote diagnostics, and providing expert advice for maintenance and repair tasks. This is a fully remote role, demanding a proactive approach to problem-solving and the ability to effectively convey technical instructions through various digital communication channels. The ideal candidate will have a strong background in mechanical and electrical systems, coupled with significant experience in troubleshooting sophisticated machinery. You will work closely with our support team to ensure minimal downtime for our valued clients, often interacting directly with their engineering and operational staff. Key Responsibilities:
- Provide remote technical support and guidance for the installation of specialized equipment.
- Diagnose and troubleshoot complex mechanical and electrical issues using remote diagnostic tools and video conferencing.
- Develop and deliver clear, concise technical instructions for on-site personnel.
- Assist clients with routine maintenance procedures and preventative care for equipment.
- Collaborate with the engineering team to identify product improvements based on field feedback.
- Maintain detailed records of service calls, repairs, and resolutions in the CRM system.
- Ensure customer satisfaction by resolving technical issues promptly and effectively.
- Stay updated on product knowledge and service bulletins.
- Perform remote system checks and software updates as required.
- Travel may be required for critical on-site interventions on rare occasions, but the role is primarily remote.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 4 years of experience in field service engineering or a similar technical support role, preferably with complex machinery.
- Proven experience with remote troubleshooting and diagnostics.
- Strong understanding of industrial automation, control systems, and electrical schematics.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with diagnostic software, remote access tools, and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- High level of problem-solving aptitude and resourcefulness.
- A customer-centric mindset and a commitment to service excellence.
- Flexibility to adapt to evolving technological needs.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Engineer (Specialized Equipment)
Posted 1 day ago
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Job Description
Our client is looking for a highly skilled and motivated Remote Field Service Engineer with expertise in specialized industrial equipment. While the role is designated as remote, it requires extensive travel to client sites for installation, maintenance, troubleshooting, and repair of complex machinery and systems. You will be the primary technical point of contact for customers, providing on-site support and ensuring optimal equipment performance. The ability to diagnose and resolve intricate technical issues, often under pressure, is paramount. You will also be responsible for conducting preventative maintenance, performing upgrades, and providing technical training to client personnel.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installations, commissioning, and calibration of specialized equipment.
- Diagnose and troubleshoot mechanical, electrical, and software issues on client machinery.
- Conduct scheduled preventative maintenance to ensure operational reliability.
- Perform emergency repairs and provide rapid response to service calls.
- Manage spare parts inventory and order necessary components for repairs and maintenance.
- Document all service activities, including site visits, work performed, and parts used.
- Provide clear and concise technical support and guidance to customers.
- Deliver technical training sessions to customer staff on equipment operation and maintenance.
- Collaborate with the engineering and product development teams to provide feedback on equipment performance and potential improvements.
- Adhere to all safety protocols and company policies during service operations.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction.
- Manage travel logistics and expenses effectively.
- Stay up-to-date with the latest product updates, service bulletins, and technical documentation.
- Prepare service reports and present findings to management.
- Proactively identify potential issues and recommend solutions to prevent downtime.
- Associate's or Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related technical field.
- Minimum of 4 years of experience in field service, maintenance, or installation of industrial equipment.
- Proven experience troubleshooting complex mechanical, electrical, and/or control systems.
- Proficiency with diagnostic tools and test equipment.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers.
- Ability to work independently and manage time effectively in a remote and travel-intensive environment.
- Willingness and ability to travel extensively (up to 75% of the time) to various client locations.
- Strong understanding of safety procedures and best practices in industrial settings.
- Proficiency in reading technical manuals and schematics.
- Familiarity with (mention specific types of equipment if applicable, e.g., CNC machines, industrial automation systems) is a plus.
- Basic computer skills for documentation and reporting.
This advertiser has chosen not to accept applicants from your region.
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