22 Remote Field Service Technician Specialized Equipment jobs in whatjobs
Remote Field Service Technician (Specialized Equipment)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
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Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
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Job Description
Our client is seeking a skilled and resourceful Field Service Technician to provide remote support and on-site services for specialized industrial equipment. This role requires extensive technical expertise and the ability to troubleshoot, repair, and maintain complex machinery, often with remote guidance. You will be responsible for diagnosing technical issues, performing preventative maintenance, and ensuring optimal equipment performance. The ideal candidate will have a strong background in mechanical, electrical, or electronic systems, with hands-on experience in a similar field. Proficiency in reading schematics, technical manuals, and utilizing diagnostic tools is essential. Responsibilities include managing service schedules, documenting repair work, and maintaining an inventory of spare parts. You will also liaise with customers to understand their needs and provide technical support. This position demands excellent problem-solving skills, adaptability, and the ability to work independently in challenging environments. Strong communication skills are crucial for effectively coordinating with the remote support team and customers. We are looking for a self-motivated individual who is dedicated to providing high-quality technical service and ensuring customer satisfaction. Experience with specific types of industrial equipment relevant to our client's product line is a significant advantage. You will play a vital role in ensuring the operational continuity of our clients' critical equipment. The successful candidate will demonstrate a commitment to safety protocols and best practices in field service. This is a demanding yet rewarding opportunity to utilize your technical skills in a role that offers significant autonomy and problem-solving challenges. The conceptual operational base for this role is **Naivasha, Nakuru, KE**, but the role involves significant remote coordination and support, with occasional on-site requirements.
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Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician with expertise in specialized industrial equipment. While this role is based in a remote context, it requires the technician to travel to customer sites as needed, managing their schedule and service calls from a home base. You will be responsible for the installation, maintenance, troubleshooting, and repair of complex machinery and systems. Your ability to diagnose issues remotely, provide clear guidance, and effectively resolve technical challenges on-site will be critical to customer satisfaction and operational uptime.
Responsibilities:
Responsibilities:
- Perform on-site installation, calibration, and commissioning of specialized industrial equipment.
- Conduct routine preventive maintenance to ensure optimal equipment performance.
- Diagnose and resolve complex mechanical, electrical, and software issues.
- Provide remote technical support and guidance to customers.
- Generate detailed service reports, documenting all work performed and findings.
- Order and manage spare parts inventory for service calls.
- Train customer personnel on equipment operation and maintenance.
- Adhere to all safety protocols and company policies.
- Collaborate with engineering and sales teams to provide customer feedback and identify product improvements.
- Manage travel schedule and logistics efficiently.
- Maintain a high level of customer satisfaction through excellent service delivery.
- Associate's or Bachelor's degree in a relevant technical field (e.g., Electronics, Mechanical Engineering, Industrial Technology) or equivalent experience.
- Minimum of 5 years of experience as a field service technician, specializing in industrial equipment.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and control systems.
- Strong understanding of diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in reading technical manuals, schematics, and blueprints.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with customers.
- Ability to work independently and manage time effectively, including significant travel.
- Familiarity with CRM and service management software.
- A strong commitment to safety and quality.
- Possession of a valid driver's license and a clean driving record.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician (Specialized Equipment)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and independent Remote Field Service Technician specializing in advanced industrial equipment. This role operates on a fully remote basis, meaning you will travel to client sites to perform installations, maintenance, and repairs, while coordinating closely with our remote support team for diagnostics and guidance. The ideal candidate possesses exceptional mechanical and electrical aptitude, strong problem-solving skills, and the ability to work autonomously in diverse environments. You will be the face of our client's technical support at customer locations.
Responsibilities:
Responsibilities:
- Perform on-site installations, troubleshooting, maintenance, and repairs of specialized industrial machinery and equipment at customer locations.
- Diagnose and resolve complex mechanical, electrical, and hydraulic issues with minimal supervision.
- Conduct routine preventive maintenance to ensure optimal equipment performance and longevity.
- Provide technical support and training to end-users and on-site personnel.
- Collaborate remotely with the central engineering and support teams to diagnose issues, receive technical guidance, and share field findings.
- Utilize diagnostic tools, schematics, and manuals to accurately identify problems and implement effective solutions.
- Document all service activities, including repair procedures, parts used, and time spent, using company-provided software/apps.
- Maintain a well-organized inventory of spare parts and tools, ensuring readiness for service calls.
- Adhere to all safety protocols and company policies while on client sites.
- Prepare detailed service reports for submission to the remote management team.
- Travel extensively to various client sites as required, often with short notice.
- Identify opportunities for upselling services or equipment upgrades to clients.
- Provide feedback to the engineering team on product performance and potential improvements based on field experience.
- Proven experience as a Field Service Technician, Maintenance Technician, or similar role, with a specialization in industrial machinery.
- Strong mechanical, electrical, and hydraulic diagnostic skills.
- Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
- Experience with diagnostic tools and testing equipment.
- Ability to work independently, manage time effectively, and troubleshoot complex problems autonomously.
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal teams.
- Willingness and ability to travel extensively, sometimes on short notice, and work flexible hours.
- Valid driver's license and a clean driving record.
- Technical certifications or an Associate's/Bachelor's degree in a related technical field are highly preferred.
- Familiarity with remote diagnostic tools and platforms is a significant advantage.
- Experience in a specific industry relevant to the client's equipment (e.g., manufacturing, agriculture, construction) is a strong plus.
- Comfortable working in various weather conditions and on diverse site terrains.
This advertiser has chosen not to accept applicants from your region.
3
Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a fully remote, work-from-home position that requires extensive travel to client sites as needed for installation, maintenance, and repair of specialized industrial equipment. You will be responsible for ensuring our clients' machinery operates at peak performance, minimizing downtime, and providing exceptional technical support. This role involves diagnosing complex mechanical, electrical, and software issues, performing preventative maintenance, and conducting on-site repairs.
Key Responsibilities:
Key Responsibilities:
- Remotely troubleshoot and diagnose issues with industrial machinery via phone, video conferencing, and remote access tools.
- Travel to client locations in and around Embu, Embu, KE to perform on-site installations, repairs, and maintenance.
- Conduct thorough diagnostic tests to identify hardware and software malfunctions.
- Perform routine preventative maintenance to ensure optimal equipment function and longevity.
- Execute complex repairs and part replacements on a variety of specialized equipment.
- Provide technical training and support to on-site client personnel.
- Maintain accurate and detailed service reports, documenting all work performed.
- Adhere to all safety protocols and company standards during on-site visits.
- Collaborate with the engineering team to provide feedback on product performance and suggest improvements.
- Manage your own schedule and travel logistics efficiently to meet client demands.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and control systems.
- Proficiency in diagnosing and repairing complex industrial equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to interpret technical manuals, schematics, and blueprints.
- Exceptional communication and interpersonal skills, with the ability to interact effectively with clients.
- Self-motivated and able to work independently with minimal supervision.
- Willingness to travel extensively to client sites, often on short notice.
- A valid driver's license and a clean driving record.
- Relevant technical certifications are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and technically adept Remote Field Service Technician specializing in advanced equipment maintenance and repair. This role requires an individual with a strong aptitude for diagnosing and resolving complex technical issues across a range of specialized machinery, all managed remotely. You will be responsible for providing remote support, guiding on-site personnel through repair procedures, troubleshooting system malfunctions, and ensuring optimal equipment performance. The ideal candidate will possess extensive experience with electromechanical systems, a deep understanding of diagnostic tools, and exceptional problem-solving abilities. This is a fully remote position, emphasizing your ability to guide and educate others effectively from a distance.
Key Responsibilities:
Qualifications:
This is a fully remote opportunity, offering the flexibility to work from any location. Your expertise will be critical in ensuring the smooth operation of essential equipment, remotely guiding clients and partners to maintain high standards of performance. This role supports the operational needs within the industrial and commercial sectors of Mlolongo, Machakos, KE .
Key Responsibilities:
- Provide remote technical support and diagnostic assistance for specialized equipment failures.
- Develop and document step-by-step repair and maintenance procedures for complex machinery.
- Guide and train on-site personnel or local technicians through troubleshooting and repair processes via video calls and detailed instructions.
- Analyze equipment performance data and identify root causes of malfunctions.
- Develop and implement preventative maintenance schedules remotely.
- Respond to service requests and prioritize urgent issues to minimize downtime.
- Create detailed service reports, including findings, actions taken, and recommendations.
- Collaborate with engineering and product development teams to provide feedback on equipment design and reliability.
- Maintain a high level of technical knowledge on all supported equipment models.
- Ensure compliance with safety protocols and company standards during remote guidance.
- Proactively identify potential issues and propose solutions to prevent future breakdowns.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 3-5 years of experience as a Field Service Technician or in a similar technical support role, with hands-on experience.
- Proven expertise in diagnosing and repairing complex electromechanical systems.
- Proficiency with diagnostic tools, oscilloscopes, multimeters, and other testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical procedures to non-technical individuals.
- Proficiency in using remote diagnostic and video conferencing tools (e.g., TeamViewer, AnyDesk, Zoom, Skype).
- Ability to work independently and manage time effectively in a remote environment.
- Strong technical documentation and reporting skills.
- Willingness to stay updated on new technologies and equipment.
This is a fully remote opportunity, offering the flexibility to work from any location. Your expertise will be critical in ensuring the smooth operation of essential equipment, remotely guiding clients and partners to maintain high standards of performance. This role supports the operational needs within the industrial and commercial sectors of Mlolongo, Machakos, KE .
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to manage the installation, maintenance, and repair of specialized equipment. While the role is designated as remote, it requires the flexibility to travel occasionally to client sites when remote troubleshooting is insufficient, or for scheduled installations and major repairs. This position emphasizes leveraging advanced remote diagnostic tools and technologies to minimize on-site visits. You will be the primary point of contact for clients needing technical assistance, guiding them through troubleshooting steps or diagnosing issues remotely before dispatching to a field location if absolutely necessary. Your expertise will cover a range of complex mechanical and electronic systems. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and the ability to communicate effectively with clients of varying technical backgrounds. You must be proficient with diagnostic software, possess a keen eye for detail, and be adept at documenting technical procedures and repair logs. A proven track record in troubleshooting and repairing industrial or specialized equipment is essential. This role offers a unique opportunity to combine the convenience of remote work with the challenge of field service, ensuring client satisfaction and operational efficiency. We are looking for individuals who are reliable, proactive, and can manage their time effectively in an independent work environment. The ability to interpret technical manuals, schematics, and blueprints is crucial. If you are a seasoned technician looking for a role that offers autonomy, technical depth, and the chance to utilize cutting-edge remote support technology, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide remote technical support for installation, troubleshooting, and repair of specialized equipment.
- Guide customers through diagnostic procedures and equipment setup remotely.
- Utilize remote access and diagnostic software to identify and resolve technical issues.
- Perform on-site troubleshooting, maintenance, and repairs when remote solutions are not feasible or sufficient.
- Interpret technical manuals, schematics, and engineering drawings.
- Maintain detailed service and repair records using company's CRM system.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and potential improvements.
- Ensure high levels of customer satisfaction through efficient and effective technical support.
- Manage service schedules and travel logistics for necessary on-site visits.
- Adhere to all safety protocols and company policies.
- Proven experience as a Field Service Technician or similar technical support role.
- Strong knowledge of mechanical, electrical, and electronic systems specific to specialized equipment.
- Proficiency with diagnostic tools, test equipment, and remote support software.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and interpersonal skills, with the ability to provide clear technical guidance.
- Ability to interpret technical documentation and schematics.
- Must possess a valid driver's license and a clean driving record for potential travel.
- Willingness to travel to client sites as needed.
- Self-disciplined and capable of working independently with minimal supervision in a remote setting.
- Technical certifications or a degree in a related field are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a fully remote position, meaning you can work from anywhere with a reliable internet connection. The successful candidate will be responsible for diagnosing, troubleshooting, and repairing specialized industrial equipment from a remote location, leveraging advanced diagnostic tools and virtual support platforms. You will guide on-site personnel through complex repair procedures, ensuring minimal downtime and optimal performance of critical machinery. This role requires a deep understanding of mechanical, electrical, and pneumatic systems, with a proven ability to interpret technical schematics and blueprints.
Key responsibilities include:
Key responsibilities include:
- Providing expert remote technical support for a range of specialized industrial equipment.
- Conducting virtual diagnostics and troubleshooting to identify root causes of equipment malfunctions.
- Developing and documenting step-by-step repair procedures for on-site personnel to follow.
- Collaborating closely with engineering and product development teams to provide feedback on equipment design and performance.
- Maintaining accurate records of service calls, repairs, and parts used.
- Participating in training sessions to stay updated on new equipment and technologies.
- Ensuring compliance with all safety regulations and company policies during remote guidance.
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading provider of advanced industrial machinery, is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere while supporting critical equipment installations and maintenance across various client sites. You will be instrumental in ensuring the optimal performance and longevity of complex systems, troubleshooting issues, and guiding on-site personnel through intricate repair and setup procedures. Your expertise will be vital in diagnosing hardware and software malfunctions, coordinating with engineering teams for solutions, and documenting all service activities meticulously.
Responsibilities:
Responsibilities:
- Provide remote technical support and troubleshooting for specialized installation and maintenance tasks via video conferencing, phone, and remote access tools.
- Guide on-site personnel through complex installation, calibration, and repair procedures.
- Analyze diagnostic data and equipment performance metrics to identify potential issues and preventative maintenance needs.
- Develop and maintain detailed service reports, knowledge base articles, and best practice guides.
- Collaborate with internal engineering and product development teams to relay feedback on equipment performance and suggest improvements.
- Ensure compliance with all safety protocols and operational standards during remote guidance.
- Manage and track service requests, ensuring timely resolution and client satisfaction.
- Stay updated with the latest advancements in equipment technology and service methodologies.
- Proven experience in field service, technical support, or a similar hands-on role, preferably with industrial or specialized machinery.
- Strong understanding of mechanical, electrical, and potentially software systems.
- Excellent problem-solving and analytical skills, with the ability to diagnose complex issues remotely.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical procedures to non-technical individuals.
- Proficiency in using remote support tools, diagnostic software, and standard office applications.
- Ability to work independently and manage time effectively in a remote setting.
- A relevant technical degree or certification is highly preferred.
- This role is based in Kisumu, Kisumu, KE, but is performed remotely.
This advertiser has chosen not to accept applicants from your region.
8
Remote Field Service Technician (Specialized Equipment)
Posted 20 days ago
Job Viewed
Job Description
Our client, a leader in advanced industrial machinery, is seeking a highly skilled and self-motivated Remote Field Service Technician to provide critical installation and maintenance support for specialized equipment across various client sites. While this is a remote-first position, requiring you to be based from your home office, there may be occasional travel requirements to client locations for hands-on diagnostics and repairs. You will be the primary point of contact for troubleshooting complex technical issues, performing preventative maintenance, and ensuring the optimal performance of our client's cutting-edge technology. This role demands exceptional problem-solving abilities, a deep understanding of electro-mechanical systems, and excellent remote communication skills.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support, diagnosing and resolving complex issues with specialized industrial equipment via phone, video conferencing, and remote access tools.
- Conduct scheduled preventative maintenance and inspections on equipment from a remote location, guiding on-site personnel if necessary.
- Troubleshoot and repair electro-mechanical systems, including but not limited to hydraulics, pneumatics, electrical controls, and software interfaces.
- Interpret technical manuals, schematics, and diagnostic reports to identify root causes of equipment malfunctions.
- Document all service activities, including troubleshooting steps, repairs performed, parts used, and resolution times, in the company's service management system.
- Provide remote training and guidance to client's on-site technicians and end-users on equipment operation, maintenance, and basic troubleshooting.
- Escalate complex or unresolved issues to senior engineering or support teams, providing detailed information for further analysis.
- Maintain an inventory of critical spare parts and ensure timely reordering to support service operations.
- Stay current with product updates, technical bulletins, and new technologies related to the equipment serviced.
- Contribute to the development of knowledge base articles, troubleshooting guides, and service documentation.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Technology, or a related technical field.
- Minimum of 3 years of experience in field service, technical support, or maintenance of complex machinery or industrial equipment.
- Proven ability to diagnose and repair electro-mechanical systems.
- Excellent remote troubleshooting skills, including proficiency with diagnostic software and tools.
- Strong understanding of electrical schematics, mechanical drawings, and technical documentation.
- Exceptional communication and interpersonal skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
- Demonstrated ability to work independently and manage time effectively in a remote work environment.
- Proficiency with computer systems and standard office software.
- Willingness to travel occasionally to client sites as required for on-site interventions.
- Experience with PLC programming and industrial automation systems is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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