1,411 Remote Field Service Technician Specialist jobs in Kenya
Remote Field Service Technician - Remote
Posted 8 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their distributed technical support team. While the role is classified as 'remote', it involves traveling to client sites for installation, maintenance, and repair of specialized equipment. This position requires a proactive individual with a strong technical aptitude and excellent problem-solving skills, capable of working independently and efficiently. You will be responsible for performing on-site diagnostics, troubleshooting complex technical issues, and executing repairs or preventative maintenance on a variety of industrial or commercial systems. The ideal candidate will have extensive experience in electrical, mechanical, or electronic systems, with a proven ability to interpret technical manuals, schematics, and blueprints. Responsibilities include scheduled and unscheduled site visits, identifying and resolving equipment malfunctions, ensuring optimal system performance, documenting all service activities accurately in the company's system, and providing technical support and training to end-users. A valid driver's license, a clean driving record, and the willingness to travel extensively are mandatory. Proficiency with diagnostic tools and a solid understanding of safety protocols are essential. This role offers the flexibility of remote management of your schedule and administrative tasks, but requires a significant presence at customer locations. Our client provides a company vehicle, fuel card, and all necessary tools and equipment. We are looking for individuals who are customer-focused, possess excellent communication skills, and can represent the company professionally at all times. If you are a dedicated Field Service Technician looking for a challenging and rewarding opportunity that combines independent work with client-facing interaction, and you are comfortable with travel, we encourage you to apply. Your technical expertise will be crucial in ensuring the seamless operation of our clients' critical systems.
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Remote Field Service Technician (Remote Oversight)
Posted 22 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a skilled Remote Field Service Technician to manage and support on-site service operations. This role is primarily remote, focusing on providing expert technical guidance and remote diagnostics to field engineers. You will be the central hub for troubleshooting complex equipment failures, coordinating emergency repairs, and ensuring optimal performance of machinery deployed at client sites. Your responsibilities will include analyzing performance data, interpreting technical schematics, and developing step-by-step solutions for on-site technicians via secure remote access tools. You will also be tasked with creating and updating technical documentation, training materials, and best practice guides for field service personnel. A critical aspect of this role involves proactive monitoring of equipment health, identifying potential issues before they escalate, and dispatching resources efficiently. You will serve as the primary technical escalation point for field teams, offering immediate support and expertise. The ideal candidate will possess a strong background in mechanical, electrical, or electronic systems, coupled with extensive experience in industrial equipment maintenance and repair. Exceptional diagnostic and problem-solving skills are essential, along with the ability to communicate technical information clearly and concisely in high-pressure situations. Proficiency in utilizing remote diagnostic software, simulation tools, and advanced troubleshooting methodologies is required. A proven ability to manage and mentor field teams remotely, fostering a culture of safety and technical excellence, is highly valued. This is an exciting opportunity to leverage your technical expertise in a remote capacity, ensuring the seamless operation of critical infrastructure. This position is fully remote, but its operational focus is on servicing equipment installations near **Kitale, Trans-Nzoia, KE**.
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Remote Field Service Technician (Remote Support)
Posted 20 days ago
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Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide remote support and diagnostics for complex machinery and equipment. This is a fully remote position, requiring the technician to troubleshoot issues, guide on-site personnel, and manage remote maintenance activities from their home office. The successful candidate will possess exceptional technical acumen, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical users. This role is crucial for minimizing downtime and ensuring the optimal performance of our client's deployed assets.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various types of equipment and systems.
- Diagnose equipment malfunctions using remote diagnostic tools and software.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Develop and maintain clear, concise technical documentation and user guides for remote assistance.
- Analyze equipment performance data and identify potential issues before they occur.
- Schedule and coordinate remote maintenance activities with field teams and clients.
- Respond promptly to service requests and ensure timely resolution of technical problems.
- Maintain an up-to-date knowledge base of product specifications, common issues, and solutions.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage the inventory of spare parts for remote support purposes if applicable.
- Ensure all remote support activities adhere to safety protocols and company standards.
- Escalate complex technical issues to higher-level support or engineering teams.
- Document all remote service interactions, findings, and resolutions in the CRM system.
- Stay abreast of technological advancements in relevant industries.
- A Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 4-6 years of experience in field service, technical support, or a similar role, preferably with exposure to complex machinery or industrial equipment.
- Proven ability to excel in a fully remote work environment, demonstrating strong autonomy and communication skills.
- Proficiency with remote diagnostic tools, software, and network connectivity.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong understanding of electrical, mechanical, and electronic systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM systems and technical documentation platforms.
- Experience with control systems, automation, or specialized industrial equipment is highly advantageous.
- Customer-focused mindset with a commitment to providing outstanding service.
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Remote Field Service Technician
Posted 20 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly motivated and skilled Remote Field Service Technician to join our dynamic team. This is a unique opportunity to leverage your technical expertise in a fully remote capacity, supporting a diverse range of clients across various sectors. While the role is remote, it requires a proactive approach to problem-solving and excellent communication skills to effectively guide clients through installation, troubleshooting, and maintenance procedures via virtual channels. You will be responsible for providing Tier 1 and Tier 2 technical support, diagnosing hardware and software issues, and documenting all service interactions and resolutions. This involves conducting thorough remote diagnostics, advising clients on preventative maintenance best practices, and coordinating with internal technical teams for escalated issues. Successful candidates will possess a strong understanding of mechanical and electrical systems, familiarity with diagnostic tools, and the ability to interpret technical manuals and schematics. The ideal candidate will be adept at using video conferencing, remote desktop software, and other digital communication tools to deliver exceptional customer service and technical assistance. A commitment to continuous learning and staying abreast of product updates and industry advancements is essential. This role offers the flexibility of working from home while contributing to the critical operations of our client's esteemed customer base. The **Embu, Embu, KE** region will be your primary operational focus for client coordination, though your physical presence is not required.
Responsibilities:
Responsibilities:
- Conduct remote diagnostics to identify hardware, software, or system malfunctions.
- Provide clear and concise technical guidance to clients for installation, setup, and configuration.
- Troubleshoot and resolve technical issues reported by clients via phone, email, or video conferencing.
- Document all customer interactions, service requests, and resolutions in a detailed and accurate manner.
- Escalate complex technical problems to senior engineers or specialized support teams when necessary.
- Advise clients on proper equipment operation, preventative maintenance, and routine servicing.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Collaborate with cross-functional teams to improve product performance and customer support processes.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with remote support tools and software (e.g., TeamViewer, Zoom, RDP).
- Excellent diagnostic and problem-solving skills.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A dedicated workspace with reliable internet connectivity.
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Remote Field Service Technician Lead
Posted 6 days ago
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Job Description
Job Description:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
- Lead and mentor a team of remote field service technicians.
- Provide advanced remote technical support for troubleshooting and repair of industrial equipment.
- Serve as the primary escalation point for complex technical issues.
- Review field service reports and provide feedback to technicians.
- Conduct virtual training sessions on equipment operation, maintenance, and repair.
- Ensure adherence to safety protocols and company service standards.
- Monitor equipment performance and proactively identify potential issues.
- Develop and document best practices for service and maintenance procedures.
- Collaborate with engineering and product development teams on design improvements.
- Manage service schedules and resource allocation for remote support.
- Maintain accurate records of service activities and customer interactions.
- Foster strong relationships with clients through effective remote communication.
- Technical degree or certification in Mechanical Engineering Technology, Electrical Engineering Technology, or a related field.
- Minimum of 6 years of experience in field service, with a strong focus on industrial equipment.
- Extensive knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
- Proven ability to diagnose and troubleshoot complex equipment failures remotely.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with remote diagnostic tools, video conferencing, and collaborative software.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric mindset with a focus on service excellence.
- Willingness to occasionally travel for critical on-site support or training if required.
This advertiser has chosen not to accept applicants from your region.
4
Remote Field Service Technician (Telecommunications)
Posted 22 days ago
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Job Description
Our client is a premier telecommunications infrastructure company seeking a skilled and dedicated Remote Field Service Technician. This is a fully remote role, requiring you to manage your service schedule and client interactions from your home base, with travel to client sites as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and systems. This includes diagnosing technical issues, performing complex repairs, conducting system tests, and ensuring optimal performance of network infrastructure. You will work closely with clients to understand their needs, provide technical support, and ensure customer satisfaction. The role involves maintaining detailed service reports, managing spare parts inventory, and adhering to safety protocols at all times. The ideal candidate will possess a strong technical aptitude, hands-on experience with telecommunications hardware (routers, switches, fiber optics, etc.), and a solid understanding of networking principles. Excellent problem-solving skills, the ability to work independently, and strong customer service skills are essential. Proficiency with diagnostic tools and testing equipment is a must. This position requires a commitment to providing high-quality service and ensuring the reliable operation of critical telecommunications networks. You will be expected to manage your time effectively, prioritize tasks, and respond promptly to service requests, all while operating remotely. We are looking for a proactive and reliable technician who can resolve issues efficiently and maintain a high level of technical expertise. Your ability to adapt to new technologies and work in diverse environments will be key to your success. This is an excellent opportunity for a motivated technician to join a growing industry and contribute to vital infrastructure projects.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and maintain telecommunications equipment and systems.
- Diagnose and resolve hardware and software issues for clients.
- Perform routine maintenance and system checks to ensure optimal performance.
- Conduct advanced troubleshooting of network connectivity and performance problems.
- Perform repairs and replacements of faulty components.
- Test and calibrate equipment to meet service specifications.
- Provide on-site technical support and customer service to clients.
- Document all service activities, including work performed, parts used, and time spent.
- Manage spare parts inventory and ensure availability for service calls.
- Adhere strictly to all safety guidelines and procedures.
- Stay up-to-date with the latest telecommunications technologies and industry best practices.
- Respond to emergency service calls and resolve issues in a timely manner.
- Maintain professional conduct and positive client relationships.
Qualifications:
- High school diploma or equivalent; Technical certification or Associate's degree in Electronics, Telecommunications, or a related field is preferred.
- Minimum of 3 years of experience in field service, technical support, or a similar role within the telecommunications industry.
- Hands-on experience with installing and troubleshooting various telecommunications hardware (e.g., routers, switches, modems, fiber optic equipment).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP).
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Valid driver's license and a clean driving record (if travel is required).
- Willingness to travel to client sites as needed.
- Ability to work flexible hours, including evenings and weekends, if required.
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5
Remote Field Service Technician - Robotics
Posted 14 days ago
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Job Description
Our client, a leader in industrial automation and robotics, is looking for an experienced Remote Field Service Technician to provide remote technical support and troubleshooting for their advanced robotic systems. While the role is primarily remote, it may involve occasional on-site travel for complex issues or installations. You will be responsible for diagnosing and resolving technical problems with robotic equipment using remote access tools, diagnostic software, and customer-provided information. This includes guiding customers through troubleshooting steps, interpreting error logs, and providing detailed repair instructions. You will maintain a high level of expertise in our client's robotic product lines, including installation, maintenance, and repair procedures. The ideal candidate will have a strong background in mechatronics, electronics, mechanical engineering, or a related technical field, with hands-on experience in robotics or automated systems. Proficiency with diagnostic tools, multimeter usage, and the ability to interpret technical schematics and manuals are essential. Excellent problem-solving skills, logical thinking, and the ability to remain calm and effective under pressure are critical. Strong communication skills are required to clearly explain technical issues and solutions to customers of varying technical backgrounds. This role demands self-motivation, excellent time management, and the ability to work independently with minimal supervision. You will be part of a global support network, collaborating with engineers and other support staff to ensure optimal performance of our clients' robotic installations. A relevant technical diploma or degree is required. Experience in a remote technical support role or field service position is highly preferred.
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6
Remote Field Service Technician - Instrumentation
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician specializing in instrumentation and control systems. This is a fully remote role, where you will provide expert technical support and guidance to on-site teams and clients across various industrial and commercial facilities. Your primary responsibility will be to remotely diagnose, troubleshoot, and provide solutions for complex instrumentation issues, ensuring the optimal performance and reliability of critical equipment. You will utilize advanced remote monitoring software, diagnostic tools, and secure communication platforms to achieve this. The ideal candidate possesses a deep understanding of various types of industrial sensors, transmitters, actuators, control valves, and associated electronic and pneumatic systems. You will interpret technical schematics, P&IDs, and equipment manuals to guide on-site personnel through calibration, testing, repair, and preventive maintenance procedures. Exceptional problem-solving abilities, strong analytical skills, and the capacity to clearly communicate complex technical information to individuals with varying levels of technical expertise are essential. You will be expected to maintain meticulous records of all remote service interactions, including problem identification, recommended actions, resolution steps, and follow-up procedures. Collaboration with our engineering and support teams to share knowledge, contribute to technical documentation, and identify potential product improvements will be a key aspect of this role. This is a unique opportunity to leverage your specialized instrumentation expertise in a flexible, remote capacity, supporting clients in the **Kericho, Kericho, KE** region and contributing to operational excellence.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of instrumentation and control systems.
- Guide on-site personnel through calibration, repair, and maintenance procedures.
- Interpret technical documentation, including P&IDs, schematics, and manuals.
- Identify and recommend solutions for equipment malfunctions and performance issues.
- Utilize remote access software and diagnostic tools effectively.
- Document all service activities, findings, and resolutions accurately.
- Collaborate with internal technical teams and external clients.
- Provide technical support and training to field personnel as needed.
- Contribute to the development of knowledge base articles and best practices.
- Ensure timely and effective resolution of instrumentation-related problems.
- Proven experience as a Field Service Technician or similar role with a focus on instrumentation.
- Technical degree or certification in Electronics, Instrumentation, Control Systems, or a related field.
- In-depth knowledge of industrial sensors, transmitters, actuators, and control loops.
- Proficiency with diagnostic tools and remote access technologies.
- Strong understanding of electrical, pneumatic, and hydraulic systems.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Experience interpreting technical drawings and specifications.
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Remote Field Service Technician (Electronics)
Posted 20 days ago
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Job Description
Our client is seeking a skilled and motivated Remote Field Service Technician specializing in electronics to join their growing support team. This role is entirely remote, allowing you to manage service calls and provide technical assistance from your home base. The technician will be responsible for troubleshooting, diagnosing, and repairing electronic equipment, often performing remote diagnostics and guiding on-site personnel. You will work closely with customers to understand issues, provide timely solutions, and ensure optimal performance of their systems. Key responsibilities include maintaining detailed service logs, performing preventative maintenance recommendations, and escalating complex issues to senior engineers when necessary. The ideal candidate possesses a strong technical aptitude in electronics, a keen eye for detail, and excellent problem-solving skills. Proficiency with diagnostic tools and a deep understanding of electronic circuits and systems are required. This position demands exceptional communication and interpersonal skills, as you will be interacting directly with clients and internal technical teams. The ability to explain technical concepts clearly to non-technical users is essential. You must be highly organized, able to manage your time effectively, and work autonomously in a remote environment. A commitment to customer satisfaction and a proactive approach to service delivery are paramount. This is a fantastic opportunity to leverage your technical expertise in a flexible, remote capacity and contribute to the reliable operation of our client's electronic installations. Your ability to provide remote support and guide on-site actions will be critical to customer success.
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Remote Field Service Technician - HVAC
Posted 22 days ago
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Job Description
Our client is seeking a skilled and self-motivated Remote Field Service Technician specializing in HVAC systems. While the role is remote in terms of daily coordination and management, it requires the ability to travel to client sites as needed to perform installations, maintenance, and repairs. You will be responsible for ensuring the optimal performance and longevity of HVAC equipment, providing exceptional service to clients. The ideal candidate possesses strong technical expertise in HVAC systems, excellent diagnostic skills, and a customer-focused approach. This position is perfect for an experienced technician who values autonomy and efficient remote operational support. You will leverage advanced diagnostic tools and remote support systems to troubleshoot and resolve issues effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Perform on-site installations, preventive maintenance, and repair of HVAC systems.
- Diagnose and troubleshoot complex HVAC issues using specialized tools and equipment.
- Ensure all installations and repairs meet manufacturer specifications and industry standards.
- Provide technical support and guidance to clients regarding HVAC system operation and maintenance.
- Maintain detailed records of all service calls, including diagnoses, repairs, and parts used.
- Adhere to all safety protocols and company policies.
- Effectively manage time and schedule to meet service commitments.
- Communicate with the remote support team to report findings and request assistance when needed.
- Order and manage necessary parts and materials for service calls.
- Identify opportunities for system upgrades or enhancements for clients.
- Participate in ongoing training to stay current with new HVAC technologies and products.
- Contribute to a positive customer experience through professional conduct and effective problem resolution.
Qualifications:
- Proven experience as an HVAC technician with a strong understanding of various HVAC systems (residential and commercial).
- Relevant certifications (e.g., EPA 608 Universal) are highly desirable.
- Proficiency in reading blueprints, schematics, and technical manuals.
- Strong diagnostic and problem-solving skills.
- Excellent mechanical and electrical aptitude.
- Ability to work independently and manage time effectively.
- Strong communication and customer service skills.
- Must possess a valid driver's license and a clean driving record.
- Comfortable using mobile devices and software for reporting and communication.
- Ability to lift heavy equipment and work in various environmental conditions.
- This role requires a commitment to on-site service delivery while benefiting from remote operational coordination and support. Our client provides a robust system for remote management and access to technical expertise, ensuring you have the resources needed to succeed in the field. Flexibility and dedication are key to excelling in this hybrid remote/field role.
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