9 Remote Field Service Technician Lead jobs in whatjobs
Remote Field Service Technician Lead
Posted 13 days ago
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Job Description
Our client, a pioneer in renewable energy technology, is seeking a highly experienced and self-driven Remote Field Service Technician Lead. In this pivotal role, you will be responsible for remotely overseeing and guiding a team of field technicians across various geographical locations, ensuring the optimal installation, maintenance, and repair of our cutting-edge energy systems. Your expertise will be crucial in diagnosing complex technical issues, providing remote support and troubleshooting, and developing best practices for field operations. This is a 100% remote position, allowing you to leverage your technical acumen from anywhere. You will analyze performance data, review service reports, and implement corrective actions to minimize downtime and maximize client satisfaction. This role requires a deep understanding of electrical systems, mechanical components, and diagnostic software. You will also be involved in training and mentoring junior technicians, conducting virtual knowledge-sharing sessions, and ensuring adherence to safety protocols. The ideal candidate possesses exceptional leadership qualities, excellent communication skills, and a strong ability to problem-solve under pressure. A proven background in managing distributed teams and a comprehensive knowledge of the energy sector are essential. You will work closely with our engineering and customer support departments to resolve escalated issues and contribute to product improvement initiatives. Your ability to interpret technical documentation and provide clear, concise instructions remotely will be key to success. We are looking for a proactive individual who can anticipate potential problems and develop preventative maintenance strategies. This is a unique opportunity to be at the forefront of the energy transition, driving efficiency and reliability through innovative remote management. The successful candidate will have the autonomy to shape their work environment while contributing significantly to our mission.
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Remote Field Service Technician Lead
Posted 11 days ago
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Job Description
Our client is seeking a dynamic and experienced Remote Field Service Technician Lead to guide and support a team of field technicians across various locations. This is a fully remote position, emphasizing leadership and technical expertise in installation, troubleshooting, and maintenance of specialized equipment and systems. The Lead Technician will be responsible for providing remote technical assistance, escalating complex issues, and ensuring timely resolution of service requests. You will play a key role in developing and delivering remote training programs for field technicians, enhancing their skills and efficiency. This role requires a deep understanding of diagnostic tools, repair procedures, and preventive maintenance strategies across a range of electromechanical and electronic systems. The successful candidate will monitor team performance, manage service schedules, and ensure adherence to quality and safety standards. Collaboration with customer support, engineering, and sales teams will be integral to this role. You will also contribute to the continuous improvement of service documentation, knowledge bases, and troubleshooting guides. The ideal candidate will have a proven track record in a field service leadership role, with exceptional problem-solving abilities and strong communication skills. Proficiency in using remote diagnostic software, ticketing systems, and virtual collaboration platforms is essential. This is an excellent opportunity for an experienced technician to transition into a leadership role within a remote-first environment, making a significant impact on customer satisfaction and operational efficiency. We are looking for a proactive individual who can effectively manage a distributed team and ensure the highest level of service delivery. Your expertise will be invaluable in supporting our client's global operations and maintaining seamless equipment functionality for their clientele. Embrace a work-from-home opportunity that leverages your technical acumen and leadership potential, driving excellence in installation and maintenance services. The Lead will act as a central point of contact for complex technical queries and provide guidance on best practices for on-site service delivery, ensuring consistency and quality across all operations. This role demands a high degree of autonomy, excellent organizational skills, and the ability to inspire and guide a remote team towards achieving collective service goals. The focus will be on proactive problem-solving and minimizing downtime for our client's customers.
Location: Remote (Kisumu, Kisumu, KE)
Location: Remote (Kisumu, Kisumu, KE)
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Remote Field Service Technician Lead
Posted 12 days ago
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Job Description
Our client is seeking a highly motivated and experienced Remote Field Service Technician Lead to manage a team of technicians supporting critical infrastructure installations and maintenance. While the role is fully remote, requiring strong digital communication skills, the successful candidate will oversee operations and provide remote support to field teams across various locations. This position demands exceptional organizational abilities, technical expertise, and a proactive approach to problem-solving.
Responsibilities:
Responsibilities:
- Lead and mentor a remote team of field service technicians, ensuring high standards of performance and customer satisfaction.
- Develop and implement remote diagnostic and troubleshooting protocols for various equipment and systems.
- Coordinate technician deployment, scheduling, and resource allocation to maximize efficiency.
- Provide remote technical guidance and support to field technicians during complex installations and repair activities.
- Monitor service request queues, assign tasks, and track resolution progress in real-time.
- Analyze service reports and performance data to identify trends, training needs, and areas for process improvement.
- Maintain accurate service records and documentation within the company's CRM system.
- Ensure compliance with safety regulations and company policies during all field operations.
- Collaborate with engineering and product development teams to provide feedback on equipment reliability and performance.
- Develop and deliver remote training sessions for new and existing field service technicians.
- Manage inventory of spare parts and consumables remotely, coordinating logistics for replenishment.
- Act as the primary point of contact for escalated technical issues requiring advanced expertise.
- Proven experience in field service, installation, or maintenance, preferably in a supervisory or lead role.
- Strong technical aptitude with a solid understanding of mechanical, electrical, and/or electronic systems.
- Excellent remote communication and leadership skills, with the ability to motivate and guide a geographically dispersed team.
- Proficiency in using remote diagnostic tools, ticketing systems, and communication platforms.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Experience in troubleshooting complex technical problems.
- Familiarity with safety protocols and best practices in installation and maintenance.
- A degree or diploma in a relevant technical field is highly desirable.
- Must be able to work effectively in a fully remote environment.
- Willingness to travel occasionally for team meetings or critical on-site support if required (though the role is primarily remote).
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Remote Field Service Technician Lead
Posted 17 days ago
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Job Description
Our client is actively seeking a Remote Field Service Technician Lead to oversee and manage a distributed team of field technicians. While the role is remote, it requires extensive knowledge of installation, maintenance, and repair procedures for complex industrial equipment. You will be responsible for providing remote technical guidance and support to your team, troubleshooting complex issues, and ensuring adherence to service level agreements. Key duties include developing and implementing remote training programs for technicians, monitoring performance metrics, and conducting remote diagnostics to identify root causes of equipment failures. You will also manage inventory of parts and equipment for field operations, coordinate service schedules, and liaise with customer support and engineering departments to resolve technical challenges. The ideal candidate will have a strong background in mechanical or electrical systems, coupled with proven leadership experience. Exceptional problem-solving skills and the ability to guide a team through challenging technical situations remotely are paramount. Proficiency in remote diagnostic tools, ticketing systems, and virtual collaboration platforms is essential. You will be responsible for maintaining high standards of service quality and customer satisfaction, even from a distance. This role requires excellent communication skills to effectively convey technical information and instructions to your team. Experience in developing standard operating procedures for field service operations is highly desirable. The successful candidate will be instrumental in optimizing field service efficiency, reducing downtime, and ensuring the reliable operation of client equipment through remote oversight and expert guidance.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician Lead
Posted 7 days ago
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Job Description
Our client, a leading provider of specialized industrial equipment and automated systems, is seeking a highly skilled and experienced Remote Field Service Technician Lead to spearhead their technical support operations. This is a critical, fully remote role that requires a leader with extensive hands-on experience in installation, maintenance, and troubleshooting of complex machinery. You will be responsible for guiding a team of remote field technicians, providing advanced technical support, managing service requests, and ensuring the highest standards of client satisfaction. Your expertise will be crucial in diagnosing issues remotely, developing repair strategies, and coordinating on-site interventions when necessary. This position demands exceptional problem-solving skills and the ability to communicate technical information clearly to both technical and non-technical stakeholders.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor a team of remote field service technicians, providing guidance and support.
- Handle escalated technical issues and provide advanced troubleshooting for complex machinery and systems.
- Develop and document detailed service procedures, diagnostic guides, and best practices for remote support.
- Analyze service reports and performance data to identify trends and implement proactive solutions.
- Coordinate and dispatch field technicians for on-site repairs and installations, optimizing routes and resource allocation.
- Manage spare parts inventory and logistics to ensure timely resolution of service requests.
- Liaise with engineering and product development teams to provide feedback on product performance and potential improvements.
- Ensure all service activities comply with safety regulations and company policies.
- Utilize remote diagnostic tools and technologies to resolve issues efficiently.
- Train clients on the proper operation and basic maintenance of equipment.
- Maintain accurate records of service calls, repairs, and client interactions in the CRM system.
- Contribute to the continuous improvement of the field service operations and customer support processes.
- Proactively identify potential equipment failures and recommend preventive maintenance schedules.
Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service, installation, and maintenance of industrial equipment.
- Proven experience in leading or supervising technical teams, preferably in a remote setting.
- Strong proficiency in diagnosing and troubleshooting electromechanical systems, PLCs, and HMI interfaces.
- Experience with remote diagnostic tools, VNC, or similar remote access technologies.
- Excellent understanding of mechanical, electrical, and hydraulic systems.
- Strong communication, problem-solving, and customer service skills.
- Ability to interpret technical manuals, schematics, and blueprints.
- Self-motivated and able to work independently with minimal supervision in a remote environment.
- Willingness to travel occasionally for critical on-site support if required.
- Experience with specific types of industrial machinery (e.g., CNC machines, robotics, packaging equipment) is a strong plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician Lead
Posted 6 days ago
Job Viewed
Job Description
Job Description:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
Our client, a leading provider of industrial equipment and services, is seeking a highly experienced and technically adept Remote Field Service Technician Lead. This is a fully remote position focused on leading and supporting a team of field technicians across various client sites. You will serve as the primary technical escalation point, guiding technicians remotely through complex diagnostics, troubleshooting, repair, and maintenance of sophisticated machinery and systems. Your responsibilities will include reviewing service reports, providing real-time technical guidance, conducting virtual training sessions, and ensuring that all service work meets the highest standards of quality and safety. The ideal candidate will possess extensive hands-on experience in servicing industrial equipment, coupled with strong diagnostic skills and a deep understanding of mechanical, electrical, and hydraulic systems. Excellent communication, leadership, and problem-solving abilities are essential, as is the ability to effectively manage and motivate a distributed team. You must be proficient in utilizing remote diagnostic tools, video conferencing, and other digital collaboration platforms. This is an exceptional opportunity to leverage your technical expertise to ensure operational excellence for clients, working from a remote location and contributing to the efficiency of vital industries. While the company has a strategic presence in Kitale, Trans-Nzoia, KE , this role is 100% remote. We are looking for a proactive, customer-focused, and highly skilled technician leader with a commitment to providing outstanding remote support and driving service quality.
Responsibilities:
- Lead and mentor a team of remote field service technicians.
- Provide advanced remote technical support for troubleshooting and repair of industrial equipment.
- Serve as the primary escalation point for complex technical issues.
- Review field service reports and provide feedback to technicians.
- Conduct virtual training sessions on equipment operation, maintenance, and repair.
- Ensure adherence to safety protocols and company service standards.
- Monitor equipment performance and proactively identify potential issues.
- Develop and document best practices for service and maintenance procedures.
- Collaborate with engineering and product development teams on design improvements.
- Manage service schedules and resource allocation for remote support.
- Maintain accurate records of service activities and customer interactions.
- Foster strong relationships with clients through effective remote communication.
- Technical degree or certification in Mechanical Engineering Technology, Electrical Engineering Technology, or a related field.
- Minimum of 6 years of experience in field service, with a strong focus on industrial equipment.
- Extensive knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
- Proven ability to diagnose and troubleshoot complex equipment failures remotely.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency with remote diagnostic tools, video conferencing, and collaborative software.
- Strong problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric mindset with a focus on service excellence.
- Willingness to occasionally travel for critical on-site support or training if required.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician Lead
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their fully remote technical support division. In this vital role, you will be responsible for overseeing a team of remote technicians, providing advanced technical guidance, and ensuring the efficient installation, maintenance, and repair of complex equipment. You will leverage diagnostic tools and remote access technologies to troubleshoot issues, guide on-site interventions, and ensure client satisfaction. The ideal candidate possesses strong leadership skills, exceptional technical expertise, and a proven ability to manage distributed teams effectively. This is a unique opportunity to lead a technical team from a remote location and drive operational excellence.
Responsibilities:
Responsibilities:
- Lead and mentor a team of remote field service technicians, providing technical guidance and support.
- Oversee the scheduling and dispatch of technicians for installations, maintenance, and repair services.
- Diagnose complex technical issues remotely using diagnostic tools, remote access software, and schematics.
- Develop and implement Standard Operating Procedures (SOPs) for installation, maintenance, and repair tasks.
- Ensure adherence to safety protocols and quality standards during all service operations.
- Provide advanced troubleshooting assistance to technicians experiencing difficult or unusual problems.
- Manage inventory of spare parts and equipment, ensuring adequate stock levels for remote operations.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and reliability.
- Conduct virtual training sessions for technicians on new equipment, procedures, and best practices.
- Monitor service performance metrics, identify areas for improvement, and implement corrective actions.
- Prepare detailed service reports, including findings, resolutions, and recommendations.
- Manage customer relationships, ensuring high levels of satisfaction with technical support services.
- Assist in the evaluation and onboarding of new technical team members.
- Associate's or Bachelor's degree in Electronics Engineering, Mechanical Engineering, or a related technical field. Relevant certifications are highly valued.
- Minimum of 7 years of experience in field service, technical support, or installation and maintenance roles, with at least 2 years in a leadership capacity.
- Proven expertise in diagnosing and repairing complex electromechanical systems.
- Strong proficiency with diagnostic tools, testing equipment, and remote access technologies.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage a remote team.
- Demonstrated ability to troubleshoot and resolve technical issues effectively under pressure.
- Strong understanding of safety regulations and quality control procedures.
- Proficiency in using CRM and field service management software.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote setting.
- Willingness to travel occasionally for critical on-site support or training if required.
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6
Remote Field Service Technician Lead
Posted today
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Remote Field Service Technician Lead to manage and execute installations, maintenance, and repair services. This is a full-time, fully remote role, requiring the ability to remotely oversee and guide field technicians, analyze technical issues, and ensure service quality. The lead technician will be responsible for diagnosing complex equipment malfunctions, providing technical support to field teams, and ensuring that all service calls are resolved efficiently and effectively. You will also be involved in developing service protocols, training new technicians, and managing inventory of parts and equipment. A deep understanding of electromechanical systems, troubleshooting techniques, and safety procedures is essential. This role demands excellent problem-solving skills, strong communication abilities to lialyze technical data, and the capacity to work independently in a remote capacity, coordinating with on-site teams. You will act as the primary technical point of contact for escalated issues, ensuring client satisfaction through timely and accurate resolutions. The ability to interpret technical manuals, schematics, and diagnostic reports is crucial. This position requires a proactive approach to identifying potential issues and implementing preventive maintenance strategies. Remote work requires reliable internet connectivity and a dedicated workspace.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Remotely diagnose and troubleshoot complex technical issues with equipment.
- Provide leadership and technical guidance to a team of field service technicians.
- Develop and document standardized installation, maintenance, and repair procedures.
- Conduct remote training sessions for new and existing technicians.
- Manage and track the resolution of escalated service issues.
- Analyze service reports and identify trends to improve product reliability and service delivery.
- Ensure compliance with safety regulations and company policies.
- Coordinate with the parts department to manage inventory and requisition necessary components.
- Liaise with engineering and product development teams to provide feedback on product performance and suggest improvements.
- Maintain detailed records of all service activities, including diagnoses, repairs, and parts used.
Qualifications:
- Proven experience as a Field Service Technician or in a similar technical role.
- Demonstrated experience in a lead or supervisory capacity.
- Strong knowledge of electromechanical systems, diagnostics, and repair techniques.
- Excellent problem-solving and analytical skills.
- Proficiency with diagnostic tools and software.
- Exceptional communication and interpersonal skills for remote team management and client interaction.
- Ability to work independently and manage time effectively in a remote setting.
- Technical certifications or a degree in a related field are highly advantageous.
- Familiarity with CRM and service management software.
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician Lead
Posted today
Job Viewed
Job Description
Our client is seeking a motivated and skilled Field Service Technician Lead to join our fully remote operations team. In this crucial role, you will remotely guide and support a team of field technicians, ensuring the efficient installation, maintenance, and repair of specialized equipment across various client sites. While the role is based conceptually in **Thika, Kiambu, KE**, your primary work environment will be your home office, equipped with robust communication tools and access to our client's systems. You will be the main point of contact for troubleshooting complex technical issues, providing expert guidance, and ensuring client satisfaction through timely and effective service delivery. This position demands excellent problem-solving abilities, strong leadership qualities, and a deep understanding of electro-mechanical systems. You will also be responsible for remote diagnostics, coordinating parts and service dispatch, and documenting service reports. The ability to work independently, manage multiple service requests simultaneously, and foster a collaborative team spirit within a virtual setting is paramount.
Key Responsibilities:
Qualifications:
This fully remote position offers the flexibility to work from anywhere, but requires you to be available during core business hours relevant to the operations supporting **Thika, Kiambu, KE**. Our client values innovation and provides opportunities for continuous learning and career advancement in a remote-first culture.
Key Responsibilities:
- Lead and mentor a team of field service technicians, providing remote technical support and guidance.
- Perform remote diagnostics and troubleshooting of complex equipment failures.
- Develop and implement preventative maintenance schedules and procedures.
- Coordinate service requests, manage technician schedules, and ensure efficient resource allocation.
- Ensure adherence to safety protocols and company standards during all service interventions.
- Review and approve service reports, ensuring accuracy and completeness of documentation.
- Identify recurring technical issues and propose solutions for product or service improvements.
- Liaise with engineering and product development teams on technical feedback and client issues.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Manage inventory of spare parts and tools remotely, ensuring availability for field operations.
- Train junior technicians on advanced troubleshooting techniques and equipment operation.
- Monitor team performance metrics and provide constructive feedback.
Qualifications:
- Technical diploma or degree in Electrical Engineering, Mechanical Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in field service, with at least 2 years in a lead or supervisory role.
- Proven ability to diagnose and repair complex electro-mechanical systems.
- Experience with remote support tools and technologies.
- Strong leadership, communication, and interpersonal skills.
- Excellent problem-solving and analytical abilities.
- Proficiency in using diagnostic equipment and software.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Familiarity with CRM and ticketing systems is a plus.
- Willingness to travel occasionally if required for critical site visits (though the role is primarily remote).
This fully remote position offers the flexibility to work from anywhere, but requires you to be available during core business hours relevant to the operations supporting **Thika, Kiambu, KE**. Our client values innovation and provides opportunities for continuous learning and career advancement in a remote-first culture.
This advertiser has chosen not to accept applicants from your region.
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