7 Remote Field Service Technician Telecommunications jobs in whatjobs
Remote Field Service Technician (Telecommunications)
Posted 22 days ago
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Job Description
Our client is a premier telecommunications infrastructure company seeking a skilled and dedicated Remote Field Service Technician. This is a fully remote role, requiring you to manage your service schedule and client interactions from your home base, with travel to client sites as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and systems. This includes diagnosing technical issues, performing complex repairs, conducting system tests, and ensuring optimal performance of network infrastructure. You will work closely with clients to understand their needs, provide technical support, and ensure customer satisfaction. The role involves maintaining detailed service reports, managing spare parts inventory, and adhering to safety protocols at all times. The ideal candidate will possess a strong technical aptitude, hands-on experience with telecommunications hardware (routers, switches, fiber optics, etc.), and a solid understanding of networking principles. Excellent problem-solving skills, the ability to work independently, and strong customer service skills are essential. Proficiency with diagnostic tools and testing equipment is a must. This position requires a commitment to providing high-quality service and ensuring the reliable operation of critical telecommunications networks. You will be expected to manage your time effectively, prioritize tasks, and respond promptly to service requests, all while operating remotely. We are looking for a proactive and reliable technician who can resolve issues efficiently and maintain a high level of technical expertise. Your ability to adapt to new technologies and work in diverse environments will be key to your success. This is an excellent opportunity for a motivated technician to join a growing industry and contribute to vital infrastructure projects.
Responsibilities:
Qualifications:
Responsibilities:
- Install, configure, and maintain telecommunications equipment and systems.
- Diagnose and resolve hardware and software issues for clients.
- Perform routine maintenance and system checks to ensure optimal performance.
- Conduct advanced troubleshooting of network connectivity and performance problems.
- Perform repairs and replacements of faulty components.
- Test and calibrate equipment to meet service specifications.
- Provide on-site technical support and customer service to clients.
- Document all service activities, including work performed, parts used, and time spent.
- Manage spare parts inventory and ensure availability for service calls.
- Adhere strictly to all safety guidelines and procedures.
- Stay up-to-date with the latest telecommunications technologies and industry best practices.
- Respond to emergency service calls and resolve issues in a timely manner.
- Maintain professional conduct and positive client relationships.
Qualifications:
- High school diploma or equivalent; Technical certification or Associate's degree in Electronics, Telecommunications, or a related field is preferred.
- Minimum of 3 years of experience in field service, technical support, or a similar role within the telecommunications industry.
- Hands-on experience with installing and troubleshooting various telecommunications hardware (e.g., routers, switches, modems, fiber optic equipment).
- Strong understanding of networking protocols and concepts (TCP/IP, DNS, DHCP).
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Valid driver's license and a clean driving record (if travel is required).
- Willingness to travel to client sites as needed.
- Ability to work flexible hours, including evenings and weekends, if required.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Telecommunications
Posted 8 days ago
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Job Description
Our client is looking for a skilled and dedicated Remote Field Service Technician specializing in telecommunications equipment. This role is designed for an individual who excels at problem-solving on-site while managing their work remotely when not actively performing installations or repairs. You will be responsible for the installation, maintenance, and repair of complex telecommunications systems and related hardware. This includes diagnosing technical issues, performing necessary repairs or upgrades, and ensuring optimal system performance. A strong understanding of network infrastructure, fiber optics, and various telecommunication protocols is crucial. The ideal candidate will possess excellent diagnostic skills, hands-on technical proficiency, and the ability to work independently in diverse field environments. You will be required to travel to client sites as needed, but the administrative and planning aspects of the role are fully remote. Responsibilities include managing service schedules, documenting service reports, maintaining inventory of parts and equipment, and providing technical support to customers. A relevant technical certification or a diploma in a related field is preferred. Proven experience in a field service technician role, particularly within the telecommunications sector, is a must. Excellent customer service skills, strong communication abilities, and a commitment to safety protocols are essential. You will be expected to manage your time effectively and provide timely resolutions to technical challenges. The ability to interpret technical manuals and schematics is also required. This position offers a unique blend of remote planning and on-site execution, ideal for a motivated technician. While the core duties involve on-site work in areas such as Ruiru, Kiambu, KE and surrounding regions, the overarching management and reporting are conducted remotely.
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Remote Field Service Technician - Telecommunications
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Field Service Technician specializing in telecommunications systems. This is a fully remote position, meaning you will be dispatched to client sites from your home base, requiring minimal office presence. You will be responsible for the installation, maintenance, troubleshooting, and repair of telecommunications equipment and infrastructure. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a commitment to providing high-quality customer service. This role demands the ability to work independently and manage service calls efficiently across various locations.
Responsibilities:
Responsibilities:
- Install, configure, and test telecommunications equipment, including routers, switches, modems, and transmission systems.
- Perform routine maintenance and diagnostic checks on installed equipment to ensure optimal performance.
- Troubleshoot and resolve technical issues related to network connectivity, signal quality, and equipment malfunctions.
- Respond to service calls and customer requests in a timely and professional manner.
- Perform repairs and replacements of faulty components or equipment.
- Maintain accurate records of all service calls, repairs, and equipment inventory.
- Adhere to safety protocols and company procedures during all site visits.
- Provide technical support and guidance to customers on the proper use of equipment.
- Identify opportunities for upselling services or equipment upgrades.
- Communicate effectively with the support team and management regarding service status and issues.
- Ensure all work is completed to the highest standards and meets customer expectations.
- Stay updated with the latest telecommunications technologies and industry trends.
- Prepare service reports and document solutions for future reference.
- Manage tools and equipment required for field service operations.
- Diploma or Certificate in Telecommunications Engineering, Electronics, or a related technical field. A Bachelor's degree is a plus.
- Minimum of 3 years of experience as a Field Service Technician, specifically in the telecommunications sector.
- Strong knowledge of telecommunications hardware, software, and network protocols (e.g., TCP/IP, DSL, fiber optics).
- Proficiency in using diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving abilities.
- Good understanding of network security principles.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- Must possess a valid driver's license and have a reliable mode of transportation.
- Willingness to travel to customer sites as required.
- Ability to work flexible hours, including weekends and evenings, as needed.
- Basic understanding of IT systems and computer hardware is beneficial.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Telecommunications
Posted 5 days ago
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Job Description
Our client, a rapidly expanding telecommunications infrastructure company, is seeking a dedicated and skilled Remote Field Service Technician to join their innovative team. This is a unique opportunity to provide essential on-site support for complex installation and maintenance tasks while operating in a fully remote capacity. You will be responsible for diagnosing and resolving technical issues with cutting-edge telecommunications equipment, ensuring optimal performance and reliability for our clients. This role demands a proactive approach to troubleshooting, a strong understanding of network hardware, and the ability to guide on-site personnel through intricate repair and installation procedures via advanced video conferencing and remote diagnostics tools. You will meticulously document all service calls, maintenance activities, and resolutions, ensuring accurate record-keeping for future reference and analysis. The ideal candidate possesses exceptional problem-solving skills, a deep technical aptitude, and the ability to communicate complex technical information clearly and concisely to individuals with varying levels of technical expertise. You will work collaboratively with our client's engineering and support teams to identify root causes of recurring issues and contribute to the development of preventative maintenance strategies. This position requires a high degree of self-discipline, time management, and the ability to work autonomously in a remote environment. You will be expected to adhere to strict safety protocols and quality standards, even when not physically present on-site. Flexibility in scheduling may be required to address critical issues that arise outside of standard business hours. This role offers the chance to be at the forefront of technological advancements in the telecommunications sector, with opportunities for continuous learning and professional growth. If you are a hands-on technician with a passion for technology and the ability to effectively guide others remotely, we encourage you to apply. Join a company that values expertise, innovation, and employee well-being, offering a stimulating and rewarding career path in a fully remote setting. The successful candidate will be provided with the necessary remote diagnostic tools and comprehensive training to excel in this critical support role.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Telecommunications
Posted 3 days ago
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Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician specializing in telecommunications infrastructure. In this fully remote role, you will be responsible for the installation, troubleshooting, and maintenance of advanced communication systems, predominantly involving remote diagnostics and dispatch coordination. You will leverage your technical expertise to ensure the optimal performance of client networks and equipment, working independently from a home-based office.
Responsibilities:
Responsibilities:
- Perform remote diagnostics on telecommunications equipment and network infrastructure.
- Schedule and coordinate on-site service calls for technicians when remote resolution is not possible.
- Provide remote technical support and guidance to field engineers and end-users.
- Document all service activities, including troubleshooting steps, resolutions, and equipment status, in the ticketing system.
- Analyze performance data and system logs to identify potential issues and proactively recommend solutions.
- Collaborate with engineering teams to resolve complex technical problems and implement system upgrades.
- Maintain an inventory of spare parts and manage the logistics for their deployment to field sites.
- Develop and update technical documentation, installation guides, and troubleshooting manuals.
- Adhere to strict safety protocols and company policies, even when working remotely.
- Stay current with the latest advancements in telecommunications technology and industry best practices.
- Respond to urgent service requests and ensure minimal downtime for critical systems.
- Conduct remote training sessions for junior technicians and support staff.
- Ensure compliance with service level agreements (SLAs) and customer satisfaction standards.
- Diploma or Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related technical field.
- Minimum of 3-5 years of hands-on experience in telecommunications installation, maintenance, or repair.
- Proven expertise in diagnosing and troubleshooting a wide range of telecommunications hardware and software, including routers, switches, fiber optics, and wireless systems.
- Strong understanding of networking protocols (TCP/IP, DNS, DHCP) and network security principles.
- Excellent problem-solving and analytical skills, with a keen attention to detail.
- Proficiency in using remote diagnostic tools and network monitoring software.
- Ability to interpret technical diagrams, blueprints, and schematics.
- Excellent written and verbal communication skills for clear documentation and effective remote collaboration.
- Self-disciplined and highly organized, capable of managing time effectively in a remote work environment.
- Valid driver's license and willingness to occasionally travel to local sites if required for specialized tasks, though the role is primarily remote.
- Relevant industry certifications (e.g., CompTIA Network+, CCNA) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Telecommunications
Posted 14 days ago
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Job Description
Our client is looking for a skilled and dedicated Remote Field Service Technician specializing in telecommunications equipment. This is a fully remote position, meaning you will operate primarily from your home office, managing service requests and providing remote diagnostics and support for clients. While the role is remote, there may be occasional on-site requirements for complex installations or repairs that cannot be addressed remotely, but the focus is on virtual operations and dispatch management. You will be the primary point of contact for technical issues related to network infrastructure, communication devices, and related systems. Key responsibilities include performing remote troubleshooting, guiding on-site personnel or clients through installation and repair procedures, analyzing network performance data, and managing service tickets. This role requires a strong understanding of telecommunications technologies, networking principles, and troubleshooting methodologies. You will utilize remote access tools, diagnostic software, and communication platforms to effectively resolve customer issues. The ideal candidate will possess excellent problem-solving abilities, strong communication skills (both written and verbal), and the capacity to work independently and manage their time effectively. A proactive approach to identifying potential issues and providing preventative solutions is highly valued. This remote opportunity offers a chance to be part of a growing telecom infrastructure company, contributing to the reliability of essential communication services while enjoying the flexibility of a remote role. The geographical focus for dispatch and administrative purposes is **Bungoma, Bungoma, KE**, however, the position is inherently remote, allowing for a wide operational reach. We are seeking technically adept individuals who are comfortable with remote work paradigms and possess a strong technical foundation in telecommunications. If you are a hands-on troubleshooter with excellent remote communication skills, we encourage you to apply.
Responsibilities:
Responsibilities:
- Perform remote diagnostics and troubleshooting of telecommunications equipment and network infrastructure.
- Provide technical guidance and support to on-site personnel or end-users for installations and repairs.
- Analyze network performance data and identify areas for optimization.
- Manage service tickets, ensuring timely and effective resolution of customer issues.
- Develop and maintain documentation for troubleshooting procedures and technical solutions.
- Install, configure, and maintain telecommunications hardware and software remotely.
- Identify and report recurring technical issues to engineering teams for product improvement.
- Stay current with advancements in telecommunications technology and industry best practices.
- Adhere to safety protocols and company policies.
- Escalate complex issues to senior technical staff when necessary.
- Provide excellent customer service and technical support.
- Proven experience as a Field Service Technician or in a similar telecommunications role.
- Strong understanding of telecommunications systems, including VoIP, cellular networks, and fiber optics.
- Proficiency in networking concepts (TCP/IP, routers, switches, firewalls).
- Experience with remote access and diagnostic tools.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills, with the ability to clearly explain technical issues.
- Ability to work independently and manage workload effectively in a remote setting.
- A proactive approach to identifying and resolving technical challenges.
- Relevant certifications (e.g., CompTIA Network+, CCNA) are a significant advantage.
- Associate's or Bachelor's degree in a related technical field preferred.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician (Telecommunications)
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a skilled and reliable Remote Field Service Technician specializing in telecommunications equipment. This is a fully remote position where you will be responsible for diagnosing, troubleshooting, and repairing telecommunications infrastructure and customer equipment at various client sites. While the role is remote in terms of management and support, your work will involve travel to specific locations within the **Kakamega, Kakamega, KE** region. The ideal candidate possesses strong technical skills in telecommunications systems, including fiber optics, networking, and relevant hardware. Responsibilities include performing installations, upgrades, and maintenance of telecommunication systems, troubleshooting connectivity issues, diagnosing equipment failures, and ensuring optimal performance of network infrastructure. You will need to meticulously document all service calls, parts used, and resolutions provided, maintaining accurate service reports. A deep understanding of telecommunications protocols, safety procedures, and a commitment to delivering high-quality service are essential. Experience with diagnostic tools and test equipment is crucial. This role demands excellent problem-solving abilities, adaptability to different work environments, and the capacity to work independently with minimal supervision. You will be the frontline technical expert, ensuring seamless communication services for clients.
Key Responsibilities:
Key Responsibilities:
- Install, maintain, and repair telecommunications equipment and systems.
- Diagnose and troubleshoot technical issues related to network connectivity and equipment failure.
- Perform routine inspections and preventive maintenance on communication infrastructure.
- Respond to service calls and resolve customer-reported problems efficiently.
- Ensure compliance with all safety regulations and company procedures.
- Document service activities, including troubleshooting steps and resolutions, in service reports.
- Manage tools, equipment, and inventory responsibly.
- Provide technical support and guidance to end-users or site staff.
- Collaborate with the remote support team to resolve complex issues.
- Stay updated on the latest telecommunications technologies and best practices.
- High school diploma or equivalent; technical certification in Telecommunications, Electronics, or a related field is highly preferred.
- Proven experience as a Field Service Technician or in a similar technical role within the telecommunications industry.
- Strong knowledge of telecommunications systems, networking, and fiber optics.
- Proficiency with diagnostic tools and testing equipment.
- Excellent troubleshooting and problem-solving skills.
- Ability to read and interpret technical manuals and schematics.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in the field.
- Valid driver's license and a clean driving record.
- Must be able to travel to various work sites within the designated region.
This advertiser has chosen not to accept applicants from your region.
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