38 Remote Field Service Technician jobs in whatjobs
Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Remote Field Service Technician to join their expanding team. This is a fully remote position, offering the flexibility to work from anywhere. You will be responsible for providing remote technical support, diagnosing complex issues, and guiding on-site personnel through intricate repair and maintenance procedures for specialized industrial equipment. Your expertise will be critical in ensuring minimal downtime and optimal performance of our clients' machinery across various locations. You will utilize advanced diagnostic tools, remote access software, and detailed technical documentation to troubleshoot hardware and software malfunctions. This role requires exceptional communication skills to clearly articulate technical instructions and solutions to a diverse range of users, from experienced engineers to novice operators. You will also be involved in documenting technical issues, resolutions, and creating knowledge base articles to assist with future troubleshooting efforts. The successful candidate will possess a strong understanding of mechanical, electrical, and electronic systems, coupled with an ability to adapt to new technologies and equipment quickly. A proactive approach to problem-solving and a commitment to delivering outstanding customer service are paramount. This position offers a unique opportunity to leverage your technical skills in a flexible, remote work environment, contributing to the efficiency and success of businesses nationwide. If you are a self-motivated individual with a passion for fixing things and a knack for remote collaboration, we want to hear from you.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical assistance and troubleshooting for industrial machinery.
- Diagnose and resolve hardware, software, and operational issues via remote access.
- Guide on-site personnel through repair, maintenance, and installation processes.
- Utilize diagnostic tools, technical manuals, and schematics for effective problem-solving.
- Document all technical issues, steps taken, and resolutions accurately.
- Develop and maintain knowledge base articles and technical guides.
- Collaborate with engineering and product teams to relay field feedback.
- Ensure timely and effective resolution of customer technical problems.
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Proven experience in troubleshooting and repairing complex machinery or electronic systems.
- Proficiency with remote diagnostic tools and software.
- Excellent verbal and written communication skills.
- Ability to provide clear, step-by-step instructions to non-technical personnel.
- Strong analytical and problem-solving abilities.
- Familiarity with technical documentation and schematics.
- Self-motivated and able to work independently in a remote setting.
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Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and resourceful Remote Field Service Technician to provide essential support for our diverse range of equipment and systems. This is a fully remote position, offering the flexibility to manage your work schedule from anywhere within Kenya. Your primary responsibility will be to remotely diagnose, troubleshoot, and resolve technical issues reported by our customers. This will involve utilizing advanced diagnostic software, remote access tools, and detailed technical documentation. You will guide end-users through step-by-step solutions, ensuring minimal disruption to their operations. The role requires an exceptional ability to communicate complex technical information clearly and concisely, both verbally and in writing. You will maintain detailed logs of all service interactions, including issues identified, troubleshooting steps taken, and resolutions achieved, within our CRM system. Proactive engagement with customers to identify potential issues before they escalate will also be a key part of your duties. You will collaborate closely with our internal engineering and support teams to escalate complex problems and contribute to the knowledge base with solutions and workarounds. A strong understanding of electromechanical systems, networking principles, and diagnostic protocols is essential. The ideal candidate will have a proven track record in technical support, preferably with experience in a remote setting. Excellent analytical and problem-solving skills, combined with a customer-centric approach, are critical for success in this role. A Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field, or equivalent practical experience, is required. This position is perfect for a self-motivated individual who thrives in an independent work environment and is adept at leveraging technology to deliver exceptional service.
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Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Remote Field Service Technician to provide essential support for their cutting-edge industrial equipment. In this entirely remote role, you will leverage your technical expertise to diagnose, troubleshoot, and resolve complex mechanical and electrical issues reported by clients across various locations. Your primary responsibility will be to guide customers through step-by-step repair and maintenance procedures via video calls, phone, and detailed remote diagnostics. This involves interpreting technical manuals, schematics, and diagnostic software to identify root causes of problems and provide clear, concise instructions for resolution. You will maintain detailed records of all service calls, including issues encountered, solutions provided, and parts used, contributing to our knowledge base. Proactive communication with the customer support team and engineering departments to escalate critical issues or suggest product improvements is also a key aspect of this role. The ideal candidate will possess a strong background in mechanical engineering, electrical systems, or a related technical field, with at least 5 years of experience in field service or technical support. Exceptional problem-solving abilities, patience, and outstanding interpersonal skills are crucial for effectively guiding clients through complex technical procedures remotely. Proficiency with diagnostic tools, multimeter usage, and the ability to interpret blueprints and technical drawings are essential. Familiarity with CRM software and remote support platforms is highly desirable. A commitment to providing world-class customer service and a passion for technology are paramount. This position offers a competitive salary, comprehensive benefits, and the flexibility of working from home, allowing you to contribute your skills to a leading global company.
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Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to provide essential support for their advanced technological systems. This is a fully remote position, allowing you to work from anywhere within Kenya. You will be responsible for diagnosing, troubleshooting, and repairing complex equipment remotely, utilizing cutting-edge diagnostic tools and software. This role requires exceptional problem-solving abilities, a deep understanding of mechanical and electrical systems, and a commitment to delivering outstanding customer service. You will engage with on-site personnel via video conferencing and remote access to guide them through diagnostic and repair procedures. The ideal candidate will have a strong technical aptitude, excellent communication skills, and the ability to clearly articulate complex technical information to non-technical individuals. You must be a self-starter, capable of managing your time effectively and working autonomously in a remote setting. A proven track record in a similar technical support or field service role is essential. This position offers the flexibility of remote work combined with the satisfaction of ensuring critical systems operate at peak performance. You will be part of a dedicated team focused on innovation and client satisfaction, contributing to the seamless operation of vital infrastructure.
Responsibilities:
Responsibilities:
- Remotely diagnose and troubleshoot hardware and software issues for complex machinery and systems.
- Provide clear, step-by-step guidance to on-site personnel for repairs and maintenance.
- Utilize remote diagnostic tools and software to identify root causes of failures.
- Document all service activities, including diagnoses, resolutions, and parts used.
- Maintain detailed records of client interactions and service requests.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Ensure customer satisfaction through prompt and effective remote support.
- Adhere to all safety protocols and company procedures, even when working remotely.
- Manage and maintain a remote toolkit of diagnostic software and hardware.
- Technical degree or certification in a relevant field (e.g., Electronics, Mechanical Engineering, IT).
- Minimum of 3 years of experience in field service, technical support, or a related role.
- Proven experience with remote diagnostic tools and software.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote environment.
- Proficiency with video conferencing and remote access technologies.
- A dedicated workspace with reliable internet connectivity.
This advertiser has chosen not to accept applicants from your region.
3
Job Description
Our client is seeking a highly skilled and self-motivated Remote Field Service Technician to join their growing operations. This role is fully remote, allowing you to manage your work from your preferred location while providing essential on-site support and maintenance for our client's diverse range of equipment. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery and systems at client sites across various regions. This requires excellent problem-solving abilities, a deep understanding of mechanical, electrical, and sometimes electronic systems, and the capacity to work autonomously. Key responsibilities include performing scheduled maintenance, conducting preventative inspections, responding to emergency service calls, and providing detailed technical reports after each service visit. You will be expected to manage your own schedule, travel efficiently to client locations, and maintain effective communication with both the client and the internal support team. The ideal candidate will have a proven track record in field service, a strong technical background, and the ability to interpret technical manuals and schematics. Certification in relevant technical disciplines is highly desirable. You must possess strong diagnostic skills, be adept at using specialized tools and diagnostic equipment, and have a customer-centric approach. Excellent organizational and time-management skills are crucial for success in this remote role. While the role is remote, candidates must be willing and able to travel extensively to client sites as needed, often on short notice. This is a demanding but rewarding position for an independent and resourceful technician looking for flexibility and the opportunity to make a significant impact.
This advertiser has chosen not to accept applicants from your region.
4
Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is looking for a skilled and dependable Remote Field Service Technician to join their innovative team. This role is entirely remote, allowing you to manage your service calls from your home base. You will be responsible for the installation, maintenance, and repair of specialized equipment across various customer sites. This position demands a strong technical aptitude, exceptional diagnostic abilities, and a commitment to delivering high-quality service. You will work independently, scheduling and executing service appointments efficiently, ensuring minimal disruption to client operations. Key responsibilities include performing routine preventative maintenance, troubleshooting complex technical issues, and conducting system upgrades and installations. Accurate documentation of all service activities, including parts used and labor hours, is crucial. You will liaise directly with customers to explain technical procedures, address concerns, and ensure their complete satisfaction with the services provided. The ability to work autonomously, manage your time effectively, and maintain a professional demeanor at all times is paramount. This role requires travel to various locations as needed, but the operational management and coordination will be handled remotely. We are looking for individuals who are proactive in identifying potential problems and implementing preventative solutions. A keen eye for detail and a systematic approach to problem-solving are essential. This is a fantastic opportunity for an experienced technician to leverage their skills in a flexible, remote work environment. You will be part of a company that values technical expertise and invests in the professional growth of its employees. Embrace the challenge and reward of keeping critical systems operational for our diverse client base, originating from **Meru, Meru, KE**.
This advertiser has chosen not to accept applicants from your region.
5
Remote Field Service Technician
Posted 18 days ago
Job Viewed
Job Description
Our client, a leading provider of specialized industrial equipment, is seeking a highly motivated and skilled Remote Field Service Technician to join our dynamic team. This is a unique opportunity to leverage your technical expertise in a fully remote capacity, supporting a diverse range of clients across various sectors. While the role is remote, it requires a proactive approach to problem-solving and excellent communication skills to effectively guide clients through installation, troubleshooting, and maintenance procedures via virtual channels. You will be responsible for providing Tier 1 and Tier 2 technical support, diagnosing hardware and software issues, and documenting all service interactions and resolutions. This involves conducting thorough remote diagnostics, advising clients on preventative maintenance best practices, and coordinating with internal technical teams for escalated issues. Successful candidates will possess a strong understanding of mechanical and electrical systems, familiarity with diagnostic tools, and the ability to interpret technical manuals and schematics. The ideal candidate will be adept at using video conferencing, remote desktop software, and other digital communication tools to deliver exceptional customer service and technical assistance. A commitment to continuous learning and staying abreast of product updates and industry advancements is essential. This role offers the flexibility of working from home while contributing to the critical operations of our client's esteemed customer base. The **Embu, Embu, KE** region will be your primary operational focus for client coordination, though your physical presence is not required.
Responsibilities:
Responsibilities:
- Conduct remote diagnostics to identify hardware, software, or system malfunctions.
- Provide clear and concise technical guidance to clients for installation, setup, and configuration.
- Troubleshoot and resolve technical issues reported by clients via phone, email, or video conferencing.
- Document all customer interactions, service requests, and resolutions in a detailed and accurate manner.
- Escalate complex technical problems to senior engineers or specialized support teams when necessary.
- Advise clients on proper equipment operation, preventative maintenance, and routine servicing.
- Maintain up-to-date knowledge of company products, services, and industry best practices.
- Collaborate with cross-functional teams to improve product performance and customer support processes.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Proven experience as a Field Service Technician or in a similar technical support role.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with remote support tools and software (e.g., TeamViewer, Zoom, RDP).
- Excellent diagnostic and problem-solving skills.
- Ability to read and interpret technical manuals, blueprints, and schematics.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Self-motivated, organized, and able to manage time effectively in a remote setting.
- A dedicated workspace with reliable internet connectivity.
This advertiser has chosen not to accept applicants from your region.
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6
Remote Field Service Technician
Posted 18 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment utilized by our customer base. While the role is fully remote, requiring you to operate from your home office, you will be instrumental in providing remote support, troubleshooting, and guiding on-site personnel through complex installation and maintenance procedures. You will be responsible for diagnosing technical issues, developing effective solutions, and documenting all service activities with meticulous detail. A significant part of your day will involve remote diagnostics using advanced software tools and telepresence solutions. You will also be tasked with creating clear, concise technical documentation and training materials for end-users and junior technicians. Collaboration with the engineering and product development teams will be essential to provide feedback on product performance and identify areas for improvement. This position demands exceptional problem-solving abilities, a deep understanding of mechanical and electrical systems, and strong communication skills to effectively convey technical information to a diverse audience. The ideal candidate will possess a proven track record in equipment maintenance and support, with a passion for technology and a commitment to customer satisfaction. You must be adept at managing your time effectively and working autonomously in a remote setting. While the work is performed remotely, occasional travel may be required for critical on-site interventions or team meetings, though the core function of this role is to enable remote support excellence for clients in and around Naivasha, Nakuru, KE .
This advertiser has chosen not to accept applicants from your region.
7
Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation and robotics, is actively seeking a highly skilled and self-motivated Remote Field Service Technician to join their innovative technical support team. This role is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will be responsible for providing critical remote diagnostic, troubleshooting, and repair support for our advanced machinery and systems deployed at client sites across various regions. Leveraging cutting-edge remote access tools and diagnostic software, you will guide on-site personnel through complex maintenance procedures, resolve technical issues efficiently, and ensure minimal downtime for our customers. Key responsibilities include analyzing technical data and system performance logs to identify root causes of problems. You will develop and document step-by-step troubleshooting guides and provide clear, concise instructions to on-site teams for on-site interventions, calibrations, and repairs. This role demands exceptional problem-solving skills and the ability to think critically under pressure, often in situations requiring immediate resolution. You will collaborate closely with internal engineering and product development teams to provide feedback on product performance and potential improvements, contributing directly to future product iterations. Maintaining accurate and detailed service records within our CRM system is crucial, documenting all troubleshooting steps, resolutions, and customer interactions. Proactive monitoring of system health and performance alerts to anticipate potential issues before they impact operations is also a key aspect of this role. You must be adept at interpreting complex technical manuals, schematics, and blueprints. This is a unique opportunity for an experienced technician to utilize their expertise in a fully remote capacity, impacting clients globally while enjoying the freedom of remote work. Qualifications:
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 5 years of hands-on experience in industrial machinery maintenance, repair, and troubleshooting.
- Proven experience with remote diagnostics and troubleshooting using network-connected systems.
- Strong understanding of PLCs, industrial control systems, robotics, and automation technologies.
- Excellent analytical and problem-solving skills.
- Exceptional communication skills, with the ability to clearly explain technical concepts to non-technical personnel remotely.
- Proficiency with diagnostic software, remote access tools, and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if remote support is insufficient (travel expenses covered).
This advertiser has chosen not to accept applicants from your region.
8
Remote Field Service Technician
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Remote Field Service Technician to join their dynamic team. This role is pivotal in ensuring the seamless operation and maintenance of specialized equipment, operating entirely in a remote-first capacity. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues reported by clients, often requiring a keen eye for detail and a methodical approach to problem-solving. This includes interpreting diagnostic data, guiding on-site personnel through complex procedures via remote communication tools, and documenting all service activities meticulously. Your expertise will be crucial in minimizing downtime and maximizing client satisfaction. The ideal candidate possesses a strong background in electronics, mechanics, or a related field, coupled with excellent communication and interpersonal skills. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism. Proficiency in using remote diagnostic software and virtual collaboration tools is essential. You will be expected to provide detailed reports and feedback to the engineering and support teams to contribute to product improvement and the development of new service protocols. The ability to understand and interpret technical manuals, schematics, and blueprints is a must. We are looking for individuals who are proactive, resourceful, and committed to delivering exceptional service. This remote position offers the flexibility to work from home while contributing to critical operational needs. The core of this role involves extensive use of technology to bridge geographical distances and provide expert technical support.
Responsibilities:
Responsibilities:
- Remotely diagnose and troubleshoot technical issues with specialized equipment.
- Provide clear and concise guidance to on-site personnel for repair and maintenance procedures.
- Document all service interactions, including problem descriptions, troubleshooting steps, and resolutions.
- Collaborate with engineering and support teams to identify recurring issues and suggest improvements.
- Maintain up-to-date knowledge of product lines and service bulletins.
- Manage assigned service tickets and ensure timely resolution.
- Adhere to all company policies and safety guidelines.
- Proven experience in a technical support or field service role.
- Strong understanding of electronics, mechanics, or related technical disciplines.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Proficiency with remote diagnostic tools and virtual meeting platforms.
- Ability to interpret technical documentation.
- Self-motivated and able to work with minimal supervision.
- A passion for technology and customer service.
This advertiser has chosen not to accept applicants from your region.
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