4,692 Remote Automotive Technical Advisor jobs in Kenya
Automotive Service Advisor - Customer Relations
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically adept Automotive Service Advisor to manage client relationships and service appointments. This is a fully remote position, allowing you to provide exceptional service and manage operations from your home office. You will be the primary point of contact for customers, understanding their vehicle concerns, scheduling service appointments, and communicating repair estimates and timelines clearly and professionally. The ideal candidate possesses excellent communication and interpersonal skills, with a strong understanding of automotive systems and repair processes. You will be responsible for accurately diagnosing customer concerns, liaising with the service technicians, and ensuring customer satisfaction throughout the service experience. This role requires strong organizational skills, the ability to multitask effectively, and proficiency in using service management software and online communication tools. You will play a vital role in building customer loyalty and ensuring the smooth operation of the service department. We are looking for a self-motivated individual who can work independently, manage client expectations, and contribute to a positive team environment, even in a remote setting. A passion for the automotive industry and a commitment to providing outstanding customer service are essential. You will leverage digital platforms to manage appointments, process service orders, and communicate with customers via phone, email, and messaging apps. This is an excellent opportunity to advance your career in the automotive sector, utilizing your customer service and technical knowledge in a flexible, remote capacity.
Responsibilities:
Responsibilities:
- Greet customers and attentively listen to their vehicle concerns.
- Schedule service appointments accurately and efficiently.
- Clearly explain service recommendations and repair estimates to customers.
- Accurately record customer issues and service requests in the system.
- Coordinate with the service technicians to ensure timely completion of work.
- Provide regular updates to customers on the status of their vehicle repairs.
- Process service orders and manage billing procedures.
- Address customer inquiries and resolve any service-related issues promptly.
- Build and maintain strong customer relationships.
- Ensure a high level of customer satisfaction.
- Maintain knowledge of automotive services and repair procedures.
- Upsell additional services or products when appropriate and beneficial to the customer.
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role within the automotive industry.
- Strong understanding of automotive systems, terminology, and repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using service management software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a remote team.
- High school diploma or equivalent; technical certification is a plus.
- A passion for the automotive industry and commitment to customer satisfaction.
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Remote Automotive Technical Advisor
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and knowledgeable Remote Automotive Technical Advisor to provide expert support to their network of service centers and customers. This fully remote role requires a deep understanding of automotive diagnostics, repair, and maintenance. You will leverage your technical expertise to assist technicians, troubleshoot complex issues, and provide guidance on the latest automotive technologies and procedures, all from your own workspace.
Responsibilities:
Responsibilities:
- Provide remote technical assistance and diagnostic support for automotive repair and maintenance issues.
- Guide service technicians through complex repair procedures and troubleshooting steps via phone, video calls, and online platforms.
- Interpret diagnostic data and provide clear, actionable recommendations.
- Stay up-to-date with the latest automotive technologies, vehicle systems, and repair techniques.
- Develop and update technical documentation, repair guides, and training materials.
- Analyze common technical issues and provide feedback to engineering and product development teams.
- Assist in the resolution of customer complaints related to technical performance.
- Conduct remote training sessions for service personnel on new products and procedures.
- Maintain detailed records of technical consultations and resolutions.
- Collaborate with warranty and quality assurance teams to address recurring technical problems.
- Advise on the correct use of diagnostic tools and equipment.
- Contribute to the improvement of overall vehicle reliability and customer satisfaction.
- Proven experience as an Automotive Technician, Service Advisor, or Technical Support Specialist in the automotive industry.
- Extensive knowledge of automotive systems, including engines, transmissions, electrical, and HVAC.
- Proficiency with automotive diagnostic tools and software.
- Strong analytical and problem-solving skills with the ability to diagnose complex issues remotely.
- Excellent communication and interpersonal skills for effective remote client interaction.
- Ability to explain technical information clearly and concisely to varying audiences.
- Experience creating technical documentation or training materials.
- Relevant automotive certifications (e.g., ASE) are highly desirable.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with a wide range of vehicle makes and models.
- A customer-focused approach to problem resolution.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor - Remote Customer Support
Posted today
Job Viewed
Job Description
Our client is seeking a knowledgeable and customer-focused Automotive Service Advisor to join their fully remote support team. This unique position allows you to leverage your expertise in the automotive industry to provide exceptional service and technical guidance to customers from the convenience of your home office. As a remote-first company, we value flexibility and offer a supportive virtual work environment. You will be the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and diagnostic issues. Your responsibilities will include accurately diagnosing customer concerns, explaining service recommendations clearly and professionally, scheduling appointments, and managing service expectations. You will work closely with a network of remote automotive technicians and service centers to ensure timely and efficient resolution of customer issues. Strong communication and active listening skills are essential to understand customer needs and effectively convey technical information. The ideal candidate will have a minimum of 3 years of experience as an Automotive Service Advisor, Service Manager, or in a related customer-facing role within the automotive sector. A strong technical understanding of vehicle systems, diagnostics, and repair procedures is crucial. Proficiency with automotive service software and CRM systems is required. Excellent problem-solving skills, patience, and a commitment to delivering outstanding customer satisfaction are paramount for this remote role. You must be a self-starter with strong organizational skills and the ability to manage multiple customer interactions simultaneously. This position is fully remote, supporting our customer service operations with a focus on clients and service providers within the Embu, Embu, KE region, and across our service network. If you are a dedicated automotive professional passionate about customer service and seeking a remote career opportunity, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Automotive Service Advisor
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Automotive Service Advisor to join their busy dealership in **Nakuru, Nakuru, KE**. This is a hybrid role, requiring your presence in the workshop for a significant portion of the week, with potential for some remote administrative tasks. You will be the primary point of contact for customers, ensuring they receive excellent service and their vehicles are maintained to the highest standards. Your role involves understanding customer concerns, accurately diagnosing issues with the help of technicians, recommending necessary repairs, and managing the service process from start to finish.
Responsibilities:
Qualifications:
Responsibilities:
- Greet customers, listen to their concerns, and accurately record vehicle issues.
- Inspect vehicles with technicians and recommend necessary services and repairs.
- Provide detailed explanations of recommended services and repairs to customers.
- Estimate costs for labor and parts and present them to customers for approval.
- Schedule service appointments and manage the service department's workflow.
- Maintain clear and consistent communication with customers regarding their vehicle's status.
- Process customer payments and manage service invoices.
- Ensure customer satisfaction by delivering exceptional service.
- Keep up-to-date with the latest automotive technologies and service procedures.
- Collaborate with technicians and other dealership staff to ensure efficient operations.
Qualifications:
- Proven experience as an Automotive Service Advisor or in a similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems and maintenance.
- Excellent customer service and communication skills.
- Ability to diagnose and explain automotive issues clearly.
- Proficiency in using service management software.
- Strong organizational and multitasking abilities.
- A valid driver's license and clean driving record.
- Experience in a dealership environment is highly preferred.
- Technical or mechanical aptitude is a significant advantage.
- High school diploma or equivalent required; vocational training in automotive technology is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Automotive Service Advisor
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and customer-focused Senior Automotive Service Advisor to join their fully remote client support team. In this vital role, you will serve as the primary point of contact for customers seeking assistance with vehicle maintenance, repairs, and technical inquiries. You will leverage your extensive automotive knowledge to provide exceptional remote support, diagnose issues, explain technical procedures, and ensure a seamless customer experience.
Key Responsibilities:
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
Key Responsibilities:
- Provide expert remote consultation to customers regarding vehicle service, maintenance schedules, and repair options.
- Accurately diagnose customer concerns and translate technical issues into understandable terms for non-technical individuals.
- Effectively manage customer expectations regarding repair timelines, costs, and potential outcomes.
- Guide customers through troubleshooting steps for common vehicle issues when appropriate.
- Coordinate with internal service departments or partner workshops to facilitate necessary repairs and service appointments.
- Maintain detailed and accurate customer records and service histories in the CRM system.
- Process service orders, invoices, and payments efficiently and accurately.
- Address customer complaints and concerns promptly and professionally, aiming for satisfactory resolution.
- Stay current with automotive technologies, manufacturer updates, and service best practices.
- Proactively identify opportunities to upsell or cross-sell services and products.
- Contribute to team efforts by sharing knowledge and assisting colleagues.
- Ensure high levels of customer satisfaction and loyalty.
Proficiency with CRM software and standard office applications is required. The ability to work independently, manage time effectively, and handle high-volume customer interactions in a remote setting is crucial. If you are passionate about vehicles, dedicated to providing outstanding customer service, and seeking a flexible, remote opportunity, we encourage you to apply. Join a forward-thinking company that values its customers and employees.
This advertiser has chosen not to accept applicants from your region.
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Remote Automotive Service Advisor
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and technically knowledgeable Remote Automotive Service Advisor. This fully remote position allows you to serve clients virtually, assisting them with vehicle maintenance and repair needs. You will be responsible for greeting customers, understanding their vehicle issues, recommending appropriate services and repairs, and accurately estimating costs and timelines. A key part of your role involves explaining complex automotive problems in a clear and understandable manner to customers and effectively scheduling service appointments. You will act as the primary point of contact between the customer and the service technicians, ensuring clear communication and customer satisfaction throughout the service process. The ideal candidate will possess strong interpersonal and communication skills, with the ability to build rapport with customers and address their concerns empathetically. A solid understanding of automotive systems, common vehicle issues, and maintenance requirements is essential. You should be proficient in using service management software and online diagnostic tools. Excellent organizational and multitasking abilities are crucial for managing customer inquiries, scheduling, and follow-ups efficiently in a remote setting. This role requires a proactive approach to customer service and a commitment to delivering an exceptional experience. You will play a vital role in ensuring customer loyalty and driving service revenue. While this is a remote role, your responsibilities will support customer needs related to automotive services potentially impacting the **Nyeri, Nyeri, KE** region. Requirements:
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
- High school diploma or equivalent; Associate's degree in Automotive Technology or related field is a plus.
- Minimum of 3 years of experience as an automotive service advisor, technician, or in a customer-facing role within the automotive industry.
- Strong understanding of vehicle systems, diagnostics, and automotive repair processes.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in service management software and basic computer applications.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Problem-solving skills and attention to detail.
- Enthusiastic and professional demeanor.
This advertiser has chosen not to accept applicants from your region.
5
Automotive Service Advisor - Remote
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a customer-focused and knowledgeable Automotive Service Advisor to manage client interactions and service appointments remotely. This fully remote position allows you to work from home, assisting customers with their vehicle maintenance and repair needs. You will be the primary point of contact, diagnosing issues based on customer descriptions, scheduling service appointments, coordinating with the service department, and ensuring customer satisfaction. The ideal candidate will have a strong understanding of automotive systems and excellent communication and organizational skills.
Key Responsibilities:
Qualifications:
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
Key Responsibilities:
- Greet customers and accurately assess their vehicle service needs via phone, email, or chat.
- Advise customers on necessary automotive repairs and maintenance services.
- Generate service estimates and explain them clearly to customers.
- Schedule service appointments efficiently, coordinating with the availability of technicians.
- Effectively communicate repair status updates to customers throughout the service process.
- Ensure customer satisfaction by providing excellent service and addressing concerns promptly.
- Maintain accurate customer records and service histories.
- Collaborate with automotive technicians and service managers to ensure smooth workflow.
- Process service orders and payments accurately.
- Upsell additional services and products when appropriate.
- Stay updated on automotive technology and service procedures.
Qualifications:
- High school diploma or equivalent; automotive technical certification or associate's degree is a plus.
- Proven experience as an Automotive Service Advisor, Service Writer, or similar customer-facing role in the automotive industry.
- Strong knowledge of automotive systems, diagnostics, and repair procedures.
- Excellent customer service, communication, and interpersonal skills.
- Proficiency in using automotive service management software (e.g., CDK, Reynolds and Reynolds).
- Ability to explain technical information clearly and concisely to non-technical customers.
- Strong organizational and time management skills.
- Ability to multitask and manage multiple customer inquiries simultaneously.
- Comfortable working independently and managing workload in a remote setting.
- A passion for vehicles and commitment to customer satisfaction.
This fully remote role supports our client's operations surrounding **Machakos, Machakos, KE**. We are looking for an individual who can provide exceptional remote service to automotive clients.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Automotive Service Advisor
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Remote Senior Automotive Service Advisor to join their fully remote customer support and service management team. In this critical role, you will be the primary point of contact for customers seeking automotive service and repair advice, operating entirely from a remote location. You will leverage your extensive knowledge of automotive systems, repair processes, and customer service best practices to guide customers through service appointments, explain diagnoses, provide repair estimates, and ensure a positive service experience. Your responsibilities will include actively listening to customer concerns, accurately documenting vehicle issues, and effectively communicating technical information in a clear, understandable manner. You will work closely with remote service technicians and support staff to coordinate repairs, manage scheduling, and ensure timely completion of work. Building and maintaining strong customer relationships through exceptional communication and problem-solving will be paramount. You will also be involved in managing customer feedback, addressing complaints, and seeking solutions to ensure customer satisfaction. This position requires excellent interpersonal skills, a deep understanding of automotive terminology and procedures, and proficiency with customer relationship management (CRM) software and service scheduling systems. The ideal candidate is highly organized, detail-oriented, and possesses the ability to multitask effectively in a fast-paced, remote environment. A proactive approach to customer service and a commitment to upholding the highest standards of professionalism are essential. This is an outstanding opportunity for a seasoned Service Advisor to transition to a remote role, offering flexibility and the chance to focus on high-level customer interaction and service coordination. Responsibilities include:
- Engaging with customers remotely to understand their vehicle service and repair needs.
- Accurately documenting customer requests and vehicle concerns.
- Explaining diagnostic findings and proposed repair solutions clearly to customers.
- Providing detailed and accurate service estimates.
- Scheduling service appointments and managing repair workflows remotely.
- Liaising with remote technicians to ensure efficient and quality repair work.
- Addressing customer inquiries, concerns, and complaints promptly and professionally.
- Maintaining customer records and service histories in the CRM system.
- Ensuring a high level of customer satisfaction and retention.
- Staying updated on automotive technologies, service procedures, and company offerings.
- Extensive experience as an Automotive Service Advisor or similar customer-facing role in the automotive industry.
- In-depth knowledge of automotive systems, diagnostics, and repair processes.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency with CRM software and service management systems.
- Strong problem-solving abilities and a customer-centric approach.
- Ability to work independently and manage workload effectively in a remote setting.
- High school diploma or equivalent; automotive technical certifications are a plus.
- Reliable high-speed internet and a suitable home office setup.
This advertiser has chosen not to accept applicants from your region.
7
Senior Automotive Service Advisor, Remote
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Automotive Service Advisor to join their dynamic team in a fully remote capacity. This role is critical in managing customer relationships, coordinating service appointments, and ensuring a seamless experience for vehicle owners. As a remote advisor, you will leverage digital tools and platforms to communicate with customers, diagnose vehicle issues through remote consultations, and liaise with our network of automotive technicians. Your primary responsibility will be to provide exceptional customer service, advise clients on necessary repairs and maintenance, and accurately estimate costs. You will be the main point of contact for customers throughout the service process, keeping them informed of progress and addressing any concerns promptly. This position requires a deep understanding of automotive systems, repair procedures, and the ability to translate technical information into clear, understandable terms for clients. You will also be responsible for scheduling service appointments, managing service records, and ensuring customer satisfaction. The ideal candidate will have a proven track record in the automotive industry, excellent communication and interpersonal skills, and a strong aptitude for problem-solving. Experience with automotive diagnostic software and CRM systems is highly desirable. This role offers the flexibility of working from anywhere, while contributing significantly to our automotive service excellence. You will play a key role in maintaining our reputation for quality service and building long-term customer loyalty. The successful candidate will be self-motivated, organized, and adept at managing their workload in a remote environment. This role is ideally suited for an experienced professional who can effectively manage customer expectations and drive service revenue through outstanding advice and support. The job location is in Kericho, Kericho, KE , however, this position is 100% remote.
Responsibilities:
Responsibilities:
- Consult with customers to understand their vehicle's needs and concerns.
- Provide accurate estimates for repairs and maintenance services.
- Schedule service appointments and manage the service workflow.
- Communicate effectively with customers regarding service status and recommendations.
- Build and maintain strong customer relationships through excellent service.
- Liaise between customers and automotive technicians to ensure clear communication.
- Process service orders and manage customer billing accurately.
- Maintain detailed service records and customer history.
- Stay updated on automotive technology and service best practices.
- Troubleshoot and resolve customer issues efficiently.
- Proven experience as an Automotive Service Advisor or similar role.
- Strong knowledge of automotive systems and repair processes.
- Excellent customer service and communication skills.
- Experience with automotive diagnostic tools and software.
- Familiarity with CRM systems and service management software.
- Ability to manage multiple tasks and prioritize effectively in a remote setting.
- High school diploma or equivalent; ASE certification is a plus.
- Demonstrated ability to upsell services and build customer loyalty.
This advertiser has chosen not to accept applicants from your region.
8
Automotive Service Manager - Remote Support
Posted today
Job Viewed
Job Description
Our client, a leading automotive innovator, is looking for a highly skilled and organized Automotive Service Manager to join their fully remote technical support team. This role is essential for overseeing and optimizing the customer service experience for owners of their advanced automotive products. You will be responsible for managing a team of remote service advisors and technicians, ensuring prompt and effective resolution of technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will possess extensive knowledge of automotive systems, diagnostics, and repair procedures, combined with strong leadership and customer service skills. You will develop and implement service protocols, monitor performance metrics, and collaborate with engineering and product development teams to provide feedback for product improvement.
Key responsibilities include:
Key responsibilities include:
- Leading and managing a remote team of automotive service advisors and technicians.
- Developing and implementing efficient workflows for remote customer support and issue resolution.
- Ensuring high standards of customer service and satisfaction through prompt and effective communication.
- Overseeing the diagnosis and troubleshooting of complex automotive technical issues.
- Managing service appointments, scheduling, and resource allocation for remote support operations.
- Monitoring key performance indicators (KPIs) related to service efficiency, customer satisfaction, and team performance.
- Collaborating with the product development and engineering teams to provide insights and feedback from customer service interactions.
- Developing training materials and conducting training sessions for the remote service team.
- Maintaining accurate service records and customer interaction logs.
- Staying up-to-date with the latest automotive technologies, diagnostic tools, and industry best practices.
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