2 Remote Automotive Technical Advisor jobs in whatjobs

Remote Automotive Technical Advisor

60100 Embu, Eastern KES75000 Annually WhatJobs

Posted 15 days ago

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Job Description

full-time
Our client, a prominent player in the automotive industry, is seeking a knowledgeable and client-focused Remote Automotive Technical Advisor. This fully remote position is ideal for individuals with a deep understanding of automotive systems and a passion for providing expert technical guidance. You will be responsible for assisting customers and service centers with complex technical inquiries, troubleshooting vehicle issues, and providing solutions via phone, email, and online platforms. The ideal candidate will have extensive experience in automotive repair and diagnostics, coupled with excellent communication and problem-solving skills. A strong understanding of various vehicle makes and models, as well as diagnostic tools and procedures, is essential. You will need to stay current with the latest automotive technologies and industry advancements. This role requires the ability to interpret technical information, explain it clearly to diverse audiences, and offer practical advice. Proficiency in using CRM systems and remote diagnostic software is highly desirable. This fully remote role demands self-motivation, excellent time management, and the ability to work autonomously while collaborating effectively with team members and clients virtually. We are looking for individuals who can demonstrate patience, empathy, and a commitment to providing exceptional technical support. Your expertise will be crucial in enhancing customer satisfaction and ensuring the efficient resolution of automotive technical challenges. Join our innovative and dynamic remote team and contribute to the future of automotive service. We value integrity, technical acumen, and a dedication to service excellence.
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Remote Automotive Technical Advisor

90100 Kisumu KES95000 Annually WhatJobs

Posted 10 days ago

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Job Description

full-time
Our client is looking for a highly skilled and knowledgeable Remote Automotive Technical Advisor to provide expert support to their network of service centers and customers. This fully remote role requires a deep understanding of automotive diagnostics, repair, and maintenance. You will leverage your technical expertise to assist technicians, troubleshoot complex issues, and provide guidance on the latest automotive technologies and procedures, all from your own workspace.

Responsibilities:
  • Provide remote technical assistance and diagnostic support for automotive repair and maintenance issues.
  • Guide service technicians through complex repair procedures and troubleshooting steps via phone, video calls, and online platforms.
  • Interpret diagnostic data and provide clear, actionable recommendations.
  • Stay up-to-date with the latest automotive technologies, vehicle systems, and repair techniques.
  • Develop and update technical documentation, repair guides, and training materials.
  • Analyze common technical issues and provide feedback to engineering and product development teams.
  • Assist in the resolution of customer complaints related to technical performance.
  • Conduct remote training sessions for service personnel on new products and procedures.
  • Maintain detailed records of technical consultations and resolutions.
  • Collaborate with warranty and quality assurance teams to address recurring technical problems.
  • Advise on the correct use of diagnostic tools and equipment.
  • Contribute to the improvement of overall vehicle reliability and customer satisfaction.
Qualifications:
  • Proven experience as an Automotive Technician, Service Advisor, or Technical Support Specialist in the automotive industry.
  • Extensive knowledge of automotive systems, including engines, transmissions, electrical, and HVAC.
  • Proficiency with automotive diagnostic tools and software.
  • Strong analytical and problem-solving skills with the ability to diagnose complex issues remotely.
  • Excellent communication and interpersonal skills for effective remote client interaction.
  • Ability to explain technical information clearly and concisely to varying audiences.
  • Experience creating technical documentation or training materials.
  • Relevant automotive certifications (e.g., ASE) are highly desirable.
  • Ability to work independently and manage time effectively in a remote environment.
  • Familiarity with a wide range of vehicle makes and models.
  • A customer-focused approach to problem resolution.
This is an excellent opportunity for an automotive expert to apply their skills in a flexible, fully remote capacity, supporting a leading organization. Our client is dedicated to innovation and providing top-tier technical support.
This advertiser has chosen not to accept applicants from your region.
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