905 Radisson Blu jobs in Kenya

• Oversee all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance, ensuring adherence to quality standards.
• Develop and implement strategic plans to achieve operational goals and enhance profitability.
• Manage hotel budgets, control expenses, and optimize revenue streams.
• Set and maintain high standards for guest service, ensuring exceptional guest satisfaction and loyalty.
• Lead, motivate, and develop hotel management teams to foster a positive and high-performing work environment.
• Monitor industry trends and competitor activities to identify opportunities for growth and improvement.
• Ensure compliance with all health, safety, and legal regulations.
• Oversee the implementation of technology solutions to improve operational efficiency and guest experience.
• Develop and manage relationships with key stakeholders, including owners, suppliers, and local community partners.
• Conduct regular performance reviews and provide constructive feedback to direct reports.

• Develop and execute comprehensive revenue management strategies to optimize occupancy, rates, and overall revenue.
• Analyze market trends, competitor pricing, and demand forecasts to set optimal pricing strategies.
• Manage inventory controls across all distribution channels, ensuring maximum availability and yield.
• Implement dynamic pricing strategies based on market conditions, seasonality, and events.
• Monitor and report on key performance indicators (KPIs) related to revenue, occupancy, and average daily rate (ADR).
• Collaborate with sales, marketing, and operations teams to align revenue strategies with business objectives.
• Utilize revenue management systems (RMS) and other analytical tools to identify opportunities and challenges.
• Conduct regular market intelligence gathering and competitive analysis.
• Develop and implement promotional strategies and packages to drive demand during off-peak periods.
• Forecast future demand and revenue performance accurately.
• Train and mentor hotel teams on revenue management principles and best practices.
• Provide strategic recommendations to senior leadership regarding pricing, inventory, and market positioning.
• Ensure effective channel management, optimizing performance across OTAs, direct bookings, and GDS.
• Manage the budget for the revenue management department.
• Stay abreast of industry best practices and emerging trends in hospitality revenue management.
• Proactively identify and address any revenue leakage or missed opportunities.

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field.
• Minimum of 6 years of progressive experience in revenue management within the hospitality sector, with at least 3 years in a senior or leadership role.
• Proven track record of successfully increasing revenue and profitability in hotel operations.
• In-depth knowledge of revenue management principles, systems (e.g., Opera, IDeaS), and distribution channels.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently and collaboratively in a fully remote environment.
• Proficiency in Microsoft Excel and other data analysis tools.
• Strategic thinker with a proactive and results-oriented approach.
• Understanding of market dynamics and forecasting techniques.
• Experience with luxury or upscale hotel segments is a plus.

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a
Reservations Manager
to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a
Reservations Manager
, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as
Amadeus
,
Lighthouse
, and
Pulse
, along with a strong understanding of revenue optimization, inventory control, and market analysis

Key Responsibilities

• Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, ).
• Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
• Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
• Supervise and support the team in handling guest inquiries, special requests, and group blocks.
• Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
• Utilize
  STR,
  Lighthouse
  and
  Pulse
  to track competitor pricing, demand trends, and forecast accuracy.
• Support and execute revenue strategies in collaboration with the Revenue Manager.
• Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
• Act as the department lead for system-related matters involving
  Amadeus
  ,
  Pulse
  , and
  Lighthouse
  .
• Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
• Conduct regular team meetings, training, and one-on-one sessions to support development.
• Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
• Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
• Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
• Prepare and contribute to forecasting, budgeting, and business planning processes.
• Ensure compliance with Radisson brand standards, SOPs, and audit requirements.

Qualifications

• Minimum 4–5 years of experience in hotel reservations or revenue management.
• Degree or diploma in Hospitality Management.
• Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.

Company Description

Turbine Ngong Hotel is a boutique hotel located along Ngong-Kibiko Road, Kenya, offering comfortable single and double rooms with private balconies. Our versatile spaces are ideal for corporate meetings, social gatherings, and special occasions. We provide a curated menu featuring local and international cuisines, set against the stunning landscapes of the Ngong Hills.

Role Description

Oversee all aspects of the hotel management, including maximisation of financial performance, guest satisfaction, overseeing finances, marketing, procurement, cost cutting, innovation, and implementation of hotel management practices that will ensure cost effectiveness and superior

customer experience, safeguarding guest satisfaction, and maintaining the overall appearance and functionality of the hotel within industry quality standards.

The incumbent will be responsible for hiring, scheduling and overseeing work, training, disciplining, motivating, rewarding and separation of all hotel staff. They will be accountable for the daily operations of the hotel and all associated establishments. Other major functions will include creating budgets, forecasting revenue, sales, marketing and managing expenses.

Qualifications

• Computer hotel software familiarity.
• Budgeting and Sales skills.
• Experience in Food & Beverage management.
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Previous experience in opening, managing, or re-positioning a hotel or any establishment with a clear track record of 3+ years in the hospitality industry and at least 1 year of experience in a supervisory role.
• Bachelor's degree in Hospitality Management or related field.

• Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
• Oversee all daily operations of luxury resort properties, ensuring adherence to brand standards.
• Manage budgets, control costs, and drive revenue generation initiatives across departments.
• Lead, train, and motivate on-site management and staff teams to deliver exceptional service.
• Develop and implement effective policies and procedures for all hotel operations.
• Ensure compliance with all health, safety, security, and environmental regulations.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Manage relationships with vendors, suppliers, and other external partners.
• Oversee marketing and sales efforts to drive occupancy and revenue.
• Handle escalated guest concerns and ensure timely resolution.
• Foster a positive and productive work environment for all employees.
• Drive innovation in guest services and operational efficiency.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 8 years of progressive experience in hotel operations management, with significant experience in luxury resort settings.
• Proven track record of successfully managing multiple properties or large-scale operations.
• Strong understanding of all hotel departments, including F&B, Rooms Division, and Revenue Management.
• Excellent financial acumen, including budgeting, forecasting, and P&L management.
• Exceptional leadership, team-building, and motivational skills.
• Outstanding communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software and remote collaboration tools.
• Ability to thrive in a fast-paced, high-pressure environment.
• Commitment to delivering world-class guest experiences.
• Demonstrated ability to manage and lead remote teams effectively.

• Develop and implement creative, high-quality menus that align with the brand's culinary vision and seasonal availability.
• Manage all aspects of kitchen operations, including food preparation, production, and presentation.
• Ensure the highest standards of food quality, taste, and consistency across all culinary offerings.
• Control food costs and manage inventory effectively to maximize profitability.
• Lead, train, and mentor the culinary team, fostering a culture of excellence and collaboration.
• Maintain strict adherence to food safety, hygiene, and sanitation regulations (HACCP).
• Oversee the ordering and receiving of all food and supplies, establishing strong relationships with vendors.
• Develop and execute special event menus and catering packages.
• Collaborate with the management team on strategic planning and financial performance of the F&B department.
• Stay abreast of culinary trends, innovations, and best practices in the industry.

• A culinary degree from a recognized institution or equivalent professional experience.
• Minimum of 10 years of progressive experience in high-end hotel or restaurant kitchens, with at least 5 years in an Executive Chef or equivalent leadership role.
• Demonstrated expertise in diverse culinary styles and advanced cooking techniques.
• Proven track record in menu engineering, cost control, and inventory management.
• Exceptional leadership, team management, and motivational skills.
• Strong understanding of food safety and sanitation standards.
• Excellent organizational, communication, and interpersonal skills.
• Creative flair and a passion for delivering exceptional guest experiences.
• Ability to thrive and manage effectively in a remote work environment.