2 jobs in Radisson Hotel Group

Food & Beverage Manager

Nairobi, Nairobi KES1200000 - KES2400000 Y Radisson Hotel Group

Posted today

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Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Do you have a knack for orchestrating seamless Food & Beverage Operations, ensuring both the front and back of house are finely tuned?

We are currently seeking a
Food & Beverage Manager
to join our vibrant team. At Radisson Hotel Group we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As the
Food & Beverage Manager
, you bring a heightened level of expertise, a results-driven approach, and a genuine passion for elevating the dining experience to our dynamic F&B Team.

  • Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.
  • Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
  • Delivers plans and objectives where food & beverage initiatives & hotel targets are achieved.
  • Manages the food & beverage team fostering a culture of growth, development and performance within the department.
  • Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
  • Builds and maintains effective working relationships with all key stakeholders.

  • Delivers effective programmes that advance service standards, profitability and cost control.

  • Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

  • Proven experience in food & beverage service with excellent problem-solving capabilities.
  • Excellent managerial skills with a hands-on approach and lead-by-example work style.
  • Commitment to exceptional guest service with a passion for the hospitality industry.
  • Ability to find creative solutions, offering advice and recommendations.
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
  • Experienced in using IT systems on various platforms.
  • Strong communication skills

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.

This advertiser has chosen not to accept applicants from your region.

Reservations Manager

Nairobi, Nairobi KES900000 - KES1200000 Y Radisson Hotel Group

Posted today

Job Viewed

Tap Again To Close

Job Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a
Reservations Manager
to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a
Reservations Manager
, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as
Amadeus
,
Lighthouse
, and
Pulse
, along with a strong understanding of revenue optimization, inventory control, and market analysis

Key Responsibilities

  • Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, ).
  • Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
  • Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
  • Supervise and support the team in handling guest inquiries, special requests, and group blocks.
  • Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
  • Utilize
    STR,
    Lighthouse
    and
    Pulse
    to track competitor pricing, demand trends, and forecast accuracy.
  • Support and execute revenue strategies in collaboration with the Revenue Manager.
  • Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
  • Act as the department lead for system-related matters involving
    Amadeus
    ,
    Pulse
    , and
    Lighthouse
    .
  • Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
  • Conduct regular team meetings, training, and one-on-one sessions to support development.
  • Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
  • Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
  • Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
  • Prepare and contribute to forecasting, budgeting, and business planning processes.
  • Ensure compliance with Radisson brand standards, SOPs, and audit requirements.

Qualifications

  • Minimum 4–5 years of experience in hotel reservations or revenue management.
  • Degree or diploma in Hospitality Management.
  • Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
  • Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
  • Commitment to delivering exceptional guest service with a passion for the hospitality industry.
  • Ability to find creative solutions with proven problem- solving capabilities offering support where required.
  • Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.

This advertiser has chosen not to accept applicants from your region.

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