677 Onboarding Manager jobs in Kenya

Company Description

Phina Consultants Ltd (PCL) is a leading private company based in Kenya, specializing in providing expert solutions that include personnel outsourcing and immigration support services for companies and organizations worldwide. PCL offers comprehensive recruitment and staffing solutions that save time and money while meeting hiring needs. Our experience in sourcing and screening candidates globally, combined with our process knowledge, ensures efficient service delivery. Additionally, we provide reliable immigration support services to facilitate the processing of work permits, visas, and other immigration documents.

Role Description

This is a full-time on-site role located in Nairobi County, Kenya for a Proposal Development & Solar Design Engineer. The position involves designing solar systems, creating proposals, and overseeing project development. The engineer will work on PV (photovoltaic) design, manage electrical designs for solar power systems, and collaborate with different teams to ensure project success.

Qualifications

• Experience in the Solar Industry, Solar Power, and Solar Systems
• Skills in PV Design and Electrical Design
• Excellent problem-solving and project management skills
• Strong communication and teamwork abilities
• Bachelor's degree in Electrical Engineering or a related field
• Knowledge of Kenyan regulatory requirements is a plus
• Ability to work on-site in Nairobi County, Kenya

Company Description

ECAB International Limited specializes in empowering organizations to achieve sustainable growth through strategic resource mobilization and effective stakeholder engagement. With years of experience in fundraising, grant writing, and partnership development, we help nonprofits, social enterprises, and businesses secure the resources necessary for impactful operations. Our approach combines expert knowledge, clear communication, and tailored strategies to unlock funding opportunities and build long-term relationships with key stakeholders.

Through our consulting services, training programs, and workshops, we equip organizations with the tools and expertise to thrive in today's competitive landscape. Our mission is to drive positive change by assisting organizations in mobilizing the resources they need to fulfill their missions and maximize their impact.

Role Description

This is a full-time on-site role located in Nairobi County, Kenya for a Proposal Development Manager. The Proposal Development Manager will be responsible for managing and producing proposals, writing proposals, responding to RFPs, and technical writing. Key tasks include coordinating proposal development activities, ensuring timely and quality submission of proposals, and collaborating with various stakeholders to gather necessary information and create compelling proposals.

Qualifications

• Experience in Proposal Management and Proposal Production
• Strong skills in Proposal Writing and responding to RFPs
• Technical Writing expertise
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and manage multiple projects simultaneously
• Strong organizational and time management skills
• Previous experience in the nonprofit or social enterprise sector is a plus
• Bachelor's degree in Communications, Business, or related field

Our client, Bailey Consulting Group a business consulting firm in Nairobi , is seeking a highly skilled and detail-oriented Proposal Development Specialist to support their business development efforts by preparing high-quality proposals, bids, and presentations. The ideal candidate will have experience in proposal writing, business development, and project coordination, ensuring that all submissions align with company goals and client terms of reference requirements. This role requires strong writing, research, presentations and collaboration skills to develop compelling proposals that increase our success rate in securing new business opportunities.

Responsibilities

Proposal Writing & Development:

• Draft, edit, and format proposals, bids, and grant applications in response to client requirements, i.e., Requests for Expression of Interest (EOI) and RFPs (Request for Proposals).

Research & Analysis:

• Conduct thorough research on client needs, industry trends, and competitor strategies to tailor proposals effectively.

Collaboration with Stakeholders:

• Work closely with business development, sales, technical teams, and subject matter experts to gather relevant content and ensure accurate, high-quality submissions.

Compliance & Guidelines:

• Ensure that all proposals meet the requirements outlined in RFPs, REOIs (Request for Expression of Interest), and other client solicitation documents.

Client Acquisition and Relationship Management:

• Develop and implement strategies to acquire new clients and expand existing accounts. Build and maintain strong relationships with clients to understand their needs and provide tailored solutions.

Content Management:

• Maintain a repository and library of reusable proposal content, templates, case studies, and supporting documents for future use by teams.

Review & Quality Assurance:

• Proofread and edit proposals and reports to ensure clarity, professionalism, and alignment with company branding.

Presentation Development:

• Prepare compelling PowerPoint, infographic presentations and visual materials to support proposal submissions.

Deadline Management:

• Monitor and manage multiple proposal deadlines, ensuring timely and successful submissions.

Post-Submission Support:

• Track proposal statuses, follow up with clients, and assist with revisions or negotiations as needed.

Qualifications

Education: Master's Degree in Business Administration, Economics, Sociology, Marketing, Communications, English, or a related field. Knowledge of French will be an added advantage. Experience: Minimum of 5 years in proposal writing, business development, or a related role.

Skills;

• Exceptional writing, editing, attention to detail, and communication skills with an ability to convey complex ideas clearly.
• Knowledge of RFP/RFI processes and best practices in proposal development.
• Excellent organizational and project management skills, with the ability to manage multiple proposals simultaneously.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and proposal management tools.
• Ability to work collaboratively across departments and with senior executives.
• Strong analytical and research skills to tailor proposals effectively.
• Knowledge of modern presentation tools like infographics.
• Self-motivated and ability to work with minimal supervision.
• A team player with ability to train others.

Apply on or before August 20, 2025.

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Our portfolio of technologies spans the full spectrum of hearing care, from distinct hearing brands and digital platforms to managed care, hearing centers and diagnostics locations.

• Candidates who apply must live within the region for the role they are applying for
• Base Range - $65,000 - $75,000
• Commission - 75K at 100%

Territory

• Ohio
• Michigan
• Pennsylvania
• Maryland
• West Virginia
• D.C.

Job Summary
The WSA Sales Onboarding Manager is responsible for driving new business acquisition through outbound prospecting, relationship development, and in-person customer engagement. This individual contributor role is focused on pipeline generation, reducing churn, improving sales execution, and meeting revenue goals by customer segment.

This hybrid role requires approximately 50% of time in the field meeting with customers to strengthen relationships, support onboarding, and close opportunities, with the balance spent on remote prospecting, follow-up, and CRM-based activities.

The ideal candidate has a proven track record in both outbound and field sales, excels in developing new customer relationships, and thrives in a high-performance, metrics-driven sales environment.

Essential Responsibilities

• Prospect, qualify, and close new business opportunities via outbound calls, digital engagement, and field-based customer visits (50%)
• Initiate high outbound call volumes to WSA's non-buyers and accounts with low share of wallet.
• Navigate the full sales cycle from initial outreach through negotiation and closing.
• Collaborate with BI team, Sales, and business development to refine lead generation strategies and messaging.
• Participate in onboarding and ongoing sales training programs to enhance skills and stay up to date on product and market knowledge.
• Conduct role-playing, call reviews, and feedback sessions as part of continuous individual improvement.
• Follow established sales playbooks, scripts, objection handling guides, and document best practices.
• Analyze sales data and CRM insights to optimize personal pipeline development and sales effectiveness.
• Meet or exceed revenue and activity targets by customer segmentation and sales cycle goals.
• Document all customer interactions and pipeline progress accurately in Salesforce.
• Demonstrate strong knowledge of company products, services, and sales processes.
• Make recommendations to deliver the best customer experience based on individual account needs.
• Submit pricing requests in coordination with Sales Support to yield optimal revenue.
• Manage and close direct pipeline of business by driving all aspects of the sales cycle.
• Actively participate in a culture of performance, accountability, and continuous improvement.
• Perform other duties and assignments as required.

Requirements

• Must be available for 50% travel (2-weeks per month)
• High School Diploma or Equivalent. BS/BA degree preferred.
• Telephone sales experience is a must and key component of position with successful track record of maintaining existing business, prospecting and closing new business.
• The ability to operate in a fast-paced and dynamic business environment and be prepared to develop and execute strategies (business development, account maintenance).
• The ideal candidate will be process driven, analytical and customer focused with a solution-oriented mindset
• Driven by sales objectives and performance measures.
• Motivated by individual and team achievement.
• Provide a superior customer experience while driving customer loyalty and confidence in using Signia as a primary vendor
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• This position requires that the individual possesses a sales and/or business background.
• Excellent communication and interpersonal skills are a must.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

One Platform, a Whole World Of Opportunity
Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are
everywhere
. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When It Comes To Global Employment, We Walk The Walk. We're Proof That Companies Don't Need An Office To Create a Highly-engaged Culture. Since The Company's Inception In January 2020, Oyster Has

Created a fully-distributed, vibrant team of 400+ employees across 60+ countries

Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

Established a diverse leadership team and an employee base that's 60% female

Achieved one of the highest employee engagement scores in its class

Raised $286 million to date, with a current valuation of $1.2 billion

B Corp status achieved in 2023

Our momentum speaks to the power of global employment—and we're just getting started If you want to change the world with Oyster
and
be empowered to work remotely while doing so, we'd love for you to apply

The Role
Location:
Anywhere in the world within the EMEA (UTC 0/+3) timezone. While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever.

We are looking for an Onboarding Success Manager who will be responsible for delivering an exceptional experience to our Customers and Team Members during the onboarding process. You will be part of the frontline of our business and interact directly with Customers seeking to hire or pay through Oyster, as well as with the Team Members employed by Oyster.

Our Onboarding Success team oversees team members and customer onboarding operations. This team is a subset of the larger Lifecycle Operations team which is dedicated to ensuring an exceptional Customer and Team Member Experience. In your role, you'll collaborate closely with our Legal, Sales, and Product teams while supporting onboarding operations for one or more products based on business needs.

Key Responsibilities
You will have complete ownership for guiding and supporting both Customers and Team Members through their onboarding journey with Oyster. This means being the key point of contact for both a Customer and their new Team Member, from the point at which the Customer submits a new hire on the Oyster platform, until the Team Member is Engaged.

You Will Provide Guidance And Support By

• Providing explanatory documentation to Customers and Team Members on Oyster, answering ad-hoc questions quickly and accurately using a wide range of sources;
• Organizing meetings with Customers and Team Members to answer their questionsTain
• Manage custom requests and escalations that occur at the time of onboarding, effectively working with our Sales, Product, Legal and Finance teams
• Supporting contract customization operations in alignment with internal procedures, timely and compliantly
• Creating and updating explanatory documentation on how the onboarding process works
• Following team processes and best practices including playbooks and using internal knowledge sources
• Ensuring information required from customers is captured and processed accurately
• Ensuring complete and accurate data that is held on the Oyster platform to underpin smooth employment for a Team Member and a seamless experience for the Customer
• Providing feedback and/or actively maintaining our customer self-service tools so that we can help customers help themselves as much as possible, as well as internal knowledge sources and team processes
• Keeping up to date with Product releases or global employment regulation changes
• Completing ongoing upskilling to meet agreed KPIs

Core Requirements

• 3+ years experience working in HR, or in a customer-facing role for a HR SaaS platform
• You have a customer-first mentality: you can put yourself in their shoes and always want to go the extra mile to ensure that the customer is happy and they feel supported
• You have experience in scheduling and managing customer meetings
• You have experience in managing customer escalations
• You have a track record of meeting and improving customer satisfaction metrics e.g. cSAT, NPS
• Experience following and improving team processes to ensure a consistent customer experience, with the ability to add the 'human touch' where appropriate
• First-class attention to detail, organizational and analytical skills and a proven work ethic;
• Excellent written and verbal communication skills
• Comfortable with a fast-paced work environment and working autonomously
• Excellent interpersonal skills, determination and tenacity, along with a sense of humor
• Remote-first advocate and passionate about creating change in the future of work landscape
• Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
• (BONUS) 3+ years in a customer success role, ideally where you have had ownership of onboarding Customers onto an HR SaaS platform and have worked with SMB to Enterprise Market;
• (BONUS) Knowledge of employment practices in more than 1 country
• (BONUS) Ability to speak languages other than English fluently.

You'll also need

• A reliable home internet connection (or be able to get one)
• Fluent English language skills

How We Work Together At Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

How YOU Work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs In order to best support and encourage our diverse team, we've created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

• Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
• Paid time off: We're all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
• Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
• Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.
• Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
• WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time

The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we've intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don't apply for roles they don't feel they meet all the criteria for. We're committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email with the subject line: Interview Accommodations.

Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @

email address.
We will never ask you to send us money as part of a job offer.
If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than

to view our available jobs we encourage you to submit a report through our
Compliance and Ethics Helpline
.

The ideal candidate will lead initiatives for Distribution & Channel sales, engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be well versed with local market/s, partners at right designations, aggresive strategy, able to think critically when making plans and have a demonstrated ability to execute.

Hiring organization is a well known
INDIAN FMCG
brand with operations in Africa continent.

Looking for Indian nationals to join the team of existing sales team with experience in local market .

Should be currently based our of Kenya and working with FMCG exp

DIVISION / DEPARTMENT / FUNCTION:

International Business / Sales

PRIMARY OBJECTIVES OF POSITION:

Distribution
& Business Development of
Tobacco & FMCG Business

Job Description:

Roles and Responsibilities

1. Responsible for promotion of the entire range of
   Tobacco & FMCG products
   all the sales channels including eCom in the assigned area

2. Expending coverage by aggressive sales promotion within approved budgets

3. Business development by introducing and acquiring new customers

4. Introduction of new products to the sales channels

5. To keep check on credit and arrange payments as per company policy

6. Collection and compilation of relevant Business & Competitor information from market

7. Timely submission of MIS to reporting authority

8. Customer retention

9. Relationship building & coordination with customers

10. Coordination for customer grievance handling

Must have:

 Experience in
Tobacco / FMCG/ Food Industry

Knowledge of respective
KENYA
market

xperience in handling all sales channels relevant existing data bank and contacts

nowledge of English & Local Language

nowledge of MS Office

Desired Candidate Profile

ust have minimum 3 Years' experience in Tobacco / FMCG Sales / Food Industry

ge should be between 26 years to 35 years

illing to travel extensively for business development purposes

QUALIFICATION:

Mandatory: Bachelors