293 Medical Device Sales jobs in Kenya

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at .

Overview
Veeco is seeking an ambitious Sr. Field Service Engineer eager to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

Responsibilities

• Lead and participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
• Mentor and train junior Veeco as requested by junior FSE's but with the guidance of the FSM.
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed.
• Adhere to safety, confidentiality (IP), and travel/expense policies.
• Constant communication everyday workday with teammates and Field Service Manager
• This role will be located in Albuquerque, NM.
• Will require international and/or domestic travel during the training period or as needed to support the business.

Qualifications
Bachelor's degree and/or military with a minimum of 8 years of experience in the semiconductor industry. An equivalent combination of education and experience will be considered.

Knowledge, Skills, And Abilities

• Knowledge of industry standard practices for troubleshooting complex mechanical, electrical, and software related problems
• Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred
• Ability to read and interpret electrical schematics, drawings, piping and installation diagrams (PID's)
• Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, etc.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers.
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming and computer network communication.
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work as required.
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Ability to travel with as little as 1 week of notice – although this is not typical

Physical Requirements
This role involves regular physical activity and may include:

• Standing, walking, bending, squatting, twisting, kneeling, and reaching
• Climbing stairs and ladders
• Ability to lift up to 50 lbs. and use hand/power tools
• Driving or operating heavy machinery (e.g., forklifts)
• Working in tight spaces and noisy environments
• Visual requirements include color differentiation and other detailed visual tasks

You may also work in clean rooms and need to wear PPE such as:

• Coveralls, hoods, booties
• Safety glasses, gloves, respirators
• Chemical aprons and face shields

Salary And Benefits
The expected hourly pay range for this position is $42.01 — $50.41 , plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to .

Other Benefits Include

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice To Applicants
All communication about open positions and hiring will come from someone with a email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at .

• Develop and execute a comprehensive customer experience strategy for the e-commerce platform, focusing on personalization and ease of use.
• Oversee the daily operations of the remote customer support team, including handling inquiries, resolving issues, and managing customer escalations.
• Implement and refine customer service policies and procedures to ensure consistent, high-quality support.
• Analyze customer feedback, website analytics, and sales data to identify areas for improvement in the customer journey.
• Collaborate with marketing, product, and web development teams to ensure a unified brand message and seamless customer experience.
• Develop and deliver training programs for the customer support team to enhance product knowledge and service skills.
• Manage customer relationship management (CRM) systems and other relevant customer experience technologies.
• Identify opportunities to leverage new technologies and innovative approaches to improve customer engagement.
• Monitor key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter score (NPS), and customer retention rates.
• Champion a customer-first culture within the organization, ensuring that all decisions prioritize customer needs.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 4-6 years of experience in customer experience, customer service management, or e-commerce operations, with a significant portion in a remote or virtual capacity.
• Proven ability to lead and motivate a remote team.
• Strong understanding of e-commerce platforms, digital marketing, and online retail best practices.
• Experience with CRM software (e.g., Salesforce, Zendesk) and customer analytics tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to interpret data and translate insights into actionable strategies.
• Demonstrated passion for delivering exceptional customer service in a retail context.
• Experience in the retail sector, particularly within the **Kitale, Trans-Nzoia, KE** region (understanding local market dynamics is a plus, though the role is remote).

• Promote and sell pharmaceutical products to healthcare providers within an assigned territory.
• Develop and execute strategic sales plans to achieve and exceed sales objectives.
• Build and maintain strong relationships with physicians, specialists, pharmacists, and other healthcare professionals.
• Educate clients on the features, benefits, and appropriate use of company products.
• Stay informed about market trends, competitor activities, and industry developments.
• Attend medical conferences, workshops, and company meetings to enhance product knowledge and networking.
• Provide excellent customer service and support to clients.
• Manage territory effectively, including planning calls, scheduling appointments, and tracking sales activities.
• Prepare and submit regular sales reports and forecasts to management.
• Adhere to all company policies, ethical guidelines, and regulatory requirements.
• Identify new business opportunities and potential leads within the territory.
• Address client inquiries and concerns in a professional and timely manner.
• Collaborate with marketing and medical affairs teams to support product launches and promotional campaigns.

• Bachelor's degree in Pharmacy, Life Sciences, Business Administration, or a related field.
• Minimum of 3 years of experience in pharmaceutical sales or a related medical sales role.
• Proven track record of achieving and exceeding sales targets.
• Strong knowledge of pharmaceutical products, therapeutic areas, and the healthcare industry.
• Excellent communication, negotiation, and presentation skills.
• Ability to build rapport and establish credibility with healthcare professionals.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong organizational and time management skills.
• Valid driver's license and a willingness to travel within the assigned territory.
• Ability to work effectively in a hybrid work environment, balancing remote tasks with essential in-person client meetings.
• A professional and ethical approach to sales and client interactions.

• Promote and sell pharmaceutical products to healthcare professionals and institutions.
• Achieve and exceed assigned sales targets and objectives.
• Develop and implement effective sales strategies for the assigned territory.
• Build and maintain strong relationships with physicians, pharmacists, and hospital administrators.
• Provide accurate and up-to-date product information, including clinical data and scientific literature.
• Conduct product demonstrations and presentations to potential clients.
• Identify and pursue new business opportunities within the territory.
• Analyze market trends and competitor activities to inform sales strategies.
• Attend industry conferences, trade shows, and medical events.
• Maintain detailed records of sales activities, customer interactions, and expenses.
• Collaborate with internal teams, including marketing and medical affairs.
• Ensure compliance with all company policies and pharmaceutical industry regulations.

• Bachelor's degree in Pharmacy, Pharmaceutical Sciences, Biology, Chemistry, or a related field.
• Minimum of 3 years of experience in pharmaceutical sales.
• Proven track record of meeting or exceeding sales targets.
• Strong understanding of the pharmaceutical industry, therapeutic areas, and healthcare system.
• Excellent knowledge of medical terminology and clinical data.
• Exceptional communication, presentation, and negotiation skills.
• Strong interpersonal skills and ability to build rapport with healthcare professionals.
• Valid driver's license and a clean driving record.
• Ability to travel extensively within the assigned territory.
• Highly organized, self-motivated, and results-oriented.

Customer Sales Agent

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives.

We are looking for Sales Customer Service agents from
Kenya
to join our growing team.

If you're a curious, self-starter, and problem solver, we're interested in hearing from you

Responsibilities include, but are not limited to:

• Providing a high level of customer service to customers via inbound calls and emails
• Thoroughly research and reply to requests with a high sense of urgency and professionalism
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing customers
• Constantly evaluate customer experience and make suggestions to improve customer engagement/satisfaction
• Meet or exceed KPIs such as response time and customer satisfaction scores

Benefits:

• Performance-based incentive
• 100% remote work
• An international and diverse work atmosphere working with different cultures
• Experience a culture where everyone belongs. Our team is committed to building an environment that nurtures kindness, creativity, and accountability

What we are looking for:

• Your communication style is clear and concise and you're able to express good empathy and tone across both verbal and nonverbal communication
• You have a knack for de-escalating for de-escalating hot interactions and escalations
• Passion for helping others
• Passion for learning and self-improvement
• Committed to working in a full-time position
• Someone who works with minimal supervision while still achieving or exceeding the targets set
• Someone who is solution-driven while practicing self-directed learning

Internet and Device Requirement

• Internet Speed of 40-50 Mbps / Upload Speed - 30 Mbps
• System: Windows 10 or more. 32 -bit Operation system.
• RAM 8GB or more
• Processors - Intel Core i5 or up.
• Laptop Only (No Chromebook, Linux OS, or Desktop)
• Wired headset
• Quiet working environment

If this sounds like you or someone you know, the application link is below Apply now

• Bachelor's degree in Pharmacy, Biology, Chemistry, or a related science field.
• Minimum of 5 years of experience in pharmaceutical sales, with a strong track record of success.
• Proven ability to meet or exceed sales targets consistently.
• In-depth knowledge of the pharmaceutical industry, therapeutic areas, and relevant medical terminology.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to develop and execute effective sales strategies.
• Proficiency in CRM software for sales tracking and reporting.
• Valid driver's license and willingness to travel within the assigned territory.
• Strong understanding of ethical pharmaceutical marketing practices.
• Residency within or near the assigned territory is preferred.