2 Remote Field Service Technician Iot Devices jobs in whatjobs
Remote Field Service Technician - IoT Devices
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and skilled Remote Field Service Technician to join their dynamic team. This role is critical for ensuring the optimal performance and maintenance of our client's cutting-edge IoT devices deployed across various customer sites. While the role is based in Kisumu, Kisumu, KE, this is a fully remote position, requiring you to manage your operations and client interactions from your home office. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of hardware and software issues related to our IoT product suite. This includes performing routine maintenance, installing new equipment, and conducting system upgrades.
Key responsibilities will involve utilizing advanced diagnostic tools and remote access software to identify the root cause of technical problems. You will guide on-site personnel through troubleshooting steps or, when necessary, coordinate with local partners for physical interventions. Maintaining detailed records of all service calls, repairs, and maintenance activities in the company's CRM system is paramount. Furthermore, you will contribute to the continuous improvement of our products by providing feedback on recurring issues and potential enhancements. Proactive monitoring of deployed devices and preventative maintenance scheduling will be a significant part of your duties. You will also be expected to stay up-to-date with the latest technological advancements in IoT and our specific product lines. Strong communication skills are essential to effectively interact with both technical and non-technical stakeholders. The ideal candidate will possess a strong understanding of networking principles, embedded systems, and cloud-based IoT platforms. This is an excellent opportunity for a self-starter who thrives in an independent, remote work environment and is passionate about delivering exceptional technical support. Join us and be a key player in maintaining the integrity and functionality of our innovative IoT solutions, contributing to the success of our widespread deployment, even from Kisumu, Kisumu, KE .
Key responsibilities will involve utilizing advanced diagnostic tools and remote access software to identify the root cause of technical problems. You will guide on-site personnel through troubleshooting steps or, when necessary, coordinate with local partners for physical interventions. Maintaining detailed records of all service calls, repairs, and maintenance activities in the company's CRM system is paramount. Furthermore, you will contribute to the continuous improvement of our products by providing feedback on recurring issues and potential enhancements. Proactive monitoring of deployed devices and preventative maintenance scheduling will be a significant part of your duties. You will also be expected to stay up-to-date with the latest technological advancements in IoT and our specific product lines. Strong communication skills are essential to effectively interact with both technical and non-technical stakeholders. The ideal candidate will possess a strong understanding of networking principles, embedded systems, and cloud-based IoT platforms. This is an excellent opportunity for a self-starter who thrives in an independent, remote work environment and is passionate about delivering exceptional technical support. Join us and be a key player in maintaining the integrity and functionality of our innovative IoT solutions, contributing to the success of our widespread deployment, even from Kisumu, Kisumu, KE .
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Remote Field Service Technician - IoT Devices
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a unique opportunity to leverage your technical expertise in a fully remote capacity, supporting clients and resolving complex issues from the comfort of your home office. You will be responsible for the remote installation, configuration, troubleshooting, and maintenance of cutting-edge IoT devices and associated software platforms. This role requires a deep understanding of network protocols, embedded systems, and diagnostic tools. The ideal candidate will have a proven track record of independently diagnosing and resolving hardware and software malfunctions, performing remote firmware updates, and providing detailed technical reports. You will collaborate closely with the engineering and support teams to identify recurring issues and contribute to product improvement initiatives. Exceptional problem-solving abilities and strong communication skills are paramount, as you will be interacting with clients via video calls, email, and phone to guide them through technical processes and resolutions. Experience with cloud-based management consoles and data analysis tools for device performance monitoring is highly desirable. You will be expected to manage your time effectively, prioritize tasks, and maintain a high level of productivity in a remote work environment. The ability to interpret technical documentation, schematics, and logs to pinpoint root causes of failures is essential. This position offers flexibility and the chance to work with innovative technology without the need for on-site travel, making it ideal for self-starters who thrive in an independent setting. While the role is remote, occasional virtual team meetings and training sessions will be required. Candidates should possess a strong commitment to customer satisfaction and a proactive approach to technical challenges.
Responsibilities:
Responsibilities:
- Remotely diagnose and resolve hardware, software, and network issues for IoT devices.
- Guide customers through installation, setup, and configuration processes.
- Perform remote firmware upgrades and software updates.
- Monitor device performance and proactively address potential problems.
- Document troubleshooting steps and resolutions accurately.
- Collaborate with engineering teams on product feedback and improvements.
- Maintain up-to-date knowledge of company products and industry trends.
- Manage and prioritize a queue of technical support tickets.
- Diploma or Bachelor's degree in Electronics Engineering, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support or field service, with a focus on networked devices or embedded systems.
- Proficiency in diagnosing issues related to hardware, software, and network connectivity.
- Familiarity with TCP/IP, network protocols, and common diagnostic tools.
- Experience with cloud platforms and remote management tools.
- Excellent written and verbal communication skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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