1,334 Market Analysis jobs in Kenya

Location: Westlands, Nairobi

Work Schedule: Monday to Friday from 4:00 pm to 1:00 am or 5pm to 2 am

The Benefits Specialist provides essential daily support to clients and employees via emails and phone calls. Coordinate daily benefits administrative processing such as qualifying life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. Receive on-call inquiries related to benefit billing/employee payroll deductions, Cobra & retirement. Additionally, benefit-related project assistance, database maintenance, and assistance during Open Enrollment will be required.

Provide support to the team, following instructions from the supervisor and adhering to operational metrics and SLA (Service Level Agreements).

The main functions include, but are not limited to the following:

• Provide daily support for the Benefits Administration team by actively monitoring and responding to employee inquiries via the department's Zoom phone queue.

• Prepare Open Enrollment (OE) workbooks and support the execution of all OE tasks and responsibilities as assigned.

• Respond to employee benefit-related questions and concerns via email, cases, or task management systems.

• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims, and assist with claims resolution, plan changes, and enrollment updates with benefit carriers.

• Ensure all employee benefit enrollments and payroll deductions are entered accurately and in a timely manner.

• Set up and maintain employee deductions and employer contributions within the payroll system to align with benefit elections.

• Resolve urgent payroll deduction discrepancies.

• Accurately process qualifying life events (QLEs) in accordance with plan guidelines and company policy.

• Perform audits of employee benefit deductions; calculate arrears for missed deductions as needed.

• Assist employees in resolving unpaid claims or issues related to master benefit plans.

• Communicate directly with insurance carriers to resolve plan-specific questions and support issue resolution.

• Process manual benefit enrollments, updates, and terminations directly with carriers when necessary.

• Support clients with benefit administration processes, offering guidance and assistance to ensure smooth operations.

• Generate reports from Prism and respond to payroll or benefit-related audit requests.

• Handle system updates, benefit enrollments, changes, and terminations.

• Access carrier portals for manual changes, updates, enrollment confirmations, and ID card requests.

• General knowledge in other benefits departments, Billing, Reconciliation, COBRA, and Retirement.

• Adhere to KPIs and other operational metrics required in the benefits department.

• Participate in special projects assigned by leadership in support of the Benefits Administration function.

Knowledge, Skills, and Abilities

• Intermediate proficiency in Office tools. System knowledge (Client Space, Prism HR, among others). Costumer service skills.

• Organizational Skills, Teamwork, Frustration tolerance, Meticulous, Willingness to learn, Flexibility, Proactivity.

Education & Experience

Desirable:

• Academic Background

Professional degree related to Business administrative and/or Accounting Sciences.

• Accounting degree

Experience

• 3 to 5 years of professional experience.

• Suggested: 2 years of experience in Benefits Administration.

• 2 to 5 years of experience in customer service /Client facing roles or administrative assistance.

• Suggested: IT experience / certifications.

• Design, implement, and administer compensation and benefits programs.
• Conduct market research and benchmarking to ensure competitive and equitable compensation packages.
• Analyze job roles, conduct job evaluations, and recommend appropriate salary ranges and pay grades.
• Administer employee benefits programs, including health insurance, retirement plans, and other voluntary benefits.
• Ensure compliance with all relevant federal, state, and local compensation and benefits laws and regulations.
• Develop and deliver clear and concise communications regarding compensation and benefits programs to employees.
• Partner with HR Business Partners and leadership on compensation strategy and implementation.
• Manage relationships with external vendors and brokers for benefits and compensation services.
• Analyze compensation and benefits data to identify trends, assess effectiveness, and recommend improvements.
• Maintain accurate records in the HRIS system related to compensation and benefits.

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.
• Minimum of 5 years of experience in compensation and benefits analysis.
• In-depth knowledge of compensation principles, structures, and market analysis techniques.
• Strong understanding of employee benefits programs and administration.
• Proficiency in HRIS systems (e.g., Workday, SAP SuccessFactors) and advanced Microsoft Excel skills.
• Excellent analytical, problem-solving, and critical thinking skills.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Familiarity with relevant labor laws and regulations (e.g., FLSA, ERISA).
• Ability to work independently and manage multiple priorities in a remote setting.

• Conduct market research and analyze compensation trends to ensure competitive pay practices.
• Evaluate and benchmark job roles, developing and maintaining job descriptions and salary grades.
• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Ensure compliance with all relevant compensation and benefits laws and regulations.
• Develop and maintain compensation and benefits policies and procedures.
• Assist in the annual salary review and bonus process.
• Respond to employee inquiries regarding compensation and benefits.
• Analyze data to identify potential issues or areas for improvement in compensation and benefits structures.
• Collaborate with HR and Finance teams on total rewards strategy.
• Prepare reports and presentations on compensation and benefits programs.

• Proven experience as a Compensation & Benefits Analyst or similar HR role.
• In-depth knowledge of compensation principles, job evaluation techniques, and benefits administration.
• Proficiency in HRIS systems and compensation/benefits software.
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Excellent understanding of relevant employment laws and regulations.
• Strong communication, interpersonal, and presentation skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Proficiency in Microsoft Excel for data analysis and modeling.
• Ability to work independently and manage multiple projects effectively in a remote setting.
• Bachelor's degree in Human Resources, Finance, Business Administration, or a related field.

Position Summary: Benefits Specialist

The Benefits Specialist is responsible for providing daily support to employees and clients regarding benefits-related inquiries via phone and email. This includes handling administrative tasks such as processing qualifying life events, managing eligibility and coverage issues, coordinating disability claims, and assisting with payroll deductions and billing. The role also involves supporting Open Enrollment activities, maintaining benefits databases, and participating in special projects.

Key Responsibilities

• Respond to employee inquiries via phone, email, and task systems.
• Process benefit claims (life insurance, STD, LTD) and resolve related issues.
• Manage benefit enrollments, updates, and terminations.
• Ensure accurate payroll deductions and resolve discrepancies.
• Support Open Enrollment preparation and execution.
• Communicate with insurance carriers for issue resolution.
• Generate reports and assist with audits.
• Maintain benefit systems and carrier portals.
• Provide guidance to clients on benefits administration.
• Participate in departmental projects and adhere to KPIs and SLAs.

Skills & Qualifications

• Technical Skills
  : Intermediate proficiency in Office tools; knowledge of systems like Client Space and Prism HR.
• Soft Skills
  : Strong customer service, organization, teamwork, attention to detail, flexibility, and proactivity.
• Language
  : Advanced English (90% proficiency in reading, writing, and conversation).

Education & Experience

• Preferred Education
  : Degree in Business Administration or Accounting.
• Experience
  :
• 3–5 years of professional experience.
• 2+ years in Benefits Administration.
• 2–5 years in customer service or administrative roles.
• IT experience or certifications are a plus.

Location:
Nairobi, Oasis Outsourcing – Royal Office, 3rd Floor, Office 33

Schedule:
Monday to Friday, 16:00 – 01:00 (Night Shift)

• Analyze market compensation data to develop competitive salary structures and pay grades.
• Design and administer employee benefits programs, including health insurance, retirement plans, and wellness initiatives.
• Conduct job evaluations and ensure accurate job grading and leveling.
• Develop and maintain compensation policies and procedures.
• Prepare reports and presentations on compensation and benefits trends and program effectiveness.
• Ensure compliance with all relevant compensation and benefits regulations.
• Collaborate with HR Business Partners and leadership on total rewards strategy.
• Manage vendor relationships for benefits providers and compensation survey firms.
• Respond to employee inquiries regarding compensation and benefits.
• Participate in special projects related to total rewards, such as executive compensation or incentive plan design.

• Bachelor's degree in Human Resources, Finance, Business Administration, or a related field.
• Minimum of 5 years of experience in compensation and benefits analysis or management.
• Strong understanding of compensation principles, market pricing, and benefits administration.
• Proficiency in HRIS systems and advanced Excel skills for data analysis.
• Excellent analytical, quantitative, and problem-solving abilities.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
• Familiarity with relevant employment laws and regulations related to compensation and benefits.
• Experience with benefits enrollment platforms and HR reporting tools.
• Proficiency in virtual communication and collaboration platforms.

• Develop and administer comprehensive compensation structures, including salary ranges, incentive plans, and executive compensation.
• Design and manage employee benefits programs, such as health insurance, retirement plans, and wellness initiatives.
• Conduct regular market analysis and benchmarking studies to ensure competitive positioning of compensation and benefits packages.
• Analyze compensation and benefits data to identify trends, assess effectiveness, and provide actionable recommendations.
• Ensure compliance with all relevant labor laws and regulations related to compensation and benefits.
• Develop communication strategies to effectively inform employees about their total rewards.
• Partner with HR Business Partners and leadership to address compensation and benefits-related queries and issues.
• Manage relationships with external vendors and service providers for benefits administration and compensation surveys.
• Lead projects related to compensation and benefits system enhancements and implementations.
• Prepare reports and presentations for senior management on compensation and benefits strategy and performance.

• Bachelor's degree in Human Resources, Business Administration, Finance, or a related field. A Master's degree or professional certification (e.g., CCP, CBP) is a plus.
• Minimum of 6 years of progressive experience in compensation and benefits analysis and administration.
• Proven expertise in designing and managing salary structures, incentive plans, and a wide array of employee benefits.
• Strong analytical skills with the ability to interpret complex data and translate it into strategic recommendations.
• In-depth knowledge of compensation and benefits laws and regulations.
• Experience with HRIS systems and compensation benchmarking tools.
• Excellent project management and organizational skills.
• Strong communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Demonstrated ability to work independently and manage multiple priorities in a remote environment.