Explore exciting opportunities in luxury hotel management. General Manager positions demand strong leadership and operational skills. Candidates should have experience in overseeing all aspects of hotel operations, from guest services to financial performance. These roles require a deep understanding of the hospitality industry and a commitment to providing exceptional guest experiences.What Jobs are available for Luxury Hotel General Manager in Kenya?
Showing 5000+ Luxury Hotel General Manager jobs in Kenya
Senior Operations Manager, Hospitality
Posted 11 days ago
Job Viewed
Job Description
Our client, a prestigious name in the hospitality industry, is seeking a seasoned Senior Operations Manager to oversee and optimize their diverse operational functions. This is a fully remote position, allowing you to lead and implement strategies for operational excellence from any location. You will be responsible for ensuring the highest standards of service delivery, driving efficiency, and managing resources effectively across various hospitality departments. Your role will involve developing and implementing operational policies and procedures, managing budgets, and overseeing the performance of operational teams. This includes identifying areas for improvement, implementing best practices, and ensuring compliance with health, safety, and industry regulations. The ideal candidate possesses extensive experience in hospitality operations, with a proven track record of success in managing complex environments. Strong leadership, strategic thinking, and exceptional problem-solving skills are paramount. You should be adept at managing budgets, controlling costs, and driving revenue growth while maintaining exceptional guest satisfaction. Experience with property management systems (PMS) and other hospitality technology is essential. This is an exciting opportunity to contribute to the success of a leading hospitality organization in a flexible, remote capacity. Responsibilities:
- Overseeing daily operations across various hospitality departments.
- Developing and implementing operational strategies to enhance efficiency and service quality.
- Managing departmental budgets, controlling costs, and optimizing resource allocation.
- Ensuring compliance with health, safety, and regulatory standards.
- Leading, mentoring, and motivating operational teams to achieve high performance.
- Implementing and refining operational procedures and best practices.
- Driving initiatives to improve guest satisfaction and loyalty.
- Collaborating with other departments to ensure seamless service delivery.
- Analyzing operational data to identify trends and opportunities for improvement.
- Managing vendor relationships and procurement processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus.
- Minimum of 8 years of progressive experience in hospitality operations management.
- Proven experience in managing diverse operational functions (e.g., F&B, front office, housekeeping).
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software and systems.
- Ability to think strategically and implement effective operational solutions.
- Demonstrated success in driving operational efficiency and guest satisfaction.
- Experience in a remote-first or distributed team environment is advantageous.
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Remote Operations Manager - Hospitality Services
Posted 9 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality provider, is seeking a highly organized and experienced Remote Operations Manager to oversee key operational functions. This fully remote role is crucial for ensuring the seamless delivery of services and maintaining the highest standards of operational efficiency and guest satisfaction. You will be responsible for managing various operational aspects, including resource allocation, process optimization, and cross-departmental coordination, all from a remote setting. The ideal candidate will have a strong background in hospitality operations management, with demonstrated success in leading teams and driving performance improvements in a virtual environment. Key responsibilities include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs), managing budgets, and ensuring compliance with industry standards. You will also play a vital role in identifying and mitigating operational risks, and collaborating with stakeholders to implement innovative solutions. Exceptional communication, leadership, and problem-solving skills are essential, along with the ability to effectively manage and motivate a remote workforce. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7 years of progressive experience in hospitality operations, is required. Previous experience managing remote teams is a must. If you are a results-oriented professional with a passion for operational excellence in the hospitality sector and thrive in a fully remote work environment, this is an exceptional opportunity to make a significant impact.
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Operations Manager (Hospitality) - Remote
Posted 8 days ago
Job Viewed
Job Description
Our client, a prominent entity within the Hospitality & Tourism sector, is seeking a dynamic and results-oriented Operations Manager to lead key operational functions in a fully remote capacity. This position is vital for ensuring the smooth and efficient running of various hospitality ventures, optimizing service delivery, and driving customer satisfaction. You will be responsible for developing and implementing operational strategies, managing resources effectively, and maintaining high standards of service excellence.
Responsibilities:
This remote management role is associated with operations in Mlolongo, Machakos, KE , offering a unique opportunity to influence hospitality standards from a flexible, remote setting.
Responsibilities:
- Oversee and manage day-to-day operational activities across multiple hospitality sites or functions.
- Develop and implement efficient operational policies and procedures to enhance service quality and efficiency.
- Manage budgets, control costs, and identify opportunities for revenue enhancement and operational optimization.
- Lead and mentor operational teams, fostering a culture of teamwork, accountability, and continuous improvement.
- Ensure compliance with all health, safety, and hygiene regulations relevant to the hospitality industry.
- Collaborate with department heads to ensure seamless service delivery and positive guest experiences.
- Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
- Manage inventory, supply chain, and vendor relationships to ensure cost-effectiveness and quality.
- Drive initiatives for service innovation and guest satisfaction improvements.
- Analyze operational data to identify trends, challenges, and opportunities for improvement.
- Resolve operational issues and customer complaints promptly and professionally.
- Contribute to strategic planning and decision-making for the organization's operational future.
This remote management role is associated with operations in Mlolongo, Machakos, KE , offering a unique opportunity to influence hospitality standards from a flexible, remote setting.
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2
Remote Operations Manager - Hospitality
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Remote Operations Manager to oversee key operational aspects of their growing hospitality business. This role is essential for ensuring seamless service delivery, optimizing efficiency, and maintaining high standards across all customer touchpoints, managed entirely through digital platforms and remote communication. As a fully remote position, you will leverage technology to coordinate teams, manage resources, and implement operational improvements without being physically present at any single location. The ideal candidate will possess a strong background in hospitality management, exceptional problem-solving skills, and a knack for process optimization.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational policies and procedures to enhance service quality and efficiency.
- Manage and coordinate remote teams involved in customer service, booking management, and operational support.
- Monitor key performance indicators (KPIs) related to guest satisfaction, operational costs, and revenue generation.
- Utilize technology and data analytics to identify areas for improvement and implement solutions.
- Oversee resource allocation, including scheduling, inventory management (where applicable), and vendor coordination.
- Ensure compliance with health, safety, and hygiene standards across all operations, communicated and monitored remotely.
- Handle escalated customer inquiries and resolve operational issues promptly and effectively.
- Collaborate with marketing, sales, and finance departments to align operations with business goals.
- Train and mentor remote staff on operational best practices and service standards.
- Contribute to the strategic planning and growth of the hospitality business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hospitality operations management.
- Proven experience in managing remote teams or working effectively in a distributed environment.
- Strong understanding of hospitality industry standards, best practices, and emerging trends.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software, CRM systems, and project management tools.
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in process improvement and operational efficiency initiatives.
- A customer-centric approach with a commitment to delivering exceptional guest experiences.
- Flexibility to adapt to changing business needs and operational challenges.
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3
Senior Remote Operations Manager - Boutique Hotels
Posted 11 days ago
Job Viewed
Job Description
Our client, a renowned operator of unique boutique hotels, is seeking an experienced and dynamic Senior Remote Operations Manager to oversee and optimize the operational efficiency of their properties. This is a fully remote position, offering the flexibility to work from any location while ensuring the highest standards of guest experience and operational excellence.
Responsibilities:
Qualifications:
This role is perfect for a seasoned hospitality professional who excels at remote leadership and is passionate about delivering exceptional guest experiences. The ability to drive operational excellence from afar is key.
Responsibilities:
- Develop, implement, and refine operational policies and procedures to enhance guest satisfaction, service quality, and profitability across all managed properties.
- Oversee day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and execution.
- Manage remote teams effectively, providing guidance, support, and performance feedback to property managers and departmental heads.
- Implement and monitor operational budgets, controlling costs and identifying opportunities for revenue enhancement.
- Ensure compliance with all health, safety, and hygiene regulations, maintaining a safe environment for guests and staff.
- Develop and maintain strong relationships with key suppliers, negotiating contracts to ensure favorable terms and quality service.
- Utilize technology and data analytics to track performance metrics, identify areas for improvement, and make data-driven decisions.
- Oversee online reputation management, responding to guest reviews and implementing strategies to enhance guest feedback.
- Conduct regular remote property assessments and audits to ensure brand standards are consistently met.
- Lead crisis management efforts and ensure appropriate contingency plans are in place.
- Develop and implement training programs to enhance staff skills and service delivery.
- Collaborate with the marketing and sales teams to support occupancy and revenue goals.
- Stay informed about industry trends and best practices in hotel management and operations.
Qualifications:
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior role overseeing multiple properties or a significant division.
- Proven ability to manage and motivate remote teams effectively.
- Strong understanding of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Excellent financial acumen, with experience in budgeting, forecasting, and cost control.
- Proficiency in using property management systems (PMS) and other hotel operational software.
- Exceptional problem-solving and decision-making skills.
- Outstanding communication, interpersonal, and leadership abilities.
- A strong commitment to guest service excellence.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with online travel agencies (OTAs) and revenue management strategies.
- Experience in the boutique hotel sector is a significant advantage.
This role is perfect for a seasoned hospitality professional who excels at remote leadership and is passionate about delivering exceptional guest experiences. The ability to drive operational excellence from afar is key.
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4
Remote Senior Operations Manager, Boutique Hotels
Posted 19 days ago
Job Viewed
Job Description
Our client is a prestigious group of boutique hotels renowned for their exceptional guest experiences and personalized service. We are looking for a highly motivated and experienced Senior Operations Manager to oversee and optimize the operational performance of our properties, from a remote capacity. This is a unique opportunity to shape guest satisfaction and operational efficiency across our diverse portfolio, with a strategic focus on our stunning locations near Malindi, Kilifi, KE. You will be responsible for setting high standards for service delivery, managing budgets, implementing operational best practices, and ensuring seamless coordination between departments such as F&B, housekeeping, front office, and maintenance. While this is a remote role, it requires a hands-on approach to strategic oversight, including regular virtual check-ins with on-site teams, performance analysis, and driving initiatives for continuous improvement. The ideal candidate will possess a deep understanding of the hospitality industry, with a proven track record in managing multiple hotel properties or a large single property. Exceptional leadership, financial acumen, problem-solving skills, and a passion for delivering unparalleled guest experiences are essential. You must be adept at leveraging technology for operational efficiency and communication in a remote setting. This role demands a proactive individual who can inspire and guide remote and on-site teams towards achieving excellence in every aspect of hotel operations.
Responsibilities:
Responsibilities:
- Oversee the day-to-day operations of multiple boutique hotel properties.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage budgets for operational departments, ensuring cost control and profitability.
- Ensure adherence to quality standards in all areas, including guest services, housekeeping, and F&B.
- Lead and mentor on-site management teams, fostering a culture of excellence.
- Monitor key performance indicators (KPIs) and implement strategies for improvement.
- Manage supplier relationships and procurement processes.
- Oversee maintenance and facility management to ensure properties are well-maintained.
- Handle guest feedback and resolve escalated issues effectively.
- Implement training programs to enhance staff performance and guest service skills.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with a significant portion in a senior leadership role.
- Proven experience managing multiple properties or a large luxury hotel.
- Demonstrated ability to manage operations remotely and effectively lead dispersed teams.
- Strong financial management and budgeting skills.
- Excellent understanding of hospitality best practices, service standards, and guest relations.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and operational tools.
- Ability to identify and implement innovative solutions for operational challenges.
- A passion for delivering exceptional guest experiences.
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5
Senior Remote Operations Manager - Luxury Resorts
Posted 17 days ago
Job Viewed
Job Description
Our client, a premier operator of luxury resorts, is seeking an accomplished Senior Remote Operations Manager to oversee and enhance the operational efficiency of their high-end properties. This is a pivotal, fully remote role demanding a strategic leader with extensive experience in hospitality operations and a proven track record of managing teams and processes from a distance. You will be responsible for setting operational standards, implementing best practices, and ensuring an unparalleled guest experience across all resorts, all while working autonomously.
Responsibilities:
Qualifications:
Responsibilities:
- Develop, implement, and monitor operational policies and procedures to ensure the highest standards of service delivery across all luxury properties.
- Oversee key operational departments including F&B, Housekeeping, Front Office, and Maintenance, ensuring seamless coordination.
- Conduct regular remote performance reviews of resort management teams, providing constructive feedback and support.
- Analyze operational data to identify areas for cost optimization, revenue enhancement, and service improvement.
- Develop and manage operational budgets, ensuring fiscal responsibility and profitability.
- Lead initiatives to enhance guest satisfaction and loyalty, addressing any operational deficiencies promptly.
- Implement and maintain stringent health, safety, and environmental standards across all locations.
- Collaborate with department heads and senior management to align operational strategies with company goals.
- Oversee vendor management and procurement processes for operational supplies and services.
- Ensure compliance with all local regulations and industry best practices.
- Develop and deliver training programs for resort staff on operational excellence and service standards.
- Manage crisis situations and implement contingency plans effectively.
- Utilize technology and data analytics to drive operational decision-making.
- Foster a culture of continuous improvement and innovation within the operational framework.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. An MBA is a plus.
- Minimum of 7 years of progressive experience in hospitality operations management, with significant experience in luxury segments.
- Demonstrated success in managing multiple properties or large-scale operations.
- Proven ability to develop and implement effective operational strategies that drive profitability and guest satisfaction.
- Strong financial acumen and experience with budgeting and cost control.
- Excellent leadership, communication, and interpersonal skills, with the ability to inspire and manage remote teams.
- Proficiency in hotel management software and operational analytics tools.
- Exceptional problem-solving and decision-making abilities.
- Ability to work independently, prioritize effectively, and manage a demanding workload in a fully remote environment.
- Experience with international hospitality standards and luxury market expectations.
- Fluency in English is required; additional languages are a bonus.
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Remote Operations Manager - Boutique Hotel Chain
Posted 10 days ago
Job Viewed
Job Description
Our client, a dynamic and expanding boutique hotel chain, is seeking a proactive and detail-oriented Remote Operations Manager to oversee their hospitality operations across various locations. This is a fully remote position, offering an unparalleled opportunity to shape guest experiences and streamline operational efficiencies from your home office. The successful candidate will be responsible for managing day-to-day operations, ensuring seamless service delivery, and maintaining high standards of quality and customer satisfaction. Key responsibilities include developing and implementing operational strategies, optimizing resource allocation, managing budgets, and identifying areas for improvement. You will work closely with on-site management teams, providing guidance, support, and performance feedback to ensure alignment with company objectives. This role requires exceptional leadership and communication skills, with the ability to motivate and inspire remote and on-site staff. You will be tasked with analyzing operational data, identifying trends, and recommending data-driven solutions to enhance profitability and guest loyalty. Experience with hotel management software and reservation systems is essential, as is a strong understanding of front-of-house, back-of-house, and housekeeping operations. The ability to manage multiple projects simultaneously and effectively prioritize tasks in a fast-paced environment is critical. This position demands a deep understanding of the hospitality industry, coupled with a strategic mindset and a passion for delivering outstanding service. You will be instrumental in fostering a positive work culture and ensuring a consistent brand experience for all guests. This is an excellent opportunity for an experienced hospitality professional to leverage their expertise in a challenging and rewarding remote role, contributing to the continued success of our client's esteemed properties. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with at least 7 years of progressive experience in hotel operations, with a proven track record of success in managing diverse teams. Strong analytical, problem-solving, and decision-making abilities are a must. Demonstrated success in implementing operational improvements and driving revenue growth is highly desirable. This remote role requires self-discipline, excellent organizational skills, and the ability to build strong relationships virtually.
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7
Director of Hotel Operations - Luxury Hospitality
Posted 14 days ago
Job Viewed
Job Description
Our client, a prestigious group of luxury hotels, is seeking a highly accomplished and passionate Director of Hotel Operations to join their senior management team in a fully remote capacity. This pivotal role oversees the strategic planning and day-to-day execution of all hotel operations, ensuring unparalleled guest experiences, operational efficiency, and financial success. You will be responsible for managing various departments, including front office, food & beverage, housekeeping, and maintenance, fostering a culture of excellence and service innovation. The ideal candidate will possess extensive experience in luxury hospitality management, exceptional leadership skills, and a deep understanding of financial management, human resources, and marketing within the sector. This is a remote role, allowing you to lead and inspire teams from a distance, contributing to the success of properties across the region. If you are dedicated to delivering world-class hospitality and driving operational excellence, this is an exceptional opportunity.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to achieve hotel objectives and enhance guest satisfaction.
- Oversee the daily operations of all hotel departments, ensuring high standards of service delivery, quality, and efficiency.
- Manage the hotel's budget, P&L, and financial performance, identifying opportunities for revenue enhancement and cost control.
- Lead, motivate, and develop a high-performing team of department managers and staff.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and implement standard operating procedures (SOPs) for all hotel functions.
- Monitor guest feedback and implement strategies to improve service quality and resolve guest issues promptly.
- Oversee procurement and inventory management for all operational supplies and equipment.
- Collaborate with the sales and marketing teams to drive occupancy and revenue growth.
- Maintain strong relationships with local authorities, suppliers, and community stakeholders.
- Implement training programs to enhance staff skills and promote career development.
- Stay abreast of industry trends, best practices, and competitor activities to maintain a competitive edge.
- Ensure the consistent application of brand standards and values across all guest touchpoints.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is highly advantageous.
- Minimum of 8-10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director) within the luxury hospitality sector.
- Proven track record of successfully managing hotel operations, driving profitability, and achieving high guest satisfaction scores.
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Experience with hotel management software (PMS) and other relevant technologies.
- Ability to manage multiple priorities and work effectively under pressure in a remote setting.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Experience within the Kenyan hospitality market, particularly with properties near Nakuru, Nakuru, KE , would be a significant asset.
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8
Senior Operations Manager - Hospitality Services
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and experienced Senior Operations Manager to oversee their hospitality services division. This is a fully remote position, allowing you to manage operational strategies and teams from anywhere. You will be responsible for ensuring the seamless delivery of high-quality services, optimizing operational efficiency, and maintaining exceptional customer satisfaction. Your duties will include developing and implementing operational policies and procedures, managing staff performance, controlling budgets, and ensuring compliance with health, safety, and service standards. The ideal candidate possesses a strong background in hospitality management, with proven experience in operational leadership. Excellent leadership, communication, problem-solving, and strategic planning skills are essential. You will work closely with various departments, including front desk, housekeeping, food and beverage, and guest services, to ensure a cohesive and positive guest experience. This is an outstanding opportunity for a dedicated operations leader who thrives in a remote work environment and is passionate about elevating service standards within the hospitality sector. Your ability to motivate teams, manage resources effectively, and drive continuous improvement will be critical to success. You will be instrumental in shaping the operational framework that underpins our client's commitment to excellence.
Responsibilities:
Responsibilities:
- Oversee daily operations of hospitality services, ensuring efficiency and high standards of service delivery.
- Develop and implement operational policies, procedures, and best practices.
- Manage and lead operational teams, providing guidance, training, and performance feedback.
- Monitor service quality and guest feedback, implementing improvements as needed.
- Control operational budgets, managing costs and optimizing resource allocation.
- Ensure compliance with all health, safety, and sanitation regulations.
- Collaborate with other departments to ensure a seamless guest experience.
- Identify opportunities for operational improvements and implement relevant initiatives.
- Manage vendor relationships and procurement of operational supplies.
- Develop staffing plans and ensure adequate coverage.
- Handle escalated guest complaints and resolve issues promptly and effectively.
- Maintain accurate operational records and generate performance reports.
- Stay updated on industry trends and best practices in hospitality operations.
- Foster a positive and productive work environment for all staff.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven track record of successfully managing multiple operational functions within a hospitality setting.
- In-depth knowledge of hotel or hospitality service operations.
- Strong understanding of budgeting, financial management, and cost control.
- Excellent leadership, team management, and motivational skills.
- Exceptional problem-solving, decision-making, and organizational abilities.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple priorities effectively in a remote setting.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Knowledge of health and safety regulations in the hospitality industry.
- Customer service oriented with a passion for exceeding guest expectations.
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