3 Director Of Hotel Operations Luxury Hospitality jobs in whatjobs
Director of Hotel Operations - Luxury Hospitality
Posted 14 days ago
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Job Description
Our client, a prestigious group of luxury hotels, is seeking a highly accomplished and passionate Director of Hotel Operations to join their senior management team in a fully remote capacity. This pivotal role oversees the strategic planning and day-to-day execution of all hotel operations, ensuring unparalleled guest experiences, operational efficiency, and financial success. You will be responsible for managing various departments, including front office, food & beverage, housekeeping, and maintenance, fostering a culture of excellence and service innovation. The ideal candidate will possess extensive experience in luxury hospitality management, exceptional leadership skills, and a deep understanding of financial management, human resources, and marketing within the sector. This is a remote role, allowing you to lead and inspire teams from a distance, contributing to the success of properties across the region. If you are dedicated to delivering world-class hospitality and driving operational excellence, this is an exceptional opportunity.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to achieve hotel objectives and enhance guest satisfaction.
- Oversee the daily operations of all hotel departments, ensuring high standards of service delivery, quality, and efficiency.
- Manage the hotel's budget, P&L, and financial performance, identifying opportunities for revenue enhancement and cost control.
- Lead, motivate, and develop a high-performing team of department managers and staff.
- Ensure compliance with all health, safety, and hygiene regulations and standards.
- Develop and implement standard operating procedures (SOPs) for all hotel functions.
- Monitor guest feedback and implement strategies to improve service quality and resolve guest issues promptly.
- Oversee procurement and inventory management for all operational supplies and equipment.
- Collaborate with the sales and marketing teams to drive occupancy and revenue growth.
- Maintain strong relationships with local authorities, suppliers, and community stakeholders.
- Implement training programs to enhance staff skills and promote career development.
- Stay abreast of industry trends, best practices, and competitor activities to maintain a competitive edge.
- Ensure the consistent application of brand standards and values across all guest touchpoints.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is highly advantageous.
- Minimum of 8-10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Operations Director) within the luxury hospitality sector.
- Proven track record of successfully managing hotel operations, driving profitability, and achieving high guest satisfaction scores.
- Strong financial acumen, including P&L management, budgeting, and forecasting.
- Exceptional leadership, communication, interpersonal, and problem-solving skills.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Experience with hotel management software (PMS) and other relevant technologies.
- Ability to manage multiple priorities and work effectively under pressure in a remote setting.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Experience within the Kenyan hospitality market, particularly with properties near Nakuru, Nakuru, KE , would be a significant asset.
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Director of Hotel Operations - Luxury Hospitality
Posted 18 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking an accomplished Director of Hotel Operations to oversee the strategic and day-to-day management of their luxury hotel properties. This fully remote role demands a visionary leader with extensive experience in the hospitality industry, focusing on delivering exceptional guest experiences and driving operational excellence. You will be responsible for setting high standards across all departments, including front office, housekeeping, food & beverage, and guest services, ensuring profitability and guest satisfaction. Your ability to lead and motivate a diverse team in a virtual setting, implement innovative operational strategies, and maintain brand integrity will be key to success.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive experience in hotel operations, including at least 5 years in a senior management role (e.g., General Manager, Director of Operations) within the luxury segment. Demonstrated success in driving revenue growth, controlling costs, and improving guest satisfaction scores is essential. Strong leadership, decision-making, and problem-solving skills are required. Excellent understanding of hotel operations, financial management, and human resources principles is mandatory. Exceptional communication, interpersonal, and presentation skills are critical for effective remote leadership and stakeholder engagement. The ability to inspire and manage teams remotely, adapt to changing market conditions, and maintain a high level of service excellence is paramount. This role offers a significant opportunity to influence the success of premier hotel properties from a remote location. The designated operational hub is **Nakuru, Nakuru, KE**, however, this position is fully remote.
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction, operational efficiency, and profitability.
- Oversee the management of all hotel departments, ensuring adherence to luxury service standards.
- Lead, mentor, and develop a high-performing team of hotel managers and staff in a remote environment.
- Manage departmental budgets, control costs, and optimize revenue generation opportunities.
- Ensure compliance with all health, safety, and regulatory requirements.
- Implement and refine standard operating procedures (SOPs) across all hotel operations.
- Monitor market trends and competitor activities to identify areas for improvement and innovation.
- Foster a positive and motivating work culture that emphasizes exceptional guest service.
- Manage relationships with key vendors and service providers.
- Report on operational performance to senior management, providing insights and recommendations.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 10 years of progressive experience in hotel operations, including at least 5 years in a senior management role (e.g., General Manager, Director of Operations) within the luxury segment. Demonstrated success in driving revenue growth, controlling costs, and improving guest satisfaction scores is essential. Strong leadership, decision-making, and problem-solving skills are required. Excellent understanding of hotel operations, financial management, and human resources principles is mandatory. Exceptional communication, interpersonal, and presentation skills are critical for effective remote leadership and stakeholder engagement. The ability to inspire and manage teams remotely, adapt to changing market conditions, and maintain a high level of service excellence is paramount. This role offers a significant opportunity to influence the success of premier hotel properties from a remote location. The designated operational hub is **Nakuru, Nakuru, KE**, however, this position is fully remote.
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Director of Hotel Operations - Luxury Hospitality
Posted 27 days ago
Job Viewed
Job Description
Our client, a distinguished name in the luxury hospitality sector, is seeking a visionary Director of Hotel Operations to lead their remote operational strategy and elevate guest experiences. This is a fully remote leadership position that requires a seasoned hospitality professional with a proven ability to manage and optimize hotel operations from a distance. You will be responsible for setting high standards for service excellence, driving profitability, and ensuring the smooth functioning of all hotel departments, including front office, housekeeping, food and beverage, and events. The ideal candidate will possess a deep understanding of the luxury market, exceptional leadership qualities, and a strategic mindset to navigate the complexities of remote management. You will collaborate closely with property management teams, F&B directors, and sales & marketing to implement innovative operational strategies and enhance guest satisfaction. Key responsibilities include developing and managing operational budgets, implementing cost-control measures, and ensuring compliance with health, safety, and hygiene regulations. Your role will also involve analyzing operational performance data, identifying areas for improvement, and implementing best practices to achieve service excellence. This position demands outstanding communication, interpersonal, and problem-solving skills, particularly in a virtual setting. You will be instrumental in fostering a culture of continuous improvement and employee development across the organization. This is a remarkable opportunity to make a significant impact on the success of a leading hospitality brand while enjoying the flexibility and autonomy of a fully remote role. Your expertise will be crucial in maintaining our reputation for unparalleled service and operational efficiency.
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