12 Senior Operations Manager Hospitality jobs in whatjobs
Senior Operations Manager (Hospitality)
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a highly experienced and strategic Senior Operations Manager to oversee and optimize their operations in a fully remote capacity. This role is pivotal in driving operational excellence, enhancing guest satisfaction, and ensuring profitability across various hospitality ventures. You will be responsible for developing and implementing operational strategies, managing performance metrics, and leading teams to achieve peak performance. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership acumen, and a proven ability to manage complex operations remotely.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, efficiency, and guest satisfaction.
- Oversee day-to-day operations, ensuring adherence to brand standards and regulatory compliance.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Lead and motivate cross-functional teams, fostering a culture of excellence and continuous improvement.
- Develop and implement performance metrics and reporting systems to track operational effectiveness.
- Ensure the highest standards of customer service and guest experience are consistently delivered.
- Conduct regular operational reviews and audits, identifying areas for improvement and implementing corrective actions.
- Manage vendor relationships and procurement processes to ensure cost-effectiveness and quality.
- Stay abreast of industry trends, best practices, and emerging technologies in hospitality management.
- Develop and execute strategic initiatives to support business growth and expansion.
- Handle escalated guest issues and implement solutions to ensure satisfaction.
- Collaborate closely with marketing, sales, and finance departments to align operational goals with overall business objectives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is highly desirable.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with at least 3-5 years in a senior leadership role.
- Proven track record of successfully managing multiple hospitality properties or large-scale operations.
- Strong understanding of P&L management, financial forecasting, and cost control.
- Exceptional leadership, team-building, and motivational skills.
- Excellent communication, interpersonal, and negotiation abilities.
- Proficiency in hospitality management software and technology.
- Demonstrated ability to think strategically and implement innovative operational solutions.
- Experience managing remote teams and operations is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a distinguished luxury hospitality group, is actively recruiting a Senior Operations Manager to oversee their high-end properties and services from a fully remote position. This leadership role demands a strategic vision for operational excellence, a passion for delivering unparalleled guest experiences, and a proven ability to manage diverse teams and resources effectively. You will be responsible for setting operational standards, driving efficiency, ensuring compliance with brand guidelines, and optimizing profitability across multiple hospitality ventures. The ideal candidate possesses extensive experience in luxury hospitality management and a strong understanding of F&B, accommodation, and guest services operations.
Key Responsibilities:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, guest satisfaction, and financial performance.
- Oversee the day-to-day operations of multiple hospitality establishments, ensuring seamless service delivery across all departments including front desk, housekeeping, F&B, and events.
- Establish and maintain high standards of service, presentation, and operational efficiency in alignment with luxury brand expectations.
- Manage budgets, control costs, and identify opportunities for revenue enhancement and profitability improvement.
- Lead, motivate, and develop cross-functional teams, fostering a culture of excellence, collaboration, and continuous improvement.
- Implement and monitor adherence to health, safety, and sanitation regulations and company policies.
- Conduct regular performance reviews and provide constructive feedback to department heads and team members.
- Manage vendor relationships and procurement processes for supplies and services to ensure optimal value and quality.
- Develop and execute strategic plans for service innovation and guest engagement initiatives.
- Oversee training and development programs for staff to enhance skills and ensure consistent service delivery.
- Analyze operational data and guest feedback to identify trends, address challenges, and implement corrective actions.
- Liaise with marketing and sales teams to support promotional activities and ensure operational readiness for events and special occasions.
This advertiser has chosen not to accept applicants from your region.
1
Senior Operations Manager - Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent player in the hospitality sector, is seeking a seasoned Senior Operations Manager to oversee and optimize its operational strategies. This role is fundamentally remote, allowing you to drive excellence in hospitality management from anywhere. You will be responsible for ensuring the highest standards of service delivery, operational efficiency, and guest satisfaction across multiple establishments. The ideal candidate possesses extensive experience in hospitality operations, strong leadership acumen, and a proven ability to manage remote teams and complex processes.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest experience and profitability.
- Oversee daily operations, ensuring smooth functioning of all departments including front desk, housekeeping, F&B, and events.
- Manage budgets, control costs, and identify opportunities for revenue enhancement.
- Develop and enforce high standards of service quality, cleanliness, and safety.
- Lead, mentor, and motivate remote operational teams, fostering a culture of excellence and teamwork.
- Implement and manage operational policies and procedures, ensuring compliance with regulations.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Oversee inventory management and procurement processes for operational supplies.
- Handle and resolve escalated guest complaints and operational issues with professionalism and efficiency.
- Analyze operational data and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to drive business growth and enhance brand reputation.
- Ensure effective communication and coordination between different departments and stakeholders.
- Stay abreast of industry trends, best practices, and emerging technologies in hospitality management.
- Manage relationships with third-party vendors and service providers.
- Lead special projects aimed at improving operational efficiency and guest satisfaction.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7 years of progressive experience in hospitality operations management, with significant experience in leadership roles.
- Proven track record of successfully managing operations in diverse hospitality settings.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong understanding of financial management, budgeting, and cost control.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Ability to think strategically and make sound decisions under pressure.
- Adaptability and resilience in a dynamic operational environment.
- Experience in the local market context of Eldoret, Uasin Gishu, KE , is advantageous.
- Commitment to delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
2
Senior Operations Manager - Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking an experienced Senior Operations Manager to oversee and optimize daily operations across multiple venues. This dynamic role requires a strategic leader with a deep understanding of the hospitality industry, exceptional people management skills, and a proven ability to drive efficiency and guest satisfaction. You will be instrumental in ensuring the seamless delivery of services, managing budgets, and upholding the highest standards of quality and service excellence. The ideal candidate possesses strong leadership capabilities and a passion for creating memorable guest experiences. This hybrid role requires presence in the office/venues for key meetings and oversight, with flexibility for remote work on other days.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of various hospitality outlets, including restaurants, bars, and event spaces.
- Develop and implement operational strategies to enhance service quality, guest satisfaction, and profitability.
- Manage and mentor a team of department managers and staff, fostering a culture of excellence and teamwork.
- Ensure compliance with all health, safety, and sanitation regulations.
- Control operational costs and manage budgets effectively, identifying opportunities for cost savings without compromising quality.
- Develop and maintain strong relationships with suppliers, negotiating favorable terms and ensuring timely delivery of goods and services.
- Implement and monitor performance metrics, analyzing data to identify trends and drive operational improvements.
- Handle guest feedback and resolve escalated issues promptly and professionally.
- Collaborate with marketing and sales teams to develop and execute promotions and events.
- Conduct regular staff training to ensure high levels of service and product knowledge.
- Contribute to strategic planning and business development initiatives for the group.
- Maintain inventory levels and oversee procurement processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with a strong track record of success.
- Demonstrated experience in managing diverse teams and leading operational improvements.
- In-depth knowledge of F&B operations, front office management, and event planning.
- Strong financial acumen, including budgeting, P&L management, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and MS Office Suite.
- Ability to work effectively in a fast-paced, dynamic environment.
- A passion for delivering exceptional guest experiences.
- Flexibility to work various shifts, including evenings and weekends, as required.
- Experience with hybrid work models and managing teams across different locations is a plus.
This advertiser has chosen not to accept applicants from your region.
3
Senior Operations Manager - Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier hospitality group known for its exceptional guest experiences and world-class service, is seeking a highly experienced and dynamic Senior Operations Manager to lead their operations. This is a fully remote role, demanding a strategic leader with a proven track record in optimizing operational efficiency, enhancing guest satisfaction, and driving profitability within the hospitality sector.
As a Senior Operations Manager, you will oversee the daily operations of multiple hospitality venues, ensuring seamless service delivery and adherence to brand standards. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets, and controlling costs effectively. You will lead and mentor diverse teams, fostering a culture of excellence, teamwork, and continuous improvement. Key performance indicators will be monitored closely, with a focus on revenue generation, guest feedback, and staff performance. This role also involves collaborating with various departments, including marketing, finance, and human resources, to align operational strategies with overall business objectives. You will be instrumental in driving innovation and maintaining the highest standards of quality and service across all managed properties.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7-10 years of progressive experience in hospitality operations management, with a significant portion in leadership roles. Strong financial acumen, including budgeting, forecasting, and P&L management, is essential. You must demonstrate exceptional leadership, problem-solving, and decision-making skills. Excellent communication, interpersonal, and stakeholder management abilities are crucial, especially in a remote setting. The ability to effectively manage and motivate remote teams is a must. This role requires a proactive, results-oriented individual with a passion for delivering outstanding guest experiences. This is an excellent opportunity to contribute to a leading hospitality brand, working remotely from **Nairobi, Nairobi, KE**, and influencing operations nationwide.
As a Senior Operations Manager, you will oversee the daily operations of multiple hospitality venues, ensuring seamless service delivery and adherence to brand standards. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets, and controlling costs effectively. You will lead and mentor diverse teams, fostering a culture of excellence, teamwork, and continuous improvement. Key performance indicators will be monitored closely, with a focus on revenue generation, guest feedback, and staff performance. This role also involves collaborating with various departments, including marketing, finance, and human resources, to align operational strategies with overall business objectives. You will be instrumental in driving innovation and maintaining the highest standards of quality and service across all managed properties.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7-10 years of progressive experience in hospitality operations management, with a significant portion in leadership roles. Strong financial acumen, including budgeting, forecasting, and P&L management, is essential. You must demonstrate exceptional leadership, problem-solving, and decision-making skills. Excellent communication, interpersonal, and stakeholder management abilities are crucial, especially in a remote setting. The ability to effectively manage and motivate remote teams is a must. This role requires a proactive, results-oriented individual with a passion for delivering outstanding guest experiences. This is an excellent opportunity to contribute to a leading hospitality brand, working remotely from **Nairobi, Nairobi, KE**, and influencing operations nationwide.
This advertiser has chosen not to accept applicants from your region.
4
Senior Operations Manager - Hospitality
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and strategic Senior Operations Manager to lead and optimize their hospitality services through a fully remote capacity. This pivotal role involves overseeing the operational efficiency, service quality, and overall guest experience across various hospitality functions. You will develop and implement best practices in service delivery, staff training, inventory management, and financial performance. Your responsibilities will include analyzing operational data, identifying areas for improvement, and implementing innovative solutions to enhance guest satisfaction and revenue. This position requires exceptional leadership, communication, and problem-solving skills, as you will be managing teams and stakeholders remotely. The ideal candidate possesses a deep understanding of the hospitality industry, a proven track record in driving operational excellence, and the ability to inspire and motivate a distributed workforce. You will work closely with department heads, vendors, and management to ensure seamless operations and achieve strategic goals.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Oversee daily operations of hospitality departments, including front desk, housekeeping, food & beverage, and events.
- Manage departmental budgets, control costs, and maximize profitability.
- Implement and maintain high standards for service delivery, hygiene, and safety protocols.
- Lead, mentor, and develop a remote team of hospitality professionals.
- Analyze operational performance metrics and identify areas for improvement.
- Develop and execute training programs for staff to ensure consistent service excellence.
- Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
- Drive innovation in service offerings and operational processes.
- Ensure compliance with all relevant regulations and industry standards.
- Report on operational performance and strategic initiatives to senior management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality management, with a significant focus on operations.
- Proven experience in leading and managing remote teams.
- Strong understanding of hospitality operations, including F&B, lodging, and guest services.
- Excellent financial acumen and P&L management skills.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in using hospitality management software and data analysis tools.
- Strong problem-solving and decision-making abilities.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced remote environment.
- A passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Senior Operations Manager - Hospitality
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Senior Operations Manager to oversee daily operations within their prestigious hospitality establishments in Nairobi, Nairobi, KE . This pivotal role requires a strategic leader with a deep understanding of the hospitality industry, exceptional management skills, and a proven ability to drive operational excellence and profitability. The ideal candidate will possess a robust background in hotel management, food and beverage operations, and guest services, coupled with strong financial acumen and a commitment to upholding the highest standards of service. You will be responsible for managing all aspects of daily operations, including staff management and development, budget oversight, inventory control, customer satisfaction, and regulatory compliance. This position demands excellent problem-solving skills, the ability to motivate and lead a diverse team, and a hands-on approach to ensuring seamless service delivery. You will collaborate closely with department heads to implement operational strategies, optimize resource allocation, and enhance the overall guest experience. The successful applicant will be adept at identifying areas for improvement, implementing effective solutions, and fostering a culture of continuous enhancement. This is an exciting opportunity to lead significant operational initiatives within a renowned hospitality group, contributing to its continued success and reputation for excellence. We are looking for a proactive, results-oriented leader with a passion for hospitality and a dedication to creating memorable experiences for guests. The ability to manage budgets effectively, control costs, and drive revenue growth is essential. This role offers a hybrid work arrangement, balancing on-site leadership with strategic planning and remote collaboration. Experience with hospitality management software and a strong understanding of industry best practices are crucial. The candidate must be capable of managing complex operations, ensuring consistent quality, and driving customer loyalty. Our client is committed to providing unparalleled service and memorable experiences, and this role is central to achieving that mission through efficient and effective operations. The opportunity to shape operational strategies, develop talent, and impact the overall guest satisfaction is substantial.
Responsibilities:
Responsibilities:
- Oversee all day-to-day operations of hospitality venues, ensuring smooth and efficient service delivery.
- Manage and lead diverse teams of staff, providing training, motivation, and performance management.
- Develop and manage operational budgets, ensuring cost control and maximizing profitability.
- Implement and enforce quality standards for service, hygiene, and safety.
- Monitor inventory levels and manage procurement processes to ensure adequate supplies.
- Enhance customer satisfaction by addressing guest feedback and resolving issues promptly.
- Collaborate with department heads to develop and execute operational strategies.
- Ensure compliance with all relevant health, safety, and licensing regulations.
- Analyze operational data to identify trends and opportunities for improvement.
- Contribute to the overall strategic planning and business development of the establishments.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven track record of successfully managing large teams and complex operations.
- Strong financial management skills, including budgeting and cost control.
- Excellent leadership, communication, and interpersonal skills.
- In-depth knowledge of hospitality industry best practices and regulations.
- Proficiency with hotel management software and operational tools.
- Ability to work effectively in a hybrid environment, balancing on-site and remote responsibilities.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Operations Manager (Hospitality)
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an accomplished Senior Operations Manager to lead their remote hospitality operations. In this fully remote position, you will be responsible for overseeing and optimizing all aspects of our client's hospitality services, ensuring exceptional guest experiences and operational efficiency. Your role will involve developing and implementing strategic initiatives, managing budgets, and ensuring adherence to quality standards across diverse operational units. You will work closely with on-site teams, providing guidance and support through remote channels, and leveraging technology to maintain seamless communication and oversight. The ideal candidate possesses a deep understanding of the hospitality industry, including F&B, accommodation, and event management. Strong leadership, problem-solving, and analytical skills are essential. You should be adept at utilizing operational data to drive improvements and foster a culture of continuous enhancement. This role demands exceptional organizational abilities, proactive management, and the capacity to thrive in a remote work environment, managing complex logistical challenges from a distance. You will be instrumental in developing standard operating procedures, training programs, and performance metrics to ensure consistent service delivery. Collaboration with various departments, including sales, marketing, and finance, will be critical to achieving strategic objectives. This is a significant opportunity to make a substantial impact on a leading hospitality brand, offering the flexibility and autonomy of a remote role. Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and drive revenue growth.
- Oversee daily operations across multiple hospitality functions, including accommodation, F&B, and events, remotely.
- Manage operational budgets, control costs, and ensure profitability targets are met.
- Develop and enforce high standards for service quality, safety, and hygiene.
- Lead and motivate remote and on-site teams through effective communication and guidance.
- Implement and refine standard operating procedures (SOPs) for all operational areas.
- Analyze operational data and key performance indicators (KPIs) to identify areas for improvement.
- Collaborate with sales, marketing, and finance departments to align operations with business goals.
- Manage vendor relationships and procurement processes to ensure cost-effectiveness and quality.
- Drive innovation in operational practices to stay competitive in the hospitality market.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hospitality operations management.
- Proven experience in overseeing diverse hospitality functions (e.g., hotels, resorts, restaurants).
- Strong understanding of financial management, budgeting, and cost control principles.
- Demonstrated leadership and team management skills, with experience managing remote teams.
- Excellent problem-solving, decision-making, and analytical abilities.
- Proficiency in hospitality management software and operational tools.
- Exceptional communication and interpersonal skills for effective remote collaboration.
- Ability to manage multiple priorities and adapt to changing operational demands in a remote setting.
This advertiser has chosen not to accept applicants from your region.
7
Senior Operations Manager, Hospitality
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious name in the hospitality industry, is seeking a seasoned Senior Operations Manager to oversee and optimize their diverse operational functions. This is a fully remote position, allowing you to lead and implement strategies for operational excellence from any location. You will be responsible for ensuring the highest standards of service delivery, driving efficiency, and managing resources effectively across various hospitality departments. Your role will involve developing and implementing operational policies and procedures, managing budgets, and overseeing the performance of operational teams. This includes identifying areas for improvement, implementing best practices, and ensuring compliance with health, safety, and industry regulations. The ideal candidate possesses extensive experience in hospitality operations, with a proven track record of success in managing complex environments. Strong leadership, strategic thinking, and exceptional problem-solving skills are paramount. You should be adept at managing budgets, controlling costs, and driving revenue growth while maintaining exceptional guest satisfaction. Experience with property management systems (PMS) and other hospitality technology is essential. This is an exciting opportunity to contribute to the success of a leading hospitality organization in a flexible, remote capacity. Responsibilities:
- Overseeing daily operations across various hospitality departments.
- Developing and implementing operational strategies to enhance efficiency and service quality.
- Managing departmental budgets, controlling costs, and optimizing resource allocation.
- Ensuring compliance with health, safety, and regulatory standards.
- Leading, mentoring, and motivating operational teams to achieve high performance.
- Implementing and refining operational procedures and best practices.
- Driving initiatives to improve guest satisfaction and loyalty.
- Collaborating with other departments to ensure seamless service delivery.
- Analyzing operational data to identify trends and opportunities for improvement.
- Managing vendor relationships and procurement processes.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. Master's degree is a plus.
- Minimum of 8 years of progressive experience in hospitality operations management.
- Proven experience in managing diverse operational functions (e.g., F&B, front office, housekeeping).
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hospitality management software and systems.
- Ability to think strategically and implement effective operational solutions.
- Demonstrated success in driving operational efficiency and guest satisfaction.
- Experience in a remote-first or distributed team environment is advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Hospitality
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Operations Manager with extensive experience in the hospitality sector to lead and optimize their operations. This is a fully remote role, requiring a proactive leader capable of overseeing multiple facets of hospitality management from a distance. You will be responsible for ensuring exceptional guest experiences, driving operational efficiency, and managing a remote team to uphold the highest standards of service and quality.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hospitality operations management. Proven experience in managing remote teams and operations is essential. Strong financial acumen, including budgeting and P&L management, is required. Excellent leadership, communication, and problem-solving skills are critical. A deep understanding of hospitality best practices and industry trends is necessary. This is a fully remote position, offering the flexibility to work from anywhere. While the role is remote, occasional travel might be expected for key strategic meetings or site inspections. This position supports operations in the vicinity of Malindi, Kilifi, KE .
Key Responsibilities:
- Oversee daily operations of hospitality establishments, ensuring seamless service delivery and guest satisfaction.
- Develop and implement strategic operational plans to enhance profitability and service quality.
- Manage budgets, control costs, and optimize resource allocation.
- Lead, train, and motivate a remote team of hospitality professionals.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor key performance indicators (KPIs) and implement strategies for improvement.
- Manage relationships with suppliers and vendors to ensure cost-effectiveness and quality.
- Develop and execute marketing and promotional strategies to drive business growth.
- Handle guest feedback and resolve issues promptly and effectively.
- Continuously identify opportunities for operational innovation and improvement.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hospitality operations management. Proven experience in managing remote teams and operations is essential. Strong financial acumen, including budgeting and P&L management, is required. Excellent leadership, communication, and problem-solving skills are critical. A deep understanding of hospitality best practices and industry trends is necessary. This is a fully remote position, offering the flexibility to work from anywhere. While the role is remote, occasional travel might be expected for key strategic meetings or site inspections. This position supports operations in the vicinity of Malindi, Kilifi, KE .
This advertiser has chosen not to accept applicants from your region.
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