What Jobs are available for Lead Field Service Engineer in Kenya?
Showing 4978 Lead Field Service Engineer jobs in Kenya
Lead Field Service Engineer
Posted 2 days ago
Job Viewed
Job Description
Our innovative technology firm is searching for a highly skilled and experienced Lead Field Service Engineer to join our fully remote, globally distributed technical support team. Based remotely, you will be responsible for providing advanced technical support, troubleshooting, and maintenance for our cutting-edge products and systems at client sites worldwide. This role demands a proactive approach to diagnosing and resolving complex technical issues, often requiring hands-on intervention. You will lead by example, mentoring junior engineers, developing standardized repair procedures, and contributing to product improvement initiatives based on field feedback. Your responsibilities will include performing installations, commissioning, preventive maintenance, and corrective repairs on complex electromechanical and electronic systems. You will manage your own schedule, coordinate with clients to arrange site visits, and ensure all service activities are documented accurately and promptly. A deep understanding of mechanical, electrical, and software systems is crucial, along with the ability to interpret technical schematics and documentation. Exceptional problem-solving skills, resilience under pressure, and a strong commitment to customer satisfaction are paramount. You will be a key point of contact for high-priority technical escalations, requiring swift and effective resolution. This role requires extensive travel to client locations globally as needed. The ability to work autonomously, manage remote diagnostics, and communicate technical information clearly to both technical and non-technical audiences is essential. You will play a vital role in ensuring the optimal performance and reliability of our client's critical infrastructure.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for complex systems.
- Perform installations, commissioning, maintenance, and repair of equipment.
- Diagnose and resolve hardware, software, and system issues efficiently.
- Develop and implement preventive maintenance schedules.
- Mentor and guide junior field service engineers.
- Create and maintain detailed service reports and documentation.
- Collaborate with R&D and engineering teams to provide field feedback.
- Manage travel logistics and schedule client site visits effectively.
- Ensure customer satisfaction through timely and effective service delivery.
- Stay updated on product advancements and new technologies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service engineering, with a strong emphasis on complex systems.
- Proven expertise in troubleshooting and repairing electromechanical and electronic equipment.
- Proficiency in reading and interpreting technical manuals, schematics, and blueprints.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong communication and interpersonal abilities for client interaction.
- Willingness and ability to travel extensively (up to 75%).
- Ability to work independently and manage time effectively in a remote setting.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Lead Field Service Engineer - Robotics
Posted 26 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation and robotics, is seeking an experienced and highly motivated Lead Field Service Engineer to join their expanding remote technical support team. This role offers the unique opportunity to provide expert-level support for complex robotic systems from a remote location, minimizing travel while maximizing impact. You will be responsible for troubleshooting, diagnosing, and resolving technical issues for our clients' robotic installations, ensuring maximum uptime and operational efficiency. This includes providing remote assistance, guiding on-site technicians, developing preventative maintenance strategies, and conducting remote diagnostics. You will also contribute to the creation and refinement of technical documentation, training materials, and best practice guides for field service operations. The ideal candidate will possess a deep understanding of industrial robotics, automation systems, mechanical and electrical troubleshooting, and control systems. Experience with PLC programming, motion control, and various robotic platforms is highly desirable. A Bachelor's degree in Mechanical Engineering, Electrical Engineering, Robotics, or a related technical field, along with at least 7 years of hands-on experience in field service or technical support of industrial equipment, is required. Strong analytical and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are essential for effectively interacting with clients and internal teams in a remote setting. You should be proficient in using remote diagnostic tools and have a proven ability to guide others through complex technical procedures. This is a critical role that demands both technical expertise and excellent remote collaboration skills. Our client is committed to investing in advanced technologies and supporting their customers globally, offering a dynamic and rewarding remote work environment for top talent.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Lead Field Service Engineer (Remote)
Posted 18 days ago
Job Viewed
Job Description
Our client is searching for a highly skilled and experienced Lead Field Service Engineer to provide remote technical support and oversight for complex installation and maintenance projects. In this vital, fully remote position, you will be the primary point of contact for intricate technical issues, guiding on-site technicians through intricate repair, calibration, and maintenance procedures. Your expertise will be critical in ensuring the optimal performance and longevity of specialized equipment across various client locations. You will leverage your deep technical knowledge and problem-solving acumen to diagnose issues, develop effective solutions, and deliver exceptional technical guidance.
Responsibilities:
Responsibilities:
- Provide remote expert-level technical support for installation, troubleshooting, and repair of sophisticated machinery and systems.
- Develop and deliver clear, concise technical documentation, including service manuals, troubleshooting guides, and training materials.
- Conduct remote diagnostics and analysis of equipment performance data to identify potential issues and recommend preventative maintenance.
- Mentor and guide junior field service technicians through complex repair and installation processes via remote communication tools.
- Collaborate with engineering and product development teams to provide feedback on product performance and suggest design improvements.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Maintain accurate records of all service activities, including diagnoses, repairs performed, and parts used.
- Stay abreast of the latest technological advancements and industry best practices relevant to the equipment serviced.
- Facilitate remote training sessions for clients and internal teams on equipment operation and maintenance.
- Ensure adherence to all safety protocols and quality standards during remote guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- A minimum of 7 years of hands-on experience in field service, installation, or maintenance of complex industrial equipment.
- Proven expertise in diagnosing and resolving intricate technical problems remotely.
- Exceptional ability to interpret technical schematics, blueprints, and diagnostic data.
- Excellent communication and interpersonal skills, with the ability to clearly articulate technical concepts to diverse audiences.
- Strong understanding of remote diagnostic tools and platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training or mentoring technical staff is highly advantageous.
- Relevant certifications in specialized equipment or systems are a plus.
- Proficiency in documenting technical procedures and service reports.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Remote Lead Field Service Engineer
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to remotely manage and support a team of technicians responsible for the installation, maintenance, and repair of complex industrial equipment. This is a fully remote role requiring a strong technical background, exceptional leadership abilities, and a commitment to delivering outstanding customer service. You will be instrumental in ensuring the reliability and optimal performance of our clients' machinery, providing technical guidance, troubleshooting support, and driving best practices in field service operations.
Key Responsibilities:
Qualifications:
This fully remote position offers a competitive salary, benefits, and the opportunity to lead a skilled technical team in ensuring operational excellence for our clients.
Key Responsibilities:
- Provide remote technical leadership and support to a team of field service engineers and technicians.
- Oversee the scheduling, dispatching, and execution of installation, maintenance, and repair activities.
- Troubleshoot complex technical issues remotely, guiding technicians through diagnostic and repair procedures.
- Develop and implement preventative maintenance programs to minimize downtime and maximize equipment lifespan.
- Ensure adherence to safety protocols, quality standards, and company procedures by the field service team.
- Train and mentor field service personnel, enhancing their technical skills and product knowledge.
- Manage spare parts inventory and ensure timely availability of necessary components.
- Act as a point of escalation for critical customer issues, ensuring rapid and effective resolution.
- Analyze field service data to identify trends, recurring problems, and opportunities for product improvement.
- Collaborate with internal engineering and customer support teams to share feedback and drive product enhancements.
- Prepare service reports, performance metrics, and customer feedback summaries.
- Maintain comprehensive records of service activities, equipment history, and customer interactions.
- Contribute to the development and refinement of service manuals and technical documentation.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- 7-10 years of experience in field service engineering, technical support, or a related role, with a significant focus on industrial equipment.
- Proven experience in a leadership or supervisory role, managing a team of technical personnel.
- Strong diagnostic and troubleshooting skills, with the ability to understand complex mechanical, electrical, and electronic systems.
- Excellent knowledge of maintenance and repair best practices.
- Outstanding communication, interpersonal, and problem-solving skills.
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment.
- Experience with CRM and field service management software.
- Ability to effectively manage and motivate a remote team, providing clear direction and support.
- Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
- Willingness to travel occasionally for critical site visits or training, if required.
This fully remote position offers a competitive salary, benefits, and the opportunity to lead a skilled technical team in ensuring operational excellence for our clients.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Lead Field Service Engineer - Automation
Posted 26 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Lead Field Service Engineer specializing in industrial automation systems. This is a critical, fully remote position requiring a deep understanding of automated machinery, control systems, and troubleshooting complex technical issues. You will be responsible for providing expert remote support to clients, diagnosing problems, and guiding on-site technicians through repair and maintenance procedures to ensure minimal downtime and optimal equipment performance.
Key responsibilities include providing advanced remote technical support for a range of automated equipment, including PLCs, HMIs, robotics, and SCADA systems. You will conduct remote diagnostics, troubleshoot complex software and hardware issues, and develop detailed repair instructions and schematics. This role involves working closely with client operations teams and on-site maintenance staff, offering guidance and mentorship to resolve technical challenges efficiently. You will also be responsible for maintaining detailed service records, analyzing performance data to identify trends, and recommending proactive maintenance strategies to prevent future issues. Contributing to the development of remote support tools and knowledge bases will also be part of your role.
The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechatronics, Computer Science, or a related field. A minimum of 7-9 years of experience in field service engineering, with a strong focus on industrial automation and control systems, is required. Proven expertise in troubleshooting and programming various PLC brands (e.g., Siemens, Allen-Bradley), HMI software, and industrial communication protocols is essential. Experience with robotics (e.g., FANUC, KUKA) and SCADA systems is highly desirable. Excellent problem-solving, analytical, and diagnostic skills are paramount. As this is a fully remote role, you must possess exceptional communication skills, self-discipline, and the ability to guide and instruct others effectively through virtual means. Strong organizational skills and the capacity to manage multiple support requests simultaneously in a fast-paced environment are crucial. You should be adept at using remote access and diagnostic software tools. A proactive approach to problem-solving and a commitment to client satisfaction are key.
This is a premier opportunity for a senior automation engineer to leverage their expertise in a challenging and rewarding fully remote role. While conceptually associated with Thika, Kiambu, KE , this position operates entirely online, offering significant flexibility and autonomy.
Key responsibilities include providing advanced remote technical support for a range of automated equipment, including PLCs, HMIs, robotics, and SCADA systems. You will conduct remote diagnostics, troubleshoot complex software and hardware issues, and develop detailed repair instructions and schematics. This role involves working closely with client operations teams and on-site maintenance staff, offering guidance and mentorship to resolve technical challenges efficiently. You will also be responsible for maintaining detailed service records, analyzing performance data to identify trends, and recommending proactive maintenance strategies to prevent future issues. Contributing to the development of remote support tools and knowledge bases will also be part of your role.
The ideal candidate will possess a Bachelor's degree in Electrical Engineering, Mechatronics, Computer Science, or a related field. A minimum of 7-9 years of experience in field service engineering, with a strong focus on industrial automation and control systems, is required. Proven expertise in troubleshooting and programming various PLC brands (e.g., Siemens, Allen-Bradley), HMI software, and industrial communication protocols is essential. Experience with robotics (e.g., FANUC, KUKA) and SCADA systems is highly desirable. Excellent problem-solving, analytical, and diagnostic skills are paramount. As this is a fully remote role, you must possess exceptional communication skills, self-discipline, and the ability to guide and instruct others effectively through virtual means. Strong organizational skills and the capacity to manage multiple support requests simultaneously in a fast-paced environment are crucial. You should be adept at using remote access and diagnostic software tools. A proactive approach to problem-solving and a commitment to client satisfaction are key.
This is a premier opportunity for a senior automation engineer to leverage their expertise in a challenging and rewarding fully remote role. While conceptually associated with Thika, Kiambu, KE , this position operates entirely online, offering significant flexibility and autonomy.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Remote Lead Field Service Engineer
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and skilled Lead Field Service Engineer to join their expanding global team, working entirely remotely. This role is crucial for ensuring the optimal performance and maintenance of our cutting-edge industrial equipment. You will be responsible for providing advanced technical support, troubleshooting complex issues, and guiding junior engineers through challenging installations and repairs. The ideal candidate will possess a deep understanding of electro-mechanical systems, diagnostic tools, and preventative maintenance strategies. You will also play a key role in developing and delivering remote training programs to clients and internal teams, ensuring they are proficient in operating and maintaining our products. This position requires excellent problem-solving abilities, strong communication skills for interacting with diverse stakeholders globally, and the capacity to work autonomously in a remote setting. You will be expected to document procedures, contribute to knowledge bases, and collaborate with engineering teams on product improvements based on field feedback. A proactive approach to identifying potential issues and implementing preventative solutions is paramount. Travel may be required for critical on-site interventions, but the primary mode of work is remote. Responsibilities:
- Provide expert-level remote technical support for industrial machinery.
- Diagnose and resolve complex hardware and software issues.
- Lead troubleshooting efforts and guide junior technicians remotely.
- Develop and deliver remote training sessions for customers and staff.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with product development teams to provide field feedback for improvements.
- Ensure customer satisfaction through timely and effective issue resolution.
- Manage spare parts inventory and logistics for remote support operations.
- Stay up-to-date with the latest product advancements and industry best practices.
- Potentially conduct limited, critical on-site interventions as needed.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service engineering, with a focus on industrial equipment.
- Proven experience leading technical teams and projects.
- Strong proficiency in diagnostic tools and techniques for electro-mechanical systems.
- Excellent remote communication and presentation skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in developing and delivering technical training.
- Familiarity with CRM and ticketing systems.
- Willingness to travel occasionally for critical on-site support if required.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Lead Field Service Engineer - Remote Coordination
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and organized Lead Field Service Engineer to provide remote coordination and technical support for a global team of technicians. While this role focuses on remote support, it requires a deep understanding of installation and maintenance processes across various complex systems. The ideal candidate will have extensive experience in diagnosing and troubleshooting mechanical, electrical, and electronic systems, ideally within industrial or commercial settings. You will act as the primary point of contact for field technicians facing on-site challenges, providing expert guidance via phone, video conference, and remote diagnostic tools. Your responsibilities will include developing comprehensive troubleshooting guides and best practices, analyzing service reports to identify recurring issues, and collaborating with engineering and product development teams to implement design improvements based on field feedback. You will also be instrumental in training new field technicians on proper installation and maintenance procedures, often remotely. A strong command of diagnostic equipment and software, coupled with excellent problem-solving abilities, is essential. The ability to clearly communicate complex technical information in high-pressure situations is paramount. This role requires a proactive approach to anticipating potential issues and a commitment to ensuring minimal downtime for client operations. Experience with remote monitoring systems and a talent for effective virtual team leadership are key. We are looking for a candidate who can provide exceptional remote support, driving efficiency and customer satisfaction. The opportunity to influence service delivery and contribute to product reliability from a remote setting is significant. This role is conceptually linked to the **Garissa, Garissa, KE** area, but the work itself is performed remotely, focusing on coordinating and supporting on-site technical teams.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Lead field service engineer Jobs in Kenya !
6
Lead Field Service Engineer (Specialized Equipment)
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to oversee the installation, maintenance, and repair of specialized industrial equipment. This is a fully remote position, requiring you to manage and coordinate service activities across various client sites, supported by remote diagnostic tools and expert teams. You will be responsible for ensuring the optimal performance and longevity of our sophisticated machinery, providing technical expertise, and leading a team of field technicians. This role demands a profound understanding of mechanical, electrical, and hydraulic systems, coupled with exceptional problem-solving abilities and strong leadership qualities. The ideal candidate will have a proven track record in field service engineering for complex industrial equipment, a commitment to customer satisfaction, and the ability to thrive in a challenging and dynamic environment. You will serve as the primary technical point of contact for clients requiring specialized support.
Responsibilities:
Responsibilities:
- Lead and coordinate the installation, commissioning, and testing of specialized industrial equipment at client locations.
- Perform complex troubleshooting, diagnostics, and repairs on mechanical, electrical, and control systems.
- Develop and implement preventative maintenance schedules to minimize downtime and maximize equipment efficiency.
- Provide technical support and guidance to field service technicians, including remote assistance and training.
- Analyze equipment performance data to identify trends and recommend improvements.
- Prepare detailed service reports, documenting all activities, findings, and resolutions.
- Manage spare parts inventory and ensure timely procurement of necessary components.
- Collaborate with engineering and manufacturing teams to address design issues and implement product enhancements.
- Ensure compliance with safety regulations and company policies during all service operations.
- Train clients on the proper operation and maintenance of equipment.
- Develop and maintain strong customer relationships, ensuring high levels of satisfaction.
- Manage service contracts and uphold service level agreements.
- Stay updated on new technologies and advancements in the field of industrial equipment servicing.
- Respond to urgent service requests and provide timely resolution to critical issues.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a focus on specialized industrial equipment.
- Proven expertise in diagnosing and repairing complex mechanical, electrical, and hydraulic systems.
- Experience with control systems and PLC programming is highly desirable.
- Strong understanding of technical documentation, schematics, and blueprints.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, customer service, and interpersonal skills.
- Ability to lead and mentor technical teams effectively.
- Proficiency in using diagnostic tools and testing equipment.
- Willingness to travel extensively when required and manage operations remotely.
- Experience with remote diagnostic tools and virtual support is a significant advantage.
- Commitment to safety and quality standards.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Lead Field Service Engineer - Industrial Machinery
Posted 23 days ago
Job Viewed
Job Description
Our client, a prominent manufacturer of advanced industrial machinery, is seeking a highly experienced and technically proficient Lead Field Service Engineer. This critical role is based on-site in **Malindi, Kilifi, KE**, and involves extensive travel to customer locations throughout the region. You will be the primary technical point of contact for our clients, responsible for the installation, commissioning, troubleshooting, maintenance, and repair of complex machinery. This includes diagnosing intricate mechanical, electrical, and software issues, performing preventative maintenance, and ensuring optimal system performance. The ideal candidate will possess a strong hands-on aptitude, a deep understanding of industrial automation and control systems, and excellent diagnostic skills. You will also be responsible for training customer personnel on equipment operation and maintenance, providing detailed technical reports, and escalating critical issues to engineering and product support teams. This role requires a proactive approach to problem-solving, the ability to work independently under pressure, and a commitment to delivering exceptional customer service. Experience with hydraulics, pneumatics, PLCs, and variable frequency drives is essential. A strong understanding of safety protocols and compliance in industrial environments is paramount. You will be expected to manage your time effectively, prioritize tasks, and maintain a high level of technical competence through continuous learning. This is an excellent opportunity to join a dynamic team and contribute significantly to the operational success of our clients by ensuring the reliability and efficiency of their critical equipment.
Job Location: This position requires your presence in **Malindi, Kilifi, KE**, with regular travel to client sites.
Qualifications:
Job Location: This position requires your presence in **Malindi, Kilifi, KE**, with regular travel to client sites.
Qualifications:
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, specifically with industrial machinery.
- Proven expertise in diagnosing and repairing complex mechanical and electrical systems.
- Proficiency with PLCs, HMI, and industrial networking protocols.
- Strong understanding of hydraulics, pneumatics, and control systems.
- Excellent troubleshooting and problem-solving skills.
- Ability to interpret technical drawings, schematics, and manuals.
- Strong customer service and communication skills.
- Willingness to travel extensively and work flexible hours.
- Valid driver's license and ability to obtain necessary work permits for client sites.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Lead Field Service Engineer - Remote Diagnostics
Posted 4 days ago
Job Viewed
Job Description
Our client, a leader in industrial automation, is actively seeking an experienced and highly motivated Lead Field Service Engineer to spearhead their remote diagnostics and support operations. This is a fully remote position, requiring an individual with a deep understanding of complex machinery and a talent for troubleshooting intricate technical issues from a distance. You will be responsible for providing expert technical guidance to on-site technicians, analyzing diagnostic data, and developing effective solutions for equipment malfunctions across a variety of industrial settings. Your expertise will be crucial in minimizing downtime and ensuring the optimal performance of our client's installations. This role demands strong analytical skills, the ability to interpret complex schematics and technical manuals, and excellent communication capabilities to clearly convey technical information to diverse audiences, including non-technical personnel. You will play a key role in developing and refining remote troubleshooting protocols, contributing to the knowledge base, and training junior engineers. The successful candidate will have extensive experience in a relevant field, such as mechanical engineering, electrical engineering, or industrial technology, coupled with a proven ability to diagnose and resolve hardware and software issues remotely. Proficiency with diagnostic software, remote access tools, and data analysis platforms is essential. This position offers the chance to work with cutting-edge technology and to make a significant impact on customer satisfaction and operational efficiency, all while enjoying the flexibility of a fully remote role. You will be part of a forward-thinking team dedicated to innovation and continuous improvement in field service delivery. A proactive approach to problem-solving and a commitment to staying abreast of the latest technological advancements are highly valued. Your leadership will guide remote support efforts and contribute to strategic planning for service delivery enhancements. This is a unique opportunity for a seasoned professional to leverage their technical acumen in a role that prioritizes remote collaboration and expert-level problem-solving. Your ability to think critically and devise creative solutions under pressure will be vital.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9