5 Remote Lead Field Service Engineer jobs in whatjobs
Remote Lead Field Service Engineer
Posted 6 days ago
Job Viewed
Job Description
Our client is looking for an experienced and skilled Remote Lead Field Service Engineer to oversee and manage the installation, maintenance, and repair of specialized equipment. While the role is primarily remote, it will involve occasional travel to client sites for critical interventions. This position demands a strong technical aptitude, excellent problem-solving abilities, and leadership qualities to guide a team of field technicians. The ideal candidate will have a proven track record in complex system diagnostics and a commitment to ensuring optimal equipment performance.
Responsibilities:
Qualifications:
This role offers the unique opportunity to leverage your expertise remotely while ensuring the continued operation of vital equipment across various sectors, impacting clients in **Nyeri, Nyeri, KE** and beyond. Become an integral part of our client's commitment to exceptional service.
Responsibilities:
- Provide remote technical support and troubleshooting for installed equipment.
- Diagnose and resolve complex mechanical, electrical, and software issues.
- Develop and implement preventative maintenance schedules and procedures.
- Oversee and guide on-site technicians during installations, repairs, and maintenance activities.
- Create and maintain detailed technical documentation, including service reports and manuals.
- Train clients and junior technicians on equipment operation and maintenance.
- Manage spare parts inventory and ensure timely procurement.
- Respond to emergency service calls and ensure rapid resolution of critical issues.
- Collaborate with the engineering and product development teams to provide feedback on equipment performance and suggest improvements.
- Ensure compliance with all safety regulations and company policies.
- Plan and schedule field service activities to maximize efficiency and minimize downtime.
Qualifications:
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a focus on industrial equipment.
- Proven leadership experience, with the ability to manage and mentor technical teams.
- Strong diagnostic and problem-solving skills.
- Proficiency in reading and interpreting technical diagrams and schematics.
- Experience with diagnostic software and tools.
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally to client sites for essential on-site support.
- Strong understanding of safety protocols in industrial environments.
- Familiarity with project management principles is an advantage.
This role offers the unique opportunity to leverage your expertise remotely while ensuring the continued operation of vital equipment across various sectors, impacting clients in **Nyeri, Nyeri, KE** and beyond. Become an integral part of our client's commitment to exceptional service.
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Remote Lead Field Service Engineer
Posted 6 days ago
Job Viewed
Job Description
Our client, a global leader in industrial automation solutions, is seeking an experienced and highly motivated Remote Lead Field Service Engineer to join their dedicated technical support team. This role is primarily remote, requiring you to manage and coordinate field service activities for a designated region, primarily serving clients around Nakuru, Nakuru, KE . You will be responsible for overseeing a team of field technicians, ensuring the timely and effective installation, maintenance, and repair of complex machinery and systems. This includes developing service strategies, optimizing resource allocation, and ensuring adherence to safety protocols and quality standards. Key responsibilities involve troubleshooting complex technical issues, providing remote technical guidance and support to technicians and customers, conducting performance reviews, and identifying opportunities for process improvement. You will also play a crucial role in training and mentoring junior engineers, ensuring they possess the necessary skills to excel in their roles. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service operations, and proven leadership capabilities. Excellent problem-solving skills, strong communication abilities, and the capacity to work independently and remotely are essential. Experience with diagnostic tools and a deep understanding of industrial equipment are required. This position offers the unique opportunity to lead a technical team and drive customer satisfaction from a remote location.
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1
Remote Lead Field Service Engineer
Posted 22 days ago
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Job Description
We are seeking an experienced and proactive Remote Lead Field Service Engineer to guide our technical support operations. This fully remote role requires a highly skilled professional capable of leading a team of field service engineers, troubleshooting complex technical issues, and ensuring optimal performance of specialized equipment. You will be responsible for developing service strategies, providing remote technical assistance, training field staff, and managing service-level agreements. The ideal candidate has a strong background in installation, maintenance, and repair of sophisticated machinery or systems, coupled with excellent leadership and communication abilities. You will leverage advanced diagnostic tools and remote monitoring technologies to provide first-class support. This position demands meticulous attention to detail, a problem-solving mindset, and the ability to mentor and inspire a geographically dispersed team. You will play a critical role in minimizing downtime, maximizing equipment efficiency, and ensuring customer satisfaction. If you are a seasoned engineer with a passion for technical problem-solving and a proven ability to lead remote teams, we encourage you to apply. Responsibilities:
- Provide remote technical leadership and guidance to a team of field service engineers.
- Diagnose and resolve complex technical issues related to installation, maintenance, and repair of equipment.
- Develop and implement efficient service procedures and best practices.
- Conduct remote training sessions for field service personnel.
- Manage service schedules and ensure timely resolution of customer issues.
- Oversee the inventory and deployment of spare parts.
- Collaborate with engineering and product development teams to provide feedback on product performance.
- Ensure adherence to safety regulations and company policies.
- Monitor equipment performance and recommend preventative maintenance measures.
- Maintain detailed service reports and customer records.
- Extensive experience in field service engineering, with a focus on installation and maintenance.
- Proven experience leading and mentoring technical teams, preferably remotely.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and remote troubleshooting technologies.
- Excellent problem-solving and analytical skills.
- Strong communication, interpersonal, and customer service skills.
- Ability to manage multiple priorities and work independently in a remote environment.
- Relevant technical certifications are highly desirable.
- Bachelor's degree in Engineering (Mechanical, Electrical, Electronics) or a related technical field.
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2
Remote Lead Field Service Engineer
Posted 25 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Engineer to remotely manage and support a team of technicians responsible for the installation, maintenance, and repair of complex industrial equipment. This is a fully remote role requiring a strong technical background, exceptional leadership abilities, and a commitment to delivering outstanding customer service. You will be instrumental in ensuring the reliability and optimal performance of our clients' machinery, providing technical guidance, troubleshooting support, and driving best practices in field service operations.
Key Responsibilities:
Qualifications:
This fully remote position offers a competitive salary, benefits, and the opportunity to lead a skilled technical team in ensuring operational excellence for our clients.
Key Responsibilities:
- Provide remote technical leadership and support to a team of field service engineers and technicians.
- Oversee the scheduling, dispatching, and execution of installation, maintenance, and repair activities.
- Troubleshoot complex technical issues remotely, guiding technicians through diagnostic and repair procedures.
- Develop and implement preventative maintenance programs to minimize downtime and maximize equipment lifespan.
- Ensure adherence to safety protocols, quality standards, and company procedures by the field service team.
- Train and mentor field service personnel, enhancing their technical skills and product knowledge.
- Manage spare parts inventory and ensure timely availability of necessary components.
- Act as a point of escalation for critical customer issues, ensuring rapid and effective resolution.
- Analyze field service data to identify trends, recurring problems, and opportunities for product improvement.
- Collaborate with internal engineering and customer support teams to share feedback and drive product enhancements.
- Prepare service reports, performance metrics, and customer feedback summaries.
- Maintain comprehensive records of service activities, equipment history, and customer interactions.
- Contribute to the development and refinement of service manuals and technical documentation.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- 7-10 years of experience in field service engineering, technical support, or a related role, with a significant focus on industrial equipment.
- Proven experience in a leadership or supervisory role, managing a team of technical personnel.
- Strong diagnostic and troubleshooting skills, with the ability to understand complex mechanical, electrical, and electronic systems.
- Excellent knowledge of maintenance and repair best practices.
- Outstanding communication, interpersonal, and problem-solving skills.
- Proficiency in using diagnostic tools, multimeters, oscilloscopes, and other relevant equipment.
- Experience with CRM and field service management software.
- Ability to effectively manage and motivate a remote team, providing clear direction and support.
- Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
- Willingness to travel occasionally for critical site visits or training, if required.
This fully remote position offers a competitive salary, benefits, and the opportunity to lead a skilled technical team in ensuring operational excellence for our clients.
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3
Remote Lead Field Service Engineer
Posted 27 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and self-motivated Lead Field Service Engineer to join their dynamic technical team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will be responsible for providing expert-level technical support and maintenance for a diverse range of industrial equipment and systems. Your role will be crucial in ensuring optimal performance, minimizing downtime, and maximizing the efficiency of our clients' operations. The ideal candidate will possess a deep understanding of electro-mechanical systems, diagnostics, and repair protocols.
Responsibilities:
Qualifications:
This role is based in Nakuru, Kenya , but is executed entirely remotely, offering an unparalleled opportunity for skilled professionals to contribute their expertise without geographical constraints. Our client is committed to fostering a collaborative and supportive remote work culture.
Responsibilities:
- Conduct remote troubleshooting and diagnostics of complex mechanical and electrical issues.
- Develop and implement preventative maintenance schedules and strategies.
- Provide technical guidance and mentorship to junior field service technicians.
- Interpret technical manuals, schematics, and blueprints to guide repair procedures.
- Manage spare parts inventory and order necessary components for repairs.
- Document all service activities, findings, and resolutions meticulously.
- Collaborate with engineering teams to identify product improvement opportunities.
- Ensure all work is performed in accordance with safety standards and company policies.
- Maintain high levels of customer satisfaction through prompt and effective service delivery.
- Stay updated with the latest technological advancements and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or maintenance roles, with a proven track record of leadership.
- Strong knowledge of industrial machinery, control systems, and diagnostic tools.
- Excellent problem-solving and analytical skills.
- Proficiency in using remote diagnostic software and communication tools.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for specific on-site support needs if required by the project scope.
- Experience in a remote-first work environment is highly desirable.
This role is based in Nakuru, Kenya , but is executed entirely remotely, offering an unparalleled opportunity for skilled professionals to contribute their expertise without geographical constraints. Our client is committed to fostering a collaborative and supportive remote work culture.
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